hood open TOYOTA HIGHLANDER HYBRID 2020 Owners Manual (in English)

4TABLE OF CONTENTS
HIGHLANDER HV_U
Hood ..................................408
Positioning a floor jack ....... 409
Engine compartment .......... 410
12-volt battery .................... 416
Tires ................................... 418
Tire inflation pressure......... 430
Wheels ............................... 432
Air conditioning filter ........... 433
Cleaning the hybrid battery (trac- tion battery) air intake vents
and filter ........................... 435
Electronic key battery ......... 438
Checking and replacing fuses ......................................... 439
Headlight aim ..................... 442
Light bulbs .......................... 443
7-1. Essential information Emergency flashers ........... 452
If your vehicle has to be stopped in an emergency .............. 452
If the vehicle is trapped in rising water ................................ 453
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................... 455
If you think something is wrong ......................................... 458
If a warning light turns on or a warning buzzer sounds .... 460
If a warning message is dis- played .............................. 470
If you have a flat tire ........... 474
If the hybrid system will not start ......................................... 486
If you lose your keys .......... 488
If the fuel filler door cannot be opened ............................. 488
If the electronic key does not operate properly ............... 489If the 12-volt battery is dis-
charged ............................ 491
If your vehicle overheats .... 497
If the vehicle becomes stuck ......................................... 500
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................................. 504
Fuel information ................. 514
Tire information .................. 516
8-2. Customization Customizable features ....... 526
8-3. Initialization Items to initialize ................ 538
9-1. For owners Reporting safety defects for U.S. owners ............................. 540
Seat belt instructions for Cana- dian owners (in French) ... 540
SRS airbag instructions for Canadian owners (in French)......................................... 542
Headlight aim instructions for Canadian owners (in French)......................................... 549
What to do if... (Troubleshooting) ......................................... 55
2
Alphab
etical Index.............. 555
7When trouble arises
8Vehicle specifications
9For owners
Index

13Pictorial index
HIGHLANDER HV_U
Precautions for winter seas on.............................................. P.327
To prevent freezing (windshiel d wiper de-icer) ..................... P.338
Precautions for car wash
*.................................................... P.395
Fuel filler door ............................................... ..................... P.240
Refueling method ............................................... .................. P.240
Fuel type/fuel tan k capacity ................................... .............. P.507
Tires.......................................................... ........................... P.418
Tire size/inflation pressure ................................... ........ P.418, 511
Winter tires/tire chains ....................................... .................. P.327
Checking/rotation/tire pressur e warning system ..................P.418
Coping with flat tires......................................... .................... P.474
Hood ........................................................... ......................... P.408
Opening ............................................................................... P.408
Engine oil ..................................................... ........................ P.508
Coping with overheating ...................................................... P.497
Warning messages ............................................... ............... P.470
Headlights..................................................... ...................... P.229
Parking lights ................................................. .................... P.229
Front turn signal lights ....................................... ............... P.223
Parking lights
*/daytime running lights............................. P.229
Front side marker lights ....................................... ............. P.229
Front fog lights ............................................... .................... P.235
Stop/tail lights ............................................... ..................... P.229
Tail lights.................................................... ......................... P.229
Back-up lights
Shifting the shift lever to R ................................................... P.220
License plate lights........................................... ................. P.229
Rear turn signal lights ........................................ ............... P.223
Light bulbs of the exterior lights for driving
(Replacing method: P.443, Watts: P.512)

16Pictorial index
HIGHLANDER HV_U
When the warning messages are displayed ........................ P. 4 7 0
Turn signal lever.............................................. ................... P.223
Headlight switch ............................................... ................. P.229
Headlights/side marker lights/pa rking lights/tail lights/license plate
lights/daytime running lights .................................. ............... P.229
Front fog lights ............................................... ...................... P.235
Windshield wiper and washer sw itch....................... P.235, 238
Usage.......................................................... ................. P.235, 238
Adding washer fluid .............................................................. P.415
Warning messages ............................................... ............... P.470
Emergency flasher switch ....................................... .......... P.452
Hood lock release lever ........................................ ............. P.408
Tilt and telescopic steering lock release lever ................P. 1 6 5
Adjustment ..................................................... ...................... P.165
Air conditioning system ............................. ....................... P.336
Usage................................................................................... P.336
Rear window defogger ........................................... .............. P.338
Windshield wiper de-icer
*1................................................... P.338
Audio system
*2
Fuel filler door opener swi tch ........................................... P.240
*1: If equipped
*2: Refer to “NAVIGATION AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.

