hood open TOYOTA HIGHLANDER 2021 Owners Manual (in English)

4TABLE OF CONTENTS
HIGHLANDER_U
Emission inspection and mainte-nance (I/M) programs....... 406
6-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ................................. 408
Hood .................................. 410
Positioning a floor jack ....... 411
Engine compartment .......... 412
Tires ................................... 419
Tire inflation pressure......... 431
Wheels ............................... 433
Air conditioning filter ........... 434
Electronic key battery ......... 436
Checking and replacing fuses ......................................... 438
Headlight aim ..................... 440
Light bulbs .......................... 441
7-1. Essential information Emergency flashers ........... 450
If your vehicle has to be stopped in an emergency .............. 450
If the vehicle is trapped in rising water ................................ 451
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................... 453
If you think something is wrong ......................................... 456
Fuel pump shut off system ......................................... 457
If a warning light turns on or a warning buzzer sounds .... 458
If a warning message is dis- played .............................. 468
If you have a flat tire ........... 472
If the engine will not start ... 486
If you lose your keys .......... 487If the fuel filler door cannot be
opened ............................. 488
If the electronic key does not operate properly............... 489
If the vehicle battery is dis- charged ............................ 491
If your vehicle overheats .... 495
If the vehicle becomes stuck ......................................... 497
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................................. 500
Fuel information ................. 509
Tire information .................. 511
8-2. Customization Customizable features ....... 521
8-3. Initialization Items to initialize ................ 533
9-1. For owners Reporting safety defects for U.S. owners ............................. 536
Seat belt instructions for Cana- dian owners (in French) ... 536
SRS airbag instructions for Canadian owners (in French)......................................... 538
Headlight aim instructions for Canadian owners (in French)
........ ................................. 545
What

to do if... (Troubleshooting)
......................................... 548
Alphabetical Index.............. 551
7When trouble arises
8Vehicle specifications
9For owners
Index

14Pictorial index
HIGHLANDER_UPrecautions for winter seas
on.............................................. P.327
To prevent freezing (windshiel d wiper de-icer) ............. P.338, 343
Precautions for car wash
*.................................................... P.397
Fuel filler door ............................................... ..................... P.227
Refueling method ............................................... .................. P.227
Fuel type/fuel tan k capacity ................................... .............. P.501
Tires.......................................................... ........................... P.419
Tire size/inflation pressure ................................... ........ P.419, 505
Winter tires/tire chains ....................................... .................. P.327
Checking/rotation/tire pressur e warning system ..................P.419
Coping with flat tires......................................... .................... P.472
Hood ........................................................... ......................... P.410
Opening ............................................................................... P.410
Engine oil ..................................................... ........................ P.502
Coping with overheating ...................................................... P.495
Warning messages ............................................... ............... P.468
Front turn signal lights/parking lights
*................... P.210P.216
Parking lights
*............................................................... ..... P.216
Headlights/daytime running lights
*.................................. P.216
Headlights..................................................... ...................... P.216
Daytime running lights .. .................................................... P.216
Front side marker lights ....................................... ............. P.216
Parking lights
*/daytime running lights*........................... P.216
Front fog lights
*............................................................... ... P.222
Stop/tail lights ............................................... ..................... P.216
Tail lights.................................................... ......................... P.216
Back-up lights
Shifting the shift lever to R ................................................... P.206
Light bulbs of the exterior lights for driving
(Replacing method: P.441, Watts: P.507)

17Pictorial index
HIGHLANDER_UTurn signal lever..............................................
................... P.210
Headlight switch ............................................... ................. P.216
Headlights/side marker lights/pa rking lights/tail lights/license plate
lights/daytime running lights .................................. ............... P.216
Front fog lights
*1............................................................... .... P.222
Windshield wiper and washer sw itch....................... P.222, 225
Usage.......................................................... ................. P.222, 225
Adding washer fluid .............................................................. P.418
Warning messages ............................................... ............... P.468
Emergency flasher switch ....................................... .......... P.450
Hood lock release lever ........................................ ............. P.410
Tilt and telescopic steering lock release lever ................P. 1 5 3
Adjustment ..................................................... ...................... P.153
Air conditioning system ............................. ............... P.336, 341
Usage.......................................................... ................. P.336, 341
Rear window defogger ........................................... ...... P.337, 343
Windshield wiper de-icer
*1........................................... P.338, 343
Audio system
*2
Fuel filler door opener swi tch ........................................... P.227
*1: If equipped
*2: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.

