maintenance schedule TOYOTA HIGHLANDER HYBRID 2020 Owners Manual (in English)

1002-1. Instrument cluster
HIGHLANDER HV_USelect to enable/disable the rear
seat reminder.

“Scheduled Maintenance”
( P.401)
Select to reset the scheduled main-
tenance information (maintenance
required message and distance
until maintenance necessary) after
all maintenance is performed.
■ Meter settings
Press and hold to change
the settings of the following
items:
 Language
Select to change the language dis-
played.
 Units
Select to change t he units of mea-
sure displayed.
 EV indicator ( P.218)
Select to enable/disable the EV
indicator.

Select to change the displayed con-
tent of the following:
• Hybrid system indicator
Select to display/not display the
Eco Accelerator Guidance. ( P. 9 0 )
• Fuel economy display
Select to change the average fuel
consumption display between after
start/after reset. ( P. 9 4 )

Select to display/not display the
audio system linked display.

Select to change the displayed con-
tent of the following:
• Display contents
Select to displa y/not display the
AWD control (if equipped) and
energy monitor. (P.97, 117)
• Drive information type
Select to change the drive informa-
tion type display between after
start/after reset.
• Drive information items
Select to set the first and second
items of the drive information dis-
play to any of the following: aver-
age vehicle
speed/distance/elapsed time.
 Trip Summary
Select to turn the display of a trip
summary display.
Pop-up display
Select to enable/disable pop-up
displays for each relevant system.
Multi-information display off
Displays a blank screen.
Default setting
Select to reset the meter display
settings to the default setting.
■Vehicle functions and set-
tings that can be changed
 P.526
■Suspension of the settings dis-
play
●Some settings cannot be changed
while driving. When changing set-
tings, park the vehicle in a safe
place.

1102-1. Instrument cluster
HIGHLANDER HV_USelect to enable/disable the rear
seat reminder.

“Scheduled Maintenance”
( P.401)
Select to reset the scheduled main-
tenance information (maintenance
required message and distance
until maintenance necessary) after
all maintenance is performed.
■ Meter settings
Press and hold to change
the settings of the following
items:
 Language
Select to change the language dis-
played.
 Units
Select to change t he units of mea-
sure displayed.
 EV indicator ( P.218)
Select to enable/disable the EV
indicator.
Speedometer display (digital
speed)
Select to enable/disable the speed-
ometer display.
Gadget content
Select to turn the display of a gad-
get.
Fuel economy type
Select to change the average fuel
consumption display and an item to
be displayed as gadget.
Pop-up display
Select to enable/disable pop-up
displays for each relevant system.
Multi-information display off
Displays a blank screen.
Default setting
Select to reset the meter display
settings to the default setting.
■Vehicle functions and set-
tings that can be changed
 P.526
■Background color of the indica-
tor/shift position display area
The background color of the indica-
tor/shift position display area is
changed accordi ng to the driving
mode as follows ( P.316):
●Eco drive mode: Blue
●Sport mode: Red
■Suspension of the settings dis-
play
●Some settings cannot be changed
while driving. When changing set-
tings, park the vehicle in a safe
place.
●If a warning message is displayed,
operation of the settings display
will be suspended.
■Pop-up displays
Depending on the pop-up display,
the currently displayed item in the
message display area may be tem-
porarily not displayed. The item will
be displayed after the pop-up dis-
play is no longer displayed.

