tow SATURN OUTLOOK 2009 Repair Manual

Weatherstrips
Silicone grease on weatherstrips will
make them last longer, seal better,
and not stick or squeak. Apply
silicone grease with a clean cloth.
During very cold, damp weather
frequent application may be required.
SeeRecommended Fluids and
Lubricants on page 6-12.
Washing Your Vehicle
The best way to preserve the
vehicle’s nish is to keep it clean by
washing it often.
Notice:Certain cleaners contain
chemicals that can damage the
emblems or nameplates on the
vehicle. Check the cleaning
product label. If it states that it
should not be used on plastic
parts, do not use it on the vehicle
or damage may occur and it would
not be covered by the warranty.Do not wash the vehicle in direct
sunlight. Use a car washing soap.
Do not use cleaning agents that are
petroleum based or that contain acid
or abrasives, as they can damage
the paint, metal or plastic on the
vehicle. Approved cleaning products
can be obtained from your dealer/
retailer. Follow all manufacturers’
directions regarding correct product
usage, necessary safety precautions
and appropriate disposal of any
vehicle care product.
Rinse the vehicle well, before
washing and after to remove all
cleaning agents completely. If they
are allowed to dry on the surface,
they could stain.
Dry the nish with a soft, clean
chamois or an all-cotton towel to
avoid surface scratches and
water spotting.High pressure car washes may
cause water to enter the vehicle.
Avoid using high pressure washes
closer than 12 inches (30 cm)
to the surface of the vehicle.
Use of power washers exceeding
1,200 psi (8 274 kPa) can result
in damage or removal of paint and
decals.
Cleaning Exterior
Lamps/Lenses
Use only lukewarm or cold water, a
soft cloth and a car washing soap to
clean exterior lamps and lenses.
Follow instructions underWashing
Your Vehicle on page 5-87.
Finish Care
Occasional waxing or mild polishing
of the vehicle by hand may be
necessary to remove residue from
the paint nish. Approved cleaning
products can be obtained from
your dealer/retailer.
Service and Appearance Care 5-87
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If the vehicle has a basecoat/
clearcoat paint nish, the clearcoat
gives more depth and gloss to the
colored basecoat. Always use waxes
and polishes that are non-abrasive
and made for a basecoat/clearcoat
paint nish.
Notice:Machine compounding
or aggressive polishing on a
basecoat/clearcoat paint nish
may damage it. Use only
non-abrasive waxes and polishes
that are made for a basecoat/
clearcoat paint nish on the
vehicle.
Foreign materials such as calcium
chloride and other salts, ice melting
agents, road oil and tar, tree sap,
bird droppings, chemicals from
industrial chimneys, etc., can
damage the vehicle’s nish if they
remain on painted surfaces. Wash
the vehicle as soon as possible.
If necessary, use non-abrasive
cleaners that are marked safe for
painted surfaces to remove foreign
matter.Exterior painted surfaces are
subject to aging, weather and
chemical fallout that can take
their toll over a period of years.
To help keep the paint nish looking
new, keep the vehicle garaged or
covered whenever possible.
Protecting Exterior Bright Metal
Parts
Bright metal parts should be cleaned
regularly to keep their luster.
Washing with water is all that is
usually needed. However, chrome
polish may be used on chrome or
stainless steel trim, if necessary.
Use special care with aluminum trim.
To avoid damaging protective trim,
never use auto or chrome polish,
steam or caustic soap to clean
aluminum. A coating of wax, rubbed
to high polish, is recommended for
all bright metal parts.Windshield, Backglass,
and Wiper Blades
Clean the outside of the windshield
and backglass with glass cleaner.
Clean the rubber blades using a lint
free cloth or paper towel soaked with
windshield washer uid or a mild
detergent. Wash the windshield
thoroughly when you clean the
blades. Bugs, road grime, sap and
a buildup of vehicle wash/wax
treatments may cause wiper
streaking. Replace the wiper blades
if they are worn or damaged.
Wipers can be damaged by:
Extreme dusty conditions
Sand and salt
Heat and sun
Snow and ice, without proper
removal
5-88 Service and Appearance Care
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Aluminum or
Chrome-Plated Wheels
and Trim
The vehicle may have either
aluminum or chrome-plated wheels.
Keep the wheels clean using a soft
clean cloth with mild soap and water.
Rinse with clean water. After rinsing
thoroughly, dry with a soft clean
towel. A wax may then be applied.
