maintenance TOYOTA CAMRY HYBRID 2011 XV50 / 9.G Warranty And Maintenance Guide

WARRANTY &
MAINTENANCE GUIDE
www.toyota.com
2011
CAMRY HYBRID
If your
name
or address
has
changed
or you
purchased
your
Toyota
as
a
used
vehicle,
please
complete
and
mail
the
attached
card,
even
if your
warranty
coverage
has
expired.
This
will
enable
Toyota
to contact
you
with
important
product
or safety
updates
concerning
your
vehicle.
If the
card
is no
longer
attached,
please
call
the
Toyota
Customer
Experience
Center
at (800)
331-4331.
Check
one:
Same
owner,
name
and/or
address
has
changed
New
owner,
purchased
vehicle
used
Same
owner,
additional
driver
who
should
receive
product/safety
updates
Mr.
Mrs.
Ms.
Miss
Dr.
First
name
M.I.
Last
name
Company
name
Street
address
or P.O.
Box
Apt.
or suite
number
City
State
Zip code–Check
here
if
address
below
is for company
This information
is obtained
solely
for the use of Toyota
Motor
Sales,
U.S.A.,
Inc.
Toyota
occasionally
sends
special
promotional
offers
to registered
owners.
Check
here
if you prefer
not to receive
these
offers.
Vehicle
Identification
Number
(required
to process
change)
Mo.
Day
Year
/
/
Effective
date
of
this
information
Primary
phone
number
–
–
Alternate
phone
number
–
–
E-mail
address
E V V
OWN
ER INF
ORMA
TIO
N CHANG
E
FO
RM
00505-11WMG-CAMHPrinted in U.S.A. 12/0909-TCS-03797

CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809
Saf E Ty Pr ECau TIO nS
Your Camry Hybrid has both high-voltage DC and AC systems as well as a 12-volt system.
Both DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts. Do not
touch or attempt to remove or replace any high-voltage (orange-colored) wiring and connectors.
Do not touch the service plug, which is on the driver’s side of the vehicle under the carpeted
flap on the floor next to the second-row bench seat.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid vehicle
battery as the result of an accident. If potassium hydroxide electrolyte gets on your skin or in
your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80 grams boric
acid to two liters water). Seek immediate medical attention.
If a vehicle fire occurs, extinguish it with a Class D powder-type fire extinguisher.
Toyota recommends having maintenance and repairs for your Camry Hybrid
per formed by an authorized Toyota dealership. To locate your nearest authorized
Toyota dealership, contact the Toyota Customer Experience Center at (800) 331-4331
or log on to www.toyota.com .
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T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2011
(CAH) 2011(CAH)

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WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
The Immobilizer Key 5
Transportation Assistance7
If You Need Assistance8
Warranty Coverages at a Glance10
Your Warranties in Detail
General Warranty Provisions 12
New Vehicle Limited Warranty 13
Federal Emission Control Warranty17
California Emission Control Warranty 23
Tire Limited Warranty29
Your Responsibilities
Operation and Maintenance30
Obtaining Warranty Service 32
Table of Contents
2

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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty 35
Maintenance Log
Using the Maintenance Log Charts36
Maintenance Log38
Explanation of Maintenance Items 54
Vehicle Identification 57
Find It Online
For your convenience, scheduled maintenance information for your vehicle is also
available at www.ToyotaOwnersOnline.com . From the site’s home page, go to the
“Scheduled Maintenance” link. Then
select your vehicle’s model name,
model year and current time or
mileage. You’ll be able to instantly
view the recommended maintenance
items for your vehicle.
Table of Contents
3

