TOYOTA HIGHLANDER 2004 XU20 / 1.G Owners Manual

’04 HIGHLANDER_U (L/O 0308)
343
2004 HIGHLANDER from Aug. ’03 Prod. (OM48478U)
If towing is necessary, we recommend
you to have it done by your Toyota
dealer or a commercial tow truck ser-
vice.
If towing service is not available in an
emergency, your vehicle may be tempo-
rarily towed by a cable or chain se-
cured to one of the emergency towing
eyelets on the front of the vehicle. Use
extreme caution when towing the ve-
hicle.
To install the front towing eyelet, see
“—Installing front towing eyelet” on page
344 in this Section.
NOTICE
Only use specified towing eyelet;
otherwise your vehicle may be dam-
aged.
 Never tow a vehicle from the rear
with four wheels on the ground.
This may cause serious damage to
the transmission.
A driver must be in the vehicle to steer
it and operate the brakes.
Towing in this manner may be done only
on hard− surfaced roads for a short dis-
tance and at low speeds. Also, the
wheels, axles, drive train, steering and
brakes must all be in good condition.
CAUTION
Use extreme caution when towing ve-
hicles. Avoid sudden starts or erratic
driving maneuvers which would place
excessive stress on the emergency
towing eyelet and towing cable or
chain. The eyelet and towing cable or
chain may break and cause serious
injury or damage.
NOTICE
Use only a cable or chain specifically
intended for use in towing vehicles.
Securely fasten the cable or chain to
the towing eyelet provided.
Before towing, release the parking brake
and put the transmission in “N”. The key
must be in “ACC” (engine off) or “ON”
(engine running).
CAUTION
If the engine is not running, the pow-
er assist for the brakes and steering
will not work so steering and braking
will be much harder than usual.
—Emergency towing

’04 HIGHLANDER_U (L/O 0308)
344
2004 HIGHLANDER from Aug. ’03 Prod. (OM48478U)
1. Remove the front towing eyelet cover
on the front bumper by pushing the
outside of the cover.2. Use the front towing eyelet in the lug-gage compartment. Secure it to the
hole on the bumper by turning clock-
wise. (For the towing eyelet location,
see “—Required tools and spare tire”
on page 330 in this Section.)3. Tighten the front towing eyelet securelyby a wheel nut wrench.
CAUTION
When installing the eyelet on the ve-
hicle, be sure to tighten the front
eyelet securely. If the eyelet is loose,
it may come off when being towed
and result in death or serious injury.
—Installing front towing eyelet

’04 HIGHLANDER_U (L/O 0308)
345
2004 HIGHLANDER from Aug. ’03 Prod. (OM48478U)
Before emergency towing, check that
the eyelet is not broken or damaged
and that the installation bolts are not
loose.
Fasten the towing cable or chain se-
curely to the eyelet.
Do not jerk the eyelet. Apply steady
and even force.
To avoid damaging the eyelet, do not
pull from the side or at a vertical
angle. Always pull straight ahead.
CAUTION
If the emergency towing eyelet is
used to get out when your vehicle
becomes struck in mud, sand or oth-
er condition from which the vehicle
cannot be driven out under its own
power, make sure to observe the pre-
cautions mentioned below. Otherwise,
excessive stress will be put on the
eyelet and the towing cable or chain
may break, causing serious injury or
damage.
If the towing vehicle can hardly
move, do not forcibly continue the
towing. Contact your Toyota dealer
or a commercial tow truck service
for assistance.
Tow the vehicle as straight ahead
as possible.
Keep away from the vehicle during
towing.
The following methods are effective to get
out when your vehicle is struck in mud,
sand or other condition from which the
vehicle cannot be driven out under its own
power. Use extreme caution when towing
vehicles. In addition, keep away from the
vehicles and towing cable or chain when
towing.
Remove the soil and sand in the front
and the back of the tires.
Place a stone or wood under the tires.
—Emergency towing eyelet
precautions — Tip s fo r to win g a st u ck
vehicle

