service SATURN VUE HYBRID 2008 Owners Manual

Trip Interruption Benets and Assistance
(Canada Only):In the event of a warranty related
vehicle disablement, while en route and over
250 kilometres from the original point of departure,
you might qualify for trip interruption expense
assistance. This assistance covers reasonable
reimbursement of up to a maximum of $500
(Canadian) for (A) meals (maximum of $50/day), (B)
lodging (maximum of $100/night), and (C) alternate
ground transportation (maximum of $40/day). This
benet is to assist you with some of the unplanned
expense you may incur while waiting for your vehicle
to be repaired.
Pre-authorization, original detailed receipts, and a
copy of the repair order are required.
Once authorization has been given, your advisor will
help you make any necessary arrangements and
explain how to claim for trip interruption expense
assistance.
Alternative Service (Canada Only):There could be
times when Roadside Assistance cannot provide
timely assistance. Your advisor may authorize you to
secure local emergency road service, and you will be
reimbursed up to $100 upon submission of the
original receipt to Roadside Assistance.In many instances, mechanical failures may be covered.
However, any cost for parts and labor for non-warranty
repairs are the responsibility of the driver.
Saturn and General Motors of Canada Limited reserve
the right to limit services or reimbursement to an
owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
Calling for Assistance
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representatives:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication Number
(VIN) and delivery date of the vehicle
Description of the problem
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Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles operated on
a non-public roadway or highway, nes, impound towing
caused by a violation of local, Municipal, State, Provincial
or Federal law, and mounting, dismounting or changing of
snow tires, chains, or other traction devices.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Saturn and General Motors of Canada Limited reserve
the right to make any changes or discontinue the
Roadside Assistance program at any time without
notication.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.If the dealer/retailer requests that you simply drop the
vehicle off for service, you are urged to do so as early in
the work day as possible to allow for the same day repair.
Courtesy Transportation
To enhance your ownership experience, we and our
participating retailers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain warranty
in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Saturn helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your retailer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Retailers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the retailer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the retailer’s
shuttle service, the expense must be supported
by original receipts and can only be up to the maximum
amount allowed by Saturn for shuttle service. In
addition, for U.S. customers, should you arrange
transportation through a friend or relative, limited
reimbursement for reasonable fuel expenses may be
available. Claim amounts should reect actual costs and
be supported by original receipts. See your retailer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your retailer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every retailer. Please contact your retailer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate retailer personnel.
Saturn reserves the right to unilaterally modify, change
or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant
to the terms and conditions described herein at its
sole discretion.
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When purchasing insurance, we recommend that you
assure your vehicle will be repaired with GM original
equipment collision parts. If such insurance coverage is
not available from your current insurance carrier,
consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-6for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for
a police report, phone or go to the police
department headquarters the next day and you can
get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurance
laws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
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Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you. Saturn
service manuals are written for trained technicians, and
in some cases, specialized tools and equipment are
necessary to complete certain repairs. However,
the manuals are available to owners who either have
the training, or wish to gain a greater understanding of
the technical aspect of their Saturn.
For additional publications information or to order
publications in the United States, call toll free
1-800-2-SATURN or visit www.saturn-publications.com
to order on-line.
In Canada, Saturn service manuals are available by
calling toll free 1-800-551-4123.
Owner Publications
Information on how to obtain product bulletins and as
described below is applicable only in the fty U.S. states
and the District of Columbia, and only for cars and light
trucks with a Gross Vehicle Weight Rating (GVWR) less
than 10,000 pounds (4 536 kg). Copies of individual
bulletins are also at your participating Saturn retailer.
You can ask to see them.In Canada, information relating to product service
bulletins can be obtained by contacting your
Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors product
performance in the eld. We then prepare bulletins for
servicing our products better. You can get these
bulletins, too.
Bulletins cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs.
Some bulletins tell a technician how to repair a new or
unexpected condition. Others describe a quicker
way to x your vehicle. They can help a technician
service your vehicle better.
Most bulletins apply to conditions affecting a small
number of vehicles. Your Saturn retailer or a qualied
technician may have to determine if a specic
bulletin applies to your vehicle. To order Saturn bulletins,
call Saturn Publications at 1-800-2-SATURN or visit
www.saturn-publications.com to order online.
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Vehicle Data Recording and
Privacy
Your Saturn vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provide
antilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR). The
main purpose of an EDR is to record, in certain crash or
near crash-like situations, such as an airbag deployment
or hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems performed. The
EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehicle
is designed to record such data as:
How various systems in your vehicle were operating
Whether or not the driver and passenger safety
belts were buckled/fastened
How far, if at all, the driver was pressing the
accelerator and/or brake pedal
How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR
data with the type of personally identifying data routinely
acquired during a crash investigation.
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To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
Saturn will not access this data or share it with others
except: with the consent of the vehicle owner or, if
the vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of Saturn’s defense of
litigation through the discovery process; or, as required
by law. Data that Saturn collects or receives may
also be used for Saturn research needs or may be made
available to others for research purposes, where a
need is shown and the data is not tied to a specic
vehicle or vehicle owner.
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-33in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency Identication
(RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.