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A
t Toyota, ourtoppriority isalways
our customers. Weknow your
Toyota isan important partofyour
life and something youdepend onevery
day. That’s whywe’re dedicated tobuilding
products ofthe highest qualityand
reliability.
Our excellent warranty coverage is
evidence thatwestand behind thequality
of our vehicles. We’reconfident —asyou
should be— that your Toyota willprovide
you with many yearsofenjoyable driving.
To further demonstrate ourcommitment to
our customers’ satisfaction, occasionally
we may establish aspecial policy
adjustment topay forspecific repairsthat
are nolonger covered bywarranty. When
we establish suchapolicy adjustment, we
mail details toall applicable ownerswe
have onrecord. That’swhyit’simportant
to send inthe card atthe back ofthis
booklet ifyou change youraddress orif
you’ve purchased thisvehicle froma
previous owner.
To provide youwith added protection
against unexpected servicecosts,weoffer
Toyota ExtraCarevehicle service
agreements andToyota AutoCarepre-paid
maintenance programs.Bothofferplans to
meet awide variety ofneeds. Your
dealership canhelp youselect theplan
that’s bestforyou. Our
goal isfor every Toyota customer to
enjoy outstanding quality,dependability
and peace ofmind throughout their
ownership experience. Wewant youtobe
a satisfied member ofthe Toyota family
for many milestocome.
Pages 5–32ofthis booklet describe
the terms ofToyota warranty coverage
as well asgeneral owner
responsibilities. Thescheduled
maintenance sectiondescribes your
vehicle’s maintenance requirements. Be
sure toreview thisinformation
carefully, sinceproper maintenance is
required toensure thatwarranty
coverage remainsintact.
Allinformation inthis booklet isthe latest
available atthe time ofpublication and,
with theexception ofthe emission control
warranties, issubject tochange without
notice.
Satisfaction DowntheRoad
WARRANTY
4Introduction

