hood open TOYOTA HIGHLANDER 2020 Owners Manual (in English)

4TABLE OF CONTENTS
HIGHLANDER_U
Emission inspection and mainte-nance (I/M) programs....... 398
6-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ................................. 400
Hood .................................. 402
Positioning a floor jack ....... 403
Engine compartment .......... 404
Tires ................................... 411
Tire inflation pressure......... 423
Wheels ............................... 425
Air conditioning filter ........... 426
Electronic key battery ......... 428
Checking and replacing fuses ......................................... 429
Headlight aim ..................... 431
Light bulbs .......................... 432
7-1. Essential information Emergency flashers ........... 442
If your vehicle has to be stopped in an emergency .............. 442
If the vehicle is trapped in rising water ................................ 443
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................... 445
If you think something is wrong ......................................... 448
Fuel pump shut off system ......................................... 449
If a warning light turns on or a warning buzzer sounds .... 450
If a warning message is dis- played .............................. 460
If you have a flat tire ........... 464
If the engine will not start ... 478
If you lose your keys .......... 479If the fuel filler door cannot be
opened ............................. 480
If the electronic key does not operate properly............... 481
If the vehicle battery is dis- charged ............................ 483
If your vehicle overheats .... 487
If the vehicle becomes stuck ......................................... 489
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................................. 492
Fuel information ................. 503
Tire information .................. 505
8-2. Customization Customizable features ....... 515
8-3. Initialization Items to initialize ................ 527
9-1. For owners Reporting safety defects for U.S. owners ............................. 530
Seat belt instructions for Cana- dian owners (in French) ... 530
SRS airbag instructions for Canadian owners (in French)......................................... 532
Headlight aim instructions for Canadian owners (in French)
........ ................................. 53

9
What to do if... (Troubleshooting) ......................................... 542
Alphabetical Index.............. 545
7When trouble arises
8Vehicle specifications
9For owners
Index

12Pictorial index
HIGHLANDER_U
Precautions for winter season.... .......................................... P.319
To prevent freezing (windshield wiper de-icer) ............. P.330, 335
Precautions for car wash
*.................................................... P.389
Fuel filler door .................................................................... P.225
Refueling method ................................................................. P.225
Fuel type/fuel tank capacity ................................................. P.495
Tires..................................................................................... P.411
Tire size/inflation pressure ........................................... P.411, 499
Winter tires/tire chains ......................................................... P.319
Checking/rotation/tire pressure warning system .................. P.411
Coping with flat tires............................................................. P.464
Hood .................................................................................... P.402
Opening ............................................................................... P.402
Engine oil ............................................................................. P.495
Coping with overheating ...................................................... P.487
Warning messages .............................................................. P.460
Headlights........................................................................... P.214
Parking lights ..................................................................... P.214
Front turn signal lights ...................................................... P.208
Parking lights
*/daytime running lights............................. P.214
Front side marker lights .................................................... P.214
Front fog lights
*.................................................................. P.220
Stop/tail lights .................................................................... P.214
Tail lights............................................................................. P.214
Back-up lights
Shifting the shift lever to R ................................................... P.204
License plate lights............................................................ P.214
Rear turn signal lights ....................................................... P.208
Light bulbs of the exterior lights for driving
(Replacing method: P.432, Watts: P.501)

15Pictorial index
HIGHLANDER_U
Turn signal lever................................................................. P.208
Headlight switch ................................................................ P.214
Headlights/side marker lights/park ing lights/tail lights/license plate
lights/daytime running lights ................................................. P.214
Front fog lights
*1................................................................... P.220
Windshield wiper and washer switch....................... P.220, 223
Usage........................................................................... P.220, 223
Adding washer fluid .............................................................. P.410
Warning messages .............................................................. P.460
Emergency flasher switch ................................................. P.442
Hood lock releas e lever .............................................. ....... P.402
Tilt and telescopic steering lo ck release lever ................ P.150
Adjustment ........................................................................... P.150
Air conditioning system ................................. ........... P.328, 333
Usage........................................................................... P.328, 333
Rear window defogger ................................................. P.329, 335
Windshield wiper de-icer
*1........................................... P.330, 335
Audio system
*2
Fuel filler door opener switch ........................................... P.225
*1: If equipped
*2: Refer to “NAVIGATION AND MU LTIMEDIA SYSTEM OWNER’S MAN-
UAL”.

