TOYOTA HIGHLANDER 2002 XU20 / 1.G Owners Manual

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CAUTION
Vehicles with side airbags:
Be careful not to splash water or
spill liquid on the floor. This may
prevent the side airbags from acti-
vating correctly, resulting in serious
injury.
Do not wash the vehicle floor with
water, or allow water to get onto
the floor when cleaning the vehicle
interior or exterior. Water may get
into audio components or other
electrical components above or un-
der the floor carpet (or mat) and
cause a malfunction; and it may
cause body corrosion.
Vinyl interior
The vinyl upholstery may be easily
cleaned with a mild soap or detergent
and water.
First vacuum over the upholstery to re-
move loose dirt. Then, using a sponge or
soft cloth, apply the soap solution to the
vinyl. After allowing it to soak in for a few
minutes to loosen the dirt, remove the dirt
and wipe off the soap with a clean damp
cloth. If all the dirt do not come off, re-
peat the procedure. Commercial foaming
type vinyl cleaners are also available
which work well. Follow the manufacturer ’s
instructions.
NOTICE
Do not use solvent, thinner, gasoline
or window cleaner on the interior.
Carpets
Use a good foamtype shampoo to
clean the carpets.
Begin by vacuuming thoroughly to remove
as much dirt as possible. Several types of
foam cleaners are available; some are in
aerosol cans and others are powders or
liquids which you mix with water to pro-
duce a foam. To shampoo the carpets,
use a sponge or brush to apply the foam.
Rub in overlapping circles.
Do not apply water—the best results are
obtained by keeping the carpet as dry as
possible. Read the shampoo instructions
and follow them closely.
Seat belts
The seat belts may be cleaned with
mild soap and water or with lukewarm
water.
Use a cloth or sponge. As you are clean-
ing, check the belts for excessive wear,
fraying, or cuts.
NOTICE
Do not use dye or bleach on the
belts —it may weaken them.
 Do not use the belts until they be-
come dry.
Cleaning the interior

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Windows
The windows may be cleaned with any
household window cleaner.
NOTICE
When cleaning the inside of the rear
window, be careful not to scratch or
damage the heater wires or connec-
tors.
Air conditioning control panel, car au-
dio, instrument panel, console panel,
and switches
Use a soft damp cloth for cleaning.
Soak a clean soft cloth in water or luke-
warm water then lightly wipe off dirt.
NOTICE
Do not use organic substances (sol-
vents, kerosene, alcohol, gasoline,
etc.) or alkaline or acidic solutions.
These chemicals can cause discol-
oring, staining or peeling of the
surface.
 If you use cleaners or polishing
agents, make sure their ingredients
do not include the substances men-
tioned above.
If you use a liquid car freshener, do
not apply the liquid onto the ve-
hicle’s interior surfaces. It may con-
tain the ingredients mentioned
above. Immediately clean any spill
using the method mentioned above.
Leather Interior
The leather upholstery may be cleaned
with neutral detergent for wool.
Remove dirt using a soft cloth dampened
with 5% solution of neutral detergent for
wool. Then thoroughly wipe off all traces
of detergent with a clean damp cloth.
After cleaning or whenever any part of the
leather gets wet, dry with a soft clean
cloth. Allow the leather to dry in a venti-
lated shaded area.
NOTICE
If a stain should fail to come out
with a neutral detergent, apply a
cleaner that does not contain an
organic solvent.
 Never use organic substances such
as benzine, alcohol or gasoline, or
alkaline or acid solutions for clean-
ing the leather as these could
cause discoloring.
 Use of a nylon brush or synthetic
fiber cloth, etc. may scratch the
fine grained surface of the leather.
 Mildew may develop on soiled leath-
er upholstery. Be especially careful
to avoid oil spots. Try to keep your
upholstery always clean.
 Long exposure to direct sunlight
may cause the leather surface to
harden and shrink. Keep your ve-
hicle in a shaded area, especially in
the summer.

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The interior of your vehicle is apt
to heat up on hot summer days, so
avoid placing on the upholstery
items made of vinyl or plastic or
containing wax as these tend to
stick to leather when warm .
 Improper cleaning of the leather up-
holstery could result in discolor-
ation or staining.
If you have any questions about the
cleaning of your Toyota, your local
Toyota dealer will be pleased to answer
them.

