phone TOYOTA C-HR 2020 Accessories, Audio & Navigation (in English)
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Page 115 of 170

1176-1. Phone operation (Hands-free system for cellular phones)
6
Phone
■Steering switch
By pressing the phone switch, a 
call can be received or ended 
without taking your hands off the 
steering wheel.
Volume control switch
• Press the “+” side to increase the volume.
• Press the “-” side to decrease the  volume.
Off hook switch
• If the switch is pressed when an Apple CarPlay/Android Auto con-
nection is established, the Apple 
CarPlay/Android Auto phone 
application will be  displayed on 
the system screen.
On hook switch
■Microphone
The microphone is used when 
talking on the phone.
●The other party’s voice will be 
heard from the front speakers. 
The audio/vis ual system will be 
muted during phone calls or when 
hands-free voice commands are 
used.
●Talk alternately with the other 
party on the phone. If both parties 
speak at the same time, the other 
party may not hear what has been 
said. (This is not a malfunction.)
●Keep call volume down. Other-
wise, the other party’s voice may 
be audible outside the vehicle and 
voice echo may increase. When 
talking on the phone, speak 
clearly towards the microphone.
●The other party may not hear you 
clearly when:
• Driving on an  unpaved road. 
(Making excessive traffic noise.)
• Driving at high speeds.
• The roof or windows are open.
• The air conditioning vents are  pointed towards the microphone.
• The sound of the air conditioning  fan is loud.
• There is a negative effect on 
sound quality due to the phone 
and/or network being used.
Using the phone 
switch/microphone
A
B
C
NOTICE
●Do not touch and put a sharp 
object to the microphone. It may 
cause failure. 
Page 116 of 170

1186-1. Phone operation (Hands-free system for cellular phones)
Press this switch to operate the 
voice command system.
The voice command system 
and its list of commands can 
be operated. ( P. 9 6 )
 The following data is stored 
for every registered phone. 
When another phone is con-
nected, the following regis-
tered data cannot be read:
• Contact data
• Call history data
• Favorites data
• Image data
• All phone settings
• Message settings
●When a phone’s registration is 
deleted, the above-mentioned 
data is also deleted.
A lot of personal data is regis- tered when the hands-free sys-
tem is used. When selling or 
disposing of the v
ehicle, initial-
ize the data. ( P. 5 4 )
 The following data in the sys-
tem can be initialized:
• Contact data
• Call history data
• Favorites data
• Image data
• All phone settings
• Message settings
●Once initialized,  the data and set-
tings will be eras ed. Pay addi-
tional attention when initializing 
the data.
Voice command system
About the contacts in the 
contact list
When selling or disposing 
of the vehicle 
Page 117 of 170

1196-1. Phone operation (Hands-free system for cellular phones)
6
Phone1Display the phone top 
screen. ( P.114)
2 Select the desired method to 
call from.
■Calling methods from 
phone screen
 By call history ( P. 1 1 9 )
 By favorites ( P.120)
 By contacts ( P.120)
 By keypad ( P.121)
 By message ( P.128)
■Also the following lists are 
available from each func-
tion’s screen
 By voice command system 
( P.97)
 By home screen ( P.122)
Up to 30 of the latest call history 
items (missed, incoming and 
outgoing) can be selected.
1 Display the phone top 
screen. ( P.114)
2 Select “History” and select 
the desired contact.
 If the contact which is not reg-
istered on the contact list is 
selected, the name is dis-
played as “Unknown Con-
tact”. In this case, select the 
number to make a call prop-
erly.
3 Check that the dialing screen 
is displayed.
●The icons of call type are dis-
played.
: Missed call
: Incoming call
: Outgoing call
●When making a call to the same 
number continuously, only the 
most recent call is listed in call his-
tory.
●When a phone number registered 
in the contact list is received, the 
name is displayed.
Placing a call using 
the Bluetooth® hands-
free system
After a Bluetooth® phone 
has been registered, a call 
can be made using the 
hands-free system. There 
are several methods by 
which a call can be made, 
as described below.
Calling methods on the 
Bluetooth® phone
By call history 
Page 118 of 170

1206-1. Phone operation (Hands-free system for cellular phones)
●Number-withheld calls are also 
memorized in the system.
●International phone calls may not 
be made depending on the type of 
Bluetooth
® phone you have.
●The list should group together 
consecutive entries with the same 
phone number and same call 
type. For example, two calls from 
John’s mobile would be displayed 
as follows: John (2)
Calls can be made using regis-
tered contacts which can be 
selected from a contact list. 
( P.120)
1 Display the phone top 
screen. ( P.114)
2 Select “Favorites” and select 
the desired contact.
3 Select the desired number.
4 Check that the dialing screen 
is displayed.
Calls can be made by using 
contact data which is transferred 
from a registered cellular phone. 
( P.132)
Up to 5000 contacts (maximum 
of 4 phone numbers, e-mail 
addresses and addresses per 
contact) can be registered in the 
contact list.
1 Display the phone top 
screen. ( P.114)
2 Select “Contacts” and select 
the desired contact. 3
Select the desired number.
“Add Favorite”/“Remove Favorite”: 
Select to register/remove the con-
tact in the favo rites list. (P.137)
“E-mail Addresses”: Select to dis-
play all registered e-mail addresses 
for the contact.
“Addresses”: Select to display all 
registered addresses for the con-
tact.
4 Check that the dialing screen 
is displayed.
■For PBAP compatible Blue-
tooth
® phones when “Auto-
matic Transfer” is set to on 
( P.132)
 Contacts are transferred auto-
matically.
By favorites list
By contacts list
When the contact list is 
empty 
Page 119 of 170

