brake TOYOTA HIGHLANDER 2020 Owners Manual (in English)

2
HIGHLANDER_UTABLE OF CONTENTS
For your information ........................
5
Reading this manual ........................ 9
How to search ................................ 10
Pictorial index ................................ 11
1-1. For safe use Before driving ........................ 22
For safe driving ..................... 23
Seat belts .............................. 25
SRS airbags .......................... 32
Front passenger occupant clas- sification system.................. 41
Exhaust gas precautions....... 46
1-2. Child safety Riding with children ............... 47
Child restraint systems .......... 48
1-3. Emergency assistance Safety Connect ..................... 63
1-4. Theft deterrent system Engine immobilizer system ... 69
Alarm ..................................... 71
2-1. Instrument cluster Warning lights and indicators............................................ 74
Gauges and meters .............. 79
Multi-information display (4.2-inch display)................. 82
Multi-information display (7-inch display)................................ 91
Head-up display ................. 101
Fuel consumption information ......................................... 1063-1. Key information
Keys ................................... 112
3-2.
Opening, closing and locking
th

e doors
Side doors .......................... 115
Back door ........................... 119
Smart key system .............. 131
3-3. Adjusting the seats Front seats ......................... 138
Rear seats.......................... 139
Driving position memory .... 144
Head restraints................... 147
3-4. Adjust
ing the steering wheel
and mirrors
Ste

ering wheel ...................150
Inside rear view mirror ....... 151
Digital Rearview Mirror....... 152
Outside rear view mirrors ... 162
3-5. Opening, closing the win- dows and moon roof
Power windows .................. 164
Moon roof ........................... 167
Panoramic moon roof......... 170
4-1. Before driving Driving the vehicle.............. 177
Cargo and luggage ............ 184
Vehicle load limits .............. 187
Trailer towing...................... 188
Dinghy towing .................... 199
4-2. Driving procedures Engine

(ignition) switch ...... 200
Automatic transmission ...... 204
Turn signal lever................. 208
Parking brake ..................... 209
1For safety and security
2Vehicle status information
and indicators
3Before driving
4Driving

3TABLE OF CONTENTS
HIGHLANDER_U
1
2
3
4
5
6
7
8
9
10
Brake Hold ......................... 212
4-3. Operating the lights and wip- ers
Headlight switch ................. 214
Automatic High Beam ........ 217
Fog light switch .................. 220
Windshield wipers and washer ......................................... 220
Rear windshield wiper and washer ............................. 223
4-4. Refueling Opening the fuel tank cap .. 225
4-5. Using the driving support sys- tems
Toyota Safety Sense 2.0 .... 227
PCS (Pre-Collision System) ......................................... 233
LTA (Lane Tracing Assist)... 241
RSA (Road Sign Assist) ..... 251
Dynamic radar cruise control with full-speed range ........ 254
Stop & Start system ........... 264
BSM (Blind Spot Monitor)... 270
Intuitive parking assist ........ 276
RCTA (Rear cross traffic alert) function ............................ 284
PKSB (Parking Support Brake) ......................................... 289
Parking Support Brake function (static objects) .................. 296
Parking Support Brake function (rear-crossing vehicles).... 302
Driving mode select switch ......................................... 306
Multi-terrain Select ............. 307
Snow mode switch ............. 310
Downhill assist control system ......................................... 311
Driving assist systems........ 313
4-6. Driving tips Winter driving tips............... 319
Utility vehicle precautions... 3225-1. Toyota multi-operation touch
Toyota multi-operation touch......................................... 326
5-2. Using the air conditioning system and defogger
Front manual air conditioning
system ............................. 328
Front automatic air conditioning system ............................. 333
Rear manual air conditioning system ............................. 346
Rear automatic air conditioning system ............................. 348
Heated steering wheel/seat heaters/seat ventilators.... 352
5-3. Using the interior lights Interior lights list ................. 355
5-4. Using the storage features List of storage features ...... 358
Luggage compartment features ......................................... 363
5-5. Using the other interior fea- tures
Other interior features ........ 367
Garage do or opener

........... 379
6-1. Maintenance and care Cleaning and protecting the vehicle exterior................. 388
Cleaning and protecting the vehicle interior.................. 391
6-2. Maintenance Maintenance requirements......................................... 394
General maintenance......... 396
5Interior features
6Maintenance and care

