charging TESLA MODEL Y 2020 Owner´s Manual

Cleaning the Exterior
To prevent damage to the paint, immediately remove
corrosive substances (bird droppings, tree resin, dead insects, tar spots, road salt, industrial fallout, etc.). Do not wait until
Model Y is due for a complete wash. If
necessary, use denatured alcohol to remove tar spots and stubborn grease stains, then immediately wash the area with water and a mild, non-detergent soap to remove the alcohol.
Keep the exterior cameras free of dirt, condensation, or obstructions. Occasionally remove any buildup of dirt by
wiping the components with a soft cloth dampened with warm water. These substances can cause autopilot and safety features to stop working (see
Cleaning Cameras
and Sensors on page 82).
Follow these steps when washing the exterior of Model
Y:
1.
Rinse Thoroughly
Before washing, flush grime and grit from the vehicle
using a hose. Flush away accumulations of mud in areas where debris easily collects (such as wheel wells and panel seams). If salt has been used on the highways (such as during winter months), thoroughly
rinse all traces of road salt from the underside of the
vehicle, wheel wells, and brakes.
2.
Hand Wash
Hand wash Model Y using a clean soft cloth and cold
or lukewarm water containing a mild, high-quality car
shampoo.
CAUTION: Some cleaners and car shampoos
contain chemicals that can cause damage or
discoloration, especially to plastic trim pieces,
lamps, or camera lenses. For example, some car
cleaning formulas contain hydroxide or other
highly alkaline or caustic ingredients that can
damage exterior components. Damage or
discoloration resulting from cleaning products
is not covered by the warranty.
3.
Rinse with Clean Water
After washing, rinse with clean water to prevent soap from drying on the surfaces.
4.
Dry Thoroughly and Clean Exterior Glass
After washing and rinsing, dry thoroughly with a chamois. If necessary, dry the brakes by going on a
short drive and applying the brakes multiple times.
Clean windows and mirrors using an automotive glass cleaner. Do not scrape, or use any abrasive cleaning
fluid on glass or mirrored surfaces.
Cautions for Exterior CleaningCAUTION: Do not wash in direct sunlight.CAUTION: Do not use windshield treatment fluids.

Doing so can interfere with wiper friction and
cause a chattering sound.
CAUTION: Do not use hot water, detergents, or
highly alkaline or caustic cleaning products,
especially those containing hydroxide.
CAUTION: If using a pressure washer, maintain a
distance of at least 12" (30 cm) between the
nozzle and the surface of Model Y. Avoid aiming
the water jet directly on the camera(s) or parking
sensors (if equipped). Also do not clean a sensor
or camera lens with a sharp or abrasive object that
can scratch or damage its surface. Keep the nozzle
moving and do not concentrate the water jet on
any one area.
CAUTION: Do not aim water hoses directly at
windows, door, or hood seals or at electronic
modules or exposed cabling.
CAUTION: To avoid corrosive damage that may
not be covered by the warranty, rinse away any
road salt from the underside of the vehicle, wheel
wells, and brakes. After cleaning the vehicle, dry
the brakes by going on a short drive and applying
the brakes multiple times.
CAUTION: Avoid using tight-napped or rough
cloths, such as washing mitts. A high-quality
microfiber cleaning cloth is recommended.
CAUTION: If washing in an automatic car wash, use
touchless car washes only. These car washes have
no parts (brushes, etc.) that touch the surfaces of
Model Y. Some touchless car washes use caustic
solutions that, over time, can cause discoloration
of decorative exterior trim. Avoid exposure to
soaps and chemicals above pH 13. If unsure, check
the product label or ask the staff at the car wash.
Damage caused by improper washing is not
covered by the warranty.
CAUTION: Ensure the wipers are off before
washing Model Y to avoid the risk of damaging the
wipers.
CAUTION: Do not use chemical based wheel
cleaners or pre-wash products. These can damage
the finish on the wheels.
WARNING: Never spray liquid at a high velocity
(for example, if using a pressure washer) towards
the charge port while Model Y is charging. Failure
to follow these instructions can result in serious
injury or damage to the vehicle, charging
equipment, or property.
Cleaning
170MODEL Y OWNER

