TOYOTA HIGHLANDER HYBRID 2020 (in English) Repair Manual

611-2. Child safety
HIGHLANDER HV_U
1
For safety and security
With rigid lower attachments
4 Latch the buckles onto the
LATCH anchors.
For owners in Canada:
The symbol on a child
restraint system indicates
the presence of a lower con-
nector system.
Canada only
5 If the child restraint has a top
tether strap, follow the child
restraint manufacturer’s
operation manual regarding
the installation, using the top
tether strap to latch onto the
top tether strap anchor.
( P. 6 2 )
6 After installing the child
restraint system, rock it back
and forth to ensure that it is
installed securely. ( P.59)
■When installing in the sec-
ond center seat (8-seat
models)
There are no LATCH anchors
behind the seceond center seat. However, the inboard LATCH
anchors of the outboard seats,
which are 18.6 in. (473 mm)
apart, can be used if the child
restraint system manufacturer’s
instructions permit use of those
anchors with the anchor spacing
stated.
Child restraint systems with rigid
lower attachments cannot be
installed in the center seat. This
type of child restraint system
can only be installed in the out-
board seat.
■Laws and regulations pertain-
ing to anchors
The LATCH system conforms to
FMVSS225 or CMVSS210.2.
Child restraint systems conforming
to FMVSS213 or CMVSS213 speci-
fications can be used.
This vehicle is designed to conform
to SAE J1819.
WA R N I N G
■When installing a child
restraint system
Observe the following precau-
tions.
Failure to do so may result in
death or serious injury.
●After securing a child restraint
system, never adjust the seat.
●When using the LATCH
anchors, be sure that there are
no foreign objects around the
anchors and that the seat belt is
not caught behind the child
restraint system.
●Follow all installation instruc-
tions provided by the child
restraint system manufacturer.

621-2. Child safety
HIGHLANDER HV_U
■Anchor brackets (for top
tether strap)
Anchor brackets are provided
for the following seats:
Use anchor brackets when fix-
ing the top tether strap.
8-seat models second seats
Anchor brackets
Top tether strap
7-seat models second seats
Anchor brackets
Top tether strap
Third center seat*
Anchor brackets
Top tether strap
*: The third seats are not equipped with Child restraint LATCH
WA R N I N G
●Never attach two child restraint
system attachm ents to the
same anchor. In a collision, one
anchor may not be strong
enough to hold two child
restraint system attachments
and may break.
If the LATCH anchors are already
in use, use the seat belt to install
a child restraint system in the cen-
ter seat.
●When securing some types of
child restraint s ystems in rear
seats, it may not be possible to
properly use the seat belts in
positions next to the child
restraint without interfering with
it or affecting seat belt effective-
ness. Be sure your seat belt fits
snugly across your shoulder
and low on your hips. If it does
not, or if it interferes with the
child restraint, move to a differ-
ent position. Failure to do so
may result in death or serious
injury.
●If the seat is adjusted, reconfirm
the security of the child restraint
system.
Using an anchor bracket
(for top tether strap)

631-2. Child safety
HIGHLANDER HV_U
1
For safety and security
anchors.
■Fixing the top tether strap
to the anchor bracket (sec-
ond seats)
Install the child restraint system
in accordance to the operation
manual enclosed with the child
restraint system.
1 Remove the head restraint if
it interferes with your child
restraint system. ( P.162)
2 Open the anchor bracket
cover, latch the hook onto the
anchor bracket and tighten
the top tether strap.
Make sure the top tether strap is
securely latched. ( P.59)
When installing the child restraint
system with the head restraint
being raised, be sure to have the
top tether strap pass underneath
the head restraint.
Hook Top tether strap
■Fixing the top tether strap
to the anchor bracket (third
center seat)
Install the child restraint system
in accordance to the operation
manual enclosed with the child
restraint system.
1 Remove the head restraint if
it interferes with your child
restraint system. ( P.162)
2 Latch the hook onto the
anchor bracket and tighten
the top tether strap.
Make sure the top tether strap is
securely latched. ( P. 5 9 )
When installing the child restraint
system with the head restraint
being raised, be sure to have the
top tether strap pass underneath
the head restraint.
Hook
Top tether strap

