service TOYOTA C-HR 2023 Owners Manual

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5-1. Using the air conditioning
system and defogger
Air conditioning system ......546
Heated steering wheel/
seat heaters .....................555
5-2. Using the interior lights
Interior lights list .................557
• Interior lights ..................558
• Personal lights ...............558
5-3. Using the storage
features
List of storage features ......560
• Glove box ......................561
• Console box ..................561
• Bottle holders ................562
• Cup holders ...................563
Luggage compartment
features............................564
5-4. Using the other interior
features
Other interior features ........572
• Sun visors ......................572
• Vanity mirrors ................572
• Clock .............................573
• Power outlet ..................574
• Assist grips ....................575
6-1. Maintenance and care
Cleaning and protecting the
vehicle exterior ................ 578
Cleaning and protecting the
vehicle interior ................. 584
6-2. Maintenance
Maintenance
requirements ................... 588
6-3. Do-it-yourself
maintenance
Do-it-yourself service
precautions ..................... 591
Hood.................................. 594
Positioning a floor jack ...... 596
Engine compartment ......... 597
12-volt battery
(M20A-FXS engine) ........ 610
Tires .................................. 614
Tire inflation pressure........ 630
Wheels .............................. 632
Air conditioning filter .......... 635
Hybrid battery
(traction battery)
air intake vent and filter ... 638
Electronic key battery ........ 643
Checking and replacing
fuses ............................... 646
Light bulbs ......................... 651
5Interior features6Maintenance and care

491-1. For safe use
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For safety and security
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■If the SRS airbags deploy (inflate)
● Slight abrasions, burns, bruising, etc., may be sustained from SRS airbags,
due to the extremely high speed depl oyment (inflation) by hot gases.
● A loud noise and white powder will be emitted.
● Parts of the airbag module (steering wheel hub, airbag cover and inflator) as
well as the front seats, parts of the front and rear pillars, a nd roof side rails,
may be hot for several minutes. The airbag itself may also be h ot.
● The windshield may crack.
● The hybrid system will be stopped and fuel supply to the engine will be
stopped. ( P. 123)
● For eCall subscribers, if any of the following situations occur, the system is
designed to send an emergency call to the response center, noti fying them
of the vehicle’s location (without needing to push the “SOS” bu tton) and an
agent will attempt to speak with the occupants to ascertain the level of emer-
gency and assistance required. If the occupants are unable to c ommuni-
cate, the agent automatically treats the call as an emergency a nd helps to
dispatch the necessary emergency services. ( P. 96)
• An SRS airbag is deployed.
• A seat belt pretensioner is activated.
• The vehicle is involved in a severe rear-end collision.
■ SRS airbag deployment conditions (SRS front airbags)
● The SRS front airbags will deploy in the event of an impact that exceeds the
set threshold level (the level of force corresponding to an app roximately 20 -
30 km/h [12 - 18 mph] frontal collision with a fixed wall that does not move or
deform).
However, this threshold veloci ty will be considerably higher in the following
situations:
• If the vehicle strikes an object, such as a parked vehicle or sign pole,
which can move or deform on impact
• If the vehicle is involved in an underride collision, such as a collision in
which the front of the vehicle “underrides”, or goes under, the bed of a
truck
● Depending on the type of collision, it is possible that only the seat belt
pretensioners will activate.

961-3. Emergency assistance
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eCall1, 2
Microphone
“SOS” button*
Indicator lights
Speaker
*: This button is intended for commu-
nication with the eCall system
operator. Other SOS buttons avail-
able in other systems of a motor
vehicle do not relate to the device
and are not intended for communi-
cation with the eCall system opera-
tor.
1: If equipped
2: Operates within the eCall coverage. The system
name differs depending on the country.
eCall is a telematics service that uses Global Navigation Satel lite
System (GNSS) data and embedded cellular technology to
enable the following emergency calls to be made: Automatic
emergency calls (Automatic Collision Notification) and manual
emergency calls (by pressing the “SOS” button). This service is
required by European Union Regulations.
System components

971-3. Emergency assistance
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For safety and security
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■Automatic Emergency Calls
If any airbag deploys, the system is designed to automatically call
the eCall control center.* The answering operator receives the vehi-
cle’s location, the time of the incident and the vehicle VIN, a nd
attempts to speak with the vehicle occupants to assess the situ a-
tion. If the occupants are unable to communicate, the operator
automatically treats the call as an emergency and contacts the
nearest emergency services provider (112 system, etc.) to descr ibe
the situation and request that assistance be sent to the locati on.
*: In some cases, the call cannot be made. (P. 9 9 )
■Manual Emergency Calls
In the event of an emergency,
press the “SOS” button to call
the eCall control center.* The
answering operator will deter-
mine your vehicle’s location,
assess the situation, and dis-
patch the necessary assis-
tance required.
Make sure to open the cover
before pressing the “SOS” but-
ton.
If you accidentally press the “SOS” button, tell the operator t hat you are
not experiencing an emergency.
*: In some cases, the call cannot be made. ( P. 9 9 )
Emergency Notification Services