491-2. Child safety
1
For safety and security
HIGHLANDER_U
1-2.Child safety
Riding with children
Observe the following pre-
cautions when children are
in the vehicle.
Use a child restraint system
appropriate for the child,
until the child becomes
large enough to properly
wear the vehicle’s seat belt.
It is recommended that chil-
dren sit in the rear seats to
avoid accidental contact
with the shift lever, wiper
switch, etc.
 Use the rear door child-pro-
tector lock or the window
lock switch to avoid children
opening the door while driv-
ing or operating the power
window accidentally.
( P.120, 169)
 Do not let small children
operate equipment which
may catch or pinch body
parts, such as the power
window, hood, back door,
seats etc.
WARNING
■When children are in the vehi-
cle
Never leave children unattended
in the vehicle, and never allow
children to have or use the key.
Children may be able to start the
vehicle or shift the vehicle into
neutral. There is also a danger
that children ma y injure them-
selves by playing with the win-
dows, the moon roof or panoramic
moon roof, or other features of the
vehicle. In addition, heat build-up
or extremely cold temperatures
inside the vehicle can be fatal to
children.

731-4. Theft deterrent system
1
For safety and security
HIGHLANDER_U
*: If equipped
■Items to check before lock-
ing the vehicle
To prevent unexpected trigger-
ing of the alarm and vehicle
theft, make sure of the following:
 Nobody is in the vehicle.
 The windows, moon roof (if
equipped) and panoramic
moon roof (if equipped) are
closed before the alarm is set.
 No valuables or other per-
sonal items are left in the
vehicle.
■Setting
Close the doors and hood, and
lock all the doors. The system will be set automatically after 30
seconds.
The security indicator changes from
being on to flashing when the sys-
tem is set.
■Canceling or stopping
Do one of the following to deac-
tivate or stop the alarms:
 Unlock the doors.
 Turn the engine switch to
ACC or ON, or start the
engine. (The alarm will be
deactivated or stopped after a
few seconds.)
■System maintenance
The vehicle has a mainte-
nance-free type alarm system.
■Triggering of the alarm
The alarm may be triggered in the
following situations:
(Stopping the alarm deactivates the
alarm system.)
●A person inside the vehicle opens
a door or hood, or unlocks the
vehicle.
Alarm*
The alarm uses light and
sound to give an alert when
an intrusion is detected.
The alarm is triggered in the
following situations when
the alarm is set:
 A locked door is unlocked or
opened in any way other
than using the entry func-
tion, wireless remote control
or mechanical key. (The
doors will lock again auto-
matically.)
 The hood is opened.
Setting/canceling/stop-
ping the alarm system

1203-2. Opening, closing and locking the doors
HIGHLANDER_U
■Door lock switches
1 Locks all the doors
2 Unlocks all the doors
■Inside lock buttons
1 Locks the door
2 Unlocks the door
The front doors can be opened by
pulling the inside ha ndle even if the
lock buttons are in the lock position.
■Locking the front doors from
the outside without a key
1 Move the inside lock button to
the lock position.
2 Close the door.
The door cannot be locked if the
engine switch is in ACC or ON, or
the electronic key is left inside the
vehicle.
The key may not b e detected cor-
rectly and the door may be locked.
■Open door warning buzzer
If a door or the hood is not fully
closed, a buzzer will sound when
the vehicle speed reaches 3 mph (5
km/h).
The open door(s) or hood is dis-
played on the multi-information dis-
play.
The door cannot be opened
from inside the vehicle when the
lock is set.
1 Unlock
2 Lock
These locks can be set to prevent
children from opening the rear
doors. Push down on each rear
door switch to lock both rear doors.
The following functions can be
set or canceled:
For instructions on customizing,
refer to P.521.
Unlocking and locking the
doors from the inside
Rear door child-protector
lock
Automatic door locking
and unlocking systems

