maintenance TOYOTA CAMRY HYBRID 2009 XV40 / 8.G Warranty And Maintenance Guide

CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809
SAFETY PRECAUTIONS
Your Camry Hybrid has both high-voltage DC and AC systems as well
as a 12-volt system. Both DC and AC high voltage are very dangerous
and can cause personal injury, severe burns, electric shock and even
fatal injury.
To avoid personal injury, please follow all caution labels attached to
high-voltage parts. Do not touch or attempt to remove or replace any
high-voltage (orange-colored) wiring and connectors. Never try to open
the service plug access hole located on the left-hand side of the rear
seat base. The service plug is used only when the vehicle is serviced,
and is subject to high voltage.
If an accident occurs, do not touch any high-voltage wiring, connectors
or parts such as the inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak
from the hybrid vehicle battery as the result of an accident. If potassium
hydroxide electrolyte gets on your skin or in your eyes, neutralize it
immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire
extinguisher.Toyota recommends having maintenance and repairs for your
Camry Hybrid performed by an authorized Toyota dealership.
To locate your nearest authorized Toyota dealership, contact the
Toyota Customer Experience Center at (800) 331-4331 or log on
to www.toyota.com.
17365.Cover.qxd:62791_Toyota_Cover 7/22/10 11:37 PM Page COV3

INTRODUCTION
Satisfaction Down the Road2
Transportation Assistance3
If You Need Assistance4
Warranty Coverages at a Glance6
YOUR WARRANTIES IN DETAIL
General Warranty Provisions8
New Vehicle Limited Warranty10
Federal Emission Control Warranty15
California Emission Control Warranty21
Tire Limited Warranty28
YOUR RESPONSIBILITIES
Operation and Maintenance29
Obtaining Warranty Service31
1
TABLE OF CONTENTS
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 1

t Toyota, our top priority is always our customers. We know
your Toyota is an important part of your life and something you
depend on every day. That’s why we’re dedicated to building
products of the highest quality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We’re confident — as you should be — that
your Toyota will provide you with many years of enjoyable driving.
To further demonstrate our commitment to our customers’ satisfaction,
occasion ally we may establish a special policy adjustment to pay for
specific repairs that are no longer covered by warranty. When we estab-
lish such a policy adjustment, we mail details to all applicable owners
we have on record. That’s why it’s important to send in the card at the
back of this booklet if you change your address or if you’ve purchased
this vehicle from a previous owner.
To provide you with added protection against unexpected service costs,
we offer Toyota Extra Care vehicle service agreements and Toyota Auto
Care pre-paid maintenance programs. Both offer plans to meet a widevariety of needs. Your dealership can help you select the plan that’s
best for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependa bility and peace of mind throughout their ownership experi-
ence. We want you to be a satisfied member of the Toyota family for
many miles to come.
This booklet describes the terms of Toyota warranty coverage
as well as general owner responsibilities. A separate publication
found in your glove box, the
Scheduled Maintenance Guide,
describes your vehicle’s mainte nance require ments. Be sure to
review this publi cation carefully, since proper maintenance is
required to ensure that warranty coverage remains intact.
All information in this booklet is the latest available at the time of pub-
lication and, with the exception of the emission control warranties, is
subject to change without notice.
Introduction2
SATISFACTION DOWN THE ROAD
A
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 2

Who Is the Warrantor
The warrantor for these limited warranties is Toyota Motor Sales,
U.S.A., Inc. (“Toyota”), 19001 South Western Avenue, Torrance,
California 90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to all 2009 model-year Camry Hybrid vehicles
registered and normally operated in the United States, U.S. territories
and Canada. Warranty coverage is auto matically transferred at no cost
to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and conditions that may vary
depending on the part covered. A warranty for specific parts or sys-
tems, such as the Powertrain Warranty or Emission Performance
Warranty, is governed by the coverage set forth in that warranty as
well as the General Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s in-service date, which is
the first date the vehicle is either delivered to an ultimate purchaser,
leased, or used as a company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will be made using new or remanufac-
tured parts. The decision whether a part should be repaired or replaced
will be made by the servicing Toyota dealership and/or Toyota. Parts
scheduled to be replaced as required maintenance are warranted until
their first replacement only.
Your Warranties in Detail8
GENERAL WARRANTY PROVISIONS
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 8

WHAT IS NOT COVERED
This warranty does not cover damage or failures resulting directly or
indirectly from any of the following:
Fire, accidents or theft
Abuse or negligence
Misuse — for example, racing or overloading
Improper repairs
Alteration or tampering, including installation of non-Genuine
Toyota Accessories
Lack of or improper maintenance, including use of fluids other
than those specified in the
Owner’s Manual
Installation of non-Genuine Toyota Parts
Airborne chemicals, tree sap, road debris (including stone chips),
rail dust, salt, hail, floods, wind storms, lightning and other
environmental conditions
Water contaminationThis warranty also does not cover the following:
Tires
Tires are covered by a separate warranty provided by the tire manufac-
turer. See page 28.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and other deterioration caused
by normal wear and tear.
Maintenance Expense
Normal maintenance services such as:
Engine tune-ups
Replacement of fluids and filters
Lubrication
Cleaning and polishing
Replacement of spark plugs and fuses
Replacement of worn wiper blades, brake pads/linings and
clutch linings
Your Warranties in Detail12
NEW VEHICLE LIMITED WARRANTY
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 12