991-3. Emergency assistance
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For safety and security
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WARNING
■When the Emergency Call may not be made
● It may not be possible to make Emergency Calls in any of the following sit-
uations. In such cases, report to emergency services provider ( 112 sys-
tem, etc.) by other means such as nearby public phones.
• Even when the vehicle is in the cellular phone service area, i t may be
difficult to connect to the eCall control center if the recepti on is poor or
the line is busy. In such cases, even though the system attempt s to con-
nect to the eCall control center, you may not be able to connec t to the
eCall control center to make Emergency Calls and contact emerge ncy
services.
• When the vehicle is out of the cellular phone service area, th e Emer-
gency Calls cannot be made.
• When any related equipment (such as the “SOS” button panel, in dicator
lights, microphone, speaker, DCM, antenna, or any wires connect ing
the equipment) is malfunctioning, damaged or broken, the Emerge ncy
Call cannot be made.
• During an Emergency Call, the system makes repeated attempts t o
connect to the eCall control center. However, if it cannot conn ect to the
eCall control center due to poor radio wave reception, the syst em may
not be able to connect to the cellular network and the call may finish
without connecting. The red indicator light will blink for appr oximately 30
seconds to indicate this disconnection.
● If the 12-volt battery’s voltage decreases or there is a disconnection, the
system may not be able to connect to the eCall control center.
● The Emergency Call system might not work outside of EU area, depend-
ing on the available infrastructure in the country.
■ When the Emergency Call system is replaced with a new one
The Emergency Call system should be registered. Contact any aut horized
Toyota retailer or Toyota authorized repairer, or any reliable repairer.

1021-3. Emergency assistance
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■Data processing flow
Customer activates service on Toyota Customer Portal & Accepts
terms of services according to GDPR.
Server activates the service in the DCM and defines which vehic le
data to collect.
Defined vehicle data is collected by the DCM.
Data is shared with the server.
Data is stored in the server.
Data is processed in the server for fulfilling the service.
Processed data is presented to the customer.
For a list of eligible service please visit the Toyota Customer portal.
System overview of added service
Server
DCM
StorageProcessing

1031-3. Emergency assistance
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For safety and security
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Implementing Regulation
Implementing Regulation Annex1 PART3 User InformationConformity
1. DESCRIPTION OF THE ECALL IN-VEHICLE SYSTEM
1.1.Overview of the 112-based eCall in-vehicle
system, its operation and functionalities O
1.2.
The 112-based eCall service is a public ser-
vice of general interest and is accessible free
of charge.
O
1.3.
The 112-based eCall in-vehicle system is acti-
vated by default. It is activated automatically
by means of in-vehicle sensors in the event of
a severe accident. It will also be triggered
automatically when the vehicle is equipped
with a TPS system which does not function in
the event of a severe accident.
O
1.4.
The 112-based eCall in-vehicle system can
also be triggered manually, if needed. Instruc-
tions for manual activation of the system
O
1.5.
In the event of a critical system failure that
would disable the 112-based eCall in-vehicle
system, the following warning will be given to
the occupants of the vehicle
O

1061-3. Emergency assistance
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2.5. Modalities for exercising data subject’s rights
2.5.1.
The data subject (the vehicle’s owner) has a
right of access to data and as appropriate to
request the rectification, erasure or blocking of
data, concerning him or her, the processing of
which does not comply with the provisions of
Directive 95/46/EC. Any third parties to whom
the data have been disclosed have to be noti-
fied of such rectification, erasure or blocking
carried out in compliance with this Directive,
unless it proves impossible or involves a dis-
proportionate effort.
O
2.5.2.
The data subject has a right to complain to the
competent data protection authority if he or
she considers that his or her rights have been
infringed as a result of the processing of his or
her personal data.
O
2.5.3.
Contact service responsible for handling
access requests (if any):
 P. 1 0 8
O
Implementing Regulation Annex1 PART3 User InformationConformity

1071-3. Emergency assistance
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3. INFORMATION ON THIRD PARTY SERVICES AND OTHER ADDED
VALUE SERVICES (IF FITTED)
3.1.Description of the operation and the functional-
ities of the TPS system/added value service  P. 102
3.2.
Any processing of personal data through the
TPS system/other added value service shall
comply with the personal data protection rules
provided for in Directives 95/46/EC and 2002/
58/EC.
O
3.2.1.
Legal basis for the use of TPS system and/or
added value services and for processing data
through them
The Euro-
pean Union
General
Data Pro-
tection Reg-
ulation
3.3.
The TPS system and/or other added value ser-
vices shall process personal data only on the
base of the explicit consent of the data subject
(the vehicle’s owner or owners).
O
3.4.
Modalities for data processing through TPS
system and/or other added value services,
including any necessary additional information
regarding traceability, tracking and processing
of personal data
 P. 102
3.5.
The owner of a vehicle equipped with a TPS
eCall system and/or other added value service
in addition to the 112-based eCall in-vehicle
system has the right to choose to use the 112-
based eCall in-vehicle system rather than the
TPS eCall system and the other added value
service.
O
3.5.1.Contact details for handling TPS eCall system
deactivation requests N/A
Implementing Regulation Annex1 PART3 User InformationConformity

1081-3. Emergency assistance
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■Service responsible for handling access requests
CountryContact information
Austria [email protected]
Belgium/Luxembourg [email protected]
Croatia [email protected]
Czech Republic/
Hungary/Slovakia [email protected]
Denmark [email protected] og
Estonia [email protected]
Finland [email protected]
France [email protected]
Germany [email protected]
Great Britain [email protected]
Greece [email protected]
Iceland [email protected]
Ireland [email protected]
Italy [email protected]
Netherlands www.toyota.nl/klantenservice
Norway [email protected]
Poland [email protected]
Portugal [email protected]
Romania [email protected]
Slovenia [email protected]
Spain [email protected] / [email protected].
Sweden [email protected]
Switzerland [email protected]