2024-1. Before driving
HIGHLANDER HV_U
●All trailer lights work as required
by law.
●All lights work each time you con-
nect them.
●The trailer ball is set at the proper
height for the coupler on the
trailer.
●The trailer is level when it is
hitched.
Do not drive if the trailer is not
level, and check for improper
tongue weight, overloading, worn
suspension, or other possible
causes.
●The trailer cargo is securely
loaded.
●The rear view mirrors conform to
all applicable federal, state/provin-
cial or local regu lations. If they do
not, install rear view mirrors
appropriate for towing purposes.
■Break-in schedule
If your vehicle is new or equipped
with any new power train compo-
nents (such as an engine, hybrid
transmission, rear differential or
wheel bearing), Toyota recommends
that you do not tow a trailer until the
vehicle has been driven for over 500
miles (800 km).
After the vehicle has been driven for
over 500 miles (800 km), you can
start towing. However, for the next
500 miles (800 km), drive the vehi-
cle at a speed of less than 50 mph
(80 km/h) when towing a trailer, and
avoid full throttle acceleration.
■Maintenance
●If you tow a trailer, your vehicle
will require more f requent mainte-
nance due to the additional load.
(See “Scheduled Maintenance
Guide” or “Owner’s Manual Sup-
plement”.)
●Retighten the fixing bolts of the
towing ball and bracket after
approximately 600 miles (1000
km) of trailer towing.
■If trailer sway occurs
One or more factors (crosswinds,
passing vehicles, rough roads, etc.)
can adversely affect handling of
your vehicle and trailer, causing
instability.
●If trailer swaying occurs:
• Firmly grip the steering wheel. Steer straight ahead.
Do not try to contr ol trailer sway-
ing by turning the steering wheel.
• Begin releasing the accelerator pedal immediately but very gradu-
ally to reduce speed.
Do not increase speed. Do not
apply vehicle brakes.
If you make no extreme correction
with the steering or brakes, your
vehicle and trailer should stabilize.
(if enabled, Trailer Sway Control can
also help to stabilize the vehicle and
trailer.)
●After the trailer swaying has
stopped:
• Stop in a safe place. Get all occu- pants out of the vehicle.
• Check the tires of the vehicle and the trailer.
• Check the load in the trailer.
Make sure the load has not
shifted.
Make sure the tongue weight is
appropriate, if possible.
• Check the load in the vehicle. Make sure the vehicle is not over-
loaded after occupants get in.
If you cannot find any problems, the
speed at which trailer swaying
occurred is beyond the limit of your
particular vehicle-trailer combina-
tion. Drive at a lower speed to pre-
vent instability. Remember that
swaying of the towing vehicle-trailer
increases as speed increases.

3324-6. Driving tips
HIGHLANDER HV_U
NOTICE
■To prevent water damage
Take all necessary safety mea-
sures to ensure that water dam-
age to the hybrid battery (traction
battery), hybrid s ystem or other
components does not occur.
●Water entering the engine com-
partment may cause severe
damage to the hybrid system.
Water entering the interior may
cause the hybrid battery (trac-
tion battery) stowed under the
rear seats to short circuit.
●Water entering the hybrid trans-
mission will cause deterioration
in transmission quality. The mal-
function indicator may come on,
and the vehicle may not be driv-
able.
●Water can wash the grease
from wheel bearings, causing
rusting and premature failure,
and may also enter the hybrid
transmission case, reducing the
gear oil’s lubricating qualities.
■When you drive through
water
If driving through water, such as
when crossing shallow streams,
first check the depth of the water
and the bottom of the riverbed for
firmness. Drive slowly and avoid
deep water.
■Inspection after off-road driv-
ing
●Sand and mud that has accu-
mulated in bra ke drums and
around brake di scs may affect
braking efficiency and may
damage brake system compo-
nents.
●Always perform a maintenance
inspection aft er each day of
off-road driving that has taken
you through rough terrain, sand,
mud, or water. For scheduled
maintenance information, refer
to the “Scheduled Maintenance
Guide” or “Owner’s Manual
Supplement”.

