mileage SATURN OUTLOOK 2009 Owners Manual

Speedometer and
Odometer
The speedometer shows the
vehicle’s speed in both miles
per hour (mph) and kilometers
per hour (km/h).
The odometer shows how far
the vehicle has been driven,
in either miles or kilometers.
This vehicle has a tamper-resistant
odometer. If the vehicle needs a new
odometer installed, the new one is
set to the mileage total of the old
odometer. If this is not possible, it is
set at zero and a label is put on the
driver’s door to show the old mileage
reading when the new odometer was
installed. If the mileage is unknown,
the label should then indicate
“previous mileage unknown”.
Tachometer
The tachometer displays the
engine speed in revolutions
per minute (rpm).
Safety Belt Reminders
Driver Safety Belt Reminder
Light
The driver safety belt reminder light
on the instrument panel cluster.
When the engine is started this
light and the chime come on and
stay on for several seconds to
remind the driver to fasten the safety
belt. The light also begins to ash.
This cycle repeats if the driver
remains unbuckled and the vehicle
is moving.
If the driver safety belt is already
buckled, neither the light nor chime
comes on.
Passenger Safety Belt
Reminder Light
When the engine is started this light
and the chime come on and stay
on for several seconds to remind
the passenger to fasten their safety
belt. The light also begins to ash.
This cycle repeats if the passenger
remains unbuckled and the vehicle is
moving.
If the passenger safety belt is
buckled, neither the chime nor the
light comes on.
The front passenger safety belt
warning light and chime may turn on
if an object is put on the seat such as
a briefcase, handbag, grocery bag,
laptop or other electronic device.
3-32 Instrument Panel
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To use the retro-active reset feature,
press and hold the set/reset button
for at least four seconds. The trip
odometer will display the number
of miles (mi) or kilometers (km)
driven since the ignition was last
turned on and the vehicle was
moving. Once the vehicle begins
moving, the trip odometer will
accumulate mileage. For example,
if the vehicle was driven 5 miles
(8 km) before it is started again,
and then the retro-active reset
feature is activated, the display
will show 5 miles (8 km). As the
vehicle begins moving, the display
will then increase to 5.1 miles
(8.2 km), 5.2 miles (8.4 km), etc.
If the retro-active reset feature is
activated after the vehicle is started,
but before it begins moving, the
display will show the number of
miles (mi) or kilometers (km) that
were driven during the last ignition
cycle.RANGE
Press the trip/fuel button until
RANGE displays. This display
shows the approximate number
of remaining miles (mi) or
kilometers (km) the vehicle can be
driven without refueling. The display
will show LOW if the fuel level is low.
The fuel range estimate is based
on an average of the vehicle’s fuel
economy over recent driving history
and the amount of fuel remaining
in the fuel tank. This estimate will
change if driving conditions change.
For example, if driving in traffic and
making frequent stops, this display
may read one number, but if the
vehicle is driven on a freeway, the
number may change even though
the same amount of fuel is in thefuel tank. This is because different
driving conditions produce different
fuel economies. Generally, freeway
driving produces better fuel economy
than city driving. Fuel range cannot
be reset.
AVG (Average) ECONOMY
Press the trip/fuel button until
AVG ECONOMY displays.
This display shows the approximate
average miles per gallon (mpg) or
liters per 100 kilometers (L/100 km).
This number is calculated based
on the number of mpg (L/100 km)
recorded since the last time this
menu item was reset. To reset
AVG ECONOMY, press and hold
the set/reset button.
Instrument Panel 3-49
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If your vehicle does not have
DIC buttons, you can use the trip
odometer reset stem to view the
following displays: odometer, trip
odometers, oil life, park assist menu
for vehicles with the Ultrasonic Rear
Parking Assist (URPA) system,
Remote Keyless Entry (RKE)
transmitter programming, units,
and display language.
If your vehicle has DIC buttons,
you can use the trip odometer reset
stem to view the following displays:
odometer and trip odometers.
Trip Odometer Reset Stem
Menu Items
ODOMETER
Press the trip odometer reset
stem until ODOMETER displays.
This display shows the distance
the vehicle has been driven in
either miles (mi) or kilometers (km).
To switch between English and
metric measurements, see “UNITS”
later in this section.TRIP A or TRIP B
Press the trip odometer reset stem
until TRIP A or TRIP B displays.
This display shows the current
distance traveled in either miles (mi)
or kilometers (km) since the last
reset for each trip odometer. Both
trip odometers can be used at the
same time.
Each trip odometer can be reset
to zero separately by pressing and
holding the trip odometer reset
stem while the desired trip odometer
is displayed.
The trip odometer has a feature
called the retro-active reset.
