TOYOTA HIGHLANDER HYBRID 2020 Owners Manual (in English)

2114-1. Before driving
HIGHLANDER HV_U
4
Driving
or steep grade. If the engine
coolant temperature gauge
indicates overheating, imme-
diately turn off the air condi-
tioning (if in use), pull your
vehicle off the road and stop
in a safe spot. ( P.497)
 Always place wheel blocks
under both the vehicle’s and
the trailer’s wheels when
parking. Put the transmission
in P and apply the parking
brake. Avoid parking on a
slope, but if unavoidable, do
so only after performing the
following:
1 Apply the brakes and keep
them applied.
2 Have someone place wheel
blocks under both the vehi-
cle’s and trailer’s wheels.
3 When the wheel blocks are in
place, release the brakes
slowly until the blocks absorb
the load.
4 Shift into P and apply the
parking brake.
5 Turn off the hybrid system.
 When restarting after parking
on a slope:
1 With the transmission in P,
start the hybrid system. Be
sure to keep the brake pedal
depressed.
2 Shift into a forward gear. If
reversing, shift into R. 3
If the parking brake is in man-
ual mode, release the park-
ing brake. ( P.224)
4 Release the brake pedal, and
slowly pull or back away from
the wheel blocks. Stop and
apply the brakes.
5 Have someone retrieve the
blocks.

2124-1. Before driving
HIGHLANDER HV_U
Dinghy towing
Your vehicle is not designed
to be dinghy towed (with 4
wheels on the ground)
behind a motor home.
NOTICE
■To avoid serious damage to
your vehicle
Do not tow your vehicle with the 4
wheels on the ground.
■To prevent causing serious
damage to the hybrid trans-
mission and Hybrid AWD sys-
tem
Never tow this vehicle with any of
the wheels on the ground. This
may cause serious damage to the
hybrid transmission and Hybrid
AWD system.

2134-2. Driving procedures
HIGHLANDER HV_U
4
Driving
4-2.Driving procedures
1 Check that the parking brake
is set.
2 Check that the shift lever is in
P.
3 Firmly depress the brake
pedal.
and a message will be dis-
played on the multi-information dis-
play.
If it is not displayed, the hybrid sys-
tem cannot be started.
4 Press the power switch
shortly and firmly.
When operating the power switch,
one short, firm press is enough. It is
not necessary to press and hold the
switch.
If the “READY” indicator turns on,
the hybrid system will operate nor-
mally.
Continue depressing the brake
pedal until the “READY” indicator is
illuminated.
The hybrid system can be started from any power switch mode.
5
Check that the “READY” indi-
cator is illuminated.
The vehicle will not move when the
“READY” indicator is off.
■If the hybrid system does not
start
●The immobilizer system may not
have been deactivated. ( P. 7 9 )
Contact your Toyota dealer.
●If a message related to start-up is
shown on the multi-information
display, read the message and fol-
low the instructions.
■When the ambient temperature
is low, such as during winter
driving conditions
When starting the hybrid system,
the flashing time of the “READY”
indicator may be long. Leave the
vehicle as it is until the “READY”
indicator is steady on, as steady
means the vehicle is able to move.
■Sounds and vibrations specific
to a hybrid vehicle
 P. 7 3
■If the 12-volt b attery is dis-
charged
The hybrid system cannot be started
using the smart key system. Refer
to P.491to r estart the hybrid system.
■Electronic key battery depletion
 P.128
Power (ignition)
switch
Performing the following
operations when carrying
the electronic key on your
person starts the hybrid
system or changes power
switch modes.
Starting the hybrid sys-
tem