Regularly inspect the exterior paint for damage. Treat minor chips and scratches using a paint touch-up pen (available for purchase from Tesla). Use the touch-up
pen after washing but before polishing or waxing.
Repair rock chips, fractures or scratches. Refer to
https://www.tesla.com/support/body-shop-support for
more information on repair locations and available
services.
CAUTION: Do not use cutting pastes, color
restoration compounds, or polishes containing
harsh abrasives. These can scour the surface and
permanently damage the paint.
CAUTION: Do not use chrome polish or other
abrasive cleaners.
Using a Car Cover
To preserve the cosmetic appearance of the body when
Model Y is not being used, use a genuine Tesla car
cover. Car covers can be purchased from Tesla. See
Parts and Accessories on page 177.
CAUTION: Use only a Tesla-approved car cover
when Model Y is plugged in. Using a non-Tesla car
cover can prevent the Battery from being
adequately cooled during charging.
Floor Mats
To extend the life of your carpet and make them easier
to clean, use genuine Tesla
floor mats (see Parts and
Accessories on page 177). Maintain floor mats by
regularly cleaning them and checking that they are
properly attached. Replace
floor mats if they become
excessively worn.
WARNING: To avoid potential interference with a
foot pedal, ensure that the driver’s floor mat is
securely fastened, and never place an additional
floor mat on top of it. Floor mats should always
rest on top of the vehicle carpeting surface and
not on another floor mat or other covering.
Cleaning
172MODEL Y OWNER

2. Self-test of internal ground fault monitoring circuit failed3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for
the Wall Connector, wait 10 seconds, and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, check for loose connections.
a.
Make sure there is no power to the Wall
Connector.
b.
Remove the face plate and inspect the wiring
terminals for any loose connections.
c.
Contact an electrician if necessary to make sure all
wires are properly connected and torqued according to the instructions in the Wall Connector Installation Manual.
4.
Once all connections have been checked and made
secure, restore power to the Wall Connector and try charging again by reconnecting to the vehicle.
5.
If the issue persists, the Wall Connector needs service. Schedule a service appointment through
your Mobile App.
(CC_a005)
Unable to charge - Wall Connector
GFCI tripped
Disconnect and retry or use
different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path.
Possible Line to ground or Neutral to ground fault.
What to do:
Try again by disconnecting the Wall Connector from the
vehicle and reconnecting. If the problem persists, turn
OFF the circuit breaker servicing the Wall Connector,
wait 10 seconds, turn the circuit breaker ON again, then
try reconnecting the Wall Connector to the vehicle. If the
problem persists, contact Tesla.
(CC_a006)
Unable to charge

A communication error occurred between the Wall
Connector and the vehicle.
What to do:
Try again by disconnecting the Wall Connector from the
vehicle and reconnecting. If possible, plug the vehicle
into another Wall Connector or a Mobile Connector to
determine if the vehicle is able to communicate with
other charging equipment. If the problem persists,
contact Tesla.
(CC_a018)
Unable to charge

You can also try charging your vehicle using a Tesla
Supercharger or Destination Charging location, all of
which can be located through the map on your vehicle

This alert is often accompanied by other alerts that can
help you identify and troubleshoot the issue. Start by
investigating any other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to
confirm power to the device,
and also refer to the product owner’s manual for
troubleshooting information based on blink codes. If using other (non-Tesla) external charging equipment, check for a display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector to make sure it has not tripped.
Further troubleshooting tips based on equipment type:

(PCS_a054)
Unable to charge
Check for an extension cord or bad
utility wiring
Charging has been interrupted because the onboard
charger in your vehicle has detected an unusually large voltage drop.
Likely causes of this issue include:

(UMC_a004)
Unable to charge with Mobile Connector
Voltage too high / Try a different
wall outlet
The vehicle cannot charge, or charging is interrupted,
because
either the Mobile Connector:

