ESP TOYOTA CAMRY HYBRID 2009 XV40 / 8.G Warranty And Maintenance Guide

INTRODUCTION
Satisfaction Down the Road2
Transportation Assistance3
If You Need Assistance4
Warranty Coverages at a Glance6
YOUR WARRANTIES IN DETAIL
General Warranty Provisions8
New Vehicle Limited Warranty10
Federal Emission Control Warranty15
California Emission Control Warranty21
Tire Limited Warranty28
YOUR RESPONSIBILITIES
Operation and Maintenance29
Obtaining Warranty Service31
1
TABLE OF CONTENTS
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t Toyota, our top priority is always our customers. We know
your Toyota is an important part of your life and something you
depend on every day. That’s why we’re dedicated to building
products of the highest quality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We’re confident — as you should be — that
your Toyota will provide you with many years of enjoyable driving.
To further demonstrate our commitment to our customers’ satisfaction,
occasion ally we may establish a special policy adjustment to pay for
specific repairs that are no longer covered by warranty. When we estab-
lish such a policy adjustment, we mail details to all applicable owners
we have on record. That’s why it’s important to send in the card at the
back of this booklet if you change your address or if you’ve purchased
this vehicle from a previous owner.
To provide you with added protection against unexpected service costs,
we offer Toyota Extra Care vehicle service agreements and Toyota Auto
Care pre-paid maintenance programs. Both offer plans to meet a widevariety of needs. Your dealership can help you select the plan that’s
best for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependa bility and peace of mind throughout their ownership experi-
ence. We want you to be a satisfied member of the Toyota family for
many miles to come.
This booklet describes the terms of Toyota warranty coverage
as well as general owner responsibilities. A separate publication
found in your glove box, the
Scheduled Maintenance Guide,
describes your vehicle’s mainte nance require ments. Be sure to
review this publi cation carefully, since proper maintenance is
required to ensure that warranty coverage remains intact.
All information in this booklet is the latest available at the time of pub-
lication and, with the exception of the emission control warranties, is
subject to change without notice.
Introduction2
SATISFACTION DOWN THE ROAD
A
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Both Toyota and your Toyota dealer are dedicated to serving your
automotive needs. Your complete satisfaction is our first priority.
Should you have a problem or concern — either during or after the
warranty period — please take the following steps to ensure the
quickest possible response:
Step 1
Discuss the situation with a dealership manager, such as the service
manager or customer relations manager. In most cases, a satisfactory
solution can be reached at this step.
Step 2
If the dealership does not address your concern to your satisfaction,
call the Toyota Customer Experience Center at (800) 331-4331. If you
are hearing- or speech-impaired, call (800) 443-4999 (TDD).Please have the following information ready when you call:
Your Toyota’s vehicle identification number (located on the
driver’s side corner of the dashboard, under the window)
Current mileage on your vehicle
Name of your Toyota dealership
A Toyota customer relations representative will assist you in
working with the dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved to your satisfaction, Toyota
offers additional assistance through the Dispute Settlement Program,
a dispute resolution program administered by the National Center for
Dispute Settlement. The purpose of the Dispute Settlement Program
is to resolve disputes through arbitration — a process by which two
parties authorize an independent third party to hear and resolve a dis-
pute. The program is informal and free of charge. To request that your
Introduction4
IF YOU NEED ASSISTANCE
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MAINTENANCE REPLACEMENT PARTS
You are responsible for performance of the required maintenance indi-
cated in the
Owner’s Manualand the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim solely because you
used a service provider other than a Toyota dealership for mainte-
nance and repairs.However, any failure or noncompliance caused
by improper maintenance or repairs is not covered by this warranty.To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use
of Genuine Toyota Parts when servicing or repairing the systems.
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts and you may elect to use non-Genuine
Toyota Parts for maintenance and repairs. However, use of replace-
ment parts that are not equiva lent in quality to Genuine Toyota Parts
may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must fol-
low the maintenance and replacement schedules for the parts you are
using. In addition, you should ensure that such parts are warranted
by their manufacturers to be equivalent to Genuine Toyota Parts.
Your Warranties in Detail18
FEDERAL EMISSION CONTROL WARRANTY
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OWNER’S WARRANTY RESPONSIBILITIES WHAT IS NOT COVERED
You are responsible for performance of the required maintenance indi-
cated in the
Owner’s Manualand the Scheduled Maintenance Guide.
Toyota recommends that you retain all receipts covering maintenance
on your vehicle, but Toyota cannot deny warranty coverage solely for
the lack of receipts or your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a Toyota dealership
as soon as a problem exists. The warranty repairs should be completed
in a reasonable amount of time, not to exceed 30 days.
You should also be aware that Toyota may deny you warranty coverage
if your vehicle or a part has failed due to abuse, neglect, improper
maintenance or unapproved modifications.
If you have any questions regarding your warranty rights and responsi-
bilities, you should contact the Toyota Customer Experience Center at
(800) 331-4331 or the California Air Resources Board, Mobile Source
Control Division, at 9528 Telstar Avenue, P.O. Box 8001, El Monte, CA
91734-8001.These warranty obligations do not apply to failures or noncompliance
caused by:
The use of replacement parts not certified in accordance with
aftermarket parts certification regulations.