711-4. Theft deterrent system
HIGHLANDER_U
1
For safety and security
*: If equipped
■Items to check before lock-
ing the vehicle
To prevent unexpected trigger-
ing of the alarm and vehicle
theft, make sure of the following:
 Nobody is in the vehicle.
 The windows, moon roof (if
equipped) and panoramic
moon roof (if equipped) are
closed before the alarm is set.
 No valuables or other per-
sonal items are left in the
vehicle.
■Setting
Close the doors and hood, and
lock all the doors. The system will be set automatically after 30
seconds.
The security indicator changes from
being on to flashing when the sys-
tem is set.
■Canceling or stopping
Do one of the following to deac-
tivate or stop the alarms:
 Unlock the doors.
 Turn the engine switch to
ACC or ON, or start the
engine. (The alarm will be
deactivated or stopped after a
few seconds.)
■System maintenance
The vehicle has a mainte-
nance-free type alarm system.
■Triggering of the alarm
The alarm may be triggered in the
following situations:
(Stopping the alarm deactivates the
alarm system.)
●A person inside the vehicle opens
a door or hood, or unlocks the
vehicle.
Alarm*
The alarm uses light and
sound to give an alert when
an intrusion is detected.
The alarm is triggered in the
following situations when
the alarm is set:
 A locked door is unlocked or
opened in any way other
than using the entry func-
tion, wireless remote control
or mechanical key. (The
doors will lock again auto-
matically.)
 The hood is opened.
Setting/canceling/stop-
ping the alarm system

1183-2. Opening, closing and locking the doors
HIGHLANDER_U
■Door lock switches
1 Locks all the doors
2 Unlocks all the doors
■Inside lock buttons
1 Locks the door
2 Unlocks the door
The front doors can be opened by
pulling the inside ha ndle even if the
lock buttons are in the lock position.
■Locking the front doors from
the outside without a key
1 Move the inside lock button to
the lock position.
2 Close the door.
The door cannot be locked if the
engine switch is in ACC or ON, or
the electronic key is left inside the
vehicle.
The key may not be detected cor-
rectly and the door may be locked.
■Open door warning buzzer
If a door or the hood is not fully
closed, a buzzer will sound when
the vehicle speed reaches 3 mph (5
km/h).
The open door(s) or hood is dis-
played on the multi-information dis-
play.
The door cannot be opened
from inside the vehicle when the
lock is set.
1 Unlock
2 Lock
These locks can be set to prevent
children from opening the rear
doors. Push down on each rear
door switch to lock both rear doors.
The following functions can be
set or canceled:
For instructions on customizing,
refer to P.515.
Unlocking and locking the
doors from the inside
Rear door child-protector
lock
Automatic door locking
and unlocking systems

2324-5. Using the driving support systems
HIGHLANDER_U
●In the following situations, if the situation has changed (or the vehicle has
been driven for some time) and the normal operating conditions are
detected, the message will disappear and the system will become opera-
tional.
If the message does not disappea r, contact your Toyota dealer.
• When the temperature around the radar sensor is outside of the opera- tional range, such as when the vehicle is in the sun or in an extremely cold
environment
• When the front camera cannot detect objects in front of the vehicle, such as when driving in the dark, snow, or fog, or when bright lights are shining
into the front camera
When the temperature around the
front camera is outside of the opera-
tional range, such as when the vehi-
cle is in the sun or in an extremely
cold environment
If the front camera is hot, such as
after the vehicle had been parked in
the sun, use the air conditioning sys-
tem to decrease the temperature
around the front camera.
If a sunshade was used when the
vehicle was parked, depending on its
type, the sunlight reflected from the
surface of the sunshade may cause
the temperature of the front camera
to become excessively high.
If the front camera is cold, such after
the vehicle is parked in an extremely
cold environment, use the air condi-
tioning system to increase the tem-
perature around the front camera.
The area in front of the front camera
is obstructed, such as when the
hood is open or a sticker is attached
to the part of the windshield in front
of the front camera.
Close the hood, remove the sticker,
etc. to clear the obstruction.
SituationActions

2674-5. Using the driving support systems
HIGHLANDER_U
4
Driving
jam.
• When the engine coolant tem- perature or transmission fluid tem-
perature is extremely low or high.
• When the vehicle is stopped on a steep incline.
• When the steering wheel is being operated.
• When the vehicle is being driven
in a high altitude area.
• When the battery fluid tempera- ture is extremely low or high.
• For a while after the battery termi-
nals have been disconnected and
reconnected.
●When the engine is stopped by
the Stop & Start system, the
engine will be restarted automati-
cally if any of the following condi-
tions are met: (To enable the
engine to be stopped by the Stop
& Start system again, drive the
vehicle.)
• The air conditioning system is turned on. (vehicles without a
manual air conditioning system)
• The windshield defogger is turned on. (vehicles without a manual air
conditioning system)
• The shift lever is shifted from D or
P.
• The shift lever is shifted from P.
(When the engine is stopped by
the Stop & Start system when the
shift lever is in P.)
• The driver’s seat belt is unfas-
tened.
• The driver’s door is opened.
• The driving mode is changed from
NORMAL or ECO mode to
another mode.
• The driving mode is changed to SNOW mode.
• The Stop & Start cancel switch is
pressed.
• The steering wheel is operated.
• The accelerator pedal is depressed.
• The vehicle starts to roll on an incline.
●When the engine is stopped by
the Stop & Start system, the
engine may restart automatically in the following situations: (To
enable the engine to be stopped
by the Stop & Start system again,
drive the vehicle.)
• When the brake pedal is pumped or strongly depressed.
• When the air conditioning system is being used.
• When a switch of the air condition-
ing system is operated (windshield
defogger switch, etc.).
• If the battery charge becomes low.
■When the hood is opened
●If the hood is opened while the
engine is stopped by the Stop &
Start system, the engine will stall
and will not be able to be restarted
by the automatic engine start
function. In this case, restart the
engine using the normal engine
starting procedure. ( P.200)
●If the hood is closed after the
engine is started with the hood
open, the Stop & Start system will
not operate. Close the hood, turn
the engine switch off, wait 30 sec-
onds or more, and then start the
engine.
■Air conditioning system opera-
tion while the engine is stopped
by the Stop & Start system
Vehicles with an automatic air con-
ditioning system: When the air con-
ditioning is in automatic mode and
the engine is stopped by the Stop &
Start system, the fan may operate at
a low speed in order to prevent the
temperature in the cabin from
increasing or decreasing or may be
stopped.
To prioritize air conditioning system
performance when the vehicle is
stopped, disable the Stop & Start
system by pressing the Stop & Start
cancel switch.
●If the windshield is fogged up
Turn the windshield defogger on.
(  P.333)
If the windshield fogs up frequently,
press the Stop & Start cancel switch

