check oil TOYOTA HIGHLANDER HYBRID 2020 Owners Manual (in English)

4TABLE OF CONTENTS
HIGHLANDER HV_U
Hood ..................................408
Positioning a floor jack ....... 409
Engine compartment .......... 410
12-volt battery .................... 416
Tires ................................... 418
Tire inflation pressure......... 430
Wheels ............................... 432
Air conditioning filter ........... 433
Cleaning the hybrid battery (trac- tion battery) air intake vents
and filter ........................... 435
Electronic key battery ......... 438
Checking and replacing fuses ......................................... 439
Headlight aim ..................... 442
Light bulbs .......................... 443
7-1. Essential information Emergency flashers ........... 452
If your vehicle has to be stopped in an emergency .............. 452
If the vehicle is trapped in rising water ................................ 453
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................... 455
If you think something is wrong ......................................... 458
If a warning light turns on or a warning buzzer sounds .... 460
If a warning message is dis- played .............................. 470
If you have a flat tire ........... 474
If the hybrid system will not start ......................................... 486
If you lose your keys .......... 488
If the fuel filler door cannot be opened ............................. 488
If the electronic key does not operate properly ............... 489If the 12-volt battery is dis-
charged ............................ 491
If your vehicle overheats .... 497
If the vehicle becomes stuck ......................................... 500
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................................. 504
Fuel information ................. 514
Tire information .................. 516
8-2. Customization Customizable features ....... 526
8-3. Initialization Items to initialize ................ 538
9-1. For owners Reporting safety defects for U.S. owners ............................. 540
Seat belt instructions for Cana- dian owners (in French) ... 540
SRS airbag instructions for Canadian owners (in French)......................................... 542
Headlight aim instructions for Canadian owners (in French)......................................... 549
What to do if... (Troubleshooting) ......................................... 55
2
Alphab
etical Index.............. 555
7When trouble arises
8Vehicle specifications
9For owners
Index

13Pictorial index
HIGHLANDER HV_U
Precautions for winter seas on.............................................. P.327
To prevent freezing (windshiel d wiper de-icer) ..................... P.338
Precautions for car wash
*.................................................... P.395
Fuel filler door ............................................... ..................... P.240
Refueling method ............................................... .................. P.240
Fuel type/fuel tan k capacity ................................... .............. P.507
Tires.......................................................... ........................... P.418
Tire size/inflation pressure ................................... ........ P.418, 511
Winter tires/tire chains ....................................... .................. P.327
Checking/rotation/tire pressur e warning system ..................P.418
Coping with flat tires......................................... .................... P.474
Hood ........................................................... ......................... P.408
Opening ............................................................................... P.408
Engine oil ..................................................... ........................ P.508
Coping with overheating ...................................................... P.497
Warning messages ............................................... ............... P.470
Headlights..................................................... ...................... P.229
Parking lights ................................................. .................... P.229
Front turn signal lights ....................................... ............... P.223
Parking lights
*/daytime running lights............................. P.229
Front side marker lights ....................................... ............. P.229
Front fog lights ............................................... .................... P.235
Stop/tail lights ............................................... ..................... P.229
Tail lights.................................................... ......................... P.229
Back-up lights
Shifting the shift lever to R ................................................... P.220
License plate lights........................................... ................. P.229
Rear turn signal lights ........................................ ............... P.223
Light bulbs of the exterior lights for driving
(Replacing method: P.443, Watts: P.512)