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VEHICLE MAINTENANCE AND CARE
Maintenance requirements 240
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General maintenance 241
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. . .
Does your vehicle need repairing? 243
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Emissions Inspection and Maintenance (I/M) programs 244
. . . . . . . . .
For scheduled maintenance information, please refer to the “Sched-
uled Maintenance Guide” or “Owner’s Manual Supplement”.
SECTION 6

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Your Toyota vehicle has been designed for
fewer maintenance requirements with long-
er service intervals to save both your time
and money. However, each regular mainte-
nance, as well as daytoday care, is
more important than ever before to ensure
smooth, troublefree, safe, and economical
drivings.
It is the owner ’s responsibility to make
sure the specified maintenance, including
general maintenance service, is performed.
Note that both the new vehicle and emis-
sion control system warranties specify that
proper maintenance and care must be per-
formed. See “Owner ’s Warranty Informa-
tion Booklet” or “Owner ’s Manual Supple-
ment” for complete warranty information.
General maintenance
General maintenance items are those day
today care practices that are important to
your vehicle for proper operation. It is the
owner ’s responsibility to ensure that the
general maintenance items are performed
regularly.
These checks or inspections can be done
either by yourself or a qualified technician,
or if you prefer, your Toyota dealer will be
pleased to do them at a nominal cost. Scheduled maintenance
The scheduled maintenance items listed in
the “Scheduled Maintenance Guide” or
“Owner ’s Manual Supplement” are those
required to be serviced at regular inter-
vals.
For details of your maintenance schedule,
read the “Scheduled Maintenance Guide”
or “Owner ’s Manual Supplement”.
It is recommended that any replacement
parts used for maintenance or for the
repair of the emission control system
be Toyota supplied.
The owner may elect to use nonToyota
supplied parts for replacement pur-
poses without invalidating the emission
control system warranty. However, use
of replacement parts which are not of
equivalent quality may impair the effec-
tiveness of the emission control sys-
tems.
You may also elect to have mainte-
nance, replacement, or repair of the
emission control devices and system
performed by any automotive repair es-
tablishment or individual without invali-
dating this warranty. See “Owner’s War-
ranty Information Booklet” or “Owner’s
Manual Supplement” for complete war-
ranty information.Where to go for service?
Toyota technicians are welltrained spe-
cialists and are kept up to date with the
latest service information through technical
bulletins, service tips, and indealership
training programs. They learn to work on
Toyotas before they work on your vehicle,
rather than while they are working on it.
You can be confident that your Toyota
dealer ’s service department performs the
best job to meet the maintenance require-
ments on your vehicle—reliably and eco-
nomically.
Your copy of the repair order is proof that
all required maintenance has been per-
formed for warranty coverage. And if any
problems should arise with your vehicle
while under warranty, your Toyota dealer
will promptly take care of it. Again, be
sure to keep a copy of the repair order
for any service performed on your Toyota.
What about doityourself maintenance?
Many of the maintenance items are easy
to do yourself if you have a little mechani-
cal ability and a few basic automotive
tools. Simple instructions for how to per-
form them are presented on page 245 in
Section 7.
Maintenance requirements

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If you are a skilled doityourself mechan-
ic, the Toyota service manuals are recom-
mended. Please be aware that doityour-
self maintenance can affect your warranty
coverage. See “Owner ’s Warranty Informa-
tion Booklet” or “Owner ’s Manual Supple-
ment” for the details. Listed below are the general maintenance
items that should be performed as fre-
quently as specified. In addition to check-
ing the items listed, if you notice any
unusual noise, smell or vibration, you
should investigate the cause or take your
vehicle to your Toyota dealer or a quali-
fied service shop immediately. It is recom-
mended that any problem you notice be
brought to the attention of your dealer or
the qualified service shop for their advice.
CAUTION
Make these checks only where ade-
quate ventilation can be obtained if
you run the engine.
OUTSIDE THE VEHICLE
Items listed below should be performed
from time to time, unless otherwise
specified.
Tire pressure
Check the pressure with a gauge every
two weeks, or at least once a month. See
page 260 in Section 72 for additional
information.Tire surface and wheel nuts
Check the tires carefully for cuts, damage
or excessive wear. See page 261 in Sec-
tion 72 for additional information. When
checking the tires, make sure no nuts are
missing, and check the nuts for loose-
ness. Tighten them if necessary.
Tire rotation
Rotate the tires according to the
maintenance schedule. (For scheduled
maintenance information, please refer to
the “Scheduled Maintenance Guide” or
“Owner ’s Manual Supplement”.) See page
262 in Section 72 for additional
information.
Fluid leaks
Check underneath for leaking fuel, oil, wa-
ter or other fluid after the vehicle has
been parked for a while. If you smell fuel
fumes or notice any leak, have the cause
found and corrected immediately.
Doors and engine hood
Check that all side doors and back door
operate smoothly and all latches lock se-
curely. Make sure the engine hood sec-
ondary latch secures the hood from open-
ing when the primary latch is released.
General maintenance