491-2. Child safety
HIGHLANDER HV_U
1
For safety and security
1-2.Child safety
Riding with children
Observe the following pre-
cautions when children are
in the vehicle.
Use a child restraint system
appropriate for the child,
until the child becomes
large enough to properly
wear the vehicle’s seat belt.
 It is recommended that chil-
dren sit in the rear seats to
avoid accidental contact
with the shift lever, wiper
switch, etc.
 Use the rear door child-pro-
tector lock or the window
lock switch to avoid children
opening the door while driv-
ing or operating the power
window accidentally.
( P.134, 181)
 Do not let small children
operate equipment which
may catch or pinch body
parts, such as the power
window, hood, back door,
seats etc.
WA R N I N G
■When children are in the vehi-
cle
Never leave children unattended
in the vehicle, and never allow
children to have or use the key.
Children may be able to start the
vehicle or shift the vehicle into
neutral. There is also a danger
that children ma y injure them-
selves by playing with the win-
dows, the moon roof or panoramic
moon roof, or other features of the
vehicle. In addition, heat build-up
or extremely cold temperatures
inside the vehicle can be fatal to
children.

811-5. Theft deterrent system
HIGHLANDER HV_U
1
For safety and security
*: If equipped
■Items to check before lock-
ing the vehicle
To prevent unexpected trigger-
ing of the alarm and vehicle
theft, make sure of the following:
 Nobody is in the vehicle.
 The windows, moon roof (if
equipped) and panoramic
moon roof (if equipped) are
closed before the alarm is set.
 No valuables or other per-
sonal items are left in the
vehicle.
■Setting
Close the doors and hood, and
lock all the doors. The system will be set automatically after 30
seconds.
The security indicator changes from
being on to flashing when the sys-
tem is set.
■Canceling or stopping
Do one of the following to deac-
tivate or stop the alarms:
 Unlock the doors.
 Turn the power switch to ACC
or ON, or start the hybrid sys-
tem. (The alarm will be deacti-
vated or stopped after a few
seconds.)
■System maintenance
The vehicle has a mainte-
nance-free type alarm system.
■Triggering of the alarm
The alarm may be triggered in the
following situations:
(Stopping the alarm deactivates the
alarm system.)
●A person inside the vehicle opens
a door or hood, or unlocks the
vehicle.
Alarm*
The alarm uses light and
sound to give an alert when
an intrusion is detected.
The alarm is triggered in the
following situations when
the alarm is set:
 A locked door is unlocked or
opened in any way other
than using the entry func-
tion, wireless remote control
or mechanical key. (The
doors will lock again auto-
matically.)
 The hood is opened.
Setting/canceling/stop-
ping the alarm system

1343-2. Opening, closing and locking the doors
HIGHLANDER HV_U
■Door lock switches
1 Locks all the doors
2 Unlocks all the doors
■Inside lock buttons
1 Locks the door
2 Unlocks the door
The front doors can be opened by
pulling the inside ha ndle even if the
lock buttons are in the lock position.
■Locking the front doors from
the outside without a key
1 Move the inside lock button to
the lock position.
2 Close the door.
The door cannot be locked if the
power switch is in ACC or ON, or
the electronic key is left inside the
vehicle.
The key may not b e detected cor-
rectly and the door may be locked.
■Open door warning buzzer
If a door or the hood is not fully
closed, a buzzer will sound when
the vehicle speed reaches 3 mph (5
km/h).
The open door(s) or hood is dis-
played on the multi-information dis-
play.
The door cannot be opened
from inside the vehicle when the
lock is set.
1 Unlock
2 Lock
These locks can be set to prevent
children from opening the rear
doors. Push down on each rear
door switch to lock both rear doors.
The following functions can be
set or canceled:
For instructions on customizing,
refer to P.526.
Unlocking and locking the
doors from the inside
Rear door child-protector
lock
Automatic door locking
and unlocking systems