1964-1. Before driving
HIGHLANDER HV_U
NOTICE
■When parking the vehicle
Always set the parking brake and
shift the shift lever to P. Failure to
do so may cause the vehicle to
move or the vehi cle may acceler-
ate suddenly if the accelerator
pedal is accidentally depressed.
■Avoiding damage to vehicle
parts
●Do not turn the steering wheel
fully in either direction and hold
it there for an extended period
of time.
Doing so may damage the
power steering motor.
●When driving over bumps on
the road, drive as slowly as pos-
sible to avoid damaging the
wheels, underside of the vehi-
cle, etc.
■If you get a flat tire while driv-
ing
A flat or damaged tire may cause
the following situations. Hold the
steering wheel firmly and gradu-
ally depress the brake pedal to
slow down the vehicle.
●It may be difficult to control your
vehicle.
●The vehicle will make abnormal
sounds or vibrations.
●The vehicle will lean abnor-
mally.
Information on what to do in case
of a flat tire (
P.474)
■When encountering flooded
roads
Do not drive on a road that has
flooded after heavy rain etc.
Doing so may cause the following
serious damage to the vehicle:
●Engine stalling
●Short in electrical components
●Engine damage caused by
water immersion
In the event that you drive on a
flooded road and the vehicle is
flooded, be sure to have your Toy-
ota dealer check the following:
●Brake function
●Changes in quantity and quality
of oil and fluid used for the
engine, hybrid transaxle (front
and rear [AWD models]), etc.
●Lubricant condition for bearings
and suspension joints (where
possible), and the function of all
joints, bearings, etc.

2604-5. Using the driving support systems
HIGHLANDER HV_U
■Lane departure alert func-
tion
When the system determines
that the vehicle might depart
from its lane or course
*, a warn- ing is displayed on the
multi-information display, and a
warning buzzer will sound to
alert the driver.
When the warning buzzer sounds,
check the area around your vehicle
and carefully operate the steering
wheel to move the vehicle back to
the center of the lane.
When the system determines that
the vehicle might depart from its
lane and that the possibility of a col-
lision with an overta
king vehicle in
the adjacent lane is high, the lane
departure alert will operate even if
the turn signals are operating.
*: Boundary between asphalt and
the side of the road, such as
grass, soil, or a curb
■Steering assist function
When the system determines
that the vehicle might depart
from its lane or course
*, the sys-
WA R N I N G
●The traffic lane is excessively
narrow or wide.
●The vehicle is extremely tilted
due to carrying heavy luggage
or having improper tire pres-
sure.
●The distance to the preceding
vehicle is extremely short.
●The vehicle is moving up and
down a large amount due to
road conditions during driving
(poor roads or road seams).
●When driving in a tunnel or at
night with the headlights off or
when a headlight is dim due to
its lens being dirty or it being
misaligned.
●The vehicle is struck by a cross-
wind.
●The vehicle is affected by wind
from a vehicle driven in a
nearby lane.
●The vehicle has just changed
lanes or crossed an intersec-
tion.
●Tires which differ by structure,
manufacturer, b rand or tread
pattern are used.
●Snow tires, etc. are equipped.
●The vehicle is being driven at
extremely high speeds.
Functions included in LTA
system

3324-6. Driving tips
HIGHLANDER HV_U
NOTICE
■To prevent water damage
Take all necessary safety mea-
sures to ensure that water dam-
age to the hybrid battery (traction
battery), hybrid s ystem or other
components does not occur.
●Water entering the engine com-
partment may cause severe
damage to the hybrid system.
Water entering the interior may
cause the hybrid battery (trac-
tion battery) stowed under the
rear seats to short circuit.
●Water entering the hybrid trans-
mission will cause deterioration
in transmission quality. The mal-
function indicator may come on,
and the vehicle may not be driv-
able.
●Water can wash the grease
from wheel bearings, causing
rusting and premature failure,
and may also enter the hybrid
transmission case, reducing the
gear oil’s lubricating qualities.
■When you drive through
water
If driving through water, such as
when crossing shallow streams,
first check the depth of the water
and the bottom of the riverbed for
firmness. Drive slowly and avoid
deep water.
■Inspection after off-road driv-
ing
●Sand and mud that has accu-
mulated in bra ke drums and
around brake di scs may affect
braking efficiency and may
damage brake system compo-
nents.
●Always perform a maintenance
inspection aft er each day of
off-road driving that has taken
you through rough terrain, sand,
mud, or water. For scheduled
maintenance information, refer
to the “Scheduled Maintenance
Guide” or “Owner’s Manual
Supplement”.

