service SATURN OUTLOOK 2008 Owners Manual

Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Saturn helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your retailer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Retailers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the retailer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the retailer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by Saturn for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reect actual costs and be supported by
original receipts. See your retailer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your retailer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every retailer. Please contact your retailer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate retailer personnel.
Saturn reserves the right to unilaterally modify, change
or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant
to the terms and conditions described herein at its
sole discretion.
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Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are signicant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage repairs
by using aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM
original equipment collision parts. If such insurance
coverage is not available from your current insurance
carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
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Reporting Safety Defects to Saturn
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify Saturn.
Call 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500
In Canada, call 1-800-263-1999, or write:
Saturn Customer Communication Centre
General Motors of Canada Limited
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you. Saturn
service manuals are written for trained technicians, and
in some cases, specialized tools and equipment are
necessary to complete certain repairs. However,
the manuals are available to owners who either have
the training, or wish to gain a greater understanding of
the technical aspect of their Saturn.
For additional publications information or to order
publications in the United States, call toll free
1-800-2-SATURN or visit www.saturn-publications.com
to order on-line.
In Canada, Saturn service manuals are available by
calling toll free 1-800-551-4123.
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Owner Publications
Information on how to obtain product bulletins and as
described below is applicable only in the fty U.S. states
and the District of Columbia, and only for cars and
light trucks with a Gross Vehicle Weight Rating (GVWR)
less than 10,000 pounds (4 536 kg). Copies of
individual bulletins are also at your participating Saturn
retailer. You can ask to see them.
In Canada, information relating to product service
bulletins can be obtained by contacting your Saturn
retailer.
Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors product
performance in the eld. We then prepare bulletins for
servicing our products better. You can get these
bulletins, too.Bulletins cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs.
Some bulletins tell a technician how to repair a new or
unexpected condition. Others describe a quicker
way to x your vehicle. They can help a technician
service your vehicle better.
Most bulletins apply to conditions affecting a small
number of vehicles. Your Saturn retailer or a qualied
technician may have to determine if a specic
bulletin applies to your vehicle. To order Saturn bulletins,
call Saturn Publications at 1-800-2-SATURN or visit
saturn-publications.com to order online.
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Vehicle Data Recording and
Privacy
Your Saturn vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provide
antilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR). The
main purpose of an EDR is to record, in certain crash or
near crash-like situations, such as an airbag deployment
or hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems performed.
The EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehicle
is designed to record such data as:
How various systems in your vehicle were operating
Whether or not the driver and passenger safety
belts were buckled/fastened
How far, if at all, the driver was pressing the
accelerator and/or brake pedal
How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
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Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR
data with the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
Saturn will not access this data or share it with others
except: with the consent of the vehicle owner or, if
the vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of Saturn’s defense of
litigation through the discovery process; or, as required
by law. Data that Saturn collects or receives may
also be used for Saturn research needs or may be made
available to others for research purposes, where a
need is shown and the data is not tied to a specic
vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-47in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.
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A
Accessories and Modications............................ 5-3
Accessory Power Outlets.................................3-21
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-78
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment...........................5-110
Air Cleaner/Filter, Engine.................................5-18
Air Conditioning......................................3-23, 3-26
Airbag
Passenger Status Indicator...........................3-41
Readiness Light..........................................3-40
Airbag System................................................1-64
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-78
How Does an Airbag Restrain?......................1-71
Passenger Sensing System...........................1-73
Servicing Your Airbag-Equipped Vehicle..........1-78
What Makes an Airbag Inate?......................1-71
What Will You See After an Airbag Inates?........1-72
When Should an Airbag Inate?....................1-69
Where Are the Airbags?...............................1-66
All-Wheel Drive...............................................5-43
All-Wheel-Drive (AWD) System........................... 4-9
Antilock Brake System (ABS)............................. 4-5
Anti-lock Brake, System Warning Light...............3-46Appearance Care
Aluminum or Chrome-Plated Wheels.............5-106
Care of Safety Belts...................................5-103
Chemical Paint Spotting..............................5-107
Cleaning Exterior Lamps/Lenses..................5-104
Fabric/Carpet............................................5-102
Finish Care...............................................5-104
Finish Damage..........................................5-107
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................5-103
Interior Cleaning........................................5-100
Leather....................................................5-102
Sheet Metal Damage..................................5-107
Tires
........................................................5-106
Underbody Maintenance.............................5-107
Vehicle Care/Appearance Materials...............5-108
Washing Your Vehicle.................................5-104
Weatherstrips............................................5-103
Windshield, Backglass, and Wiper Blades......5-105
Appointments, Scheduling Service.....................7-10
Assist Handles...............................................2-57
Audio System.................................................3-82
Audio Steering Wheel Controls....................3-126
Navigation/Radio System,
see Navigation Manual............................3-115
Radio Reception........................................3-127
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Customer Assistance Information (cont.)