6
HIGHLANDER_U
Anti-lock brake system
 SRS airbag system
 Seat belt pretensioner system
Be sure to check with your Toy-
ota dealer for precautionary
measures or special instructions
regarding installation of a mobile
two-way radio system.
The vehicle is equipped with
sophisticated computers that will
record certain data, such as:
• Engine speed/Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Operation status of the driving assist systems
• Images from the cameras
Your vehicle is equipped with cam-
eras. Contact your Toyota dealer for
the location of recording cameras.
The recorded data varies
according to the vehicle grade
level and options with which it is
equipped.
These computers do not record
conversations or sounds, and
only record images outside of
the vehicle in certain situations.
Data Transmission
Your vehicle may transmit the data
recorded in these computers to
Toyota without notification to you.
Data usage
Toyota may use the data recorded
in this computer to diagnose mal-
functions, conduct research and
development, and improve quality.
Toyota will not disclose the
recorded data to a third party
except:
• With the consent of the vehicle
owner or with the consent of the
lessee if the vehicle is leased
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehi-
cle or vehicle owner
 Recorded image information
can be erased by your Toyota
dealer.
The image recording function can
be disabled. However, if the func-
tion is disabled, data from when the
system operates will not be avail-
able.
To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Subscription Service Agreement
for information on data collected
Vehicle data recording
Usage of data collected
through Safety Connect
(U.S. mainland only)

7
HIGHLANDER_U
and its usage.
To learn more about the vehicle
data collected, used and shared
by Toyota, please visit
www.toyota.com/privacyvts/
.
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was depressing the accelera-
tor and/or brake pedal; and,
• How fast the vehicle was trav- eling.
These data can help provide a
better understanding of the cir-
cumstances in which crashes
and injuries occur. NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.

Disclosure of the EDR data
Toyota will not disclose the data
recorded in an EDR to a third party
except when:
• An agreement from the vehicle’s
owner (or the lessee for a leased
vehicle) is obtained
• In response to an official request by the police, a court of law or a
government agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party
Event data recorder

18Pictorial index
HIGHLANDER_U
USB port*1
USB charging ports ........................................................... P.367
Power outlet ....................................................................... P.376
Brake hold switch .............................................................. P.212
Parking brake switch ......................................................... P.209
Applying/releasing................................................................ P.209
Precautions against winter season ...................................... P.319
Warning buzzer/light/message ...... ....................................... P.460
Stop & Start cancel switch
*2............................................. P.265
“DAC” switch
*2................................................................... P.311
Snow mode switch ............................................................. P.310
VSC OFF switch ................................................................. P.314
Driving mode select switch ............................................... P.306
Multi-terrain Select switch
*2.............................................. P.307
*1: Refer to “NAVIGATION AND MU LTIMEDIA SYSTEM OWNER’S MAN-
UAL”.
*2: If equipped

341-1. For safe use
HIGHLANDER_U
Your vehicle is equipped with ADVANCED AIRBAGS designed
based on the US motor vehicle safety standards (FMVSS208). The
airbag sensor assembly (ECU) controls airbag deployment based on
information obtained from the sensors etc. shown in the system
components diagram above. This information includes crash sever-
ity and occupant information. As the airbags deploy, a chemical
reaction in the inflators quickly fills the airbags with non-toxic gas to
help restrain the motion of the occupants.
■If the SRS airbags deploy
(inflate)
●Slight abrasions, burns, bruising
etc., may be sustained from SRS
airbags, due to the extremely high
speed deployment (inflation) by
hot gases.
●A loud noise and white powder will
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and
inflator) as well as the front seats,
parts of the front and rear pillars,
and roof side rails, may be hot for
several minutes. The airbag itself
may also be hot.
●The windshield may crack.
●All of the doors will be unlocked.
(  P.116)
●The brakes and st op lights will be
controlled automatically. ( P.314)
●The interior lights will turn on auto-
matically. ( P.357)
●The emergency flashers will turn
on automatically. ( P.442)
●Fuel supply to the engine will be
stopped. ( P.449)
●For Safety Connect subscribers, if
any of the following situations
occur, the system is designed to
send an emergency call to the
response center, notifying them of
the vehicle’s location (without
needing to push the “SOS” button)
and an agent will a ttempt to speak
with the occupants to ascertain
the level of emergency and assis-
tance required. If the occupants are unable to communicate, the
agent automatically treats the call
as an emergency and helps to dis-
patch the necessary emergency
services. (
P. 6 3 )
• An SRS airbag is deployed.
• A seat belt pretensioner is acti- vated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy
in the event of an impact that
exceeds the set threshold level
(the level of force corresponding
to an approximately 12 - 18 mph
[20 - 30 km/h] fr ontal collision with
a fixed wall that does not move or
deform).
However, this threshold velocity will
be considerably higher in the follow-
ing situations:
• If the vehicle strikes an object, such as a parked vehicle or sign
pole, which can move or deform
on impact
• If the vehicle is involved in an underride collision, such as a colli-
sion in which the front of the vehi-
cle “underrides”, or goes under,
the bed of a truck
●Depending on the type of collision,
it is possible that only the seat belt
pretensioners will activate.
●The SRS front airbags for the front
passenger will not activate if there
is no passenger sitting in the front
passenger seat. However, the
SRS front airbags for the front