4006-2. Maintenance
HIGHLANDER HV_U
6-2.Maintenance
■Repair and replacement
It is recommended that genuine
Toyota parts be used for repairs to
ensure performanc e of each sys-
tem. If non-Toyota parts are used in
replacement or if a repair shop other
than a Toyota dealer performs
repairs, confirm the warranty cover-
age.
■Allow inspection and repairs to
be performed by a Toyota
dealer
●Toyota technicians are
well-trained specialists and are
kept up to date with the latest ser-
vice information. They are well
informed about the operation of all
systems on your vehicle.
●Keep a copy of the repair order. It
proves that the maintenance that
has been performed is under war-
ranty coverage. If any problem
should arise while your vehicle is
under warranty, your Toyota
dealer will promptly take care of it.
General maintenance should be
performed on a daily basis. This
can be done by yourself or by a
Toyota dealer.
Scheduled maintenance should
be performed at specified inter-
vals according to the mainte-
nance schedule.
For details about maintenance
items and schedules, refer to the
“Scheduled Maintenance Guide” or
“Owner’s Manual Supplement”.
Maintenance require-
ments
To ensure safe and econom-
ical driving, day-to-day care
and regular maintenance
are essential. It is the
owner’s responsibility to
perform regular checks.
Toyota recommends the fol-
lowing maintenance:
WA R N I N G
■If your vehicle is not properly
maintained
Improper maintenance could
result in serious damage to the
vehicle and possible death or seri-
ous injury.
■Handling of the 12-volt bat-
tery
●Engine exhaust, some of its
constituents, and a wide variety
of automobile components con-
tain or emit chemicals known to
the State of California to cause
cancer and birth defects and
other reproductive harm. Work
in a well ventilated area.
●Oils, fuels and fluids contained
in vehicles as well as waste pro-
duced by component wear con-
tain or emit chemicals known to
the State of California to cause
cancer and birth defects or
other reproductive harm. Avoid
exposure and wash any
affected area immediately.
●12-volt battery posts, terminals
and related accessories con-
tain lead and lead compounds
which are known to cause brain
damage. Wash your hands after
handling. ( P.416)
General maintenance
Scheduled maintenance

4026-2. Maintenance
HIGHLANDER HV_U
General maintenance
Listed below are the general
maintenance items that
should be performed at the
intervals specified in the
“Owner’s Warranty Informa-
tion Booklet” or “Owner’s
Manual Supplement/Sched-
uled Maintenance Guide”. It
is recommended that any
problem you notice should
be brought to the attention
of your Toyota dealer or
qualified service shop for
advice.
WA R N I N G
■If the hybrid system is operat-
ing
Turn the hybrid system off and
ensure that there is adequate
ventilation before performing
maintenance checks.
Engine compartment
ItemsCheck points
Brake fluid
Is the brake fluid at
the correct level?
(  P.414)
Engine/power
control unit
coolant
Is the
engine/power con-
trol unit coolant at
the correct level?
( P.413)
Engine oil
Is the engine oil at
the correct level?
( P.410)
Exhaust sys-
temThere should not
be any fumes or
strange sounds.
Radiator/con-
denser
The radiator and
condenser should
be free from for-
eign objects.
( P.414)
Washer fluid
Is there sufficient
washer fluid?
( P.415)
Luggage compartment
ItemsCheck points
12-volt batteryCheck the connec-
tions. ( P.416)
Vehicle interior
ItemsCheck points
Accelerator
pedal
• The accelerator
pedal should
move smoothly
(without uneven
pedal effort or
catching).
Hybrid trans-
mission “Park”
mechanism
• When parked on a slope and the
shift lever is in P,
is the vehicle
securely
stopped?
ItemsCheck points