This can be used to set the trip
odometer to the number of miles
(kilometers) driven since the ignition
was last turned on. This can be
used if the trip odometer is not
reset at the beginning of the trip.To use the retro-active reset feature,
press and hold the trip odometer
reset stem for at least four seconds.
The trip odometer will display
the number of miles (mi) or
kilometers (km) driven since the
ignition was last turned on and
the vehicle was moving. Once the
vehicle begins moving, the trip
odometer will accumulate mileage.
For example, if the vehicle was
driven 5 miles (8 km) before it
is started again, and then the
retro-active reset feature is activated,
the display will show 5 miles (8 km).
As the vehicle begins moving, the
display will then increase to 5.1 miles
(8.2 km), 5.2 miles (8.4 km), etc.
If the retro-active reset feature is
activated after the vehicle is started,
but before it begins moving, the
display will show the number of
miles (mi) or kilometers (km)
that were driven during the last
ignition cycle.
Instrument Panel 3-51
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Driving Your
Vehicle
Your Driving, the Road, and
the Vehicle
Driving for Better Fuel
Economy............................4-1
Defensive Driving..................4-2
Drunk Driving.......................4-2
Control of a Vehicle...............4-3
Braking................................4-3
Antilock Brake
System (ABS).....................4-4
Braking in Emergencies..........4-5
StabiliTrak
®System...............4-5
All-Wheel Drive (AWD)
System..............................4-8
Steering...............................4-8
Off-Road Recovery................4-9
Passing..............................4-10
Loss of Control...................4-10
Driving at Night...................4-11Driving in Rain and on
Wet Roads.......................4-12
Before Leaving on a
Long Trip..........................4-13
Highway Hypnosis...............4-13
Hill and Mountain Roads......4-14
Winter Driving.....................4-15
If Your Vehicle is Stuck in
Sand, Mud, Ice, or Snow......4-17
Rocking Your Vehicle to
GetItOut.........................4-18
Loading the Vehicle.............4-18
TowingTowing Your Vehicle............4-22
Recreational Vehicle
Towing.............................4-22
Towing a Trailer..................4-26
Your Driving, the
Road, and the Vehicle
Driving for Better Fuel
Economy
Driving habits can affect fuel
mileage. Here are some driving tips
to get the best fuel economy
possible.
Avoid fast starts and accelerate
smoothly.
Brake gradually and avoid abrupt
stops.
Avoid idling the engine for long
periods of time.
When road and weather
conditions are appropriate, use
cruise control, if equipped.
Always follow posted speed limits
or drive more slowly when
conditions require.
Keep vehicle tires properly
inated.
Driving Your Vehicle 4-1
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California Perchlorate
Materials Requirements
Certain types of automotive
applications, such as airbag
initiators, seat belt pretensioners,
and lithium batteries contained
in remote keyless transmitters, may
contain perchlorate materials.
Special handling may be necessary.
For additional information, see
www.dtsc.ca.gov/hazardouswaste/
perchlorate.
Doing Your Own
Service Work
{CAUTION
You can be injured and the
vehicle could be damaged if you
try to do service work on a vehicle
without knowing enough about it.
Be sure you have sufficient
knowledge, experience, the
proper replacement parts, and
tools before attempting any
vehicle maintenance task.
Be sure to use the proper
nuts, bolts, and other
fasteners. English and metric
fasteners can be easily
confused. If the wrong
fasteners are used, parts
can later break or fall off.
You could be hurt.If doing some of your own service
work, use the proper service manual.
It tells you much more about how to
service the vehicle than this manual
can. To order the proper service
manual, seeService Publications
Ordering Information on page 7-15.
This vehicle has an airbag system.
Before attempting to do your own
service work, seeServicing Your
Airbag-Equipped Vehicle on
page 1-60.
Keep a record with all parts receipts
and list the mileage and the date
of any service work performed. See
Maintenance Record on page 6-16.
5-4 Service and Appearance Care
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GM6094M
Use only an oil that meets
GM Standard GM6094M.
SAE 5W-30
SAE 5W-30 is best for the
vehicle. These numbers on an
oil container show its viscosity,
or thickness. Do not use
other viscosity oils such
as SAE 20W-50.
American Petroleum Institute
(API) starburst symbol
Oils meeting these requirements
should have the starburst symbol
on the container. This symbol
indicates that the oil has been
certied by the American
Petroleum Institute (API).Notice:Use only engine oil
identied as meeting GM Standard
GM6094M and showing the
American Petroleum Institute
Certied For Gasoline Engines
starburst symbol. Failure to use
the recommended oil can result in
engine damage not covered by the
vehicle warranty.
