fuel type TOYOTA HIGHLANDER HYBRID 2020 Owners Manual (in English)

13Pictorial index
HIGHLANDER HV_U
Precautions for winter seas on.............................................. P.327
To prevent freezing (windshiel d wiper de-icer) ..................... P.338
Precautions for car wash
*.................................................... P.395
Fuel filler door ............................................... ..................... P.240
Refueling method ............................................... .................. P.240
Fuel type/fuel tan k capacity ................................... .............. P.507
Tires.......................................................... ........................... P.418
Tire size/inflation pressure ................................... ........ P.418, 511
Winter tires/tire chains ....................................... .................. P.327
Checking/rotation/tire pressur e warning system ..................P.418
Coping with flat tires......................................... .................... P.474
Hood ........................................................... ......................... P.408
Opening ............................................................................... P.408
Engine oil ..................................................... ........................ P.508
Coping with overheating ...................................................... P.497
Warning messages ............................................... ............... P.470
Headlights..................................................... ...................... P.229
Parking lights ................................................. .................... P.229
Front turn signal lights ....................................... ............... P.223
Parking lights
*/daytime running lights............................. P.229
Front side marker lights ....................................... ............. P.229
Front fog lights ............................................... .................... P.235
Stop/tail lights ............................................... ..................... P.229
Tail lights.................................................... ......................... P.229
Back-up lights
Shifting the shift lever to R ................................................... P.220
License plate lights........................................... ................. P.229
Rear turn signal lights ........................................ ............... P.223
Light bulbs of the exterior lights for driving
(Replacing method: P.443, Watts: P.512)

361-1. For safe use
HIGHLANDER HV_U
Your vehicle is equipped with ADVANCED AIRBAGS designed
based on the US motor vehicle safety standards (FMVSS208). The
airbag sensor assembly (ECU) controls airbag deployment based on
information obtained from the sensors etc. shown in the system
components diagram above. This in formation includes crash sever-
ity and occupant information. As the airbags deploy, a chemical
reaction in the inflators quickly fills the airbags with non-toxic gas to
help restrain the motion of the occupants.
■If the SRS airbags deploy
(inflate)
●Slight abrasions, burns, bruising
etc., may be sustained from SRS
airbags, due to the extremely high
speed deployment (inflation) by
hot gases.
●A loud noise and white powder will
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and
inflator) as well as the front seats,
parts of the front and rear pillars,
and roof side rails, may be hot for
several minutes. T he airbag itself
may also be hot.
●The windshield may crack.
●The hybrid system will be stopped
and fuel supply to the engine will
be stopped. ( P. 7 8 )
●All of the doors will be unlocked.
( P.132)
●The brakes and st op lights will be
controlled automatically. ( P.320)
●The interior lights will turn on auto-
matically. ( P.358)
●The emergency flashers will turn
on automatically. ( P.452)
●For Safety Connect subscribers, if
any of the following situations
occur, the system is designed to
send an emergency call to the
response center, notifying them of
the vehicle’s location (without
needing to push the “SOS” button)
and an agent will attempt to speak
with the occupants to ascertain
the level of emergency and assis- tance required. If the occupants
are unable to communicate, the
agent automatically treats the call
as an emergency and helps to dis-
patch the necessary emergency
services. (
P. 6 5 )
• An SRS airbag is deployed.
• A seat belt pretensioner is acti-
vated.
• The vehicle is involved in a severe
rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy
in the event of an impact that
exceeds the set threshold level
(the level of forc e corresponding
to an approximately 12 - 18 mph
[20 - 30 km/h] frontal collision with
a fixed wall that does not move or
deform).
However, this threshold velocity will
be considerably higher in the follow-
ing situations:
• If the vehicle strikes an object, such as a parked vehicle or sign
pole, which can move or deform
on impact
• If the vehicle is involved in an underride collision, such as a colli-
sion in which the front of the vehi-
cle “underrides”, or goes under,
the bed of a truck
●Depending on the type of collision,
it is possible that only the seat belt
pretensioners will activate.
●The SRS front airbags for the front
passenger will not activate if there
is no passenger sitting in the front
passenger seat. However, the

