dashboard TESLA MODEL S 2014 Quick Guide (Europe)

About Roadside AssistanceContacting Roadside Assistance
Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year for the duration of your warranty period.
To contact Roadside Assistance, call the number for your region, listed on this page.
Advise the representative of the vehicle identification number (VIN), license plate number,
mileage, your location, and the nature of the problem. The VIN is on the upper dashboard on the
driver’s side of your vehicle and is visible through the windshield.
For a complete description of the terms and conditions of the Tesla Roadside Assistance
Program, refer to the policy that was provided to you by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport
Model S (see Instructions for Transporters on page 4).
Regional Roadside Assistance Numbers
A toll free number is available in most European regions. If a toll free number is not listed below,
go to www.teslamotors.com to check if a toll free number has become available in your area.Andorra (Toll)31 (0)13 799 9501Andorra (Toll Free)0800 914 590Austria (Toll)31 (0)13 799 9502Austria (Toll Free)0800 88 0992Belgium (Toll)31 (0)13 799 9503Belgium (Toll Free)0800 29 027Bulgaria (Toll)31 (0)13 799 9504Croatia (Toll)31 (0)13 799 9505Cyprus (Toll)31 (0)13 799 9506Czech Republic (Toll)31 (0)13 799 9507Denmark (Toll)31 (0)13 799 9508Denmark (Toll Free)80 71 10 24Estonia (Toll)31 (0)13 799 9509Finland (Toll)31 (0)13 799 9510France (Toll)31 (0)13 799 9511France (Toll Free)0800 94 1029Germany (Toll)31 (0)13 799 9512Germany (Toll Free)0800 5893542Gibraltar31 (0)13 799 9513Greece (Toll)31 (0)13 799 9514
Roadside Assistance
2Model S Quick Guide

TO THE MAXIMUM EXTENT PERMISSIBLE UNDER YOUR LOCAL LAW, TESLA SHALL NOT BELIABLE FOR ANY DIRECT DAMAGES IN AN AMOUNT THAT EXCEEDS THE FAIR MARKET
VALUE OF THE VEHICLE AT THE TIME OF THE CLAIM.
THE ABOVE LIMITATIONS AND EXCLUSIONS SHALL APPLY WHETHER YOUR CLAIM IS IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND GROSS NEGLIGENCE), BREACH OF
WARRANTY OR CONDITION, MISREPRESENTATION (WHETHER NEGLIGENT OR OTHERWISE) OR OTHERWISE AT LAW OR IN EQUITY, EVEN IF TESLA IS ADVISED OF THE POSSIBILITY OFSUCH DAMAGES OR SUCH DAMAGES ARE REASONABLY FORESEEABLE. SOME COUNTRIESDO NOT ALLOW THE EXCLUSION OR LIMITATION OF INDIRECT, DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU.
Nothing in this agreement shall exclude, or in any way limit, Tesla’s liability for death or personal injury, solely and directly caused by Tesla’s negligence or that of its employees, agents, or sub-
contractors (as applicable), fraud or fraudulent misrepresentation, willful misconduct, or any other
liability to the extent the same is proven in a court of competent jurisdiction in a final nonappealable judgment, and may not be excluded or limited as a matter of local law.
Obtaining Warranty Service
To obtain warranty service, you must notify Tesla within the applicable warranty period, and
deliver the vehicle, at your expense (subject to your local law), during regular business hours to a
Tesla Service Center, or such other repair facility designated by Tesla in the applicable region or
country. The location of the nearest Tesla Service Center may be obtained by visiting
www.teslamotors.com. The location of Tesla Service Centers is subject to change at any time and without prior notice. Subject to your local law, the cost of transporting your vehicle is not
included in this New Vehicle Limited Warranty and you are solely responsible for the cost of
transporting your vehicle to a Tesla Service Center, or such other repair facility designated by
Tesla. The Tesla Ranger mobile service is not included under this New Vehicle Limited Warranty.
Please be prepared to provide the VIN, which is located on the upper dashboard on the driver’s
side of the vehicle and visible through the windshield and is also available on the vehicle
registration and title documentation, vehicle delivery date, current mileage and a description of
the defect when you contact Tesla.
In the event of a change of your address, please contact Tesla at the address or phone numberspecified in the section of this New Vehicle Limited Warranty titled General Warranty Provisions on page 34.
Payment of Tax for Repairs Some jurisdictions and/or local governments may require that tax be collected on warrantyrepairs. Where your local law requires, you are responsible for payment of these taxes. Tesla willbe entitled to deduct and/or withhold from the compensation, and any other paymentscontemplated by this New Vehicle Limited Warranty, such amounts as Tesla, in its sole discretion,
determines are required to be deducted and/or withheld, with respect to the making of such
payment under any local, national, international or foreign tax law. To the extent that amounts are so deducted and/or withheld, such amounts will be treated, for all purposes under this New
Vehicle Limited Warranty, as having been paid to customer.
Reasonable Time for Repairs You must allow Tesla a reasonable time for completion of repairs and/or service. Subject to yourlocal law, upon notification by Tesla of the completion of the vehicle repairs and/or service, you
are responsible for immediately picking up the vehicle, at your own expense.
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