2484-5. Using the driving support systems
HIGHLANDER HV_U
●In the following situations, if the situation has changed (or the vehicle has
been driven for some time) and the normal operating conditions are
detected, the message will disappear and the system will become opera-
tional.
If the message does not disappea r, contact your Toyota dealer.
• When the temperature around the radar sensor is outside of the opera-
tional range, such as when the vehicle is in the sun or in an e xtremely cold
environment
• When the front camera cannot d etect objects in front of the vehicle, such
as when driving in the dark, sno w, or fog, or when bright lights are shining
into the front camera
When the temperature around the
front camera is out side of the opera-
tional range, such as when the vehi-
cle is in the sun or in an extremely
cold environment
If the front camera is hot, such as
after the vehicle had been parked in
the sun, use the air conditioning sys-
tem to decrease the temperature
around the front camera.
If a sunshade was used when the
vehicle was parked, depending on its
type, the sunlight r eflected from the
surface of the sunshade may cause
the temperature of the front camera
to become exce ssively high.
If the front camera is cold, such after
the vehicle is parked in an extremely
cold environment, use the air condi-
tioning system to increase the tem-
perature around the front camera.
The area in front of the front camera
is obstructed, such as when the
hood is open or a sticker is attached
to the part of the windshield in front
of the front camera.
Close the hood, remove the sticker,
etc. to clear the obstruction.
SituationActions

4086-3. Do-it-yourself maintenance
HIGHLANDER HV_U
1Pull the hood lock release
lever.
The hood will pop up slightly.
2Pull up the auxiliary catch
lever and lift the hood.
3 Hold the hood open by insert-
ing the support rod into the
slot.
Hood
Opening the hood
WA R N I N G
■Pre-driving check
Check that the hood is fully closed
and locked.
If the hood is not locked properly,
it may open while the vehicle is in
motion and cause an accident,
which may result i n death or seri-
ous injury.
■After installing the support
rod into the slot
Make sure the rod supports the
hood securely preventing it from
falling down onto your head or
body.
NOTICE
■When closing the hood
Be sure to return the support rod
to its clip before closing the hood.
Closing the hood with the support
rod not clipped could cause the
hood to bend.

4927-2. Steps to take in an emergency
HIGHLANDER HV_U
If you have a set of jumper (or
booster) cables and a second
vehicle with a 12-volt battery,
you can jump start your vehicle
by following the steps below.
1Confirm that the electronic
key is being carried.
Vehicles with an alarm: When con-
necting the jumper (or booster)
cables, depending on the situation,
the alarm may acti vate and doors
locked. ( P.82)
2 Open the hood ( P.408) and
fuse box cover.
3 Open the exclusive jump
starting terminal cover.
4 Connect a positive jumper cable clamp to on your vehicle and
connect the clamp on the other end of the positive cable to on
the second vehicle. Then, connect a negative cable clamp to Restarting the hybrid sys-
tem

4997-2. Steps to take in an emergency
HIGHLANDER HV_U
7
When trouble arises
“FULL” and “LOW” lines on
the reservoir.
Reservoir
“FULL” line
“LOW” line
5 Add coolant if necessary.
Water can be used in an emer-
gency if coolant is unavailable.
6After stopping the hybrid sys-
tem and waiting for 5 minutes
or more, start the hybrid sys-
tem again and check if
“Hybrid System Overheated
Output Power Reduced” is
shown on the for the
multi-information display.
If the message does not disappear:
Stop the hybrid system and contact
your Toyota dealer.
If the message is not displayed:
The hybrid system temperature has
dropped and the vehicle may be
driven normally. However, if the m
essage appears
again frequently, contact your Toy-
ota dealer.
WA R N I N G
■When inspecting under the
hood of your vehicle
Observe the following precau-
tions.
Failure to do so may result in seri-
ous injury such as burns.
●If steam is seen coming from
under the hood, do not open the
hood until the steam has sub-
sided. The engine compart-
ment may be very hot.
●After the hybrid system has
been turned off , check that the
“READY” indicator is off.
When the hybrid system is oper-
ating, the gasoline engine may
automatically start, or the cool-
ing fan may suddenly operate
even if the gasoline engine
stops. Do not touch or approach
rotating parts such as the fan,
which may lead to fingers or
clothing (especially a tie, a scarf
or a muffler) getting caught,
resulting in serious injury.
●Do not loosen the radiator cap
and the coolant reservoir caps
while the hybrid system and
radiator are hot.
High temperature steam or
coolant could spray out.
NOTICE
■When adding engine/power
control unit coolant
Add coolant slowly after the
hybrid system has cooled down
sufficiently. Adding cool coolant to
a hot hybrid system too quickly
can cause damage to the hybrid
system.