Emission Defect Warranty
Toyota warrants that your vehicle:
Was designed, built and equipped to conform at the time of sale with
applica ble federal emissions standards.
Is free from defects in materials and workmanship that may cause
the vehicle to fail to meet these standards.
Federal regulations require that this warranty be in effect for two years
or 24,000 miles from the vehicle’s in-service date, whichever occurs
first. However, under the terms of the Basic Warranty, Toyota provides
coverage of three years or 36,000 miles, whichever occurs first. Speci-
fic com ponents may have longer coverage under the terms of the
Powertrain Warranty. Additionally, components marked “8/80” in the
parts list on pages 16–17 have coverage of eight years or 80,000 miles,
whichever occurs first.
Emission Performance Warranty
Some states and localities have established vehicle inspection and
maintenance (I/M) programs to encourage proper vehicle maintenance.
If an EPA-approved I/M program is in force in your area, you are eligi-
ble for Emission Performance Warranty coverage.
Under the terms of the Emission Performance Warranty and federal
regulations, Toyota will make all necessary repairs if both of the
following occur:
Your vehicle fails to meet applicable emissions standards as
determined by an EPA-approved emissions test.
This failure results or will result in some penalty to you — such
as a fine or denial of the right to use your vehicle — under local,
state or federal law.
This warranty is in effect for two years or 24,000 miles from the vehi-
cle’s in-service date, whichever occurs first. Additionally, components
marked “8/80” in the parts list on pages 16–17 have coverage of eight
years or 80,000 miles, whichever occurs first.
WHAT IS COVERED AND HOW LONG
Your Warranties in Detail15
FEDERAL EMISSION CONTROL WARRANTY
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 15

Evaporative Control System

Charcoal canister
Diaphragm valve
Fuel filler cap
Fuel tank
Hybrid System

Battery control module (8/80)*
Battery thermistor
Generator
Hybrid battery*
Hybrid control module (8/80)*
Inverter with converter*
Motor
System main relay and battery current sensor
Ignition System

Distributor and internal parts
Ignition coil and ignitor
Ignition wires
Spark plugs†
Positive Crankcase Ventilation (PCV) System

Oil filler cap
PCV valve or orifice
Other Parts Used in Above Systems

Data link connector (8/80)
Hoses, clamps, fittings, tubing and mounting hardware
Malfunction indicator light and bulb (8/80)
Pulleys, belts and idlers
Sealing gaskets and devices
Sensors, solenoids, switches and valves
FEDERAL EMISSION CONTROL WARRANTY
*
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
Covered under the Hybrid System Warranty for eight years or 100,000
miles, whichever occurs first.†Warranted until first required maintenance under terms of the California
Emission Control Warranty.
Your Warranties in Detail17
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 17

MAINTENANCE REPLACEMENT PARTS
You are responsible for performance of the required maintenance indi-
cated in the
Owner’s Manualand the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim solely because you
used a service provider other than a Toyota dealership for mainte-
nance and repairs.However, any failure or noncompliance caused
by improper maintenance or repairs is not covered by this warranty.To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use
of Genuine Toyota Parts when servicing or repairing the systems.
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts and you may elect to use non-Genuine
Toyota Parts for maintenance and repairs. However, use of replace-
ment parts that are not equiva lent in quality to Genuine Toyota Parts
may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must fol-
low the maintenance and replacement schedules for the parts you are
using. In addition, you should ensure that such parts are warranted
by their manufacturers to be equivalent to Genuine Toyota Parts.
Your Warranties in Detail18
FEDERAL EMISSION CONTROL WARRANTY
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 18

If your vehicle fails an EPA-approved emissions test, you may make a
claim under the Emission Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership and present a copy of the
emissions test report. Also, take your maintenance records in case
they are needed.
If your claim qualifies for coverage, the dealership will repair your vehi-
cle within 30 days (unless a shorter period is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to
a delay, or when a delay is caused by factors beyond the control of
Toyota or the dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 31, “Obtaining Warranty Service.”If you have questions or concerns about your vehicle’s federal emission
warranty coverage, please follow the steps described under “If You
Need Assistance” on pages 4–5. In the case of the Emission
Performance Warranty, you may also request information from or
report complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California Certified Emission Control
System that are registered and operated in California or any state
that adopts California emission warranty provisions are also cov-
ered by the California Emission Control Warranty (see page 21).
Currently, Connecticut, Maine, Massachusetts, New Hampshire,
New Jersey, New York, Oregon, Pennsylvania, Rhode Island,
Vermont and Washington are the other states to which the
California Emission Control Warranty applies.
IF YOUR VEHICLE FAILS AN EMISSIONS TEST IF YOU HAVE QUESTIONS
Your Warranties in Detail19
FEDERAL EMISSION CONTROL WARRANTY
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 19

Vehicles equipped with a California Certified Emission Control
System that are registered and operated in California or any state
that adopts California emission warranty provisions are covered by
this warranty. Currently, Connecticut, Maine, Massachusetts, New
Hampshire, New Jersey, New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the other states to which this
warranty applies. Vehicles covered by this warranty are also cov-
ered by the Federal Emission Control Warranty (see page 15).The California Air Resources Board (CARB) and Toyota are pleased to
explain the emission control system warranty for your 2009 vehicle.
In California, new motor vehicles must be designed, built and equipped
to meet the state’s stringent anti-smog standards. CARB regulations
require that Toyota must warrant the emission control system on your
vehicle for the time periods indicated on the next page, provided there
has been no abuse, neglect or improper maintenance of your vehicle.
Your emission control system may include parts such as the fuel injec-
tion system, ignition system, catalytic converter and engine computer.
Also included may be hoses, belts, connectors and other emissions-
related assemblies.
Where a warrantable condition exists, Toyota will repair your vehicle at
no cost to you, including diagnosis, parts and labor.
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
Your Warranties in Detail21
CALIFORNIA EMISSION CONTROL WARRANTY
17365.Guts.qxd:62791_Toyota_text 7/22/10 11:39 PM Page 21