Notice:Chrome wheels and
other chrome trim may be
damaged if the vehicle is not
washed after driving on roads
that have been sprayed with
magnesium, calcium or sodium
chloride. These chlorides are
used on roads for conditions
such as ice and dust. Always
wash the vehicle’s chrome with
soap and water after exposure.Notice:Using strong soaps,
chemicals, abrasive polishes,
cleaners, brushes, or cleaners
that contain acid on aluminum or
chrome-plated wheels, could
damage the surface of the
wheel(s). The repairs would not
be covered by the vehicle
warranty. Use only approved
cleaners on aluminum or
chrome-plated wheels.
The surface of these wheels is
similar to the painted surface of the
vehicle. Do not use strong soaps,
chemicals, abrasive polishes,
abrasive cleaners, cleaners with
acid, or abrasive cleaning brushes
on them because they could damage
the surface. Do not use chrome
polish on aluminum wheels.Notice:Using chrome polish on
aluminum wheels could damage
the wheels. The repairs would
not be covered by the vehicle
warranty. Use chrome polish on
chrome wheels only.
Use chrome polish only on
chrome-plated wheels, but avoid
any painted surface of the wheel,
and buff off immediately after
application.
Notice:Driving the vehicle
through an automatic car wash
that has silicone carbide tire
cleaning brushes, could damage
the aluminum or chrome-plated
wheels. The repairs would not be
covered by the vehicle warranty.
Never drive a vehicle that has
aluminum or chrome-plated
wheels through an automatic car
wash that uses silicone carbide
tire cleaning brushes.
Service and Appearance Care 5-89
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(d)Inspect wiper blades for wear,
cracking, or contamination. Clean
the windshield and wiper blades,
if contaminated. Replace wiper
blades that are worn or damaged.
See Windshield Wiper Blade
Replacement on page 5-38 and
Windshield, Backglass, and Wiper
Blades on page 5-88 for more
information.
(e)Make sure the safety belt
reminder light and safety belt
assemblies are working properly.
Look for any other loose or damaged
safety belt system parts. If you see
anything that might keep a safety belt
system from doing its job, have it
repaired. Have any torn or frayed
safety belts replaced. Also see
Checking the Restraint Systems
on page 1-61.(f)Lubricate all key lock cylinders,
hood latch assemblies, secondary
latches, pivots, spring anchor
and release pawl, hood and door
hinges, rear folding seats, and
liftgate hinges. More frequent
lubrication may be required when
exposed to a corrosive environment.
Applying silicone grease on
weatherstrips with a clean cloth will
make them last longer, seal
better, and not stick or squeak.
(g)A fluid loss in any vehicle
system could indicate a problem.
Have the system inspected
and repaired and the fluid level
checked. Add fluid if needed.(h)Change automatic transmission
fluid if the vehicle is mainly driven
under one or more of these
conditions:
In heavy city traffic where the
outside temperature regularly
reaches 90°F (32°C) or higher.
In hilly or mountainous terrain.
When doing frequent trailer
towing.
Uses such as found in taxi, police,
or delivery service.
(i)Drain, flush, and refill cooling
system. This service can be
complex; you should have your
dealer/retailer perform this service.
See Engine Coolant on page 5-19 for
what to use. Inspect hoses. Clean
radiator, condenser, pressure cap,
and filler neck. Pressure test the
cooling system and pressure cap.
6-8 Maintenance Schedule
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(j)Check system for interference or
binding and for damaged or missing
parts. Replace parts as needed.
Replace any components that have
high effort or excessive wear. Do not
lubricate accelerator or cruise control
cables.
(k)Visually inspect belt for fraying,
excessive cracks, or obvious
damage. Replace belt if necessary.
(l)If driving regularly under dusty
conditions, inspect the filter at each
engine oil change.
(m)Change transfer case fluid if the
vehicle is mainly driven under
one or more of these conditions:
In heavy city traffic where
the outside temperature regularly
reaches 90°F (32°C) or higher.
In hilly or mountainous terrain.
When doing frequent trailer
towing.
Uses such as found in taxi,
police, or delivery service.Owner Checks and
Services
These owner checks and services
should be performed at the intervals
specied to help ensure vehicle
safety, dependability, and emission
control performance. Your dealer/
retailer can assist with these checks
and services.
Be sure any necessary repairs are
completed at once. Whenever any
uids or lubricants are added to the
vehicle, make sure they are the
proper ones, as shown in
Recommended Fluids and
Lubricants on page 6-12.