1216-1. Phone operation (Hands-free system for cellular phones)
6
Phone
■For PBAP compatible Blue-
tooth
® phones when “Auto-
matic Transfer” is set to off 
( P.132)
1 Select the desired item.
Select to always transfer all 
the contacts from a con-
nected cellular phone auto-
matically.
Select to transfer all the con-
tacts from a connected cellu-
lar phone only once.
Select to cancel transferring.
2 Check that a confirmation 
screen is displayed when the 
operation is complete.
■For PBAP incompatible but 
OPP compatible Blue-
tooth
® phones
1 Select the desired item.
Select to transfer the con- tacts from the connected cel-
lular phone.
Transfer the contact data to 
the system using a Blue-
tooth
® phone.
Select to add a new contact 
manually.
Follow the steps in “Register-
ing a new contact to the con-
tacts list” from step  2. 
( P.135)
Select to cancel transferring.
●If your cellular phone is neither 
PBAP nor OPP compatible, the 
contacts cannot be transferred 
using Bluetooth
®. But the contacts 
can be transferred from USB 
device. ( P.135)
●Depending on the type of Blue-
tooth® phone:
• It may be necessary to perform 
additional steps on the phone 
when transferring contact data.
• The registered image in the con-
tact list may not transfer depend-
ing on the type of Bluetooth
® 
phone connected.
1 Display the phone top 
screen. ( P.114)
2 Select “Keypad” and enter 
the phone number.
3 Select   or press the   
switch on the steering wheel.
4 Check that the dialing screen 
is displayed.
●Depending on the type of Blue-
A
B
C
A
By keypad
B
C 
Page 120 of 170

1226-1. Phone operation (Hands-free system for cellular phones)
tooth® phone being connected, it 
may be necessary to perform 
additional steps on the phone.
1 Display the home screen. 
( P. 2 1 )
2 Select the desired contact.
3 Check that the dialing screen 
is displayed.
■Registering a new contact
1 Select and hold the screen 
button to add a contact.
2 Select the desired contact.
3 Select the desired number.
●If there is no contact in the con-
tacts list, the contacts cannot be 
registered at the home screen.
●The contact cannot be registered 
at the home screen while driving.
1Select “Answer” or press the 
 switch on the steering 
wheel to talk on the phone.
“Decline”: Select to refuse to 
receive the call.
To adjust the volume of a received 
call: Turn the “POWER VOLUME” 
knob, or use the volume control 
switch on the steering wheel.
●The contact image  picture can be 
displayed only when the vehicle is 
not moving.
●During international phone calls, 
the other party’s name or number 
may not be displayed correctly 
depending on the type of Blue-
tooth
® phone you have.
●The incoming call display mode 
can be set. ( P.131)
●The ringtone that has been set in 
the sound settings screen can be 
heard when there is an incoming 
By home screen
Receiving a  call using 
the Bluetooth® hands-
free system
When a call is received, the 
following screen is dis-
played with a sound.
Incoming calls 
Page 121 of 170

1236-1. Phone operation (Hands-free system for cellular phones)
6
Phone
call. Depending on the type of 
Bluetooth® phone, both the sys-
tem and Bluetooth® phone may 
ring simultaneously when there is 
an incoming call. ( P.130)
Select to display the keypad 
to send tones. ( P.124)
Select to send tones. This 
button only appears when a 
number that contains a (w) is 
dialed in hands-free mode. 
( P.124)
Select to adjust your voice 
volume that the other party 
hears from their speaker. 
( P.124)
Select to mute your voice to 
the other party.
Select to change handset 
modes between hands-free 
and cellular phone.
Select to hang up the phone.
Talking on the Blue-
tooth® hands-free sys-
tem
While talking on the phone, 
the following screen is dis-
played. The operations out-
lined below can be 
performed on this screen.
Call screen operation
A
B
C
D
E
F 
Page 122 of 170

