load capacity TOYOTA HIGHLANDER HYBRID 2021 Owners Manual (in English)

1974-1. Before driving
4
Driving
HIGHLANDER HV_U
Cargo capacity depends on the
total weight of the occupants.
(Cargo capacity) = (Total load
capacity) — (Total weight of
occupants)
Steps for Determining Correct
Load Limit —
(1) Locate the statement “The
combined weight of occupants
and cargo should never exceed
XXX kg or XXX lbs.” on your
vehicle’s placard.
(2) Determine the combined
weight of the driver and passen-
gers that will be riding in your
vehicle.
(3) Subtract the combined
weight of the driver and passen-
gers from XXX kg or XXX lbs.
(4) The resulting figure equals
the available amount of cargo
and luggage load capacity.
For example, if the “XXX”
amount equals 1400 lbs. and
there will be five 150 lb passen-
gers in your vehicle, the amount
of available cargo and luggage
load capacity is 650 lbs. (1400 − 750 (5
 150) = 650 lbs.)
(5) Determine the combined
weight of luggage and cargo
being loaded on the vehicle.
That weight may not safely
exceed the available cargo and
luggage load capacity calcu-
lated in Step 4.
(6) If your vehicle will be towing
a trailer, load from your trailer
will be transferred to your vehi-
cle. Consult this manual to
determine how this reduces the
available cargo and luggage
load capacity of your vehicle.
( P.200)
Cargo capacity
Total load capacity (vehicle
capacity weight) ( P.510)
When 2 people with the com-
bined weight of A lb. (kg) are rid-
ing in your vehicle, which has a
total load capacity (vehicle
capacity weight) of B lb. (kg),
the available amount of cargo
and luggage load capacity will
Cargo and luggage
Take notice of the following
information about storage
precautions, cargo capacity
and load.
Capacity and distribution
Calculation formula for
your vehicle

1984-1. Before driving
HIGHLANDER HV_U
be C lb. (kg) as follows:
B
*2 lb. (kg) - A*1 lb. (kg) = C*3 lb.
(kg)
*1: A =Weight of people
*2: B =Total load capacity
*3: C =Available cargo and luggage load
In this condition, if 3 more passen-
gers with the combined weight of D
lb. (kg) get on, the available cargo
and luggage load will be reduced E
lb. (kg) as follows:
C lb. (kg) - D*4 lb. (kg) = E*5 lb.
(kg)
*4: D =Additional weight of people
*5: E =Available cargo and luggage load
As shown in the example above,
if the number of occupants
increases, the cargo and lug-
gage load will be reduced by an
amount that equals the
increased weight due to the
additional occupants. In other
words, if an increase in the num-
ber of occupants causes an
excess of the total load capacity
(combined weight of occupants
plus cargo and luggage load),
you must reduce the cargo and
luggage on your vehicle.
WARNING
■Things that must not be car-
ried in the luggage compart-
ment
The following things may cause a
fire if loaded in the luggage com-
partment:
●Receptacles containing gaso-
line
●Aerosol cans
■Storage precautions
Observe the following precau-
tions.
Failure to do so may prevent the
pedals from being depressed
properly, may block the driver’s
vision, or may result in items hit-
ting the driver or passengers, pos-
sibly causing an accident.
●Stow cargo and luggage in the
luggage compartment when-
ever possible.
●Do not stack cargo and luggage
in the luggage compartment
higher than the seatbacks.
●When you fold down the rear
seats, long items should not be
placed directly behind the front
seats.
●Never allow anyone to ride in
the luggage compartment. It is
not designed for passengers.
They should ride in their seats
with their seat belts properly
fastened.
●Do not place cargo or luggage
in or on the following locations.
• At the feet of the driver
• On the front passenger or rear seats (when stacking items)
• On the luggage cover
• On the instrument panel
• On the dashboard
●Secure all items in the occupant
compartment.
■Capacity and distribution
●Do not exceed the maximum
axle weight rati ng or the total
vehicle weight rating.