741-4. Hybrid system
HIGHLANDER HV_U
■If “Proximity Notification Sys-
tem Malfunction Visit Your
Dealer” is displayed on the
multi-information display
The system may be malfunctioning.
Have the vehicle inspected by your
Toyota dealer.
*: This function can only be used in
the mainland U.S.A. It cannot be
used in other states and territo-
ries, including Alaska and Hawaii.
This system operates based on
the driving situation and traffic
information to enhance fuel
economy.
For details about Predictive effi-
cient drive, refer to “NAVIGA-
TION AND MULTIMEDIA
SYSTEM OWNER’S MANUAL”.
■Predictive deceleration support
Example: 7-inch display
Reference operation range
●When the vehicle approaches to
predictive deceleration support
points registered in the navigation
system, the “Reference operation
range” of the ECO Accelerator
Guidance ( P.104) on the
multi-information display will be
turned off to encourage the driver to reduce excessive acceleration.
●The engine braki
ng force will be
increased according to the driving
conditions to more efficiently
charge the hybrid battery (traction
battery) after the accelerator pedal
is released.
■Predictive SOC control
The following types of control are
performed based on data such as
road and traffic information during
route guidance by the navigation
system to help ensure that the vehi-
cle efficiently uses electricity.
●When there is a long downhill
slope along the r oute, the system
reduces the hybrid battery (trac-
tion battery) leve l before reaching
the slope to help ensure charging
capacity for regenerative braking
while traveling downhill.
●When traffic congestion is pre-
dicted along the route, the system
helps ensure a certain battery
level before reaching congested
roads to reduce the frequency of
starting the engin e to charge the
hybrid battery (traction battery)
due to low battery levels.
Predictive efficient drive
(vehicles with a naviga-
tion system)
*

1002-1. Instrument cluster
HIGHLANDER HV_USelect to enable/disable the rear
seat reminder.

“Scheduled Maintenance”
( P.401)
Select to reset the scheduled main-
tenance information (maintenance
required message and distance
until maintenance necessary) after
all maintenance is performed.
■ Meter settings
Press and hold to change
the settings of the following
items:
 Language
Select to change the language dis-
played.
 Units
Select to change t he units of mea-
sure displayed.
 EV indicator ( P.218)
Select to enable/disable the EV
indicator.

Select to change the displayed con-
tent of the following:
• Hybrid system indicator
Select to display/not display the
Eco Accelerator Guidance. ( P. 9 0 )
• Fuel economy display
Select to change the average fuel
consumption display between after
start/after reset. ( P. 9 4 )

Select to display/not display the
audio system linked display.

Select to change the displayed con-
tent of the following:
• Display contents
Select to displa y/not display the
AWD control (if equipped) and
energy monitor. (P.97, 117)
• Drive information type
Select to change the drive informa-
tion type display between after
start/after reset.
• Drive information items
Select to set the first and second
items of the drive information dis-
play to any of the following: aver-
age vehicle
speed/distance/elapsed time.
 Trip Summary
Select to turn the display of a trip
summary display.
Pop-up display
Select to enable/disable pop-up
displays for each relevant system.
Multi-information display off
Displays a blank screen.
Default setting
Select to reset the meter display
settings to the default setting.
■Vehicle functions and set-
tings that can be changed
 P.526
■Suspension of the settings dis-
play
●Some settings cannot be changed
while driving. When changing set-
tings, park the vehicle in a safe
place.

1032-1. Instrument cluster
HIGHLANDER HV_U
2
Vehicle status information and indicators
Press and hold: Reset/Dis-
play customizable items
Return to the previous screen
Call sending/receiving and
history display
Linked with the hands-free system,
sending or receiv ing call is dis-
played. For details regarding the
hands-free system, refer to the
“NAVIGATION AND MULTIMEDIA
SYSTEM OWNER’S MANUAL”.
*: On screens where the screen can be scrolled and the display can
be switched, a scroll bar or a
round icon that shows the num-
ber of registered screens is dis-
played.
■Fuel economy
Use the displayed values as a ref-
erence only.
Current fuel consumption
Displays the instantaneous current
fuel consumption.
Average fuel economy (after
start)
Displays the average fuel con-
sumption since hybrid system start.
*1
Driving range
Displays the driving range with
remaining fuel.
This distance is computed based
on your average f
uel consumption.
As a result, the actual distance that
can be driven may differ from that
displayed.
When only a small amount of fuel is
added to the tank, the display may
not be updated.
When refueling, turn the power
switch off. If the ve hicle is refueled
without turning the power switch off,
the display may not be updated.
When “Refuel” is displayed, the
remaining fuel amount is low and
the distance that can be driven with
the remaining fuel cannot be calcu-
lated.
Refuel immediately.
Gadget*2
The following items can be dis-
played by changing the settings for
gadget content and fuel economy
type on . ( P.107)
•Other
Blank: No item
• Average vehicle speed
After start: Displ ays average vehi-
cle speed since hybrid system start
After reset: Displays average vehi-
cle speed since the display was
reset
*3
• Distance
After start: Displays the distance
driven since vehicle start.
After reset: Displays the distance
driven since the display was reset
*3
Driving information dis-
play ( )