1246-1. Phone operation (Hands-free system for cellular phones)
●Changing from hands-free call to 
cellular phone call is not possible 
while driving.
●Only when the vehicle is not mov-
ing, the contact image can be dis-
played.
●When cellular phone call is 
changed to hands-free call, the 
hands-free screen will be dis-
played and its functions can be 
operated on the screen.
●Changing between cellular phone 
call and hands-free call can be 
performed by operating the cellu-
lar phone directly.
●Transferring methods and opera-
tions will be diffe rent depending 
on the type of cellular phone you 
have.
●For the operation of the cellular 
phone, see the manual that 
comes with it.
■By keypad
This operation cannot be per-
formed while driving.
1 Select “0-9”.
2 Enter the desired number.
■By selecting “Release 
Tones”
“Release Tones” appear when a 
continuous tone signal(s) con-
taining a (w) is registered in the 
contact list.
This operation can be per-
formed while driving.
1 Select “Release Tones”.
●A continuous tone signal is a char-
acter string that consists of num-
bers and the characters “p” or “w”.  (e.g. 056133w0123p#1)
●When the “p” pause tone is used, 
the tone data up until the next 
pause tone will be
 automatically 
sent after 2 seconds have 
elapsed. When the “w” pause tone 
is used, the tone d ata up until the 
next pause tone  will be automati-
cally sent after a user operation is 
performed.
●Release tones can be used when 
automated operation of a phone 
based service such as an answer-
ing machine or bank phone ser-
vice is desired. A phone number 
with continuous tone signals can 
be registered in the contact list.
●Tone data after a “w” pause tone 
can be operated by voice com-
mand during a call.
1 Select “Transmit Volume”.
2 Select the desired level for 
the transmit volume.
3 Select   to display previ-
ous screen.
●The sound quality of the voice 
heard from the other party’s 
speaker may be negatively 
impacted.
●“Transmit Volume” is dimmed 
when mute is on.
When there are no calls on 
hold during a call: “Hold” is 
displayed. When selected, the 
current call is placed on hold.
 When there is no current call, 
Sending tones
Transmit volume setting
Switching calls while a 
call is in progress 
Page 123 of 170

1256-1. Phone operation (Hands-free system for cellular phones)
6
Phone
but there is a call on hold: 
“Activate” is displayed. When 
selected, the system switches 
to the call that was on hold.
 When there is another call on 
hold during a call: “Swap 
Calls” is displayed. When 
selected, the current call is 
placed on hold, and the sys-
tem switches to the call that 
was on hold.
●This function may not be available 
depending on the type of cellular 
phone.
When a call is interrupted by a 
third party while talking, the 
incoming screen is displayed.
1 Select “Answer” or press the 
 switch on the steering 
wheel to start talking with the 
other party.
 To refuse to receive the call: 
Select “Decline”.
 Each time “Swap Calls” is 
selected, the party who is on 
hold will be switched.
●This function may not be available 
depending on the type of Blue-
tooth
® phone.
1 Display the phone top 
screen. ( P.114)
2 Select “Message”.
 A confirmation message 
appears when the “Automatic 
Message Transfer” function is 
set to off ( P.138), select 
“Yes”.
3 Check that the message 
screen is displayed.
“Phone”: Select to change to phone 
mode.
The account name is dis-
played on the left side of 
Incoming call waiting
Bluetooth® phone 
message function
Received messages can be 
forwarded from the con-
nected Bluetooth
® phone, 
enabling checking and 
replying using the system.
Depending on the type of 
Bluetooth
® phone con-
nected, received messages 
may not be transferred to 
the system.
If the phone does not sup-
port the message function, 
this function cannot be 
used. Even when the sup-
ported phone is used, reply 
function may not be used.
Displaying the message 
screen 
Page 124 of 170

1266-1. Phone operation (Hands-free system for cellular phones)
screen.
 Account names are the 
names of the accounts that 
exist on the currently con-
nected phone.
 The following functions can 
be used on message function:
• Receiving a message  ( P.126)
• Checking messages  ( P.126)
• Replying to a message (dicta- tion reply) ( P.127)
• Replying to a message (quick  reply) ( P.128)
• Calling the message sender  ( P.128)
• Message settings ( P.138)
When an e-mail/SMS/MMS is 
received, the incoming message 
screen pops up with sound and 
is ready to be operated on the 
screen.
Select to check the message.
Select to not open the mes-
sage.
Select to call the message  sender.
●Depending on the type of Blue-
tooth® phone used for receiving 
messages, or its registration sta-
tus with the syste m, some infor-
mation may not be displayed.
●The pop-up screen is separately 
available for incoming e-mail and 
SMS/MMS messages under the 
following conditions:
E-mail:
• “Incoming E-mail Display” is set to  “Full Screen”. ( P.131)
• “E-mail Notification Pop-up” is set  to on. ( P.131)
SMS/MMS:
• “Incoming SMS/MMS Display” is  set to “Full Screen”. ( P.131)
• “SMS/MMS Notification Pop-up” is 
set to on. ( P.131)
●Depending on the type of Blue-
tooth® phone being connected, E-
Mail function cannot be used via 
Bluetooth
®.
1 Display the message screen. 
( P.125)
2 Select a desired account 
name.
3 Select the desired message 
from the list.
Receiving a message
A
B
C
 &