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to Saturn................7-16
Reporting Safety Defects to the
Canadian Government..............................7-15
Reporting Safety Defects to the
United States Government.........................7-15
Roadside Assistance Program......................... 7-7
Service Publications Ordering Information........7-16
D
Daytime Running Lamps/Automatic Headlamp
System......................................................3-16
Defensive Driving............................................. 4-2
Delayed Entry Lighting.....................................3-19
Delayed Exit Lighting.......................................3-19
Delayed Headlamps........................................3-16
Delayed Locking.............................................2-11
Diesel
Running Out of Fuel....................................2-38
Disc, MP3..........................................3-104, 3-108
Doing Your Own Service Work........................... 5-4
Dome Lamp Override......................................3-18Dome Lamps .................................................3-18
Door
Delayed Locking..........................................2-11
Locks........................................................2-10
Power Door Locks.......................................2-11
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-12
Driver
Seat Height Adjuster...................................... 1-3
Driver Information Center (DIC).........................3-54
DIC Operation and Displays..................3-54, 3-60
DIC Vehicle Customization............................3-74
DIC Warnings and Messages........................3-64
Driving
At Night.....................................................4-14
Before a Long Trip......................................4-16
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Highway Hypnosis.......................................4-16
Hill and Mountain Roads..............................4-16
In Rain and on Wet Roads...........................4-14
Rocking Your Vehicle to Get it Out.................4-22
Winter........................................................4-17
Dual Automatic Climate Control System.............3-26
DVD
Rear Seat Entertainment System..................3-115
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E
EDR .............................................................7-18
Electrical System
Add-On Equipment.....................................5-110
Fuses and Circuit Breakers.........................5-111
Instrument Panel Fuse Block.......................5-111
Power Windows and Other Power Options.......5-111
Underhood Fuse Block...............................5-115
Windshield Wiper Fuses.............................5-110
Electronic Immobilizer
PASS-Key
®III+...........................................2-23
Electronic Immobilizer Operation
PASS-Key
®III+...........................................2-24
Engine
Air Cleaner/Filter.........................................5-18
Check and Service Engine Soon Light............3-48
Coolant......................................................5-20
Coolant Heater............................................2-29
Coolant Temperature Gage...........................3-47
Coolant Temperature Warning Light................3-47
Drive Belt Routing.......................................6-14
Engine Compartment Overview......................5-12
Exhaust.....................................................2-37
Oil .............................................................5-13
Oil Life System...........................................5-16Engine (cont.)
Overheated Protection Operating Mode...........5-25
Overheating................................................5-23
Starting......................................................2-27
Entry Lighting.................................................3-18
Event Data Recorders.....................................7-18
Extender, Safety Belt.......................................1-38
Exterior Lamps...............................................3-15
F
Filter
Engine Air Cleaner......................................5-18
Finish Damage.............................................5-107
Flashers, Hazard Warning.................................. 3-6
Flash-to-Pass.................................................3-10
Flat Tire........................................................5-72
Flat Tire, Changing.........................................5-84
Flat Tire, Storing.............................................5-96
Floor Mats.....................................................2-57
Fluid
Automatic Transmission................................5-20
Power Steering...........................................5-32
Windshield Washer......................................5-33
Fog Lamp
Fog ...........................................................3-17
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Light (cont.)
Fog Lamp ..................................................3-52
Highbeam On.............................................3-52
Malfunction Indicator....................................3-48
Oil Pressure...............................................3-51
Passenger Airbag Status Indicator..................3-41
Safety Belt Reminders..................................3-39
Security.....................................................3-51
StabiliTrak
®Indicator....................................3-46
Tire Pressure..............................................3-48
Tow/Haul Mode ...........................................3-52
Lighting
Delayed Entry.............................................3-19
Delayed Exit...............................................3-19
Entry.........................................................3-18
Parade Dimming..........................................3-19
Lights
Exterior Lamps............................................3-15
Flash-to-Pass..............................................3-10
High/Low Beam Changer................................ 3-9
Loading Your Vehicle.......................................4-22
Lockout Protection..........................................2-12
Locks
Delayed Locking..........................................2-11
Door ..........................................................2-10
Lockout Protection.......................................2-12
Power Door ................................................2-11
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-12Loss of Control...............................................4-12
Luggage Carrier..............................................2-58
Lumbar
Manual Controls............................................ 1-4
Power Controls............................................. 1-5M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-8
At Least Once a Month.................................. 6-9
At Least Once a Year.................................... 6-9
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-15
Maintenance Replacement Parts....................6-13
Maintenance Requirements............................. 6-2
Owner Checks and Services........................... 6-8
Recommended Fluids and Lubricants.............6-11
Scheduled Maintenance................................. 6-4
Using.......................................................... 6-2
Your Vehicle and the Environment................... 6-2
Malfunction Indicator Light................................3-48
Manual Lumbar Controls.................................... 1-4
Manual Seats................................................... 1-2
Manual, Using.................................................... iii
Memory Seat and Mirrors.................................. 1-6
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