4006-2. Maintenance
HIGHLANDER HV_U
6-2.Maintenance
■Repair and replacement
It is recommended that genuine
Toyota parts be used for repairs to
ensure performanc e of each sys-
tem. If non-Toyota parts are used in
replacement or if a repair shop other
than a Toyota dealer performs
repairs, confirm the warranty cover-
age.
■Allow inspection and repairs to
be performed by a Toyota
dealer
●Toyota technicians are
well-trained specialists and are
kept up to date with the latest ser-
vice information. They are well
informed about the operation of all
systems on your vehicle.
●Keep a copy of the repair order. It
proves that the maintenance that
has been performed is under war-
ranty coverage. If any problem
should arise while your vehicle is
under warranty, your Toyota
dealer will promptly take care of it.
General maintenance should be
performed on a daily basis. This
can be done by yourself or by a
Toyota dealer.
Scheduled maintenance should
be performed at specified inter-
vals according to the mainte-
nance schedule.
For details about maintenance
items and schedules, refer to the
“Scheduled Maintenance Guide” or
“Owner’s Manual Supplement”.
Maintenance require-
ments
To ensure safe and econom-
ical driving, day-to-day care
and regular maintenance
are essential. It is the
owner’s responsibility to
perform regular checks.
Toyota recommends the fol-
lowing maintenance:
WA R N I N G
■If your vehicle is not properly
maintained
Improper maintenance could
result in serious damage to the
vehicle and possible death or seri-
ous injury.
■Handling of the 12-volt bat-
tery
●Engine exhaust, some of its
constituents, and a wide variety
of automobile components con-
tain or emit chemicals known to
the State of California to cause
cancer and birth defects and
other reproductive harm. Work
in a well ventilated area.
●Oils, fuels and fluids contained
in vehicles as well as waste pro-
duced by component wear con-
tain or emit chemicals known to
the State of California to cause
cancer and birth defects or
other reproductive harm. Avoid
exposure and wash any
affected area immediately.
●12-volt battery posts, terminals
and related accessories con-
tain lead and lead compounds
which are known to cause brain
damage. Wash your hands after
handling. ( P.416)
General maintenance
Scheduled maintenance

4016-2. Maintenance
HIGHLANDER HV_U
6
Maintenance and care
■Resetting the message indicat-
ing maintenance is required
After the required maintenance is
preformed according to the mainte-
nance schedule, please reset the
message.To reset t he message, fol-
low the procedures described
below:
4.2-inch display
1 Press or of the meter
control switch to select .
2 Press or of the meter
control switch, select and
then press and hold .
3 Press or of the meter
control switch, se lect “Scheduled
Maintenance” and then press
.
4 Select “Yes” and press .
5 A message will be displayed on
the multi-information display
when the reset procedure has
been completed.
7-inch display
1 Press or of the meter
control switch to select .
2 Press or of the meter
control switch, select and
then press and hold .
3 Press or of the meter
control switch, se lect “Scheduled
Maintenance” and then press
.
4 Select “Yes” and press .
5 A message will be displayed on
the multi-information display
when the reset procedure has
been completed.
You can perform some mainte-
nance procedures by yourself.
Please be aware that do-it-your-
self maintenance may affect
warranty coverage.
The use of Toyota Repair Manuals
is recommended.
For details about warranty cover-
age, refer to the separate “Owner’s
Warranty Informat ion Booklet” or
“Owner’s Manual Supplement”.
Do-it-yourself mainte-
nance

4046-2. Maintenance
HIGHLANDER HV_U
The OBD system determines
that a problem exists some-
where in the emission control
system. Your vehicle may not
pass the I/M test and may need
to be repaired. Contact your
Toyota dealer to service the
vehicle.
When the 12-volt battery is
disconnected or discharged
Readiness codes that are set
during ordinary driving are erased.
Also, depending on your driving
habits, the readiness codes may
not be completely set.
When the fuel tank cap is
loose
Vehicle exterior
ItemsCheck points
Doors
• Do the doors
operate
smoothly?
Engine hood
• Does the engine hood lock system
work properly?
Fluid leaks
• There should not be any signs of
fluid leakage
after the vehicle
has been parked.
Tires
• Is the tire infla-tion pressure
correct?
• The tires should not be damaged
or excessively
worn.
• Have the tires been rotated
according to the
maintenance
schedule?
• The wheel nuts should not be
loose.
Windshield
wipers/rear
window wiper
• The wiper blades should not show
any signs of
cracking, split-
ting, wear, con-
tamination or
deformation.
• The wiper blades should clear the
windshield/rear
window without
streaking or skip-
ping.
Emission inspection
and maintenance (I/M)
programs
Some states have vehicle
emission inspection pro-
grams which include OBD
(On Board Diagnostics)
checks. The OBD system
monitors the operation of
the emission control sys-
tem.
If the malfunction indica-
tor lamp comes on
Your vehicle may not pass
the I/M test in the follow-
ing situations:

