service SUBARU OUTBACK 2021 Getting Started Guide

WELCOME
Congratulations on choosing a Subaru Outback and welcome to the Subaru family!
Subaru is more than a car company™. We are committed to making the world a better
place, and the Subaru Love Promise is our vision to show love and respect to all people at
every interaction with Subaru. We believe in building lifelong relationships with our
customers, earning your trust and exceeding your expectations by providing customer
service with integrity and compassion.
This Getting Started Guide will introduce you to your new Subaru Outback by providing
information on the basic operation and key features of your Subaru as well as the
STARLINK
®and EyeSight®systems in your vehicle.
IMPORTANT SAFETY INFORMATION
The Getting Started Guide is not intended as a substitute for the Owner’s Manuals. We
strongly encourage you to review the vehicle, STARLINK®, and EyeSight®Owner’s
Manuals to ensure complete understanding.
As part of routine maintenance and continuous improvement, Subaru releases updates to
the firmware and software in your vehicle. Following the installation of these updates, the
screens and menus in your vehicle may differ from what appears in this guide.
For the most current information on firmware and software updates, please refer to
the “Owner’s Resources” in the following section or contact your Subaru Retailer.
PURPOSE OF THIS GUIDE
4

IN CASE OF EMERGENCY
SUBARU STARLINK®Safety and Security(subscription required)
SOS Emergency:Press the red
“SOS” button on the overhead
console in the event of an
emergency to speak with a
SUBARU STARLINK
®Customer
Care Advisor.
Enhanced Roadside Assistance:
Press the blue “i” button on the
overhead console or select the
“Roadside Assistance” option in
the “MySubaru” menu on the
multimedia system.
For more information, please
refer to “Safety and Security
Overview” on page 92 or the
SUBARU STARLINK
®Safety and Security Owner’s Manual.
Subaru Roadside Assistance
Subaru Roadside Assistance:
1-800-261-2155
Subaru Roadside Assistance is free and standard on your Subaru; there are no forms to
complete. This service is available anytime during the 3-year/36,000-mile Subaru Limited
Warranty, whichever comes first. See your retailer for details and refer to the Roadside
Assistance guide in the owner’s information kit for the details on this coverage. A Subaru
Roadside Assistance decal has been affixed to the driver’s door window.
Roadside assistance helps with:
• Towing to the nearest authorized Subaru retailer if you cannot safely drive your Subaru
• Jump-start if your battery is dead
• Gasoline delivery if you run out of gas
• Flat tire change to install your spare
• Emergency lockout service
• National Subaru retailer locator service, with phone numbers and location of the nearest
retailer anywhere in the U.S. or Canada
NOTE: Specifically excluded from Subaru Roadside Assistance coverage are service
requests or claims resulting from: accidents, vandalism, acts of God, violation of any laws,
or vehicle modifications not recommended by the manufacturer.
SOS and Roadside Assistance Buttons
PURPOSE OF THIS GUIDE
6

TOWING YOUR ALL-WHEEL DRIVE SUBARU
Since Subaru Symmetrical All-Wheel Drive distributes power to all four wheels, improper
towing may damage your AWD system. The best way to tow your Outback is with a flatbed
truck by your Subaru retailer or a commercial towing service.
PURPOSE OF THIS GUIDE
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Satellite Radio
A SiriusXM®Satellite Radio is a tuner
designed exclusively to receive broadcasts
provided under a separate subscription. After
a free trial period, a subscription is necessary
to continue service.
For more information or to subscribe, visit
www.siriusxm.com.
Setting Presets
You can preset 18 stations. Presets can be set
for SiriusXM®, FM, or AM stations, allowing
you to switch among the three with the press
of a single button. To preset a radio station:
1. Tune to the desired channel.
2. Press and hold one of the desired preset
station buttons.
MULTIMEDIA
81

TEXT MESSAGES
Received messages can be forwarded from
the connected Bluetooth®phone, enabling
checking and replying using the system. To
use this function, it is necessary to set the
phonebook download function to ON.
When a Short Message Service (SMS)/
Multimedia Messaging Service (MMS) is
received, the incoming message screen pops
up with sound and is ready to be retrieved
using the Touchscreen. Select “Play” to listen
to the message. You can also select the “Reply” button to reply to the sender using a
generated message.
If there is more than one unread message, this
screen will appear to allow you to either view
your inbox or ignore the message.
Depending on the Bluetooth
®phone type, the
screen display may differ, messages may not
be transferred to the message inbox, or it may
not be possible to use certain functions.
PHONE
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SUBARU STARLINK®IN-VEHICLE APPS
SUBARU STARLINK®Multimedia offers advanced connectivity
through Apple CarPlay®or Android™ Auto apps. Wireless pairing
and hands-free smartphone operation allow for safe and easy
connection to your favorite apps and content. You can access
news, navigation, music, podcasts, and more through the available
SUBARU STARLINK
®app.
For a complete list of all the apps available, visit
www.subaru.com/owners/starlink/multimedia.html.
Android™ Auto
Android Auto™ can be used to view maps, play
music, and place calls by connecting your Android
device to the system. Supported applications can also
be run.
For more information, please refer to page 136.
For details on the services or the operations, visit the
Android Auto sites www.android.com/auto/ or
www.support.google.com/androidauto/
To use the Android Auto™ application, connect your Android device to the USB port.
Apple CarPlay®
Apple CarPlay®can be used to view maps, play music, and place
calls by connecting your iPhone to the system. Supported
applications can also be run.
For more information, please refer to page 137.
For details on the services or the operations, check the Apple
CarPlay
®site: www.apple.com/ios/carplay/
To use the Apple CarPlay
®application, connect your iPhone to the
USB port.
APPS
87