1042-1. Instrument cluster
HIGHLANDER HV_U• Elapsed time
After start: Displays elapsed time
since hybrid system start
After reset: Displays elapsed time
since the display was reset
*3
Average fuel economy
Displayed item (listed below) can
be changed on the fuel economy
type screen of . (
P.107)
 Total (after reset)
Displays the average fuel con-
sumption since the display was
reset.
*1, 3
Tank (after refuel)
Displays the average fuel con-
sumption since the vehicle was
refueled.
*1
When only a small amount of fuel is
added to the tank, the display may
not be updated.
When refueling, turn the power
switch off. If the vehicle is refueled
without turning the power switch off,
the display may not be updated.
*1: Use the displayed fuel consump-
tion as a reference only.
*2: The default setting is no display.
*3: This display can be reset by
pressing and holding while it
is displayed.
■ECO Accelerator Guid-
ance/Eco score
Displays a reference operation
range for using the accelerator
pedal according to driving condi-
tions, and a score result that
evaluates the current driving status.
ECO Accelerator Guidance
Eco score
 ECO Accelerator Guidance
Eco area
Indicates that the vehicle is being
driven in an Eco-friendly manner.
Power area
Indicates that the Eco-friendly driv-
ing range is being exceeded
(during full powe r driving, etc.)
Current accelerator pedal
operation
Displayed as a green bar when
within the Eco area.
Eco-friendly acceleration can be
achieved by keeping the accelera-
tor pedal operation display within
the range indicated by the blue bar.
( P.191)
Zone of Eco acceleration

1102-1. Instrument cluster
HIGHLANDER HV_USelect to enable/disable the rear
seat reminder.

“Scheduled Maintenance”
( P.401)
Select to reset the scheduled main-
tenance information (maintenance
required message and distance
until maintenance necessary) after
all maintenance is performed.
■ Meter settings
Press and hold to change
the settings of the following
items:
 Language
Select to change the language dis-
played.
 Units
Select to change t he units of mea-
sure displayed.
 EV indicator ( P.218)
Select to enable/disable the EV
indicator.
Speedometer display (digital
speed)
Select to enable/disable the speed-
ometer display.
Gadget content
Select to turn the display of a gad-
get.
Fuel economy type
Select to change the average fuel
consumption display and an item to
be displayed as gadget.
Pop-up display
Select to enable/disable pop-up
displays for each relevant system.
Multi-information display off
Displays a blank screen.
Default setting
Select to reset the meter display
settings to the default setting.
■Vehicle functions and set-
tings that can be changed
 P.526
■Background color of the indica-
tor/shift position display area
The background color of the indica-
tor/shift position display area is
changed accordi ng to the driving
mode as follows ( P.316):
●Eco drive mode: Blue
●Sport mode: Red
■Suspension of the settings dis-
play
●Some settings cannot be changed
while driving. When changing set-
tings, park the vehicle in a safe
place.
●If a warning message is displayed,
operation of the settings display
will be suspended.
■Pop-up displays
Depending on the pop-up display,
the currently displayed item in the
message display area may be tem-
porarily not displayed. The item will
be displayed after the pop-up dis-
play is no longer displayed.