2344-5. Using the driving support systems
HIGHLANDER_U
●In the following situations, if the situation has changed (or the vehicle has
been driven for some time) and the normal operating conditions are
detected, the message will disappear and the system will become opera-
tional.
If the message does not disappea r, contact your Toyota dealer.
• When the temperature around the radar sensor is outside of the opera-
tional range, such as when the vehicle is in the sun or in an e xtremely cold
environment
• When the front camera cannot d etect objects in front of the vehicle, such
as when driving in the dark, sno w, or fog, or when bright lights are shining
into the front camera
• Depending on the conditions in the vicinity of the vehicle, th e radar may
judge the surrounding environment can not be properly recognize d. In that
case, “Pre-Collision System Unavailable See Owner' s Manual” is dis-
played.
When the temperature around the
front camera is out side of the opera-
tional range, such as when the vehi-
cle is in the sun or in an extremely
cold environment
If the front camera is hot, such as
after the vehicle had been parked in
the sun, use the air conditioning sys-
tem to decrease the temperature
around the front camera.
If a sunshade was used when the
vehicle was parked, depending on its
type, the sunlight r eflected from the
surface of the sunshade may cause
the temperature of the front camera
to become exce ssively high.
If the front camera is cold, such after
the vehicle is parked in an extremely
cold environment, use the air condi-
tioning system to increase the tem-
perature around the front camera.
The area in front of the front camera
is obstructed, such as when the
hood is open or a sticker is attached
to the part of the windshield in front
of the front camera.
Close the hood, remove the sticker,
etc. to clear the obstruction.
When “Pre-Collisi on System Radar
In Self Calibration Unavailable See
Owner's Manual” is displayed.Check whether there is attached
materials on the radar sensor and
radar sensor cover, and if there is,
remove it.
SituationActions

2744-5. Using the driving support systems
HIGHLANDER_U
■Operating conditions
●The Stop & Start system is opera-
tional when all of the following
conditions are met:
• The vehicle has been driven a cer-
tain amount of time.
• The brake pedal is being depressed firmly. (Except when
the vehicle is stopped by the
dynamic radar cruise control with
full-speed range when in vehi-
cle-to-vehicle distance control
mode)
• The D shift position is selected.
• The driver’s seat belt is fastened.
• The driver’s door is closed.
• The selected driving mode is
NORMAL or ECO mode.
• The selected driv ing mode is not
SNOW mode.
• The windshield defogger is off. (vehicles without a manual air
conditioning system)
• The accelerator pedal is not being depressed.
• The engine is adequately warmed
up.
• The outside temperature is 23°F (-5°C ) or higher.
• The hood is closed. ( P.275)
●In the following situations the
engine may not be stopped by the
Stop & Start system. This is not a
malfunction of the Stop & Start
system.
• When the air conditioning system is being used.
• When the battery is undergoing a periodic recharge.
• When the battery is not sufficiently
charged, such as if the vehicle
has been parked for a long time
and the battery charge has
decreased, the e lectric load is
large, the battery fluid tempera-
ture is excessively low or the bat-
tery has deteriorated.
• When the brake booster vacuum is low.
• When the elapsed time since the
engine was restarted is short.
• When the vehicle is stopped fre- quently, such as when in a traffic jam.
• When the engine coolant tem- perature or transm ission fluid tem-
perature is extremely low or high.
• When the vehicle is stopped on a
steep incline.
• When the steering wheel is being operated.
• When the vehicle is being driven
in a high altitude area.
• When the battery fluid tempera- ture is extremely low or high.
• For a while after the battery termi- nals have been disconnected and
reconnected.
●When the engine is stopped by
the Stop & Star t system, the
engine will be restarted automati-
cally if any of the following condi-
tions are met: (To enable the
engine to be stopped by the Stop
& Start system aga in, drive the
vehicle.)
• The air conditioning system is turned on. (vehicles without a
manual air conditioning system)
• The windshield defogger is turned on. (vehicles without a manual air
conditioning system)
• The shift lever is shifted from D or P.
• The shift lever i s shifted from P.
(When the engine is stopped by
the Stop & Start system when the
shift lever is in P.)
• The driver’s seat belt is unfas- tened.
• The driver’s door is opened.
• The driving mode is changed from
NORMAL or ECO mode to
another mode.
• The driving mode is changed to SNOW mode.
• The Stop & Start cancel switch is
pressed.
• The steering wheel is operated.
• The accelerator pedal is depressed.
• The vehicle starts to roll on an incline.
●When the engine is stopped by
the Stop & Star t system, the
engine may restart automatically