SiriusXM®Travel Link
SiriusXM®U.S. satellite and data services are
available in the 48 states of the contiguous
USA and DC.
Data service information, comprising sports,
weather, stock and fuel, can be received via
the SiriusXM
®Radio.
To receive the data service information in the
vehicle, a subscription to the SiriusXM
®
Satellite Radio Service is necessary following a
free trial.
SUBARU STARLINK®MOBILE APP
There are several key applications that can be loaded to your phone and used while in your
Subaru to help you while you drive. You must also download and log in to the SUBARU
STARLINK
®app on your phone to use these apps.
To download the SUBARU STARLINK
®app, go to the Apple App Store or the Google Play
Store and search for SUBARU STARLINK®in the menu.
Below are a few apps that you may find helpful.
APPS
88

MYSUBARU
Whether you’re on the road or planning adventures, the MySubaru app makes loving every
part of owning your Subaru easy. Although the mobile app is great when you are on the go,
you can also visit www.MySubaru.com from your computer to access the same functions
and to aid in planning your trip before you leave.
You can download the MySubaru app from the Google Play Store or
the Apple App Store on your phone by searching MySubaru.
By creating an account, you can:
• Schedule service with a Preferred Subaru Retailer
• Get vehicle service reminders, recall alerts, and exclusive
coupons
• Track and record your service history
• Access resources like your owner’s manuals, how to videos and
more
• Have access to SUBARU STARLINK
®Safety and Security features (must have an active
SUBARU STARLINK®subscription)
• Get help from 24-hour roadside assistance (24-hour roadside is included in standard
3-year warranty, and after 3 years with a Concierge package)
Service Appointment Scheduler
The SUBARU STARLINK®Service
Appointment Scheduler can help you set an
appointment from the MySubaru website,
Mobile App or the vehicle’s Touchscreen.
Getting your Subaru vehicle to the Subaru
professionals for service is easy, no matter
where you are. If you are away from your
preferred Subaru Retailer for service, you can
always use Service Appointment Scheduler to
locate any of our certified Subaru Retailers
near your location.
SUBARU STARLINK
®Service Appointment
Scheduler on your Touchscreen is a
convenient way to set a service appointment.
Simply select the MySubaru icon on the Home
screen and choose “Make an Appointment” to get started.
APPS
90

SAFETY AND SECURITY OVERVIEW
STARLINK®Safety and Security services* are designed to help in your time of need. These
include Advanced Automatic Collision Notification, SOS Emergency Assistance, Enhanced
Roadside Assistance, Stolen Vehicle Recovery, the added convenience of Remote Engine
Start with Climate Control, and so much more.
With the SUBARU STARLINK
®system integrated into your vehicle, advanced safety and
security technology is just a button press away. The SUBARU STARLINK®experience
includes in-vehicle call center support, maintenance and diagnostic alerts as well as
remote services that keep you connected to your Subaru vehicle.
Located in the overhead console of most Subaru vehicles are the red SOS
and blue
i-button
. Both buttons link you to the SUBARU STARLINK®call centers that are
there to support you 24 hours a day, 7 days a week.
The SOS button
is for SOS Emergency Assistance.
The i-button
is for Enhanced Roadside Assistance or Concierge (if subscribed).
• Press the SOS button
for SOS Emergency Assistance.*
• Press the i-button
for Enhanced Roadside Assistance* or Concierge*
(if subscribed).*
STARLINK SAFETY AND SECURITY
92

• To cancel a SOS Emergency Assistance, Enhanced Roadside Assistance or a Concierge
call, press and hold the same button for approximately two seconds or select the “End
Call” button if displayed on the Touchscreen.
Head towww.Subaru.com/STARLINKto see all the SUBARU
STARLINK
®subscription services and packages.
* Access to STARLINK®Safety and Security services requires an active
STARLINK®subscription. Remote Engine Start available on keyless access
with push-button start vehicles. Remote Engine Start with Climate Control
available on vehicles with keyless access with push-button start and
automatic climate control. Not available on vehicles with manual
transmission.
ENROLLMENT
To enroll in SUBARU STARLINK®and access remote services, a MySubaru account is
required. MySubaru is the Subaru owner website that allows you to access vehicle remote
services, user preferences, diagnostic alerts and other useful features enabled by your
STARLINK
®Safety Plus, STARLINK®Security Plus and STARLINK®Concierge
subscription.
Your retailer may have created an account for you during the delivery process. However,
you can also create a MySubaru account onwww.mysubaru.com.
Enrollment in SUBARU STARLINK
®can be done online at MySubaru.com, through the
MySubaru Mobile App, at your Subaru retailer or by calling a STARLINK®Customer Care
Representative at:1-855-753-2495
NOTE: Please have your Vehicle Identification Number (VIN) available, as you will need it
to complete this step. After the enrollment process, you will learn more about the features
in detail at MySubaru.com.
STARLINK SAFETY AND SECURITY
93