(UMC_a017)
Charging speed reduced
High temperature detected by Mobile Connector
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so charging has been slowed to protect the
outlet.
This is not typically an issue with your vehicle or your
Mobile Connector, but rather an issue with the outlet. A
warm outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an outlet that is beginning to wear out.
To regain normal charge speed, make sure your adapter
is fully plugged into the outlet. If charging speed does not return to normal, contact an electrician to inspect the outlet and building wiring connections to the outlet and complete any repairs needed.
If the outlet is worn, it should be replaced with a high-
quality outlet. Consider upgrading to a Tesla Wall
Connector for greater convenience and highest charging speed.
(VCFRONT_a182)
12V battery must be replaced soon
Software updates will not complete
until serviced
The 12V battery has aged or degraded and needs to be
replaced. Until the battery is replaced, vehicle software updates will not complete.
It is recommended to replace the battery at your earliest convenience. In the meantime, continue normal use of the vehicle.
The vehicle is still OK to drive with this alert present, for
a period of time. However, if you continually delay the 12V battery replacement, the vehicle may eventually not have enough power to start or restart.
If the 12V battery is too low to turn on the vehicle or open the doors, follow the instructions in
Jump Starting
the 12V Battery on page 195.
For more information on the battery system, see Battery
Information on page 156.
(VCFRONT_a192)
Electrical system power reduced
Vehicle may shut down
unexpectedly
The electrical system cannot maintain the voltage
required to support all vehicle features.
If you drive the vehicle while this alert is present, certain
features may be disabled or function at a reduced level due to the low voltage. It is also possible the vehicle will
shut down unexpectedly.
Try turning off non-critical features, like seat heaters or
cabin fans, to help the vehicle maintain electrical power
for as long as possible.
Eliminating or reducing usage of non-critical features
may allow the vehicle to reach its destination without
shutting down, although this is not guaranteed.
Schedule service before your next planned drive. The vehicle may shut down unexpectedly or may not restart without service.
(VCSEC_a221)
Air pressure below
recommendation for tires
Check pressure and refill air as
needed
This alert does NOT indicate that there is a flat tire.
The tire pressure monitoring system (TPMS) has detected that the air pressure in one or more of your
tires is at least 20% lower than the recommended cold tire pressure. This recommended pressure should be displayed on the Tire and Loading information label.
See Maintaining Tire Pressures on page 164 for detailed
information on how to keep the tires properly
inflated.
This alert may appear in cold weather because the tire pressure decreases when cold.

CE certifications: 202
CHAdeMO: 155
chains: 168
change of ownership: 124
charge port: 157
charge port light: 159
charge port manual release: 158
charge port release cable: 158
charging: 154, 155, 157, 159
charge settings: 159
charging status: 159
components and equipment: 154
instructions: 157
public charging stations: 155
scheduling: 159
charging locations, finding: 132
child protection: 15
disabling rear window switches: 15
child seats: 32
installing and using: 32
child-protection locks: 14
cleaning: 170
climate controls: 125
coat hangers: 23
cold weather best practices: 79
collision avoidance assist: 114
connecting to Wi-Fi: 148
console: 21, 23
12V power socket: 23
opening: 21
rear: 21
USB ports: 21
consumption chart: 67
contact information: 193, 202
roadside assistance: 193
Tesla: 202
copyrights: 198
cruise control: 84
D
dashboard overview: 2
Dashcam: 70
data recording: 199
data sharing: 199
declarations of conformity: 202
delivery mileage: 200
devices: 136, 137
Bluetooth, playing audio files: 137
playing audio files from: 136
dimensions: 181
Dog Mode: 128
dome (map) lights: 53
door handles: 13
door labels: 179
doors: 13, 14
Child Lock: 14
exterior door handles: 13
interior locking and unlocking: 14
keyless entry: 13
locking: 13
opening from exterior: 13
opening from interior: 13
Unlock on Park: 14
unlocking: 13
doorsfunction: 14
Walk-Away Door Lock: 14
drive away locking: 14
Drive gear: 51
driver: 44
profiles: 44
driving: 25, 49, 67
seating position: 25
starting: 49
tips to maximize range: 67
E
Easter Eggs: 198
easy entry, driver profile: 44
EDR (event data recorder): 199
electric parking brake: 62
emergency braking: 114
emergency flashers: 55
Emergency Lane Departure Avoidance: 111
emission label: 178
energy: 56, 61
gained from regenerative braking: 61
range information: 56
Energy app: 67
energy use predictions (navigating): 132
Erase & Reset: 124
event data recording: 199
exterior: 3, 53, 170, 171, 172, 181
car cover: 172
cleaning: 170
dimensions: 181
lights: 53
overview: 3
polishing, touch up, & repair: 171
Index