charging SMART FORTWO COUPE ELECTRIC DRIVE 2014 Owner's Manual

Problems with the charging process
Problem Possible causes/consequences and
0050
0050Solutions The charge socket flap
does not open. The charge socket flap is not unlocked.
X
Unlock the vehicle (Y page 53). The batteries of the key are discharged.
X
Unlock the vehicle with the key manually (Y page 177).The charge socket flap is unlocked but the opening mechanism
is jammed.
X
Lock and unlock the vehicle again.
If the opening mechanism is still jammed:
X Contact an authorized electric drive smart center. The charging cable
cannot be inserted
into the vehicle power
socket. The vehicle power socket is locked.
X
Make sure that the gear selector lever is in position P.The charging cable
plug cannot be
removed from the
vehicle power socket. The charging cable plug is not unlocked.
X
Press the 0036button on the key.
The charging cable plug in the vehicle power socket is
released.
X Remove the charging cable plug from the vehicle power
socket. Online access to the vehicle
General G
WARNING
Observe the legal regulations of the coun-
try in which you are currently located when
using the "Vehicle Homepage". If the oper-
ation of communications devices while
driving is permitted by law, use such devi-
ces only when traffic conditions permit you
to do so safely. You can be distracted from
traffic events. There is a risk of an acci-
dent.
Only use the "Vehicle Homepage" before
and/or after a journey. With the "Vehicle Homepage", you can call
up remote query or remote configuration
functions of your vehicle. Calling up
remotely is possible with every computer
with Internet access and with many modern
smart phones.
You can reach the "Vehicle Homepage" via
your web browser under the following
address:
http://vh.smart.com
i
In order to use the "Vehicle Homepage",
you must agree to the general terms and
conditions and data protection provi-
sions.
Access to the "Vehicle Homepage" is free
of charge for three years beginning with
new vehicle delivery. After expiry of the 120
High-voltage battery>> Operation.

free of charge service life you can con-
tinue to use the "Vehicle Homepage" with
costs. Further information can be obtained
at any authorized electric drive smart
center.
The "Vehicle Homepage" is available in the
following languages:
R German
R English
R French
R Italian
R Spanish
R Portuguese
R Dutch
i Further information concerning sup-
ported end devices and available lan-
guages can be found under the following
address: http://vh.smart.com/info.
In order to call up the "Vehicle Homepage",
the vehicle must be connected to the Inter-
net.
This is enabled:
R via a mobile service module (if your
vehicle is equipped with it)
(Y page 122)
R via powerline (Y page 122)
Further information can be found here
(Y page 114).
Personal area setup You must first set up your personal access
under http://vh.smart.com in order to
access the "Vehicle Homepage". For this,
you need a valid Email address.
Following registration, you then have
access to your personal area on the "Vehi-
cle Homepage". The vehicle must be regis-
tered in the personal area for you to access
the settings of your vehicle. Call up the
corresponding input field within the
"Vehicle Homepage". Enter the vehicle
identification number (VIN) and the vehi-
cle verification code (VVC). This informa- tion can be obtained at your authorized
electric drive smart center when you
receive the vehicle.
Notes on data protection Please note that the "Vehicle Homepage"
allows access to your personal data. For
this reason, keep your vehicle verification
code (VVC) and your user data in a secure
place and safe from unauthorized persons.
Each person who has access to the above
information can use the functions on the
"Vehicle Homepage". For this reason, make
sure than no unauthorized persons have
access to your personal area.
After selling the vehicle, you are required
to delete the vehicle from your personal
area on the "Vehicle Homepage". You must
also destroy the vehicle verification code
(VVC) documents.
If you have bought a pre-owned vehicle, it
may be possible that the previous owner
still has access to the "Vehicle Homepage".
For this reason, have a new vehicle veri-
fication code (VVC) reissued to you at an
authorized electric drive smart center
after purchase. With this new code you can
set up the access to your vehicle as descri-
bed in the "Personal area setup" section.
Here you can also deactivate the previous
owner's access, should it still be active.
Calling up the functions of the "Vehicle
Homepage"
If the vehicle is registered in your per-
sonal area of the "Vehicle Homepage", you
can, for example, access the following
functions:
R
call up the current charge level
R program the departure time
R activate the "Air conditioning before
start" function
When the vehicle is being charged, you can
call up the estimated charging time and the
attainable range. Both results are esti- High-voltage battery
121>> Operation. Z