Cold Temperature Operation
If in an area of extreme cold, where
the temperature falls below−20°F
(−29°C), use either an SAE 5W-30
synthetic oil or an SAE 0W-30
engine oil. Both provide easier cold
starting for the engine at extremely
low temperatures. Always use an oil
that meets the required specication,
GM6094M. See “What Kind of
Engine Oil to Use” for more
information.
Engine Oil Additives / Engine
Oil Flushes
Do not add anything to the oil. The
recommended oils with the starburst
symbol that meet GM Standard
GM6094M are all that is needed
for good performance and engine
protection.
Engine oil system ushes are not
recommended and could cause
engine damage not covered by the
vehicle warranty.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system
that indicates when to change the
engine oil and lter. This is based
on engine revolutions and engine
temperature, and not on mileage.
Based on driving conditions,
the mileage at which an oil change
is indicated can vary considerably.
For the oil life system to work
properly, the system must be reset
every time the oil is changed.
Service and Appearance Care 5-15
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At Least Once a Month
Tire Ination Check
Inspect the vehicle’s tires and make
sure they are inated to the
correct pressures. Do not forget to
check the spare tire, if the vehicle
has one. SeeInflation - Tire
Pressure on page 5-45.Ifthe
vehicle has a spare tire, check to
make sure it is stored securely. See
Changing a Flat Tire on page 5-70.
Tire Wear Inspection
Tire rotation may be required for
high mileage highway drivers prior to
the Engine Oil Life System service
notication. Check the tires for
wear and, if necessary, rotate the
tires. SeeTire Inspection and
Rotation on page 5-52.
At Least Once a Year
Starter Switch Check
{CAUTION
When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.
1. Before starting this check, be
sure there is enough room
around the vehicle.
2. Firmly apply both the parking
brake and the regular brake.
SeeParking Brake on page 2-27.
Do not use the accelerator
pedal, and be ready to turn off
the engine immediately if it starts.
3. Try to start the engine in
each gear. The vehicle should
start only in P (Park) or
N (Neutral). If the vehicle starts
in any other position, contact
your dealer/retailer for service.
Automatic Transmission Shift
Lock Control System Check
{CAUTION
When you are doing this
inspection, the vehicle could move
suddenly. If the vehicle moves,
you or others could be injured.
1. Before starting this check, be
sure there is enough room
around the vehicle. It should be
parked on a level surface.
2. Firmly apply the parking brake.
SeeParking Brake on page 2-27.
Be ready to apply the regular
brake immediately if the vehicle
begins to move.
3. With the engine off, turn the
ignition to ON/RUN, but do not
start the engine. Without applying
the regular brake, try to move the
shift lever out of P (Park) with
normal effort. If the shift lever
moves out of P (Park), contact
your dealer/retailer for service.
6-10 Maintenance Schedule
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If, for any reason, your ownership
experience falls below your
expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
STEP TWO:Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center team
member will handle your call and
assist in providing product and
warranty information, the nearest
retailer location, roadside assistance,
brochures, literature and discuss any
concerns you may have.We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Please have the
following information available to
give the Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This 17-digit number can
be found on the vehicle
registration or title, on the upper
driver side corner of the
instrument panel, or on your
roadside assistance key card.
The name of your selling and
servicing retail facility.
Vehicle delivery date and present
mileage.
Your daytime and evening phone
numbers.
When contacting Saturn, please
remember that your concern will
likely be resolved at a retailer’s
facility. That is why we suggest you
follow Step One rst.STEP THREE (U.S. Owners):
Both Saturn and its retailers are
committed to making sure you are
completely satised with your Saturn
vehicle. However, if you continue to
remain unsatised after following the
procedure outlined in Steps One and
Two, Saturn and its retailers offer the
additional assistance of a neutral
party through our voluntary
participation in a mediation/
arbitration program called Better
Business Bureau (BBB) Auto Line.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. This program is
available at no cost to you, our
customer.
Although you may be required
to resort to this informal dispute
resolution program prior to ling a
court action, use of the program is
free of charge and your case is
generally heard within 40 days.
7-2 Customer Assistance Information
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If you do not agree with the decision
given in your case, you can reject it
and proceed with any other venue for
relief available to you.
Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps 1 and 2, General Motors of
Canada Limited has committed to
binding arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you le your complaint
to the nal decision, should be
completed in approximately 70 days.
We believe our impartial program
offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you
may write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Assistance Information 7-3
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
retailer’s shuttle service, the expense
must be supported by original
receipts and can only be up to the
maximum amount allowed by Saturn
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reect actual costs and be supported
by original receipts. See your
retailer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.Courtesy Rental Vehicle
Your retailer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as
shuttle service, may not be
available at every retailer. Please
contact your retailer for specic
information about availability.
All Courtesy Transportation
arrangements will be administered
by appropriate retailer personnel.
Saturn reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
7-10 Customer Assistance Information
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