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Who Isthe Warrantor
The warrantor forthese limited warranties
is Toyota MotorSales,U.S.A., Inc.
(“Toyota”), 19001SouthWestern Avenue,
Torrance, California 90509-2991, a
California corporation.
WhichVehicles AreCovered
These warranties applytoall 2011 model
year Camry Hybrid vehicles distributed by
Toyota thatareoriginally soldbyan
authorized dealerinthe United Statesand
normally operatedortouring inthe United
States, U.S.territories orCanada.
Warranty coverageisautomatically
transferred atno cost tosubsequent
vehicle owners.
Multiple Warranty Conditions
Thisbooklet contains warranty termsand
conditions thatmay vary depending onthe
part covered. Awarranty forspecific parts
or systems, suchasthe Powertrain
Warranty orEmission Performance
Warranty, isgoverned bythe coverage set
forth inthat warranty aswell asthe
General Warranty Provisions.
WhenWarranty Begins
Thewarranty periodbegins onthe
vehicle’s in-service date,which isthe first
date thevehicle iseither delivered toan
ultimate purchaser, leased,orused asa
company carordemonstrator.
Repairs MadeatNo Charge
Repairs andadjustments coveredbythese
warranties aremade atno charge forparts
and labor.
Parts Replacement
Anyneeded partsreplacement willbe
made usingneworremanufactured parts.
The decision whetherapart should be
repaired orreplaced willbemade bythe
servicing Toyotadealership and/orToyota.
Parts scheduled tobe replaced asrequired
maintenance arewarranted untiltheir first
replacement only.
Limitations
Theperformance ofnecessary repairsand
adjustments isthe exclusive remedyunder
these warranties orany implied warranties.
Toyota doesnotauthorize anyperson to
create foritany other obligation orliability
in connection withthisvehicle.
Any implied warranty ofmerchantability
or fitness foraparticular purposeis
limited tothe duration ofthese written
warranties. Somestates donot allow
restrictions onhow long animplied
warranty lasts,sothis limitation maynot
apply toyou.
Your Rights UnderStateLaw
These warranties giveyouspecific legal
rights. Youmay alsohave other rights that
vary from statetostate.
General Warranty Provisions
WARRANTY
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Restraint SystemsWarranty
Thiswarranty coversrepairs needed to
correct defects inmaterials or
workmanship ofany seatbelt orair bag
system supplied byToyota, subjecttothe
exceptions indicatedunder“What IsNot
Covered” onpages 14-15.
Coverage isfor 60months or
60,000 miles,whichever occursfirst.
For vehicles soldandregistered inthe
state ofKansas, thewarranty forseatbelts
and related components is10 years,
regardless ofmileage.
Corrosion Perforation Warranty
Thiswarranty coversrepairorreplacement
of any original bodypanel thatdevelops
perforation fromcorrosion (rust-through),
subject tothe exceptions indicatedunder
“What IsNot Covered” onpages 14-15.
Coverage isfor 60months, regardless of
mileage.
For information onhow toprotect your
vehicle fromcorrosion, seethesection
entitled “Corrosion Preventionand
Appearance Care”inthe
Owner’s Manual.
Towing
Whenyourvehicle isinoperable dueto
failure ofawarranted part,towing service
to the nearest authorized Toyotadealership
is covered.
WHAT ISNOT COVERED
Thiswarranty doesnotcover damage or
failures resulting directlyorindirectly from
any ofthe following:
•Fire, accidents ortheft
• Abuse ornegligence
• Misuse —for example, racingor
overloading
• Improper repairs
• Alteration ortampering, including
installation ofnon-Genuine Toyota
Accessories
• Lack ofor improper maintenance,
including useoffluids otherthan
those specified inthe
Owner’s Manual
•Installation ofnon-Genuine Toyota
Parts
• Airborne chemicals, treesap, road
debris (including stonechips), rail
dust, salt,hail,floods, windstorms,
lightning andother environmental
conditions
• Water contamination
Thiswarranty alsodoes notcover the
following:
Tires
Tires arecovered byaseparate warranty
provided bythe tire manufacturer. See
page 29.
Normal WearandTear
Noise, vibration, cosmeticconditions and
other deterioration causedbynormal wear
and tear.
New Vehicle Limited Warranty
WARRANTY
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Maintenance Expense
Normalmaintenance servicessuchas:
•Engine tune-ups
• Replacement offluids andfilters
• Lubrication
• Cleaning andpolishing
• Replacement ofspark plugs andfuses
• Replacement ofworn wiper blades,
brake pads/linings andclutch linings
Vehicles WithAltered Odometer
Failureofavehicle onwhich theodometer
has been altered sothat actual vehicle
mileage cannotbereadily determined.
Salvage orTotal-Loss Vehicles
Anyvehicle thathasever been issued a
“salvage” titleorsimilar titleunder any
state’s law;orhas ever been declared a
“total loss”orequivalent byafinancial
institution orinsurer, suchasby payment
for aclaim inlieu ofrepairs because the
cost ofrepairs exceeded thecash value of
the vehicle. Thisexclusion doesnotapply
to the emission controlwarranties.
Incidental Damages
Incidentalorconsequential damages
associated withavehicle failure.Such
damages includebutarenot limited to
inconvenience; thecost oftransportation,
telephone callsandlodging; theloss of
personal orcommercial property;andthe
loss ofpay orrevenue.
Disclaimer ofExtra Expenses and
Damages
The performance ofnecessary repairs
and adjustments isthe exclusive
remedy underthiswarranty orany
implied warranty. Toyotadoesnot
authorize anyperson tocreate forit
any other obligation orliability in
connection withthisvehicle. Toyota
shall notbeliable forincidental or
consequential damagesresultingfrom
breach ofthis written warranty orany
implied warranty. Anyimplied warranty
of merchantability orfitness fora
particular purposeislimited tothe
duration ofthis written warranty,
except instates where thislimitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
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WHAT ISCOVERED AND
HOW LONG
Emission DefectWarranty
Toyotawarrants thatyour vehicle:
•Was designed, builtandequipped to
conform atthe time ofsale with
applicable federalemissions
standards.
• Isfree from defects inmaterials and
workmanship thatmay cause the
vehicle tofail tomeet these standards.
Federal regulations requirethatthis
warranty beineffect fortwo years or
24,000 milesfromthevehicle’s in-service
date, whichever occursfirst.However,
under theterms ofthe Basic Warranty,
Toyota provides coverage ofthree years or
36,000 miles,whichever occursfirst.
Specific components mayhave longer
coverage undertheterms ofthe
Powertrain Warranty.Additionally,
components marked“8/80”inthe parts
list onpages 18–19 havecoverage of
eight years or80,000 miles,whichever
occurs first.
Emission Performance Warranty
Somestates andlocalities have
established vehicleinspection and
maintenance (I/M)programs toencourage
proper vehicle maintenance. Ifan
EPA-approved I/Mprogram isin force in
your area, youareeligible forEmission
Performance Warrantycoverage.
Under theterms ofthe Emission
Performance Warrantyandfederal
regulations, Toyotawillmake allnecessary
repairs ifboth ofthe following occur:
•Your vehicle failstomeet applicable
emissions standardsasdetermined by
an EPA-approved emissionstest.
• This failure results orwill result in
some penalty toyou —such asafine
or denial ofthe right touse your
vehicle —under local,stateorfederal
law.
This warranty isin effect fortwo years or
24,000 milesfromthevehicle’s in-service
date, whichever occursfirst.Additionally,
components marked“8/80”inthe parts
list onpages 18–19 havecoverage of
eight years or80,000 miles,whichever
occurs first.
Federal Emission ControlWarranty
WARRANTY
YourWarranties inDetail17