torque TESLA MODEL Y 2023 User Guide

Wall Connector hardware issue. Possible issues include:1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5.
If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_a021
Unable to charge - No primary Wall Connector
Check that primary unit is powered and available
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1.
Only one of the Wall Connectors is set as primary.
2.
All other Wall Connectors linked to the primary unit are set to paired position (position F).
For more information, see the installation guide for your Wall Connector.
CC_a022
Unable to charge - More than 1 primary unit
Ensure only 1 Wall Connector is set as primary
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1.
Only one of the Wall Connectors is set as primary.
2.
All other Wall Connectors linked to the primary unit are set to paired position (position F).
For more information, see the installation guide for your Wall Connector.
Troubleshooting Alerts
241Troubleshooting

2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.3.
If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.
5.
If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_a026
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once your electrician has completed all work and restored power to the Wall Connector, try charging again by reconnecting the Wall Connector to the vehicle.
5.
If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_a027
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
Troubleshooting Alerts
243Troubleshooting

An internal issue was detected by the Wall Connector.1.
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2.
If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit
breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3.
If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4.
Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5.
If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_a028
Unable to charge - Incorrect switch setting
Wall Connector rotary switch must be adjusted
What this alert means:
Incorrect rotary switch setting.
What to do:
Have your electrician adjust the Wall Connector

CC_a030
Unable to charge - Primary / paired unit mismatch
Wall Connector current ratings must match
What this alert means:
Load sharing (circuit breaker sharing) network: The paired Wall Connectors have different maximum current
capabilities.
What to do:
Only Wall Connectors with the same maximum current capabilities can be paired in a load sharing (circuit breaker
sharing) network. Have your electrician inspect the type labels on the Wall Connectors and make sure the current
capabilities match. It is further recommended that your electrician only pair Wall Connectors with the same part
number, as an easy way to make sure paired units are compatible.
For more information, see the installation guide for your Wall Connector.
CC_a041
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
What this alert means:
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that
all wires are properly connected and torqued according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CC_a043
Wall Connector configuration must be completed
Refer to Installation Guide to enable charging
What this alert means:
Wall Connector configuration is incomplete.
What to do:
The Wall Connector needs to be commissioned to appropriately configure the circuit breaker size and protective
earth connection type.
For more information, refer to Commissioning Procedure in the Wall Connector Installation Manual. If the issue persists, contact an electrician to inspect the building wiring connection to the Wall Connector. They should make
sure the power output and grounding connections are properly
configured according to the installation guide for the
Wall Connector.
For more information, see the installation guide for your Wall Connector.
Troubleshooting Alerts
245Troubleshooting

If the alert remains present, limited AC charging should still be available.
For more information on charging, see Charging Instructions on page 169.
CP_a101
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
What this alert means:
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that
all wires are properly connected and torqued according to the installation guide for the Wall Connector.
Wall Connector installation guides can be found here.
CP_a102
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
What this alert means:
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that
all wires are properly connected and torqued according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CP_a143
Charging adapter has electric arc flash hazard
Use different charging equipment
What this alert means:
Charging is unavailable because your vehicle has detected an electric arc flash hazard in the third-party charging
adapter used to connect a Combined Charging System (CCS) charge handle to your vehicle

T
telematics: 283
temperature: 53, 61, 127, 167, 218
Battery (high voltage), limits: 167
cabin, controls for: 127
heated steering wheel: 53
outside: 61
tires: 218
tesla profiles: 50
Teslacam: 140, 142
third row seats, accessing: 30
third row seats, folding and raising: 30
tie-down straps: 225
tilt/intrusion detection: 138
Tire and Loading Information label: 208
tire noise: 189
Tire Pressure Monitoring System: 188
overview of: 188
tire pressures, checking: 184
tire pressures, displaying: 184
tires: 184, 185, 188, 189, 215, 216, 218
all-season: 189
balancing: 185
chains: 189
inspecting and maintaining: 184
pressures, displaying: 184
pressures, how to check: 184
quality grading: 218
replacing: 185
replacing a tire sensor: 188
rotation: 185
specification: 215
summer: 189
temperature grades: 218
tire markings: 216
traction grade: 218
treadwear grade: 218
wheel configuration: 184
winter: 189
toll system transponders, attaching: 198
torque specifications: 213
touch up body: 193
touchscreen: 5, 7, 8, 52, 149, 193
adding shortcuts: 8
cleaning: 193
customizing My Apps: 8
display settings: 5
frozen: 7
main: 5
overview: 5
rear: 5
reboot: 7
restarting: 52
software updates: 149
unresponsive: 7
towing: 226, 227
towing a trailer: 79
towing instructions: 223
Toybox: 162
TPMS: 188
overview of: 188
Tracking Disabled: 153
traction control: 69
trademarks: 281
Traffic Light and Stop Sign Control: 104
Traffic-Aware Cruise Control: 91
trailer, towing: 79
transmission specifications: 213
transponders, attaching: 198
Transport Canada, contacting: 286
Transport Mode: 223
transporting: 223
trip chart: 176
trip meter: 76
Trip Planner: 157
trunk, front: 20
trunk, rear: 18
turn signals: 60
U
ultrasonic sensors: 88
uniform tire quality grading: 218
Unlock On Park: 16
unlocking: 14
USB devices: 24
connecting: 24
USB flash drive: 138, 140, 142
USB ports: 24
V
Valet mode: 51
vehicle certification label: 208
vehicle dimensions: 210
vehicle ground clearance: 210
Vehicle Hold: 72
Vehicle Identification Number (VIN): 207
vehicle loading: 208
ventilation: 130
video call: 135
Index

video clips: 140
View Live Camera: 142
VIN (Vehicle Identification Number): 207
voice commands: 136
volume control: 5
volume control (media): 159
W
Walk-Away Door Lock: 15
Wall Connector: 165
warning flashers: 60
washer fluid, topping up: 195
washer jets, cleaning: 196
washers, using: 64
web conferencing: 135
wheel chocks: 225
wheels: 185, 186, 187, 215
aero covers, removing and installing: 186
alignment: 185
lug nut covers, removing and installing: 187
replacing: 185
specifications: 215
torque: 215
Wi-Fi, connecting to: 148
windows, calibrating: 17
windshield washer fluid, topping up: 195
winter tires: 189
wiper blades, replacing: 195
wipers, using: 64
wireless phone charger: 24
Work location: 155
Z
Zoom: 135
Index