2144-2. Driving procedures
HIGHLANDER HV_U
■Conditions affecting operation
 P. 1 4 7
■Note for the entry function
 P. 1 4 8
■Steering lock function
●After turning the power switch off
and opening and closing the
doors, the steer ing wheel will be
locked due to the steering lock
function. Operating the power
switch again automatically can-
cels the steering lock.
●When the steering lock cannot be
released, “Push Power Switch
while Turning Steering Wheel in
Either Direction” will be displayed
on the multi-information display.
Check that the shift lever is in P.
Press the power switch shortly
and firmly while turning the steer-
ing wheel left and right.
●To prevent the steering lock motor
from overheating, operation of the
motor may be suspended if the
hybrid system is turned on and off
repeatedly in a short period of
time. In this case, refrain from
operating the hybrid system. After
about 10 seconds, the steering
lock motor will resume functioning.
■If the “READY” indicator does
not come on
In the event that the “READY” indi-
cator does not come on even after
performing the proper procedures
for starting the vehicle, contact your
Toyota dealer immediately.
■If the hybrid system is malfunc-
tioning
 P. 7 8
■Electronic key battery
 P.438
■Operation of the power switch
●If the switch is not pressed shortly
and firmly, the power switch mode
may not change o r the hybrid sys-
tem may not start.
●If attempting to res tart the hybrid
system immediately after turning
the power switch off, the hybrid
system may not start in some
cases. After turning the power
switch off, please wait a few sec-
onds before restarting the hybrid
system.
■Customization
If the smart key system has been
deactivated in a customized setting,
refer to P.489.
WA R N I N G
■When starting the hybrid sys-
tem
Always start the hybrid system
while sitting in the driver’s seat.
Do not depress t he accelerator
pedal while starting the hybrid
system under any circumstances.
Doing so may cause an accident
resulting in death o r serious injury.
■Caution while driving
If hybrid system failure occurs
while the vehicle is moving, do not
lock or open the doors until the
vehicle reaches a safe and com-
plete stop. Activation of the steer-
ing lock in this c ircumstance may
lead to an accident, resulting in
death or serious injury.

2154-2. Driving procedures
HIGHLANDER HV_U
4
Driving
1 Stop the vehicle completely.
2 Set the parking brake
( P.224), and shift the shift
lever to P.
Check the parking brake indicator
is illuminated.
3 Press the power switch.
The hybrid system will stop, and the
meter display will be extinguished.
4Release the brake pedal and
check that “ACCESSORY” or
“IGNITION ON” is not shown
on the multi-information dis-
play.
■Automatic hybrid system shut
off feature
●The vehicle is equipped with a
feature that automatically shuts off
the hybrid system when the shift
lever is in P with the hybrid system
operating for an extended period.
●The hybrid system will automati- cally shut off after approximately 1
hour if it has been left running
while the shift lever is in P.
●The timer for the automatic hybrid
system shut off feature will reset if
the brake pedal is depressed or if
the shift lever is in a position other
than P.
●After the vehicle
is parked, if the
door is locked with the door lock
switch ( P.134) from the inside or
the mechanical k ey from the out-
side, the automatic hybrid system
shut off feature will be disabled.
The timer for the automatic hybrid
system shut off feature will be
re-enabled if the driver’s door is
opened.
NOTICE
■When starting the hybrid sys-
tem
If the hybrid system becomes diffi-
cult to start, have your vehicle
checked by your Toyota dealer
immediately.
■Symptoms indicating a mal-
function with the power
switch
If the power switch seems to be
operating somewh at differently
than usual, such as the switch
sticking slightly, there may be a
malfunction. Contact your Toyota
dealer immediately.
Stopping the hybrid sys-
temWA R N I N G
■Stopping the hybrid system
in an emergency
●If you want to stop the hybrid
system in an emergency while
driving the vehicle, press and
hold the power s witch for more
than 2 seconds, or press it
briefly 3 times or more in suc-
cession. (
P.452)
However, do not touch the
power switch while driving
except in an emergency. Turn-
ing the hybrid s ystem off while
driving will not cause loss of
steering or braking control, how-
ever, power assist to the steer-
ing will be lost. This will make it
more difficult to steer smoothly,
so you should pull over and stop
the vehicle as soon as it is safe
to do so.
●If the power switch is operated
while the vehicle is running, a
warning message will be shown
on the multi-information display
and a buzzer sounds.