641-2. Child safety
HIGHLANDER HV_U
■Laws and regulations pertain-
ing to anchors
The LATCH system conforms to
FMVSS225 or CMVSS210.2.
Child restraint systems conforming
to FMVSS213 or CMVSS213 speci-
fications can be used.
This vehicle is de signed to conform
to SAE J1819.
WA R N I N G
■When installing a child
restraint system
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
●Firmly attach t he top tether
strap and make sure that the
belt is not twisted.
●Do not attach the top strap to
anything other than the anchor
bracket of the s eat the child
restraint system is installed to.
●Follow all installation instruc-
tions provided by the child
restraint system manufacturer.
●When installing a child restraint
system in the center rear seat,
adjust both seatbacks at the
same angle. Otherwise, the
child restraint system cannot be
securely restrained and this
may cause deat h or serious
injuries in the event of sudden
braking, sudden swerving or an
accident.
●When installing the child
restraint system with the head
restraint being raised, after the
head restraint has been raised
and then the anchor bracket has
been fixed, do not lower the
head restraint.
●If the seat is adjusted, reconfirm
the security of the child restraint
system.
NOTICE
■Anchor brackets (for top
tether strap)
When not in use, m ake certain to
close the lid. If it remains open,
the lid may be damaged.

651-3. Emergency assistance
HIGHLANDER HV_U
1
For safety and security
1-3.Emergency assistance
*: If equipped
“SOS” button
LED light indicators
Microphone
Safety Connect*
Safety Connect is a sub-
scription-based telematics
service that uses Global
Positioning System (GPS)
data and embedded cellular
technology to provide
safety and security features
to subscribers. Safety Con-
nect is supported by Toy-
ota’s designated response
center, which operates 24
hours per day, 7 days per
week.
Safety Connect service is
available by subscription on
select, telematics hard-
ware-equipped vehicles.
By using the Safety Connect
service, you are agreeing to
be bound by the Telematics
Subscription Service Agree-
ment and its Terms and
Conditions, as in effect and
amended from time to time,
a current copy of which is
available at Toyota.com in
the United States,
Toyotapr.com in Puerto Rico
and Toyota.ca in Canada. All
use of the Safety Connect
service is subject to such
then-applicable Terms and
Conditions.
System components

661-3. Emergency assistance
HIGHLANDER HV_U
■Certification for Safety Connect
Subscribers have the following
Safety Connect services avail-
able:
Automatic Collision Notifica-
tion
*
Helps drivers receive necessary
response from emergency service
providers. ( P. 6 8 )
Services

671-3. Emergency assistance
HIGHLANDER HV_U
1
For safety and security
*: U.S. Patent No. 7,508,298 B2
 Stolen Vehicle Location
Helps drivers in the event of vehicle
theft. ( P. 6 8 )
 Emergency Assistance Button
(“SOS”)
Connects drivers to response-cen-
ter support. ( P. 6 9 )
Enhanced Roadside Assis-
tance
Provides drivers various on-road
assistance. ( P. 6 9 )
After you have signed the
Telematics Subscription Service
Agreement and are enrolled,
you can begin receiving ser-
vices.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following appropriate Customer
Experience Center or push the
“SOS” button in your vehicle for
further subscription details.
 The United States
1-800-331-4331
Canada
1-888-869-6828
Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicle’s
Bluetooth® technology will not be possible when Safety Connect is
active and in use.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota
models (in the contiguous United
States only). Contact with the
Safety Connect response center
is dependent upon
the telematics
device being in operative condi-
tion, cellular connection availabil-
ity, and GPS satellite signal
reception, which can limit the abil-
ity to reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agreement
are required. A variety of subscrip-
tion terms are available; charges
vary by subscription term selected
and location.
●Automatic Collision Notification,
Emergency Assistance and Stolen
Vehicle Location are available in
the United States, including
Hawaii and Alaska , Puerto Rico
and Canada, and Enhanced
Roadside Assist ance are avail-
able in the United States, Puerto
Rico and Canada.
●Automatic Collision Notification,
Emergency Assistance, Stolen
Vehicle and Enhanced Road
Assistance are not available in the
U.S. Virgin Islands.
For vehicles first sold in the U.S.
Virgin Islands, no Safety Connect
services will function in or outside
the U.S. Virgin Islands.
●Safety Connect services are not
subject to section 255 of the Tele-
communications Act and the
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer suppor t in multiple lan-
guages. The Safety Connect system
will offer voice prom pts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
Subscription

681-3. Emergency assistance
HIGHLANDER HV_U
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
 Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your Toy-
ota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States,
1-877-855-8377 in Puerto Rico
or 1-888-869-6828 in Canada,
and follow the prompts for
Safety Connect to initiate this
service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Con-
nect-equipped vehicle location
data may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Safety Connect LED light
Indicators
Safety Connect services

691-3. Emergency assistance
HIGHLANDER HV_U
1
For safety and security
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answer-
ing agent will determine your
vehicle’s location, assess the
emergency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa- tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a
low-power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.
 ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
Safety information for
Safety Connect

701-3. Emergency assistance
HIGHLANDER HV_U
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.