752-1. Instrument cluster
HIGHLANDER_U
2
Vehicle status information and indicators
7-inch display
The units used on the meters and some indicators may differ
depending on the target region.
Warning lights inform the driver
of malfunctions in the indicated
vehicle’s systems.
Warning lights
(U.S.A.)
Brake system warning
light
*1 (  P.450)
(red)
(Canada)
Brake system warning
light
*1 (  P.450)
(yellow)
Brake system warning
light
*1 ( P.450)
High coolant temperature
warning light
*2 (  P.450)
Charging system warning
light
*1 (  P.451)
Low engine oil pressure
warning light
*2 (  P.451)
(U.S.A.)
Malfunction indicator
lamp
*1 ( P.451)
(Canada)
Malfunction indicator
lamp
*1 ( P.451)
SRS warning light
*1
(  P.451)
(U.S.A.)
ABS warning light*1
(  P.452)
(Canada)
ABS warning light*1
(  P.452)
Brake Override System
warning light/Drive-Start
Control warning light
*2
(  P.452)
(red/yel-
low)
Electric power steering
system warning light
( P.452)
Low fuel level warning
light
*1(  P.453)
Driver’s and front passen-
ger’s seat belt reminder
light ( P.453)

762-1. Instrument cluster
HIGHLANDER_U
*1: These lights turn on when the engine switch is turned to ON to
indicate that a system check is
being performed. They will turn off after the engine is started, or
after a few sec
onds. There may
be a malfunction in a system if a
light does not come on, or turn
off. Have the vehicle inspected
by your Toyota dealer.
*2: This light illuminates on the multi-information display.
*3: 7-inch display only : This light illu-
minates on the mu lti-information
display.
*4: This light comes on when the system is turned off.
*5: 4.2-inch display only: These lights turn on when the engine
switch is turned to ON to indicate
that a system check is being per-
formed. They will turn off after
the engine is started, or after a
few seconds. There may be a
malfunction in a system if a light
does not come on, or turn off.
Have the vehicle inspected by
your Toyota dealer.
*6: 7-inch display only
The indicators inform the driver
of the operating state of the
Rear passengers’ seat
belt reminder light
*2
(  P.453)
Tire pressure warning
light
*1 (  P.454)
(orange)
LTA indicator*2 ( P.454)
(flashes)
Stop & Start cancel indica-
tor
*3, 4, 5 (if equipped)
(  P.454)
(flashes)
Intuitive parking assist
OFF indicator
*1, 4, 6 (if
equipped) ( P.455)
(flashes)
RCTA OFF indicator*2, 4 (if
equipped) ( P.455)
(flashes)
PKSB OFF indicator*1, 4, 6
(if equipped) ( P.455)
(flashes or
illumi-
nates)PCS warning light*1
(  P.456)
Slip indicator
*1 (  P.456)
(flashes)
(U.S.A.)
Parking brake indicator*1
(  P.457)
(flashes)
(Canada)
Parking brake indicator*1
(  P.457)
(flashes)
Brake hold operated indi-
cator
*1 ( P.457)
WARNING
■If a safety system warning
light does not come on
Should a safety system light such
as the ABS and SRS warning
lights not come on when you start
the engine, this could mean that
these systems are not available to
help protect you in an accident,
which could result in death or seri-
ous injury. Have the vehicle
inspected by your Toyota dealer
immediately if this occurs.
Indicators