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INSIDE THE VEHICLE
Items listed below should be checked
regularly, e.g. while performing periodic
services, cleaning the vehicle, etc.
Lights
Make sure the headlights, stop lights, tail
lights, turn signal lights, and other lights
are all working. Check headlight aim.
Service reminder indicators and warning
buzzers
Check that all service reminder indicators
and warning buzzers function properly.
Steering wheel
Check that it has the specified free play.
Be alert for changes in steering condition,
such as hard steering or strange noise.
Seats
Check that all seat controls such as seat
adjusters, seatback recliner, etc. operate
smoothly and that all latches lock securely
in any position. Check that the head re-
straints move up and down smoothly and
that the locks hold securely in any latched
position. For foldingdown rear seatbacks,
check that the latches lock securely. Seat belts
Check that the seat belt system such as
buckles, retractors and anchors operate
properly and smoothly. Make sure the belt
webbing is not cut, frayed, worn or dam-
aged.
Accelerator pedal
Check the pedal for smooth operation and
uneven pedal effort or catching.
Brake pedal
Check the pedal for smooth operation and
that the pedal has the proper clearance.
Check the brake booster function.
Brakes
At a safe place, check that the brakes do
not pull to one side when applied.
Parking brake
Check that the pedal has the proper travel
and that, on a safe incline, your vehicle
is held securely with only the parking
brake applied.
Automatic transmission “Park” mecha-
nism
Check the lock release button of the se-
lector lever for proper and smooth opera-
tion. On a safe incline, check that your
vehicle is held securely with the selector
lever in “P” position and all brakes re-
leased.
IN THE ENGINE COMPARTMENT
Items listed below should be checked
from time to time, e.g. each time when
refueling.
Washer fluid
Make sure there is sufficient fluid in the
tank. See page 271 in Section 73 for
additional information.
Engine coolant level
Make sure the coolant level is between
the “F” and “L” lines on the seethrough
reservoir when the engine is cold. See
page 256 in Section 72 for additional
information.
Radiator, condenser and hoses
Check that the front of the radiator and
condenser are clean and not blocked with
leaves, dirt or insects. See page 257 in
Section 72 for additional information.

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Battery electrolyte level
Your Toyota has a maintenance free bat-
tery. You do not have to add distilled wa-
ter. For longer life of the battery, however,
see page 268 for additional information.
Brake fluid level
Make sure the brake fluid level is correct.
See page 257 in Section 72 for addition-
al information.
Engine oil level
Check the level on the dipstick with the
engine turned off and the vehicle parked
on a level spot. See page 254 in Section
72 for additional information.
Power steering fluid level
Check the level through the reservoir. The
level should be in the “HOT” or “COLD”
range depending on the fluid temperature.
See page 258 in Section 72 for addition-
al information.
Exhaust system
If you notice any change in the sound of
the exhaust or smell exhaust fumes, have
the cause located and corrected immedi-
ately. (See “Engine exhaust cautions” on
page 185 in Section 2.) Be on the alert for changes in perfor-
mance, sounds, and visual tipoffs that
indicate service is needed. Some impor-
tant clues are as follows:
Engine missing, stumbling, or pinging
Appreciable loss of power
Strange engine noises
A leak under the vehicle (however, wa-
ter dripping from the air conditioning
after use is normal.)
Change in exhaust sound (This may
indicate a dangerous carbon monoxide
leak. Drive with the windows open and
have the exhaust system checked im-
mediately.)
Flatlooking tire; excessive tire squeal
when cornering; uneven tire wear
Vehicle pulls to one side when driving
straight on a level road
Strange noises related to suspension
movement
Loss of brake effectiveness; spongy
feeling brake pedal; pedal almost
touches floor; vehicle pulls to one side
when braking
Engine coolant temperature continually
higher than normalIf you notice any of these clues, take your
vehicle to your Toyota dealer as soon as
possible. It probably needs adjustment or
repair.
CAUTION
Do not continue driving with the ve-
hicle unchecked. It could result in se-
rious vehicle damage and possibly
personal injury.
Does your vehicle need
repairing?

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Some states have vehicle emission in-
spection programs which include OBD
(OnBoard Diagnostics) che cks.
The OBD system monitors the operation
of the emission control system. When the
OBD system determines that a problem
exists somewhere in the emission control
system, the malfunction indicator lamp
comes on. In this case, your vehicle may
not pass the I/M test and need to be
repaired. Contact your Toyota dealer to
service the vehicle.
Even if the malfunction indicator lamp
does not come on, your vehicle may not
pass the I/M test as readiness codes
have not been set in the OBD system.
Readiness codes are automatically set
during ordinary driving. However, when the
battery is disconnected or run down, the
codes are erased. Also, depending on
your driving habits, the codes may not be
completely set.
Also, if the malfunction indicator lamp had
come on recently due to temporary mal-
function such as a loose fuel tank cap,
your vehicle may not pass the I/M test. The malfunction indicator lamp will go off
after taking several driving trips, but the
error code in the OBD system will not be
cleared unless about 40 trips or more are
taken.
If your vehicle does not pass the I/M test
even the malfunction indicator lamp does
not come on, contact your Toyota dealer
to prepare the vehicle for retesting.
Emissions Inspection and
Maintenance (I/M) programs