1994-1. Before driving
4
Driving
HIGHLANDER HV_U
WARNING
●Even if the total load of occu-
pant’s weight and the cargo
load is less than the total load
capacity, do not apply the load
unevenly. Improper loading may
cause deterioration of steering
or braking control which may
cause death or serious injury.
■When using a roof luggage
carrier (vehicles with roof
rails)
Observe the following precau-
tions:
●Place the cargo so that its
weight is distributed evenly
between the front and rear
axles.
●If loading long or wide cargo,
never exceed the vehicle overall
length or width. (
P.510)
●Before driving, make sure the
cargo is securely fastened on
the roof luggage carrier.
●Loading cargo on the roof lug-
gage carrier will make the cen-
ter of gravity of the vehicle
higher. Avoid high speeds, sud-
den starts, sharp turns, sudden
braking or abrupt maneuvers,
otherwise it may result in loss of
control or vehicle rollover due to
failure to operate this vehicle
correctly and result in death or
serious injury.
●If driving for a long distance, on
rough roads, or at high speeds,
stop the vehicle now and then
during the trip to make sure the
cargo remains in its place.
●Do not exceed 165 lb. (75 kg)
cargo weight on the roof lug-
gage carrier.
NOTICE
■When loading cargo
Be careful not to scratch the sur-
face of the moon roof or pan-
oramic moon roof.

2004-1. Before driving
HIGHLANDER HV_U
■Total load capacity and seating
capacity
These details are also described on
the tire and loading information
label. ( P.436)
Vehicle load limits
Vehicle load limits include
total load capacity, seating
capacity, trailer weight rat-
ing and cargo capacity.
 Total load capacity (vehicle
capacity weight): P.510
Total load capacity means the
combined weight of occupants,
cargo and luggage.
 Seating capacity: P.510
Seating capacity means the max-
imum number of occupants
whose estimated average weight
is 150 lb. (68 kg) per person.
 TWR (Trailer Weight Rat-
ing):  P.206, 510
TWR means the maximum gross
trailer weight (trailer weight plus
its cargo weight) that your vehicle
is able to tow.
Cargo capacity
Cargo capacity may increase or
decrease depending on the
weight and the number of occu-
pants.
WARNING
■Overloading the vehicle
Do not overload the vehicle.
It may not only cause damage to
the tires, but also degrade steer-
ing and braking ability, resulting in
an accident.

2064-1. Before driving
HIGHLANDER HV_U
Certification Label. (P.510)
 If the gross trailer weight is
over the unbraked TWR,
trailer service brakes are
required. 
If the gross trailer weight is
over 2000 lb. (900 kg), a sway
control device with sufficient
capacity is required.
Confirm that the gross trailer we ight, gross combination weight,
gross vehicle weight, gross axle weight and tongue weight are all
within the limits.
■GCWR*1 and TWR*1
■Unbraked TWR*1
1000 lb. (450 kg)
*1: These models meet the tow-vehicle trailering requirement of SAE Inter-
national per SAE J2807.
*2: The model code is indicated on the Certification Label. (P.510)
*3: For 7-seat models
*4: For 8-seat models
 A recommended tongue
weight varies in accordance
with the types of trailers or
towing as described below. 
To ensure the recommended
values shown below, the
trailer must be loaded by
referring to the following
instructions.
• Tongue Weight
GCWR, TWR and Unbraked TWR
Model code*2EngineDriving
systemGCWRTWR
 AXUH70L-ARXNHA
 AXUH70L-ARXMHA
 AXUH70L-ARXGHA
2.5L L4
(A25A-FX
S) engine
2WD9460 lb.
(4290 kg)
3500 lb.
(1590 kg) AXUH78L-ARXNHA
 AXUH78L-ARXMHA
 AXUH78L-ARXGHA
*3AWD
9500 lb.
(4310 kg)
AXUH78L-ARXGHA*49565 lb.
(4340 kg)
Trailer Tongue Weight