At Each Fuel Fill
It is important to perform these
underhood checks at each fuel fill.
Engine Oil Level Check
Notice:It is important to check
the engine oil regularly and keep it
at the proper level. Failure to keep
the engine oil at the proper level
can cause damage to the engine
not covered by the vehicle
warranty.
Check the engine oil level and
add the proper oil if necessary.
SeeEngine Oil on page 5-13.
Engine Coolant Level Check
Check the engine coolant level
and add DEX-COOL®coolant
mixture if necessary. SeeEngine
Coolant on page 5-19.
Windshield Washer Fluid
Level Check
Check the windshield washer uid
level in the windshield washer
uid reservoir and add the proper
uid if necessary.
Maintenance Schedule 6-9
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GM Mobility
Reimbursement Program
This program, available to qualied
applicants, can reimburse you up to
$1,000 toward eligible aftermarket
driver or passenger adaptive
equipment you may require for your
vehicle such as hand controls,
wheelchair/scooter lifts, etc.
The offer is available for a limited
period of time from the date of
vehicle purchase/lease.For more details, or to determine
your vehicle’s eligibility, visit
your Saturn retailer or call the
Saturn Customer Assistance Center
at 1-800-553-6000. Text telephone
(TTY) users, call 1-800-833-6000.
In Canada, customers may call
the Saturn Customer
Communication Centre at
1-800-263-1999. TTY users in
Canada may call 1-800-263-3830.
Roadside Assistance
Program
For U.S. purchased vehicles, call
1-800-553-6000; (Text Telephone
(TTY): 1-800-889-2438).
For Canadian purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
7-6 Customer Assistance Information
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Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Saturn and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Saturn and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Saturn retailer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in sand,
mud, or snow.
Flat Tire Change:Service is
provided to change a at tire with
the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets
and Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during
the 5 years/100,000 miles
(160 000 km) Powertrain warranty
period. Items considered are
hotel, meals, and rental car.
Customer Assistance Information 7-7
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Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
Trip Interruption Benets
and Assistance:Must be over
250 kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
7-8 Customer Assistance Information
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If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identication
Number (VIN), insurancecompany and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need.
If they ask for a police report,
phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to x the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work
for a long time.
Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
Customer Assistance Information 7-13
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High Voltage Devices and
Wiring.............................5-91
Highbeam On Light..............3-43
Highway Hypnosis................4-13
Hill and Mountain Roads.......4-14
Hood
Checking Things Under.....5-10
Release..........................5-11
Horn .................................... 3-5
How to Wear Safety Belts
Properly..........................1-18
I
Ignition Positions..................2-20
Infants and Young Children,
Restraints........................1-30
Ination - Tire Pressure.........5-45
Instrument Panel
Brightness.......................3-13
Cluster............................3-31
Overview........................... 3-4
Storage Area....................2-50
Introduction........................... 6-1
J
Jump Starting......................5-30
K
Keyless Entry, Remote
Operation.......................... 2-4
Keyless Entry System............ 2-3
Keys.................................... 2-2
L
Labeling, Tire Sidewall..........5-40
Lamp
Malfunction Indicator.........3-39
Lamps
Courtesy.........................3-13
Dome .............................3-14
Dome Lamp Override........3-14
License Plate...................5-37
Reading..........................3-15
Lap-Shoulder Belt................1-23
LATCH System for
Child Restraints................1-37
Liftgate
Carbon Monoxide.............2-10
Liftgate, Power....................2-11
Lighting
Delayed Entry..................3-14
Delayed Exit....................3-15
Entry..............................3-14
Parade Dimming...............3-15Lights
Airbag Readiness.............3-33
Antilock Brake System
(ABS) Warning..............3-37
Brake System Warning......3-36
Charging System..............3-35
Cruise Control..................3-43
Engine Coolant
Temperature Warning.....3-38
Exterior Lamps.................3-11
Flash-to-Pass..................... 3-7
Fog Lamp ........................3-43
Highbeam On...................3-43
High/Low Beam Changer..... 3-7
Oil Pressure.....................3-42
Passenger Airbag Status
Indicator.......................3-34
Safety Belt Reminders.......3-32
Security...........................3-43
StabiliTrak
®Indicator.........3-37
Tire Pressure...................3-39
Tow/Haul Mode................3-43
Loading Your Vehicle............4-18
Locks
Delayed Locking................. 2-8
Door ................................. 2-8
Lockout Protection.............. 2-9
i-6 INDEX
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