4186-3. Do-it-yourself maintenance
HIGHLANDER HV_U
Check if the treadwear indica-
tors are showing on the tires.
Also check the tires for uneven
wear, such as excessive wear
on one side of the tread.
Check the spare tire condition
and pressure if not rotated.
New tread
Worn tread
Treadwear indicator
The location of treadwear indicators
is shown by a “TWI” or “ ” mark,
WA R N I N G
●If electrolyte gets on your
clothes
It can soak through clothing on
to your skin. Immediately take
off the clothing and follow the
procedure above if necessary.
●If you accidentally swallow elec-
trolyte
Drink a large quantity of water
or milk. Get emergency medical
attention immediately.
■When replacing the 12-volt
battery
Use a 12-volt battery designed for
this vehicle. Failure to do so may
cause gas (hydrogen) to enter the
passenger compartment, causing
a fire or explosion.
For replacement of the 12-volt
battery, contact your Toyota
dealer.
■When handling the 12-volt
battery
P. 4 9 5
NOTICE
■When recharging the 12-volt
battery
Never recharge the 12-volt bat-
tery while the hybrid system is
operating. Also, b e sure all acces-
sories are turned off.
Tires
Replace or rotate tires in
accordance with mainte-
nance schedules and tread-
wear.
Checking tires

4346-3. Do-it-yourself maintenance
HIGHLANDER HV_U
claws ( ), and remove the
filter cover.
5 Remove the filter case.
6 Remove the air conditioning
filter from the filter case and
replace it with a new one.
The “ UP” marks shown on the
filter and the filter case should be
pointing up.
■Checking interval
Inspect and replace the air condi-
tioning filter according to the mainte-
nance schedule. In dusty areas or
areas with heavy traffic flow, early replacement may be required. (For
scheduled maintenance information,
please refer to the “Owner’s Manual
Supplement” or “Scheduled Mainte-
nance Guide”.)
■If air flow from the vents
decreases dramatically
The filter may be clogged. Check
the filter and rep lace if necessary.
NOTICE
■When using the air condition-
ing system
Make sure that a filter is always
installed.
Using the air conditioning system
without a filter may cause damage
to the system.

4366-3. Do-it-yourself maintenance
HIGHLANDER HV_U
4Remove the dust and clogs
from the filter using a vacuum
cleaner, etc.
Make sure to also remove the dust
and clogs from the inside of the air
intake vent cover.
5Reinstall the filter to the
cover.
Engage the 3 claw to install the fil-
ter.
Make sure that t he filter is not
crooked or deformed when install-
ing it.
6 Install the air intake vent
cover.
I ns er t t he t ab o f th e co ve r a s sh ow n
in the illustrati on and push the cover to enga
ge the 6 claws.
■Scheduled maintenance of the
air intake vent is necessary
when
In some situations such as when the
vehicle is used frequently or in
heavy traffic or dusty areas, the air
intake vent may need to be cleaned
more regularly. For d etails, refer to
“Scheduled Maintenance Guide”.
■Cleaning the air intake vent
●Dust in the air intake vent may
interfere with the cooling of the
hybrid battery (trac tion battery). If
charging/discharging of the hybrid
battery (traction battery) becomes
limited, the distance that the vehi-
cle can be driven using the electric
motor (traction motor) may be
reduced and the fuel economy
may be reduced. Inspect and
clean the air intake vent periodi-
cally.
●Improper handling of the air intake
vent cover and filt er may result in
damage to them. If you have any
concerns about cleaning the filter,
contact your Toyota dealer.
■If “Maintenance Required for
Traction Battery Cooling Parts
See Owner’s Manual” is shown
on the multi-information display
●If this warning message is shown
on the multi-information display,
remove the air intake vent cover
and clean the filter. ( P.435)
●After cleaning the air intake vent,
start the hybrid system and check