2164-2. Driving procedures
HIGHLANDER HV_U
Modes can be changed by
pressing the power switch with
brake pedal released. (The
mode changes each time the
switch is pressed.)1
OFF
*
The emergency flashers can be
used.
2ACC
Some electrical components such
as the audio sys tem can be used.
“ACCESSORY” will be displayed
on the multi-information display.
3 ON
All electrical components can be
used.
“IGNITION ON” will be displayed on
the multi-information display.
*: If the shift lever is in a position
other than P when turning off the
hybrid system, the power switch
will be turned to A CC, not to OFF.
■Auto power off function
If the vehicle is left in ACC for more
than 20 minutes or ON (the hybrid
system is not operating) for more
than an hour with the shift lever in P,
the power switch will automatically
turn off. However, this function can-
WA R N I N G
●To restart the hybrid system
after performing an emergency
shutdown, shift the shift lever to
N and then press the power
switch.
■When parking
Exhaust gases include harmful
carbon monoxide (CO), which is
colorless and odorless. Observe
the following precautions.
Failure to do so may cause
exhaust gases to enter the vehicle
and may lead to an accident
caused by light-headedness, or
may lead to death or a serious
health hazard.
●If the vehicle is in a poorly venti-
lated area or a closed area,
such as a garage, stop the
hybrid system.
●Do not leave the vehicle with
the hybrid system operating for
a long time. If such a situation
cannot be avoided, park the
vehicle in an open space and
ensure that exhaust fumes do
not enter the vehicle interior.
●Do not leave the hybrid system
operating in an area with snow
build-up, or where it is snowing.
If snowbanks build up around
the vehicle while the hybrid sys-
tem is operating, exhaust gases
may collect and enter the vehi-
cle.
Changing power switch
modes

2174-2. Driving procedures
HIGHLANDER HV_U
4
Driving
not entirely prevent 12-volt battery
discharge. Do not leave the vehicle
with the power switch in ACC or ON
for long periods of time when the
hybrid system is not operating.
If the hybrid system is stopped
with the shift lev er in a position
other than P, the power switch
will not be turned off but instead
be turned to ACC. Perform the
following procedure to turn the
switch off:
1 Check that the parking brake
is set.
2 Shift the shift lever to P.
3 Check that “ACCESSORY” is
displayed on the multi-infor-
mation display and press the
power switch shortly and
firmly.
4 Check that “ACCESSORY”
or “IGNITION ON” on the multi-information display are
off.
NOTICE
■To prevent 12-vo
lt battery dis-
charge
●Do not leave the power switch
in ACC or ON for long periods of
time without the hybrid system
on.
●If “ACCESSORY” or “IGNITION
ON” is displayed on the
multi-informatio n display, the
power switch is not off. Exit the
vehicle after turning the power
switch off.
When stopping the hybrid
system with the shift lever
in a position other than P
NOTICE
■To prevent 12-volt battery dis-
charge
Do not stop the hybrid system
when the shift lever is in a position
other than P. If the hybrid system
is stopped in another shift lever
position, the power switch will not
be turned off b ut instead be
turned to ACC. If the vehicle is left
in ACC, 12-volt battery discharge
may occur.

2184-2. Driving procedures
HIGHLANDER HV_U
Turns EV drive mode on/off
When EV drive mode is turned on,
the EV drive mode indicator will
come on. Pressing the switch when
in EV drive mode will return the
vehicle to normal driving (using the
gasoline engine and electric motor
[traction motor]).
■Situations in which EV drive
mode cannot be turned on
It may not be po ssible to turn EV
drive mode on in the following situa-
tions. If it cannot be turned on, a
buzzer will sound and a message
will be shown on the multi-informa-
tion display.
●The temperature of the hybrid sys-
tem is high.
The vehicle has been left in the
sun, driven on a hill, driven at high
speeds, etc.
●The temperature of the hybrid sys-
tem is low.
The vehicle has been left in tem-
peratures lower than about 32°F
(0 °C) for a long period of time,
etc.
●The gasoline engine is warming
up.
●The hybrid battery (traction bat-
tery) is low.
The remaining batt ery level indi-
cated in the energy monitor dis-
play is low. ( P. 1 1 7 )
●Vehicle speed is high.
●The accelerator pedal is
depressed firmly or the vehicle is
on a hill, etc.
●The windshield defogger is in use.
■Switching to EV drive mode
when the gasoline engine is
cold
If the hybrid system is started while
the gasoline engine is cold, the gas-
oline engine will st art automatically
after a short period of time in order
to warm up. In this case, you will
become unable to switch to EV drive
mode.
After the hybrid s ystem has started
and the “READY” indicator has illu-
minated, press the EV drive mode
switch before the gasoline engine
starts to switch to EV drive mode.
EV drive mode
In EV drive mode, electric
power is supplied by the
hybrid battery (traction bat-
tery), and only the electric
motor (traction motor) is
used to drive the vehicle.
This mode allows you to
drive in residential areas
early in the morning and
late at night, or in indoor
parking lots, etc., without
concern for noises and gas
emissions.
However, when the acous-
tic vehicle alerting system is
active, the vehicle may pro-
duce sound.
Operating instructions

