TOYOTA CAMRY 2016 XV50 / 9.G Warranty And Maintenance Guide

If your
name
or address
has
changed

or you
purchased
your
Toyota
as
a
used
vehicle,
please
complete
and

mail
the
attached
card,
even
if your

warranty
coverage
has
expired.
This

will
enable
Toyota
to contact
you
with

important
product
or safety
updates

concerning
your
vehicle.
If the
card

is no
longer
attached,
please
call
the

Toyota
Customer
Experience
Center

at (800)
331-4331.
Check
one:

Same
owner,
name
and/or
address
has
changed

New
owner,
purchased
vehicle
used


Same
owner,
additional
driver
who
should
receive
product/safety
updates
Mr.
Mrs.
Ms.
Miss
Dr.
First
name
M.I.
Last
name
Company
name
Street
address
or P.O.
Box
Apt.
or suite
number
City
State
Zip code–
This information
is obtained
solely
for the use of Toyota
Motor
Sales,
U.S.A.,
Inc.
Toyota
occasionally
sends
special
promotional
offers
to registered
owners.
Check
here
if you prefer
not to receive
these
offers.

Vehicle
Identification
Number
(required
to process
change)
Mo.

Day

Year
/
/
Effective
date
of
this
information
Primary
phone
number
–
–
Alternate
phone
number
–
–
E-mail
address
EVV
OWNER
INFORMATION
CHANGE
FORM
Check
here
if
address
below

is for company

WARRANT Y &
MAINTENANCE GUIDE
www.toyota.com
0050516WMGCAM2Printed in U.S.A. 12/1515-TCS - 08657
CAMRY
2016
104018_15-TCS-08657_WMG_Camry_1_0F_dh_R1.indd 112/8/15 8:01 AM

JOBNAME: 2006316-2016-camWG-E PAGE: 1 SESS: 15 OUTPUT: Thu Jul 9 10:17:26 2015
/tweddle/toyota/sched-maint/2006316-en-cam/wg16
T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2016 NOTAVAILABLE
(CAM) 2016 NOTAVAILABLE(CAM)

JOBNAME: 2006316-2016-camWG-E PAGE: 2 SESS: 15 OUTPUT: Thu Jul 9 10:17:26 2015
/tweddle/toyota/sched-maint/2006316-en-cam/wg16
WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
If You Need Assistance5
The Immobilizer Key 7
Transportation Assistance9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty 13
Federal Emission Control Warranty17
California Emission Control Warranty 23
Tire Limited Warranty29
Your Responsibilities
Operation and Maintenance30
Obtaining Warranty Service 32
Table of Contents
2

JOBNAME: 2006316-2016-camWG-E PAGE: 3 SESS: 15 OUTPUT: Thu Jul 9 10:17:26 2015 /tweddle/toyota/sched-maint/2006316-en-cam/wg16
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty35
Maintenance Log
Using the Maintenance Log Charts36
Maintenance Log38
Explanation of Maintenance Items54
Vehicle Identification58
Find It Online
You can also find scheduled maintenance information for your vehicle at
toyota.com/owners. Toyota Owners has all the information you need for your
new vehicle in one place!
View Owner's Manuals online
Track your service history
Watch and learn with how-to-videos
Take advantage of service offer specials




Table of Contents
3

JOBNAME: 2006316-2016-camWG-E PAGE: 4 SESS: 15 OUTPUT: Thu Jul 9 10:17:26 2015
/tweddle/toyota/sched-maint/2006316-en-cam/wg16
A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus pre-paid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for
you. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
Satisfaction Down the Road
INTRODUCTION
4Introduction

JOBNAME: 2006316-2016-camWG-E PAGE: 5 SESS: 15 OUTPUT: Thu Jul 9 10:17:26 2015
/tweddle/toyota/sched-maint/2006316-en-cam/wg16
B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
•Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
•Current mileage on your vehicle
•Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitratio n — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
INTRODUCTION
Introduction5

JOBNAME: 2006316-2016-camWG-E PAGE: 6 SESS: 15 OUTPUT: Thu Jul 9 10:17:26 2015
/tweddle/toyota/sched-maint/2006316-en-cam/wg16
California residents: Toyota offers your
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyota Customer Experience
Center at (800) 331-4331. You may also
contact the CDSP directly at (888)
300-6237. Failure to use the CDSP may
affect your rights and remedies under
California’s “Lemon Laws.”
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at (800) 331-4331.
If You Need Assistance
INTRODUCTION
6Introduction

JOBNAME: 2006316-2016-camWG-E PAGE: 7 SESS: 15 OUTPUT: Thu Jul 9 10:17:26 2015
/tweddle/toyota/sched-maint/2006316-en-cam/wg16
THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.
The Immobilizer Key
INTRODUCTION
Introduction7

JOBNAME: 2006316-2016-camWG-E PAGE: 8 SESS: 15 OUTPUT: Thu Jul 9 10:17:26 2015
/tweddle/toyota/sched-maint/2006316-en-cam/wg16
REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available, a
Toyota dealer or certain registered
locksmiths can obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if all
registered master keys have been lost. If a
Toyota dealer is not available, please refer
to www.aloa.org to find a
bonded/registered locksmith who performs
high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
INTRODUCTION
8Introduction

JOBNAME: 2006316-2016-camWG-E PAGE: 9 SESS: 15 OUTPUT: Thu Jul 9 10:17:26 2015
/tweddle/toyota/sched-maint/2006316-en-cam/wg16
W
e realize that your confidence in
the quality and reliability of our
products was a key factor in
your decision to buy a Toyota. We also
know how disruptive the loss of
transportation can be to your daily routine.
That’s why we’re pleased to offer you the
benefits of our Transportation Assistance
Policy.
Under this policy, you are eligible for
transportation assistance if your Toyota
must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
•The warranty repairs will take longer
than one day to complete.
•The warrantable condition requires
extensive diagnosis.
•The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.
The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2016 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
Transportation Assistance
INTRODUCTION
Introduction9