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A
About Driving Your Vehicle................................... iii
Accessories and Modications............................ 5-3
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-68
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment............................5-89
Air Cleaner/Filter, Engine.................................5-18
Air Conditioning..............................................3-18
Airbag
Passenger Status Indicator...........................3-30
Readiness Light..........................................3-29
Airbag System................................................1-53
What Will You See After an Airbag Inates?........1-62
When Should an Airbag Inate?....................1-59
Where Are the Airbags?...............................1-56
Airbag Systems
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-68
How Does an Airbag Restrain?......................1-61
Passenger Sensing System...........................1-63
Servicing Your Airbag-Equipped Vehicle..........1-68
What Makes an Airbag Inate?......................1-61
Antenna, Fixed Mast.......................................3-77
Antenna, XM™ Satellite Radio Antenna System.....3-77
Antilock Brake System (ABS)............................. 4-6Anti-lock Brake, System Warning Light...............3-33
Appearance Care
Aluminum Wheels........................................5-84
Care of Safety Belts....................................5-81
Chemical Paint Spotting...............................5-86
Cleaning Exterior Lamps/Lenses....................5-82
Fabric/Carpet..............................................5-80
Finish Care.................................................5-83
Finish Damage............................................5-85
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-81
Interior Cleaning..........................................5-79
Sheet Metal Damage...................................5-85
Tires..........................................................5-85
Underbody Maintenance...............................5-86
Vehicle Care/Appearance Materials................5-86
Washing Your Vehicle...................................5-82
Weatherstrips..............................................5-82
Windshield and Wiper Blades........................5-84
Appointments, Scheduling Service....................... 7-8
Audio System.................................................3-59
Audio Steering Wheel Controls......................3-76
Fixed Mast Antenna.....................................3-77
Radio Reception..........................................3-76
Setting the Clock.........................................3-60
XM™ Satellite Radio Antenna System............3-77
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Customer Assistance Information (cont.)
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to Saturn................7-13
Reporting Safety Defects to the
Canadian Government..............................7-13
Reporting Safety Defects to the
United States Government.........................7-13
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-14
D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-3
Delayed Locking............................................... 2-7
DIC Compass.................................................3-48
Diesel
Running Out of Fuel....................................2-30
Disc, MP3......................................................3-70
Doing Your Own Service Work........................... 5-4
Dome Lamp ...................................................3-16
Door
Delayed Locking........................................... 2-7
Locks.......................................................... 2-7
Power Door Locks......................................... 2-7
Rear Door Security Locks............................... 2-8Driver
Seat Height Adjuster...................................... 1-5
Driver Behavior................................................ 4-2
Driver Information Center (DIC).........................3-44
DIC Operation and Displays..........................3-44
DIC Warnings and Messages........................3-50
Driving
At Night.....................................................4-14
Before a Long Trip......................................4-16
Defensive..................................................... 4-3
Drunken....................................................... 4-4
Environment................................................. 4-2
Highway Hypnosis.......................................4-16
Hill and Mountain Roads..............................4-16
In Rain and on Wet Roads...........................4-14
Rocking Your Vehicle to Get it Out.................4-22
Winter........................................................4-17
E
EDR .............................................................7-15
Electrical System
Add-On Equipment......................................5-89
Fuses and Circuit Breakers...........................5-90
Instrument Panel Fuse Block.........................5-90
Power Windows and Other Power Options......5-89
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Electrical System (cont.)
Underhood Fuse Block.................................5-93
Windshield Wiper Fuses...............................5-89
Electronic Immobilizer
PASS-Key
®III .............................................2-14
Electronic Immobilizer Operation
PASS-Key
®III+...........................................2-15
Electronic Stability Program................................ 4-8
Engine
Air Cleaner/Filter.........................................5-18
Change Engine Oil Light...............................3-39
Check and Service Engine Soon Light............3-36
Coolant......................................................5-20
Coolant Heater............................................2-22
Coolant Temperature Warning Light................3-35
Drive Belt Routing.......................................6-14
Engine Compartment Overview......................5-12
Exhaust.....................................................2-29
Oil .............................................................5-13
Oil Life System...........................................5-16
Overheating................................................5-23
Starting......................................................2-18
Entry Lighting.................................................3-16
Event Data Recorders.....................................7-15
Extender, Safety Belt.......................................1-30
Exterior Lamps...............................................3-14
F
Filter
Engine Air Cleaner......................................5-18
Finish Damage...............................................5-85
Fixed Mast Antenna........................................3-77
Flashers, Hazard Warning.................................. 3-6
Flash-to-Pass................................................... 3-8
Flat Tire........................................................5-67
Fluid
Automatic Transmission................................5-20
Windshield Washer......................................5-29
Folding Rear Seat...........................................1-10
Folding Seatback, Passenger............................. 1-9
Fuel............................................................... 5-5
Additives...................................................... 5-7
California Fuel.............................................. 5-6
Filling a Portable Fuel Container....................5-10
Filling the Tank............................................. 5-8
Fuels in Foreign Countries.............................. 5-7
Gage .........................................................3-41
Gasoline Octane........................................... 5-6
Gasoline Specications.................................. 5-6
Low Warning Light.......................................3-42
Running Out of...........................................2-30
Fuel Economy Light........................................3-43
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