2684-5. Using the driving support systems
HIGHLANDER_Uto disable the Stop & Start system.
●If an odor is emitted from the air
conditioning system
• Vehicles with a manual air condi- tioning system
If the idling stop time setting is set to
“Extended” change it to “Standard”.
If an odor is emitted when the idling
stop time setting is set to “Stan-
dard”, press the Stop & Start cancel
switch to deactivate the Stop & Start
system.
• Vehicles with an automatic air conditioning system
Press the Stop & Start cancel switch
to deactivate the Stop & Start sys-
tem.
■Changing the idling stop time
with the air conditioning system
on
The length of time the Stop & Start
system will operate when the air
conditioning system is on can be
changed in of the multi-informa-
tion display ( P.87, 96). (The length
of time the Stop & Start system will
operate when the air conditioning
system is off cannot be changed.)
■Displaying the Stop & Start sys-
tem status
 P.87, 96
■Multi-information display mes-
sages
If the following situations, and a
message may be displayed on the
multi-information display.
●When the engine cannot be
stopped by the Stop & Start sys-
tem “Press brake more to activate”
• The brake pedal is not sufficiently depressed.
 If the brake pedal is depressed
further, the system will operate. “Non-Dedicated Battery”
• A battery not designed for use with a Stop & Start system may
have been installed.
 Have the vehicle inspected by
your Toyota dealer.
“Battery Charging”
• The battery charge may be low.
 Stopping of the engine is tempo-
rarily prohibited to prioritize charging
of the battery. After the engine runs
for a certain amount of time, the sys-
tem will be enabled.
• A refresh charge may be occur- ring
 After a refresh charge for up to
an hour completes, the system can
be operated.
• If displayed continuously for a long time (more than an hour)
 The battery may be deteriorated.
Contact your Toyota dealer for
details.
“Stop & Start system Unavail-
able”
• The Stop & Start system is tempo- rarily disabled.
 Allow the engine to run for some
time.
• The engine may have been started with the hood open.
 Close the hood, turn the engine
switch off, wait for 30 seconds or
more, and then start the engine.
“In Preparation”
• The vehicle is being driven in a high altitude area.
• The brake booster vacuum is low.
 When the brake booster vacuum
reaches a predetermined level, the
system will be enabled.

4026-3. Do-it-yourself maintenance
HIGHLANDER_U
1Pull the hood lock release
lever.
The hood will pop up slightly.
2Pull up the auxiliary catch
lever and lift the hood.
3 Hold the hood open by insert-
ing the support rod into the
slot.
Hood
Opening the hood
WARNING
■Pre-driving check
Check that the hood is fully closed
and locked.
If the hood is not locked properly,
it may open while the vehicle is in
motion and cause an accident,
which may result in death or seri-
ous injury.
■After installing the support
rod into the slot
Make sure the rod supports the
hood securely preventing it from
falling down onto your head or
body.
NOTICE
■When closing the hood
Be sure to return the support rod
to its clip before closing the hood.
Closing the hood with the support
rod not clipped could cause the
hood to bend.

4837-2. Steps to take in an emergency
HIGHLANDER_U
7
When trouble arises
If you have a set of jumper (or
booster) cables and a second
vehicle with a 12-volt battery,
you can jump start your vehicle
by following the steps below.
1 Confirm that the electronic
key is being carried.
Vehicles with an alarm: When con-
necting the jumper (or booster)
cables, depending on the situation,
the alarm may activate and doors
locked. ( P. 7 2 )
2 Open the hood. ( P.402)
3 Connect a positive jumper cable cl amp to on your vehicle and
connect the clamp on the other end of the positive cable to on
the second vehicle. Then, connec t a negative cable clamp to
If the vehicle batter y
is discharged
The following procedures
may be used to start the
engine if the vehicle’s bat-
tery is discharged.
You can also call your Toy-
ota dealer or a qualified
repair shop.
Restarting the engine