’04 HIGHLANDER_U (L/O 0308)
346
2004 HIGHLANDER from Aug. ’03 Prod. (OM48478U)
If you cannot shift the selector lever
out of the “P” position to other posi-
tions even though the brake pedal is
depressed, use the shift lock override
button as follows:
1. Turn the ignition key to the “LOCK” position. Make sure the parking
brake is applied.
2. Pry up the cover with a flatbladed screwdriver or equivalent.3. Insert your finger into the hole topush down the shift lock override
button. You can shift out of the “P”
position only while pushing the but-
ton.
4. Shift into the “N” position.
5. Insert the cover.
6. Start the engine. For your safety, keep the brake pedal depressed.
Be sure to have the system checked by
your Toyota dealer as soon as possible. You can purchase a new key at your
Toyota dealer if you can give them the
key number. If your vehicle is equipped
with the engine immobilizer system, the
dealer will also need your master key.
Vehicles with engine immobilizer system—
Even if you lose only one key, contact
your Toyota dealer to make a new key. If
you lose all your master keys, you cannot
make new keys; the whole engine immobi-
lizer system must be replaced.
See the suggestion given in “Keys” on
page 12 in Section 1
−2.
If your keys are locked in the vehicle and
you cannot get a duplicate, many Toyota
dealers can still open the door for you,
using their special tools. If you must
break a window to get in, we suggest
breaking the smallest side window be-
cause it is the least expensive to replace.
Be extremely cautious to avoid cuts from
the glass.
If you cannot shift automatic
transmission selector lever If you lose your keys

’04 HIGHLANDER_U (L/O 0308)
347
2004 HIGHLANDER from Aug. ’03 Prod. (OM48478U)
You can purchase a new wireless re-
mote control transmitter at your Toyota
dealer.
Have the registered identification numbers
of your transmitters deleted from your ve-
hicle by your Toyota dealer as soon as
possible to avoid the possibility of theft or
an accident. Then, have the identification
number of your new transmitter registered.
At the same time, you must bring all of
the remaining transmitters to have them
registered again as well.
You can use the wireless remote control
system with the new transmitter. Contact
your Toyota dealer for detailed information.
If you lose your wireless
remote control transmitter

’04 HIGHLANDER_U (L/O 0308)
348
2004 HIGHLANDER from Aug. ’03 Prod. (OM48478U)

’04 HIGHLANDER_U (L/O 0308)
349
2004 HIGHLANDER from Aug. ’03 Prod. (OM48478U)
CORROSION PREVENTION AND
APPEARANCE CARE
Corrosion prevention and appearance care
Protecting your Toyota from corrosion 350
. . . . . . . . . . . . . . . . . . . . . . . . .
Washing and waxing your Toyota 351
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the interior 353
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \
. . . .
SECTION 5

’04 HIGHLANDER_U (L/O 0308)
350
2004 HIGHLANDER from Aug. ’03 Prod. (OM48478U)
Toyota, through the diligent research, de-
sign and use of the most advanced
technology available, helps prevent corro-
sion and provides you with the finest qual-
ity vehicle construction. Now, it is up to
you. Proper care of your Toyota can help
ensure long −term corrosion prevention.
The most common causes of corrosion
to your vehicle are:
The accumulation of road salt, dirt and
moisture in hard −to −reach areas under
the vehicle.
Chipping of paint, or undercoating
caused by minor accidents or by
stones and gravel.
Care is especially important if you live
in particular areas or operate your ve-
hicle under certain environmental condi-
tions:
Road salt or dust control chemicals will
accelerate corrosion, as will the pres-
ence of salt in the air near the sea −
coast or in areas of industrial pollution.
High humidity accelerates corrosion es-
pecially when temperatures range just
above the freezing point.
Wetness or dampness to certain parts
of your vehicle for an extended period
of time, may cause corrosion even
though other parts of the vehicle may
be dry.
High ambient temperatures can cause
corrosion to those components of the
vehicle which do not dry quickly due to
lack of proper ventilation.
The above signifies the necessity to keep
your vehicle, particularly the underside, as
clean as possible and to repair any dam-
age to paint or protective coatings as
soon as possible.
To help prevent corrosion on your
Toyota, follow these guidelines:
Wash your vehicle frequently. It is, of
course, necessary to keep your vehicle
clean by regular washing, but to prevent
corrosion, the following points should be
observed:
If you drive on salted roads in the
winter or if you live near the ocean,
you should hose off the undercarriage
at least once a month to minimize cor-
rosion.
High pressure water or steam is effec-
tive for cleaning the vehicle’s underside
and wheel housings. Pay particular
attention to these areas as it is difficult
to see all the mud and dirt. It will do
more harm than good to simply wet the
mud and debris without removing. The
lower edge of doors, rocker panels and
frame members have drain holes which
should not be allowed to clog with dirt
as trapped water in these areas can
cause corrosion.
Wash the underside of the vehicle thor-
oughly when winter is over.
See “Washing and waxing your Toyota” on
page 351 for more tips.
Check the condition of your vehicle’s
paint and trim. If you find any chips or
scratches in the paint, touch them up im-
mediately to prevent corrosion from start-
ing. If the chips or scratches have gone
through the bare metal, have a qualified
body shop make the repair.
Protecting your Toyota from
corrosion