The use of replacement parts not equivalent in quality or design
to original equipment parts.
Provisions under the “What Is Not Covered” section of the New Vehicle
Limited Warranty also apply to this warranty.
Your Warranties in Detail24
CALIFORNIA EMISSION CONTROL WARRANTY
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You are responsible for performance of the required maintenance indi-
cated in the
Owner’s Manualand the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim solely because you
used a service provider other than a Toyota dealership for mainte-
nance and repairs. However, any failure or noncompliance caused by
improper maintenance or repairs is not covered by this warranty.To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use
of Genuine Toyota Parts when servicing or repairing the systems.
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts and you may elect to use non-Genuine
Toyota Parts for maintenance and repairs. However, use of replace-
ment parts that are not equiva lent in quality to Genuine Toyota Parts
may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must
follow the maintenance and replacement schedules for the parts you
are using. In addition, you should ensure that such parts are warranted
by their manufacturers to be equivalent to Genuine Toyota Parts.
MAINTENANCE REPLACEMENT PARTS
Your Warranties in Detail25
CALIFORNIA EMISSION CONTROL WARRANTY
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You are responsible for ensuring that your Toyota is operated and
main tained according to the instructions in the
Owner’s Manualand
the
Scheduled Maintenance Guide.
You should keep detailed records of vehicle maintenance, since under
some circumstances they may be required for warranty coverage. These
records should include date of service, mileage at time of service and a
description of service performed and/or parts installed. For your conve-
nience, a maintenance log is included in the
Scheduled Maintenance
Guide
. If you sell your vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, damage or
failures caused by lack of proper maintenance are not covered under
warranty.You may have maintenance performed on your vehicle by any qualified
person or facility. However, Toyota recommends having maintenance
performed by an authorized Toyota dealership.
Toyota dealership technicians are specially trained to maintain and repair
Toyota vehicles. They stay current on the latest service information
through Toyota technical bulletins, service publications and training
courses. Many are also certified through the Toyota Certification
Program, which involves a series of rigorous written examinations. Feel
free to ask any Toyota dealership to show you its technicians’ credentials.
You can be confident you’re getting the best possible service for your
vehicle when you take it to a Toyota dealership. Plus, a Toyota dealer-
ship will always use Genuine Toyota Parts designed specifically for
your vehicle.
GENERAL INFORMATION WHERE TO GO FOR MAINTENANCE
Your Responsibilities29
OPERATION AND MAINTENANCE
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REPLACEMENT PARTS
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts. However, Toyota recommends using only
Genuine Toyota Parts when you need to replace a part on your vehicle.
Like all Toyota products, Genuine Toyota Parts are built to the highest
standards of quality, durability and perform ance. They are also
designed to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an extensive inventory of Genuine
Toyota Parts to meet your vehicle service needs. And because it is
linked electronically to Toyota’s Parts Distribution Centers, the dealer-
ship has quick access to any parts it may not have in stock.
Genuine Toyota Parts are covered by their own warranty (see your
dealer for details) or the remainder of any applicable New Vehicle
Limited Warranty, whichever is longer. Non-Genuine Toyota Parts,
or any damage or failures resulting from their use, are not covered
by any Toyota warranty.
Your Responsibilities30
OPERATION AND MAINTENANCE
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In the United States, U.S. Territories
and Canada
To obtain warranty service in the United States, U.S. territories or
Canada, take your vehicle to an authorized Toyota dealership. If your
vehicle cannot be driven, contact your nearest Toyota dealership for
towing assistance. You do not have to pay for towing to the nearest
Toyota dealership if your vehicle is inoperable due to failure of a
warranted part.
Outside the United States, U.S. Territories
and Canada
If you are using your vehicle outside the United States, U.S. territories
and Canada and need warranty service, contact a local Toyota dealer-
ship. Please note, however, that your vehicle may not be repaired free
of charge because the local Toyota distributor may have no obligation
to provide warranty service for your vehicle, and/or your vehicle may
not comply with local regulatory or environ mental requirements.If your vehicle is inoperable or unsafe to drive and there is no Toyota
dealership reasonably available to make repairs, you may perform the
repairs yourself or have them performed by another automotive service
provider. Toyota will reimburse you for any of the repairs that are cov-
ered by warranty. To receive reimbursement, present to an authorized
Toyota dealership your paid repair invoices and any parts that were
removed from the vehicle. You will be reimbursed for warranted parts
at the manufacturer’s suggested retail price and warranted labor at a
geographically appropriate hourly rate multiplied by Toyota’s recom-
mended time allowance for the repair.
If your vehicle requires emergency repair, Toyota assumes no liability
for subsequent failures caused by improper repairs or the use of non-
Genuine Toyota Parts unless you have the vehicle properly repaired in
a timely manner. To ensure that warranty coverage remains intact, have
your vehicle inspected by an authorized Toyota dealership as soon as
possible after an emergency repair.
BY GEOGRAPHIC REGION EMERGENCY REPAIRS
Your Responsibilities31
OBTAINING WARRANTY SERVICE
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