4106-3. Do-it-yourself maintenance
HIGHLANDER HV_U
Engine coolant reservoir ( P.413)
Fuse boxes ( P.439)
Engine oil filler cap ( P.411)
Engine oil level dipstick ( P.411)
Brake fluid reservoir ( P.414)
Washer fluid tank ( P.415)
Electric cooling fan
Condenser ( P.414)
Radiator ( P.414)
Power control unit coolant reservoir ( P.414)
■12-volt battery
 P. 4 1 6
With the engine at operating
temperature and turned off,
check the oil level on the dip-
Engine compar tment
Components
Checking and adding the
engine oil

4116-3. Do-it-yourself maintenance
HIGHLANDER HV_U
6
Maintenance and care
stick.
■Checking the engine oil
1 Park the vehicle on level
ground. After warming up the
engine and turning off the
hybrid system, wait more
than 5 minutes for the oil to
drain back into the bottom of
the engine.
2 Holding a rag under the end,
pull the dipstick out.
3 Wipe the dipstick clean.
4 Reinsert the dipstick fully.
5 Holding a rag under the end,
pull the dipstick out and
check the oil level.
Low
Normal
Excessive
The shape of the dipstick may differ depending on the type of vehicle or
engine.
6
Wipe the dipstick and reinsert
it fully.
■Checking the oil type and
preparing the item needed
Make sure to check the oil type
and prepare the items needed
before adding oil.
 Engine oil selection
P.508
 Oil quantity (Low  Full)
1.6 qt. (1.5 L, 1.3 Imp. qt.)
 Item
Clean funnel
■Adding engine oil
If the oil level is below or near
the low level mark, add engine
oil of the same type as that
already in the engine.
1 Remove the oil filler cap by
turning it counterclockwise.
2 Add engine oil slowly, check-
ing the dipstick.
3 Install the oil filler cap by
turning it clockwise.
■Engine oil consumption
A certain amount of engine oil will

4126-3. Do-it-yourself maintenance
HIGHLANDER HV_Ube consumed while driving. In the
following situatio
ns, oil consump-
tion may increase, and engine oil
may need to be refilled in between
oil maintenance intervals.
●When the engine is new, for
example directly after purchasing
the vehicle or after replacing the
engine
●If low quality oil or oil of an inap-
propriate viscosity is used
●When driving at high engine
speeds or with a heavy load,
when towing, or when driving
while accelerating o r decelerating
frequently
●When leaving the engine idling for
a long time, or wh en driving fre-
quently through heavy traffic
■After changing the engine oil
The engine oil maintenance data
should be reset. Perform the follow-
ing procedures:
4.2-inch display
1 Press or of the meter
control switch to select .
2 Press or of the meter
control switch, select and
then press and hold .
3 Press or of the meter
control switch, se lect “Oil Mainte-
nance” and then press .
4 Select “Yes” and press .
5 A message will be displayed on
the multi-information display
when the reset procedure has
been completed.
7-inch display
1 Press or of the meter
control switch to select .
2 Press or of the meter
control switch, select and
then press and hold . 3
Press or of the meter
control switch, select “Oil Mainte-
nance” and then press .
4 Select “Yes” and press .
5 A message will be displayed on
the multi-inform ation display
when the reset procedure has
been completed.
WA R N I N G
■Used engine oil
●Used engine oil contains poten-
tially harmful contaminants
which may cause skin disorders
such as inflammation and skin
cancer, so care should be taken
to avoid prolonged and
repeated contact. To remove
used engine oil from your skin,
wash thoroughly with soap and
water.
●Dispose of used o il and filters
only in a safe and acceptable
manner. Do not dispose of used
oil and filters in h ousehold trash,
in sewers or onto the ground.
Call your Toyota dealer, service
station or auto parts store for
information concerning recy-
cling or disposal.
●Do not leave used engine oil
within the reach of children.
NOTICE
■To prevent serious engine
damage
Check the oil le vel on a regular
basis.
■When replacing the engine oil
●Be careful not to spill engine oil
on the vehicle components.
●Avoid overfilling, or the engine
could be damaged.