’04 HIGHLANDER_U (L/O 0308)
351
2004 HIGHLANDER from Aug. ’03 Prod. (OM48478U)
Check the interior of your vehicle. Wa-
ter and dirt can accumulate under the
floor mats and could cause corrosion. Oc-
casionally check under the mats to make
sure the area is dry. Be particularly care-
ful when transporting chemicals, cleans-
ers, fertilizers, salt, etc.; these should be
transported in proper containers. If a spill
or leak should occur, immediately clean
and dry the area.
Use mud shields on your wheels. If you
drive on salted or gravel roads, mud
shields help protect your vehicle. Full −size
shields, which come as near to the ground
as possible, are the best. We recommend
that the fittings and the area where the
shields are installed be treated to resist
corrosion. Your Toyota dealer will be
happy to assist in supplying and installing
the shields if they are recommended for
your area.
Keep your vehicle in a well ventilated
garage or a roofed place. Do not park
your vehicle in a damp, poorly venti-
lated garage. If you wash your vehicle in
the garage, or if you drive it covered with
water or snow, your garage may be so
damp and it will cause corrosion. Even if
your garage is heated, a wet vehicle can
corrode if the ventilation is poor. Washing your Toyota
Keep your vehicle clean by regular
washing.
The following cases may cause weakness
to the paint or corrosion to the body and
parts. Wash your vehicle as soon as pos-
sible.
When driving in a coastal area
When driving on a road sprinkled with
antifreeze
When having coal tar, tree sap, bird
droppings and carcass of an insect
When driving in the areas where there
is a lot of smoke, soot, dust, iron dust
and chemical substances
When the vehicle becomes remarkably
dirty with dust and mud
Handwashing your Toyota
Work in the shade and wait until the
vehicle body is not hot to the touch.
CAUTION
When cleaning under floor or chassis,
be careful not to injure your hands.
1. Rinse off loose dirt with a hose. Re- move any mud or road salt from the
underside of the vehicle or in the
wheel wells.
2. Wash with a mild car −wash soap,
mixed according to the manufacturer ’s
instructions. Use a soft cotton mitt and
keep it wet by dipping it frequently into
the wash water. Do not rub hard—let
the soap and water remove the dirt.
Fuel filler door: Do not apply water (high −
pressure car wash, for example) at or
near the fuel tank inlet with the fuel filler
door opened. If the water enters the air
vent, you may experience trouble with re-
fueling or rough engine idling.
Plastic wheel ornaments: The plastic
wheel ornaments are damaged easily by
organic substances. If any organic sub-
stances splashes an ornament, be sure to
wash it off with water and check if the
ornament is damaged.
CAUTION
Do not attach the heavily damaged
plastic wheel ornament. It may fly off
the wheel and cause accidents while
the vehicle is moving.
Washing and waxing your
To y o t a

’04 HIGHLANDER_U (L/O 0308)
352
2004 HIGHLANDER from Aug. ’03 Prod. (OM48478U)
Aluminum wheels: Use only a mild soap
or neutral detergent.
Plastic bumpers: Wash carefully. Do not
scrub with abrasive cleaners. The bumper
faces are soft.
Road tar: Remove with turpentine or
cleaners that are marked safe for painted
surfaces.
NOTICE
Do not use organic substances (gaso-
line, kerosene, benzine or strong sol-
vents), which may be toxic or cause
damage.
3. Rinse thoroughly—dried soap can
cause streaking. In hot weather you
may need to rinse each section right
after you wash it.
4. To prevent water spots, dry the vehicle using a clean soft cotton towel. Do not
rub or press hard—you might scratch
the paint. Automatic car wash
Your vehicle may be washed in an auto-
matic car wash, but remember that the
paint can be scratched by some type of
brushes, unfiltered washing water, or the
washing process itself. Scratching reduces
paint durability and gloss, especially on
darker colors. The manager of the car
wash should be able to advise you wheth-
er the process is safe for the paint on
your vehicle.
NOTICE
With mast type antenna:
To prevent damage to the antenna,
make sure it is removed before driv-
ing your Toyota through an automatic
car wash.
Waxing your Toyota
Polishing and waxing is recommended
to maintain the original beauty of your
Toyota’s finish.
Once a month or if the vehicle surface
does not repel water well, apply wax.
1. Always wash and dry the vehicle be- fore you begin waxing, even if you are
using a combined cleaner and wax.
2. Use a good quality polish and wax. If the finish has become extremely weath-
ered, use a car −cleaning polish, fol-
lowed by a separate wax. Carefully fol-
low the manufacturer ’s instructions and
precautions. Be sure to polish and wax
the chrome trim as well as the paint.
Windshield washer nozzles: Make sure
that the nozzles do not become blocked
when waxing. If a nozzle becomes
blocked, contact your Toyota dealer to
have the vehicle serviced.
NOTICE
If a nozzle becomes blocked, do not
try to clear it with a pin or other
object. The nozzle will be damaged.