2194-2. Driving procedures
HIGHLANDER HV_U
4
Driving
■Automatic cancelation of EV
drive mode
When driving in EV drive mode, the
gasoline engine may automatically
restart in the following situations.
When EV drive mode is canceled, a
buzzer will sound, the EV drive
mode indicator will go off after flash-
ing, and a message is displayed on
the multi-information display.
●The hybrid battery (traction bat-
tery) becomes low.
The remaining batt ery level indi-
cated in the energy monitor dis-
play is low. ( P. 1 1 7 )
●Vehicle speed is high.
●The accelerator pedal is
depressed firmly or the vehicle is
on a hill, etc.
■Possible driving distance when
driving in EV drive mode
EV drive mode’s possible driving
distance ranges from a few hundred
meters to approximately 0.6 mile (1
km). However, depending on vehicle
conditions, there are situations
when EV drive mode cannot be
used.
(The distance that is possible
depends on the hybrid battery [trac-
tion battery] level and driving condi-
tions.)
■Fuel economy
The hybrid system is designed to
achieve the best possible fuel econ-
omy during normal driving (using
the gasoline engi ne and electric
motor [traction motor]). Driving in
EV drive mode more than neces-
sary may lower fuel economy.
■If “EV Mode Unavailable” is
shown on the multi-information
display
The EV drive mode is not available.
The reason the EV drive mode is
not available (the v ehicle is idling,
battery charge is low, vehicle speed
is higher than the EV drive mode
operating speed range or accelera-
tor pedal is depressed too much) may be displayed. Use the EV drive
mode when it becomes available.
■If “EV Mode Deactivated” is
shown on the multi-information
display
The EV drive mode has been auto-
matically canceled. The reason the
EV drive mode is not available (the
battery charge is low, vehicle speed
is higher than the EV drive mode
operating speed r ange or accelera-
tor pedal is depressed too much)
may be displayed. Drive the vehicle
for a while before attempting to turn
on the EV drive mode again.
WA R N I N G
■Caution while driving
When driving in EV drive mode,
pay special attention to the area
around the vehicle. Because
there is no engine noise, pedestri-
ans, people riding bicycles or
other people and vehicles in the
area may not be aware of the
vehicle starting off or approaching
them, so take extra care while
driving. Therefore, take extra care
while driving even if the acoustic
vehicle alerting system is active.

2204-2. Driving procedures
HIGHLANDER HV_U
*1: To improve fuel efficiency and reduce noise, shift the shift lever
to D for normal driving.
*2: By selecting shift ranges using S mode, you can control accelerat-
ing force and engine braking
force.
■When driving with dynamic
radar cruise control with
full-speed range activated
Even when switching the driving
mode to sport mode with the intent
of enabling engine braking, engine
braking will not act ivate because
dynamic radar cruise control with
full-speed rang e will not be can-
celed.
■Restraining sudden start
(Drive-Start Control)
 P. 1 9 1
: While the power switch is in
ON and the brake pedal
depressed
*, shift the shift lever
while pushing the shift release
button on the shift knob.
: Shift the shift lever while
Hybrid transmission
Select the shift position
depending on your purpose
and situation.
Shift position purpose
and functions
Shift posi- tionObjective or function
P
Parking the vehi-
cle/starting the hybrid system
RReversing
NNeutral
DNormal driving*1
SS mode driving*2
(  P.222)
WA R N I N G
■When driving on slippery
road surfaces
Be careful of downshifting and
sudden acceleration, as this could
result in the vehicle skidding to
the side or spinning.
NOTICE
■Hybrid battery (traction bat-
tery) charge
If the shift lever is in N, the hybrid
battery (traction battery) will not
be charged even when the engine
is running. Therefore, if the vehi-
cle is left with the shift lever in N
for a long period of time, the
hybrid battery (traction battery)
will discharge, and this may result
in the vehicle not being able to
start.
Shifting the shift lever