2404-4. Refueling
HIGHLANDER HV_U
4-4.Refueling
Close all the doors and win-
dows, and turn the power
switch off.
 Confirm the type of fuel.
■Fuel types
 P. 5 1 4
■Fuel tank opening for unleaded
gasoline
To help prevent incorrect fueling,
your vehicle has a fuel tank opening
that only acco mmodates the spe-
cial nozzle on unleaded fuel pumps.
Opening the fuel tank
cap
The fuel tank of your vehicle
has a special structure,
which requires a reduction
in fuel tank pressure before
refueling. After the opener
switch has been pressed, it
will take several seconds
until the vehicle is ready for
refueling.
Before refueling the vehi-
cle
WA R N I N G
■When refueling the vehicle
Observe the following precautions
while refueling the vehicle. Failure
to do so may result in death or
serious injury.
●After exiting the vehicle and
before opening the fuel door,
touch an unpainted metal sur-
face to discharge any static
electricity. It is important to dis-
charge static electricity before
refueling because sparks result-
ing from static electricity can
cause fuel vapors to ignite while
refueling.
●Always hold the grips on the
fuel tank cap and turn it slowly
to remove it.
A whooshing sound may be
heard when the f uel tank cap is
loosened. Wait until the sound
cannot be heard before fully
removing the cap. In hot
weather, pressurized fuel may
spray out of the filler neck and
cause injury.
●Do not allow anyone that has
not discharged static electricity
from their body to come close to
an open fuel tank.
●Do not inhale vaporized fuel.
Fuel contains substances that
are harmful if inhaled.
●Do not smoke while refueling
the vehicle.
Doing so may cause the fuel to
ignite and cause a fire.
●Do not return to the vehicle or
touch any person or object that
is statically charged.
This may cause static electricity
to build up, resulting in a possi-
ble ignition hazard.
■When refueling
Observe the following precautions
to prevent fuel overflowing from
the fuel tank:
●Securely insert the fuel nozzle
into the fuel filler neck.
●Stop filling the tank after the fuel
nozzle automatically clicks off.

3184-5. Using the driving support systems
HIGHLANDER HV_U
■Trail Mode
●Trail Mode is intended for use
when driving on bumpy roads. Do
not turn the switch on in other situ-
ations.
●Trail Mode controls the vehicle so
that it can use the maximum
amount of drive force when driving
on bumpy roads. As a result, fuel
efficiency may diminish when
compared to driving with Trail
Mode off.
●If Trail Mode is continuously used
for a long period of time, the load
on related parts increases and the
system may be un able to operate
effectively.
■When Trail Mode is canceled
In the following situations, Trail
Mode is automatically canceled
even if it is turned on.
●When the driving mode is
changed (P.316)
●When the power switch is turned
off
■During Trail Mode operation
The following types of situations
may occur, but they are not malfunc-
tions.
●Vibrations may be felt throughout
the vehicle or steering wheel
●Operating noise may be heard
from the engine compartment
■When an inspection at your
Toyota dealer is necessary
In the following si tuations, the sys- tem may be malf
unctioning. Have
the vehicle inspected by your Toyota
dealer immediately.
●When the slip indicator illuminates
while Trail Mode is on
●When the Trail Mode indicator
does not illuminat e even though
the Trail Mode switch is pressed

4867-2. Steps to take in an emergency
HIGHLANDER HV_U
One of the following may be the
cause of the problem:
The electronic key may not be
functioning properly.
( P.489)
 There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle.
 There may be a malfunction
in the immobilizer system.
( P.79)
 There may be a malfunction
in the steering lock system.
 The hybrid system may be
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or
a blown fuse. However,
depending on the type of mal-
function, an interim measure
is available to start the hybrid
system. ( P.487)
NOTICE
●Securely tighten the spare tire
clamp bolt to hold the spare
wheel carrier by the hook.
●Stow the flat tire in the spare tire
location. Failure to do so may
cause damage to the spare tire
carrier. Proper storage reduces
the possibility of i njury in a colli-
sion or during sudden braking.
●Have the flat tire repaired and
the spare tire replaced with it as
soon as possible.
■Proper storage of the spare
tire
●If the hoist assembly is slanted
when stowing a tire, the hoist
assembly may become stuck in
the wheel opening and the tire
may not be raised properly,
causing damage to the wheel or
the wire cable.
●Do not attempt to turn the spare
tire clamp bolt without a tire on
the hoist assembly, as doing so
may cause the wire cable to slip
off of the shaft inside the unit
and the wire cable may not be
able to be raised or lowered. If
the spare tire c lamp bolt has
been turned without a tire on the
hoist assembly and the wire
cable cannot be raised or low-
ered, contact your Toyota
dealer.
If the hybrid system
will not star t
Reasons for the hybrid sys-
tem not starting vary
depending on the situation.
Check the following and
perform the appropriate
procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed. ( P.213)