mated values because, for example, they are
influenced by the following factors:
R outside temperature
R active electrical consumers, e.g. air
conditioning, lights
R personal driving style
R traffic conditions
Plan for a sufficient reserve accordingly.
Connecting the vehicle to the Internet Via mobile service module
i
This function is only available if the
vehicle is equipped with a mobile
service module.
You can use the “Vehicle Homepage” when
the vehicle has connected to the Internet
via the mobile service module. The mobile
service module uses GSM (Global System for
Mobile Communications) and transfers the
required data via radio transmission. The
vehicle automatically detects if a connec-
tion to the Internet via the mobile service
module is available or not. No pre-settings
need to be done.
In order to use data transfer via the mobile
service module you do not need a SIM card
and no contract.
i There may be service limitations if the
vehicle is located for example in a
underground garage. Service limita-
tions may also appear in areas with poor
mobile service coverage. In theses cases
you can launch the Internet connection
via powerline (Y page 122).
Via powerline
You can also access the “Vehicle Homepage”
if you do not have GSM reception. This is
possible for example via your DSL router.
This connection is built by the plugged in
charging cable with the aid of the power-
line technology.
The vehicle supports powerline communi-
cation according to the "HomePlug AV" standard. Data is transmitted via phase L1
and the neutral conductor of the power line.
In order for the vehicle to access the Inter-
net, you require a commercially available
adapter of the "HomePlug AV" standard.
This adapter must also have an encryption
button so that it can be configured to com-
municate with the vehicle. Connect the
adapter to the power supply as well as your
Internet connection. If the adapter is con-
nected to different phase than L1, a phase
coupler must be additionally installed.
Only in this way can stable communication
be guaranteed. For questions, consult a
qualified electrician.
i If you already have a powerline network
installed, the vehicle can be integrated
into it.
To establish a connection between the
vehicle and a powerline adapter, carry out
the following:
X Connect the vehicle to a power socket or
a wallbox.
The right 003Dindicator lamp on the
vehicle socket must flash green.
X Insert the powerline adapter into a
neighboring power socket. Observe that
the vehicle and the adapter are con-
nected via phase L1.
X Switch on the ignition.
X Call up the Charge current
Charge current menu on the
control system (Y page 92).
Carry out the following steps within
30 seconds:
X If the value of the charge current is not
set to 8 A: set the value to 8 A and confirm.
X Set the value of the charge current to
12 A and confirm.
X Set the value of the charge current to
8 A and confirm. 122
High-voltage battery>> Operation.

X
Set the value of the charge current to
12 A and confirm.
X Press the encryption button on the pow-
erline adapter within three minutes.
When the powerline adapter shows a con-
nection, the connection process was suc-
cessful.
i Observe the separate operating
instructions of the powerline adapter.
i Contact an authorized electric drive
smart center if you have any questions.
X Next, set the value of the charge current
to the desired value once again.
As soon as the vehicle establishes an Inter-
net connection, you can also use the "Vehi-
cle Homepage" at home during the charging
process. Changes you have made via the
"Vehicle Homepage" are adopted after the
charging process is complete. This data
transmission ends after approximately
three days. Intelligent charging management
If you wish to charge economically and with
minimal damage to the battery, you must set
a departure time ( Ypage 90). This option
to optimize the charging process depends
on your electricity contract and the local
power supplier. Your vehicle detects this
option automatically. Depending on the
departure time which is set, the charging
process of the high-voltage battery may not
be started immediately or may be inter-
rupted during the process. Front compartment
Service flap
Remove the service flap to check the bat-
tery coolant level, windshield washer res-
ervoir level, and brake fluid level. Insert the service flap on the front of the
vehicle so that it does not get damaged or
dirty.
i
The service flap has a strap on the rear
side that ties it to the vehicle body. G
WARNING
Always turn the key to starter switch posi-
tion 0and remove the key from the starter
switch before opening the service flap.
If the windshield wipers should inadver-
tently be switched on, you could be ser-
iously injured by the wiper washer drive,
which is located just below the service
flap. G
WARNING
Make sure the service flap is locked while
driving. Otherwise, the service flap could
become detached and pose a hazard to you
or others.
! Check the fill levels at regular inter-
vals.
! Carefully remove ice, snow, and any
other deposits from the air intake
grilles above the service flap to ensure
air intake at all times.
X Park the vehicle on level ground.
X Switch off the ignition.
X Engage the parking brake. Front compartment
123>> Operation. Z