772-1. Instrument cluster
HIGHLANDER_U
2
Vehicle status information and indicators
vehicle’s various systems.
Turn signal indicator
(  P.208)
(U.S.A.)
Headlight indicator
( P.214)
(Canada)
Tail light indicator
( P.214)
Headlight high beam indi-
cator ( P.216)
Automatic High Beam indi-
cator
*1 (  P.217)
Front fog light indicator
*1
(if equipped) ( P.220)
PCS warning light
*3, 4
(  P.235)
Cruise control indicator
*2
(  P.261)
Dynamic radar cruise con-
trol indicator
*2 (  P.254)
Cruise control “SET” indi-
cator
*2 (  P.254)
(white)
LTA i n d i c a t o r*2 ( P.246)
(green)
LTA i n d i c a t o r*2 ( P.246)
(orange)
(flashes)LTA i n d i c a t o r*2 (  P.246)
BSM outside rear view
mirror indicators
*5, 6 (if
equipped) ( P.271, 284)
BSM OFF indicator
*2, 3 (if
equipped) ( P.271)
Intuitive parking assist
OFF indicator
*3, 4, 10(if
equipped) ( P.277)
RCTA OFF indicator*2, 3 (if
equipped) ( P.284)
PKSB OFF indicator
*3, 4,
10
(if equipped) ( P.290)
Stop & Start indicator
*1, 9
(if equipped) ( P.264)
Stop & Start cancel indica-
tor
*1, 3, 9 (if equipped)
(  P.265)
(flashes)
Slip indicator*4 ( P.314)
VSC OFF indicator
*3, 4
(  P.315)
Smart key system indica-
tor
*2 (  P.200)
(U.S.A.)
Parking brake indicator*4
(  P.209)
(Canada)
Parking brake indicator*4
(  P.209)
Brake hold standby indica-
tor
*4 (  P.212)
Brake hold operated indi-
cator
*4 (  P.212)
Snow mode indicator
*2
(  P.310)
Downhill assist control
system indicator
*1, 9 (if
equipped) ( P.311)
Eco Driving Indicator
Light
*4 (  P. 8 4 , 9 3 )
Low outside temperature
indicator
*2, 7 (  P. 7 9 )
Security indicator
*8
(  P.69, 71)
“PASS AIR BAG ON/OFF”
indicator
*4, 8 (  P. 4 1 )

972-1. Instrument cluster
HIGHLANDER_U
2
Vehicle status information and indicators
• “Sway Sensitivity”
Select to set the vehicle sway warn-
ing sensitivity.
 PCS (Pre-Collision Sys-
tem) ( P.233)
Press to enable/disable the
pre-collision system.
• PCS (Pre-Collision System)
on/off
Select to enable/disable the
pre-collision system.
Press and hold to change the
settings of the following item:
• “Sensitivity”
Select to change the pre-collision
warning timing.
 BSM (Blind Spot Monitor)
(if equipped) ( P.270)
Press to enable/disable the
Blind Spot Monitor function.
• BSM (Blind Spot Monitor) on/off
Select to enable/disable the Blind
Spot Monitor function.
Press and hold to change the
settings of the following items:
• “Brightness”
Select to switch the brightness of
the outside rear view mirror indica-
tors. (P.271)
• “Sensitivity”
Select to change the alert timing for
an approaching vehicle.
 Intuitive parking assist (if
equipped) ( P.276)
Press to enable/disable the Intuitive parking assist.
• Intuitive parking assist on/off
Select to enable/d
isable the Intui-
tive parking assist.
Press and hold to change the
settings of the following item:
•“Volume”
Select to set the volume of the
buzzer which sounds when the
Intuitive parking assist is operated.
 RCTA (Rear Cross Traffic
Alert) (if equipped) ( P.284)
Press to enable/disable the
Rear Cross Traffic Alert function.
• RCTA (Rear Cross Traffic Alert)
on/off
Select to enable/d isable the Rear
Cross Traffic Alert function.
Press and hold to change the
settings of the following item:
•“Volume”
Select to change the volume of the
RCTA buzzer.
 PKSB (Parking Support
Brake) (if equipped) ( P.289)
Press to enable/disable the
Parking Support Brake function.
 HUD (Head-up display) (if
equipped) ( P.101)
Press to enable/disable the
head-up display.
• HUD (Head-up display) on/off
Select to enable/disable the
head-up display.