3294-5. Using the driving support systems
4
Driving
HIGHLANDER HV_U
WARNING
●When driving on dirt, gravel or
snow-covered roads
●When driving with tire chains
●When driving over bumps in the
road
●When driving over roads with
potholes or uneven surfaces
■TRAC/VSC may not operate
effectively when
Directional control and power may
not be achievable while driving on
slippery road surfaces, even if the
TRAC/VSC system is operating.
Drive the vehicle carefully in con-
ditions where stability and power
may be lost.
■Active Cornering Assist does
not operate effectively when
●Do not overly rely on Active
Cornering Assist. Active Corner-
ing Assist may not operate
effectively when accelerating
down slopes or driving on slip-
pery road surfaces.
●When Active Cornering Assist
frequently operates, Active Cor-
nering Assist may temporarily
stop operating to ensure proper
operation of the brakes, TRAC
and VSC.
■Hill-start assist control does
not operate effectively when
●Do not overly rely on hill-start
assist control. Hill-start assist
control may not operate effec-
tively on steep inclines and
roads covered with ice.
●Unlike the parking brake,
hill-start assist control is not
intended to hold the vehicle sta-
tionary for an extended period
of time. Do not attempt to use
hill-start assist control to hold
the vehicle on an incline, as
doing so may lead to an acci-
dent.
■When the
TRAC/ABS/VSC/Trailer Sway
Control is activated
The slip indicato r light flashes.
Always drive carefully. Reckless
driving may cause an accident.
Exercise particular care when the
indicator light flashes.
■When the TRAC/VSC/Trailer
Sway Control systems are
turned off
●Be especially careful and drive
at a speed appropriate to the
road conditions. As these are
the systems to help ensure
vehicle stability and driving
force, do not turn the
TRAC/VSC/Trailer Sway Con-
trol systems off unless neces-
sary.
●Trailer Sway Control is part of
the VSC system and will not
operate if VSC is turned off or
experiences a malfunction.
■Replacing tires
Make sure that all tires are of the
specified size, brand, tread pat-
tern and total load capacity. In
addition, make sure that the tires
are inflated to the recommended
tire inflation pressure level.
The ABS, TRAC, Trailer Sway
Control and VSC systems will not
function correctly if different tires
are installed on the vehicle.
Contact your Toyota dealer for fur-
ther information when replacing
tires or wheels.

4256-3. Do-it-yourself maintenance
6
Maintenance and care
HIGHLANDER HV_U1
If the spare tire is slanted, the
hoist assembly ma y be stuck in
the wheel opening. If the spare
tire rattles while driving, it may
not be fully raised. Lower the
spare tire to the ground and
make sure that the hoist assem-
bly is perpendicular to the wheel
opening.
2 Raise the tire slowly and steadily
until a click is heard and the jack
handle skips.
If the spare tire cannot be lowered,
the wire cable may be severed.
Have the vehicle inspected at your
Toyota dealer.
■Maximum load of tire
Check that the number given by
dividing the maximum load by 1.10
of the replacement tire is greater
than 1/2 of the Gross Axle Weight
Ratings (GAWR) of either the front
axle or the rear axle, whichever is
greater.
For the GAWR, see the Certification
Label.
For the maximum load of the tire,
see the load limit at maximum cold
tire inflation pressure mentioned on
the sidewall of the tire. ( P.520)
■Tire types
●Summer tires
Summer tires are high-speed perfor-
mance tires best suited to highway
driving under dry conditions. Since
summer tires do not have the same
traction performance as snow tires,
summer tires are inadequate for driving on snow-covered or icy
roads. For driving on snow-covered
roads or icy roads, the use of snow
tires is recommended. When install-
ing snow tires, be sure to replace all
four tires.
●All season tires
All season tires are designed to pro-
vide better traction in snow and to
be adequate for driving in most win-
ter conditions as well as for use
year-round. All season tires, how-
ever, do not have adequate traction
performance compared with snow
tires in heavy or loose snow. Also,
all season tires fall short in accelera-
tion and handling performance com-
pared with summer tires in highway
driving.
●Snow tires
For driving on snow-covered roads
or icy roads, we recommend using
snow tires. If you need snow tires,
select tires of the same size, con-
struction and load capacity as the
originally installed tires. Since your
vehicle has radial tires as original
equipment, make sure your snow
tires also have radial construction.
Do not install studded tires without
first checking local regulations for
possible restrictions. Snow tires
should be installed on all wheels.
(  P.333)
■If the tread on snow tires wears
down below 0.16 in. (4 mm)
The effectiveness of the tires as
snow tires is lost.