For more information on coolant tempera-
ture warning lamp (Y page 172).Driving abroad
Abroad, there is an extensive smart service
network at your disposal. If you plan to
drive into areas which are not listed in the
index of your smart center directory, you
should request pertinent information from
an authorized electric drive smart center.
Keep in mind, however, that due to the tech-
nical requirements of the smart fortwo
electric drive and its high-voltage power
systems, the vehicle should be serviced
only at an authorized electric drive smart
center.
If you plan to operate your vehicle in for-
eign countries, please be aware that:
R Service facilities or replacement parts
may not be readily available.
R The AC power sockets in some countries,
especially overseas, require different
plugs on the charging cable.
R Charging stations may not be available. Symmetrical low beams
i If you drive in countries where vehi-
cles drive on the other side of the road
than the country in which the vehicle is
registered, you must have the headlamps
modified for symmetrical low beams.
Relevant information can be obtained at
any authorized electric drive smart
center. Vehicle care
Care tips
Regular and proper care will help to main-
tain the value of your vehicle. The best way
to protect your vehicle from harmful envi- ronmental influences is to wash it and use
protective treatments regularly.
smart recommends that you care for the
paintwork at least twice a year (e.g. in the
spring and autumn). G
WARNING
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the par-
ticular container. Always open your vehi-
cle’s doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and
keep them out of reach of children.
! Follow the care tips. Wash your vehicle
preferably by hand.
While in operation or even while parked,
your vehicle is subjected to varying exter-
nal influences, which left unchecked can
attack the paint as well as the vehicle
underbody and lead to permanent damage.
Such damage is caused not only by extreme
and varying climatic conditions, but also
by:
R Air pollution
R Road salt
R Tar
R Gravel and stone chipping
To avoid paint damage, you should imme-
diately remove:
R Insects
R Bird droppings
R Tree sap, etc.
R Grease and oil
R Brake fluid
R Coolant
R Fuel
R Tar spots
! Failure to remove such dirt immedi-
ately can cause damage to the paint or the Vehicle care
153>> Operation. Z

Display messages Possible causes/consequences and
0050
0050Solutions 00ED
Drive System Drive System
0096Service Required
Service Required There is a malfunction in the drive system, the electric motor
or the high‑voltage battery.
In addition, the yellow
00EDwarning lamp in the instrument
cluster lights up.
X Contact an authorized electric drive smart center. 00ED
Drive System Drive System
0096Switch
Switch Engine EngineOff
Off There is a malfunction in the drive train. If the drive system
continues to run, the drive train can become damaged.
In addition, the red
00EDwarning lamp in the instrument clus-
ter lights up and a warning signal sounds.
X Switch off the drive system.
X Do not continue driving.
X Contact an authorized electric drive smart center. 0051
Do Not Tow Do Not Tow
(Away)
(Away) Either the drive or the high‑voltage system is faulty.
In addition, the
0075warning lamp in the instrument cluster
lights up.
X It is recommended to have the vehicle transported by a
qualified specialist workshop.
Do not tow the vehicle on its own wheels. 0051
Charging Charging
Not
NotPossi‐
Possi‐
ble
ble There is a malfunction in the on-board charger. The high‑volt-
age battery cannot be charged.
X
Contact an authorized electric drive smart center. 0051
Parking Lock Inac‐ Parking Lock Inac‐
tive tive The gear selector lever is in position
P, but the parking lock
is not detected.
In addition, a warning signal sounds.
X Apply the parking brake.
X Move the gear selector lever to another position, e.g. to R.
X Move the gear selector lever to Pagain. 00DA
Driver´s Door Ajar Driver´s Door Ajar The driver’s door is open.
X
Close the driver’s door. 00DB
Door Ajar Door Ajar The passenger door is open.
X
Close the passenger door. 00D9
Tailgate Open Tailgate Open A tailgate or the rear soft top
9
is open.
X Close the tailgates or the rear soft. 9
cabriolet only. Display messages
163>> Practical hints. Z

Display messages Possible causes/consequences and
0050
0050Solutions 00E5
Charge Cable Con‐ Charge Cable Con‐
nected nected The charging cable is inserted in the vehicle power socket.
The vehicle cannot be moved.
In addition, a warning signal sounds.
X
To drive off, remove the charging cable from the vehicle
power socket and stow the cable in the vehicle. Ready to Charge Ready to Charge The vehicle is prepared for the high‑voltage battery to be
charged. It may take 30 seconds for the charging process to
begin.
Malfunction Malfunction Despite the charging cable being correctly inserted in the
vehicle power socket, the high‑voltage battery does not
charge. There is a malfunction in the on-board charger.
X
Contact an authorized electric drive smart center. No Charge No Charge The voltage on the vehicle power socket is too low.
X
Check whether the charging cable is inserted correctly in
the power sockets of both the vehicle and the power source.
If necessary, unplug the charging cable from both sockets
and reinsert it.
If, afterwards, the message is still displayed:
X Contact an authorized electric drive smart center. Display messages Possible causes/consequences and
0050 0050Solutions 0077
Check Check
Tire
TirePressure
Pressure The tire inflation pressure in at least one tire is signifi-
cantly below the reference value.
X
Carefully bring the vehicle to a halt, avoiding abrupt steer-
ing and braking maneuvers.
X Check and adjust tire inflation pressure as required
(Y page 130).
X If necessary, change the wheel (Y page 195).G
WARNING
Each tire should be checked monthly when cold and inflated to the inflation pressure rec-
ommended by the vehicle manufacturer on the Tire and Loading Information placard. If your
vehicle has tires of a different size than the size indicated on the Tire and Loading Infor-
mation placard, you should determine the proper tire inflation pressure for those tires.
As an added safety feature, your vehicle has been equipped with a tire pressure monitoring
system (TPMS) that illuminates a low tire pressure telltale when one or more of your tires
is significantly underinflated. 164
Display messages>> Practical hints.