2754-5. Using the driving support systems
4
Driving
HIGHLANDER_Uin the following situations: (To
enable the engine to be stopped
by the Stop & Start system again,
drive the vehicle.)
• When the brake pedal is pumped or strongly depressed.
• When the air conditioning system is being used.
• When a switch of the air condition-
ing system is operated (windshield
defogger switch, etc.).
• If the battery charge becomes low.
■When the hood is opened
●If the hood is opened while the
engine is stopped by the Stop &
Start system, the engine will stall
and will not be able to be restarted
by the automatic engine start
function. In this case, restart the
engine using the normal engine
starting procedure. ( P.202)
●If the hood is closed after the
engine is started with the hood
open, the Stop & Start system will
not operate. Close the hood, turn
the engine switch off, wait 30 sec-
onds or more, and then start the
engine.
■Air conditioning system opera-
tion while the engine is stopped
by the Stop & Start system
Vehicles with an automatic air con-
ditioning system: When the air con-
ditioning is in automatic mode and
the engine is stopped by the Stop &
Start system, the fan may operate at
a low speed in order to prevent the
temperature in the cabin from
increasing or decreasing or may be
stopped.
To prioritize air conditioning system
performance when the vehicle is
stopped, disable the Stop & Start
system by pressing the Stop & Start
cancel switch.
●If the windshield is fogged up
Turn the windshield defogger on.
(  P.341)
If the windshield fogs up frequently,
press the Stop & Start cancel switch to disable the Stop & Start system.
●If an odor is emitted from the air
conditioning system
• Vehicles with a manual air condi- tioning system
If the idling stop time setting is set to
“Extended” change it to “Standard”.
If an odor is emitted when the idling
stop time setting is set to “Stan-
dard”, press the Stop & Start cancel
switch to deactivate the Stop & Start
system.
• Vehicles with a n automatic air
conditioning system
Press the Stop & Start cancel switch
to deactivate the Stop & Start sys-
tem.
■Changing the idling stop time
with the air conditioning system
on
The length of time the Stop & Start
system will operate when the air
conditioning system is on can be
changed in of th e multi-informa-
tion display ( P.89, 98). (The length
of time the Stop & Start system will
operate when the a ir conditioning
system is off cann ot be changed.)
■Displaying the Stop & Start sys-
tem status
 P.89, 98
■Multi-information display mes-
sages
If the following situations, and a
message may be displayed on the
multi-information display.
●When the engine cannot be
stopped by the Stop & Start sys-
tem “Press brake mo re to activate”
• The brake pedal is not sufficiently depressed.
 If the brake pedal is depressed
further, the system will operate.

2764-5. Using the driving support systems
HIGHLANDER_U “Non-Dedicated Battery”
• A battery not designed for use with a Stop & Start system may
have been installed.
 Have the vehicl e inspected by
your Toyota dealer.
“Battery Charging”
• The battery charge may be low.
 Stopping of the engine is tempo-
rarily prohibited to prioritize charging
of the battery. After the engine runs
for a certain amount of time, the sys-
tem will be enabled.
• A refresh charge may be occur- ring
 After a refresh charge for up to
an hour completes, the system can
be operated.
• If displayed continuously for a long time (more than an hour)
 The battery may b e deteriorated.
Contact your Toyota dealer for
details.
“Stop & Start System Unavail-
able”
• The Stop & Start system is tempo- rarily disabled.
 Allow the engine to run for some
time.
• The engine may have been started with the hood open.
 Close the hood , turn the engine
switch off, wait for 30 seconds or
more, and then start the engine.
“In Preparation”
• The vehicle is being driven in a high altitude area.
• The brake booster vacuum is low.
 When the brake booster vacuum
reaches a predetermined level, the
system will be enabled. “For Climate Control”
• The air conditioning system is being used when the ambient
temperature is high or low.
 If the difference between the set
temperature and cabin temperature
becomes small, the system will be
enabled.
• The windshield defogger is on.
●When the engine automatically
restarts while stopped by the Stop
& Start system
“In Preparation”
• The brake pedal has been depressed further or pumped.
 The system will be enabled after
the engine runs and the brake
booster vacuum reaches a predeter-
mined level.
“For Climate Control”
• The air conditioning system has been turned on o r is being used.
• The windshield defogger has been turned on.
“Battery Charging”
• The battery charge may be low.
 The system will be enabled after
the engine runs to sufficiently
charge the battery.
■When the buzzer sounds
If the driver’s door is opened when
the engine is stopped by the Stop &
Start system and the shift lever is in
D, a buzzer will soun d and the Stop
& Start system indicator will flash. To
stop the buzzer, c lose the driver’s
door.
■The Stop & Start system protec-
tion function
●When the volume of the audio
system is excessively high, sound
output from the audio system may
suddenly be cut off in order to