engine oil TOYOTA HIGHLANDER HYBRID 2020 Warranties & Maintenance Guides (in English)

13Your Warranties in Detail
WARRANTY
WHAT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyota, subject to the
exceptions indicated under “What
Is Not Covered” on pages 14–15.
Coverage is for 36 months or 36,000 miles,
whichever occurs rst, with the exception of
wheel alignment and wheel balancing, which
are covered for 12 months or 12,000 miles,
whichever occurs rst.
Hybrid System Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 14–15.
The Toyota Hybrid Warranty is in effect for
8 years or 100,000 miles from the vehicle’s
in-service date, whichever occurs rst for the
following components:
• Hybrid battery control module
(battery voltage sensor)
• Hybrid control module
(power management control module)
• Inverter with converter
Hybrid Battery Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 14–15.
The Toyota Hybrid Battery W arranty is in
effect for 10 years or 150,000 miles from
the vehicle’s in-service date, whichever
occurs rst.




Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs rst.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, valve covers, oil pan,
oil pump, engine mounts, engine control
computer, water pump, fuel pump, seals
and gaskets.
Transaxle/Motor/Generator
Case and all internal parts, transaxle
mounts, seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals
and gaskets.
NEW VEHICLE LIMITED WARRANTY
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35Maintenance Log
MAINTENANCE
MAINTAINING YOUR WARRANTY
IMPORTANT MAINTENANCE
INFORMATION
It is especially important to both
routinely check your vehicle’s engine
oil level (once a month) and regularly
replace the engine oil and oil lter
(see the Maintenance Log section of
this booklet to determine how often
you should change your vehicle’s oil
and lter). Failure to do so can cause
oil starvation and/or oil gelling, which
can result in severe damage to your
vehicle and require costly repairs that
are not covered by the New Vehicle
Limited Warranty.
Maintenance Records
Maintaining your vehicle according to
the recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance is not covered
under warranty.


Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely because
you used a service provider other than a
Toyota dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs is not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask
your dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyota
warranty coverages, see the Warranty
Information portion of this booklet.
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37Maintenance Log
MAINTENANCE
Special Operating Conditions
In addition to standard maintenance items,
the maintenance log indicates services that
should be performed on vehicles that are
driven under especially demanding
conditions. These “special operating
conditions” and their required maintenance
items are clearly indicated in each chart.
NOTE:
You should perform these additional
maintenance services only if the
majority of your driving is done under
the special operating conditions
indicated. If you only occasionally
drive under these circumstances, it
is not necessary to perform the
additional services.
Engine Oil Selection
Please refer to your Owner’s Manual for the
specic oil viscosity rating recommended
for your vehicle/engine type.
Additional Maintenance
In addition to scheduled maintenance,
your Toyota requires ongoing general
maintenance, such as uid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’ s Manual. Be sure
to perform these procedures regularly to
ensure the most trouble-free operation
of your vehicle.
SuperChrome and
Alloy Wheel Care
If you purchased genuine Toyota accessory
SuperChrome or Aluminum Alloy Wheels,
follow these cleaning guidelines to maintain
the appearance of your wheels:
• If wheels are hot, wait for them to cool
before washing.
• Use a soft sponge or cotton cloth to
apply the same mild car-wash soap as
used for the vehicle body. Quickly rinse
off with water. Use a soft cloth to apply
the same car wax as used for the
vehicle body.
• DO NOT USE: Any kind of chemical-
based cleaners, alcohol, solvents,
gasoline, steam cleaners, scouring
pads, wire brushes or coarse abrasives
to clean your wheels.
USING THE MAINTENANCE LOG CHARTS
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38Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter2

10,000 miles or 12 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body



DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
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39Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months

Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires

Visually inspect brake linings/drums and brake pads/discs
NOTE: If 0 W -16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following:
_ Ball joints and dust covers _
Exhaust pipes and mountings
_ Brake lines and hoses _
Radiator, condenser and/or intercooler
_ Cabin filter _
Steering gear
_ Drive shaft boots _
Steering linkage and boots
_ Engine/Inverter coolant
4
_
NOTE: Driving in heavy trafc, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air l t er. Replacement may be needed if you notice
reduced airow from the air conditioner and heater or if the windows fog easily when
you use the “Fresh” mode. Consult your dealer if any of these conditions o c cur.




Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect engine air filter
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter2



DEALER SERVICE VERIFICATION:

D
ATE:
M
ILEAGE:
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.4
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Visually check the HV battery cooling intake lter for dirt or dust every 5,000 miles and clean if necessary.
Clean every 20,000 miles.
6
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
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40Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Clean HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis
and body



25,000 miles or 30 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter2
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
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41Maintenance Log
MAINTENANCE LOG
MAINTENANCE
30,000 miles or 36 months
Add Toyota EFI Tank Additive or equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter2
Rotate tires
Inspect the following: _ Automatic transmission for signs of leakage
_ Ball joints and dust covers
_ Brake lines and hoses
_ Brake linings/drums and
brake pads/discs
4
_Drive shaft boots
_ Engine/Inverter coolant
5
_Exhaust pipes and mountings
Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:7
Tighten nuts and bolts on chassis and body






DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:

_ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_ Fuel tank cap gasket
_ Radiator, condenser and/or intercooler
_ Rear differential oil (4WD)
_ Steering gear
_ Steering linkage and boots
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 Perform these service items only if you drive primarily under the conditions indicated. 4 Inspect thickness measurement and disc runout.5
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
6 Visually check the HV battery cooling intake lter for dirt or dust every 5,000 miles and clean if necessary.
Clean every 20,000 miles.
7 Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
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42Maintenance Log
MAINTENANCE LOG
MAINTENANCE
35,000 miles or 42 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter2
40,000 miles or 48 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Clean HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
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43Maintenance Log
MAINTENANCE LOG
MAINTENANCE
45,000 miles or 54 months

Add Toyo t a EFI Ta nk Additive or equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter5
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires

Visually inspect brake linings/drums and brake pads/discs
NOTE: If 0 W -16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following:
_ Ball joints and dust covers _
Exhaust pipes and mountings
_ Brake lines and hoses _
Radiator, condenser and/or intercooler
_ Cabin filter _

Steering gear
_ Drive shaft boots _
Steering linkage and boots
_ Engine/Inverter coolant
4

\ NOTE: Driving in heavy trafc, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air l t er. Replacement may be needed if you notice
reduced airow from the air conditioner and heater or if the windows fog easily when
you use the “Fresh” mode. Consult your dealer if any of these conditions o c cur.


Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect engine air filter
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter2
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced air flow
from the air conditioner and heater or if the windows fog easily when you use the "Fresh"
mode. Consult your dealer if any of these conditions occur.
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2
Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated.

4 Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
5
Visually check the HV battery cooling intake lter for dirt or dust every 5,000 miles and clean if necessary.
Clean every 20,000 miles.
6
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
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44Maintenance Log
MAINTENANCE LOG
MAINTENANCE
50,000 miles or 60 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis
and body
55,000 miles or 66 months
Add Toyota EFI Tank Additive or
equivalent (Hawaii and Puerto Rico only)
Check installation of driver’s floor mat
Inspect HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter2
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
18-TCS-12620-Toyota WMG - MY20 Highlander Hybrid GUTS 9.indd 4412/12/19 12:16 AM