4386-3. Do-it-yourself maintenance
HIGHLANDER HV_U
When replacing wheels, care
should be taken to ensure that
they are equivalent to those
removed in load capacity, diam-
eter, rim width and inset
*.
Replacement wheels are avail-
able at your Toyota dealer.
*: Conventionally referred to as off- set.
Toyota does not recommend
using the following:
 Wheels of different sizes or
types
 Used wheels
 Bent wheels that have been
straightened
■When replacing wheels
The wheels of your vehicle are
equipped with tire pressure warning
valves and transmitters that allow
the tire pressure warning system to
provide advance warning in the
event of a loss in tire inflation pres-
sure. Whenever wheels are
replaced, tire pressure warning
valves and transmitters must be
installed. ( P.429)
Wheels
If a wheel is bent, cracked or
heavily corroded, it should
be replaced. Otherwise, the
tire may separate from the
wheel or cause a loss of
handling control.
Wheel selection
WARNING
■When replacing wheels
●Do not use wheels that are a dif-
ferent size from those recom-
mended in the Owner’s Manual,
as this may result in a loss of
handling control.
●Never use an inner tube in a
leaking wheel which is designed
for a tubeless tire.
Doing so may result in an acci-
dent, causing death or serious
injury.
■When installing the wheel
nuts
Never use oil or grease on the
wheel bolts or wheel nuts.
Oil and grease may cause the
wheel nuts to be excessively tight-
ened, leading to bolt or disc wheel
damage. In addition, the oil or
grease can cause the wheel nuts
to loosen and the wheel may fall
off, causing an accident and
resulting in death or serious injury.
Remove any oil or grease from
the wheel bolts or wheel nuts.
■Use of defective wheels pro-
hibited
Do not use cracked or deformed
wheels. Doing so could cause the
tire to leak air during driving, pos-
sibly causing an accident.
NOTICE
■Replacing tire pressure warn-
ing valves and transmitters
●Because tire repair or replace-
ment may affect the tire pres-
sure warning valves and
transmitters, make sure to have
tires serviced by your Toyota
dealer or other qualified service
shop. In addition, make sure to
purchase your tire pressure
warning valves and transmit-
ters at your Toyota dealer.

5138-1. Specifications
8
Vehicle specifications
HIGHLANDER HV_U
Outside temperature
SAE 0W-16 is the best choice
for good fuel economy and good
starting in cold weather.
If SAE 0W-16 is not available,
SAE 0W-20 oil may be used.
However, it must be replaced
with SAE 0W-16 at the next oil
change.
Oil viscosity (0W-16 is explained
here as an example):
• The 0W in 0W-16 indicates the characteristic of the oil
which allows cold startability.
Oils with a lower value before the W allow for easier starting
of the engine in cold weather.
• The 16 in 0W-16 indicates the viscosity characteristic of the
oil when the oil is at high tem-
perature. An oil with a higher
viscosity (one with a higher
value) may be better suited if
the vehicle is operated at high
speeds, or under extreme
load conditions.
How to read oil container label:
API registered mark is added to
some oil containers to help you
select the oil you should use.
Cooling system
Capacity
Gasoline
engine10.5 qt. (9.9 L, 8.7 Imp. qt.)
Power con-
trol unit2.0 qt. (1.9 L, 1.7 Imp. qt.)
Coolant type
Use either of the following:
 “Toyota Super Long Life Coolant”
 Similar high-quality ethylene glycol-based
non-silicate, non -amine, non-nitrite, and
non-borate coolant with long-life hybrid organic
acid technology
Do not use plain water alone.

5248-1. Specifications
HIGHLANDER HV_UGrade C corresponds to a level of
performance which all passenger
car tires must meet under the Fed-
eral Motor Vehicle Safety Standard
No. 109.
Grades B and A represent higher
levels of performance on the labo-
ratory test wheel than the minimum
required by law.
Warning: The temperature grades
of a tire assume that it is properly
inflated and not overloaded.
Excessive speed, underinflation, or
excessive loading, either sepa-
rately or in combination, can cause
heat buildup and possible tire fail-
ure.
Glossary of tire terminology
Tire related termMeaning
Cold tire infl
ation pressure
Tire pressure when the vehicle has been
parked for three hours or more, or has not
been driven more than 1 mile or 1.5 km
under that condition
Maximum inflation pressure
The maximum cold inflated pressure to
which a tire may be inflated, shown on the
sidewall of the tire
Recommended inflation pres-
sureCold tire inflation pressure recommended
by a manufacturer
Accessory weight
The combined weight (in excess of those
standard items which may be replaced) of
hybrid transmission, power steering,
power brakes, power windows, power
seats, radio and heater, to the extent that
these items are available as fac-
tory-installed equipment (whether installed
or not)
Curb weight
The weight of a motor vehicle with stan-
dard equipment, including the maximum
capacity of fuel, oil and coolant, and if so
equipped, air conditioning and additional
weight optional engine