Disconnecting, removing, charging,
reinstalling and reconnecting 12‑volt
battery
Disconnecting the 12-volt battery i
If the 12-volt battery is disconnected
or discharged
R turning the key in the starter switch
will have no effect
R the transmission will remain in park
position P
For more information see “Jump start-
ing” (Y page 200).
X Engage the parking brake.
X Move the gear selector lever to park
position P.
X Turn off all electrical accessories.
X Switch off the drive system.
X Open the passenger door.
X Move the passenger seat to the rear as far
as possible.
X Unscrew the carpet holder in the
passenger footwell (Y page 160).
X Lift the carpet. X
Unscrew fastening screw 0044counter-
clockwise.
X Pull footrest 0043sideways out of the vehi-
cle.
X Read and observe safety instructions and
precautions (Y page 197). !
Always disconnect the battery in the
order described below. Otherwise the
vehicle’s electronics can be damaged.
X Disconnect the battery negative lead
from negative terminal 0087.
Make sure the negative lead does not
come into contact with the positive lead.
X Remove cover 0085from the positive ter-
minal.
X Disconnect the battery positive lead.
Removing the 12-volt battery X
Unscrew battery mount 0083.
X Remove the battery support and bracket.
X Pull out the ventilation hose from the
battery.
Depending on battery arrangement in
your vehicle model, the ventilation hose
is located either on the left or right side
of the battery.
X Remove the battery.
Charging the 12-volt battery G
WARNING
Avoid creating sparks when charging the
battery as escaping gases are flammable.
Keep open flames away from the battery and
do not smoke.
Do not touch the battery terminal with metal
objects and do not remove the battery
charger’s terminal clamps until the battery
charger has been switched off and no fur- Batteries
199>> Practical hints.
Z

ther gas is being discharged by the bat-
teries.
Only charge the battery in a well ventilated
area.
There is a risk of acid burns during the
charging procedure due to the gases which
escape from the battery. Do not lean over
the battery when it is being charged. G
WARNING
Never charge a battery while still installed
in the vehicle. Gases may escape during
charging and cause explosions that may
result in paint damage, corrosion or per-
sonal injury.
X Charge battery in accordance with the
instructions of the battery charger man-
ufacturer.
! Only use chargers of a correct and suit-
able voltage.
! Never attempt to recharge a frozen bat-
tery. Have the battery checked at a smart
center. The battery housing could be
damaged.
Reinstalling the 12-volt battery X
Reinstall the charged battery. Follow the
previously described steps in reverse
order.
! The battery, its filler caps and the ven-
tilation hose must always be securely
installed when the vehicle is in opera-
tion.
Reconnecting the 12-volt battery !
Always connect the battery in the order
described below. Otherwise the vehi-
cle’s electronics can be damaged.
X Turn off all electrical accessories.
X Remove the key from the starter switch.
! Never invert the terminal connections! X
Connect the battery positive lead and
fasten cover 0085(Ypage 199).
X Connect battery negative lead 0087
(Y page 199).
i After battery power (e.g. due to recon-
nection) was interrupted, you will have
to set the clock (Y page 94).
i Have the battery’s charge status and
acid level checked at the start of the cold
season at a an authorized electric drive
smart center. Jump starting
Notes
G
WARNING
Failure to follow these directions will
cause damage to the electronic components,
and can lead to a battery explosion and
severe injury or death.
Never lean over batteries while connecting
or jump starting, you might get injured.
Battery fluid contains sulfuric acid. Do not
allow this fluid to come in contact with
eyes, skin or clothing. In case it does,
immediately flush affected area with
water, and seek medical help if necessary.
A battery will also produce hydrogen gas,
which is flammable and very explosive.
Keep flames or sparks away from battery,
avoid improper connection of jumper
cables, smoking, etc.
Attempting to jump start a frozen battery
can result in it exploding, causing per-
sonal injury.
Read all instructions before proceeding.
! Do not tow‑start vehicle. It is not pos-
sible to tow-start the vehicle. Attempt-
ing to do so may seriously damage the
drivetrain which would not be covered by
the smart Limited Warranty.
If the 12-volt battery is discharged, the
drive system cannot be started, regardless 200
Jump starting>> Practical hints.