suspension TOYOTA HIGHLANDER HYBRID 2021 Owners Manual (in English)

431-1. For safe use
1
For safety and security
HIGHLANDER HV_U
Vehicles with a 8-inch displaySRS warning light
Driver’s and front passen-
ger’s seat belt reminder light
“PASS AIR BAG OFF” indica-
tor light
WARNING
●Modifications to the front door
panel (such as making a hole in
it)
●Repairs or modifications of the
front fender, front bumper, or
side of the occupant compart-
ment
●Installation of a grille guard (bull
bars, kangaroo bar, etc.), snow
plows, winches or roof luggage
carrier
●Modifications to the vehicle’s
suspension system
●Installation of electronic devices
such as mobile two-way radios
and CD players
●Modifications to your vehicle for
a person with a physical disabil-
ity
Front passenger occu-
pant classification
system
Your vehicle is equipped
with a front passenger
occupant classification sys-
tem. This system detects
the conditions of the front
passenger seat and acti-
vates or deactivates the
front passenger airbag and
seat cushion airbag.
System components

1002-1. Instrument cluster
HIGHLANDER HV_USelect to change the displayed con-
tent of the following:
• Hybrid system indicator
Select to display/not display the
Eco Accelerator Guidance. (
P. 9 0 )
• Fuel economy display
Select to change the average fuel
consumption display between after
start/after reset. ( P. 9 4 )

Select to display/not display the
audio system linked display.

Select to change the displayed con-
tent of the following:
• Display contents
Select to display/not display the
AWD control (if equipped) and
energy monitor. ( P.97, 117)
• Drive information type
Select to change the drive informa-
tion type display between after
start/after reset.
• Drive information items
Select to set the first and second
items of the drive information dis-
play to any of the following: aver-
age vehicle
speed/distance/elapsed time.
 Trip Summary
Select to turn the display of a trip
summary display.
Pop-up display
Select to enable/disable pop-up
displays for each relevant system.
Multi-information display off
Displays a blank screen.
Default setting
Select to reset the meter display
settings to the default setting.
■Vehicle functions and set-
tings that can be changed
 P.530
■Suspension of the settings dis-
play
●Some settings cannot be changed
while driving. When changing set-
tings, park the vehicle in a safe
place.
●If a warning message is displayed,
operation of the settings display
will be suspended.
■Pop-up displays
Depending on the pop-up display,
the currently displayed item in the
message display area may be tem-
porarily not displayed. The item will
be displayed after the pop-up dis-
play is no longer displayed.
WARNING
■Cautions during setting up
the display
As the hybrid system needs to be
operating during setting up the
display, ensure that the vehicle is
parked in a place with adequate
ventilation. In a closed area such
as a garage, exhaust gases
including harmful carbon monox-
ide (CO) may collect and enter
the vehicle. This may lead to
death or a serious health hazard.
NOTICE
■During setting up the display
To prevent 12-volt battery dis-
charge, ensure that the hybrid
system is operating while setting
up the display features.

1102-1. Instrument cluster
HIGHLANDER HV_Usettings to the default setting.
■Vehicle functions and set-
tings that can be changed
 P.530
■Background color of the indica-
tor/shift position display area
The background color of the indica-
tor/shift position display area is
changed according to the driving
mode as follows ( P.322):
●Eco drive mode: Blue
●Sport mode: Red
■Suspension of the settings dis-
play
●Some settings cannot be changed
while driving. When changing set-
tings, park the vehicle in a safe
place.
●If a warning message is displayed,
operation of the settings display
will be suspended.
■Pop-up displays
Depending on the pop-up display,
the currently displayed item in the
message display area may be tem-
porarily not displayed. The item will
be displayed after the pop-up dis-
play is no longer displayed.
Select to display warning mes-
sages and measures to be
taken if a malfunction is
detected. ( P.476)
Displays suggestions to the
driver in the following situations.
To select a response to a dis-
played suggestion, use the
meter control switches.
■Suggestion to turn off the
headlights
If the headlights are left on for a
certain amount of time after the
power switch has been turned
off, if the headlight switch is in
the “AUTO” position, a sugges-
tion message will be displayed
asking if you wish to turn the
headlights off.
To turn the headlights off, select
“Yes”.
If the driver's door is opened after
the power switch is turned off, this
suggestion message will not be dis-
played.
WARNING
■Cautions during setting up
the display
As the hybrid system needs to be
operating during setting up the
display, ensure that the vehicle is
parked in a place with adequate
ventilation. In a closed area such
as a garage, exhaust gases
including harmful carbon monox-
ide (CO) may collect and enter
the vehicle. This may lead to
death or a serious health hazard.
NOTICE
■During setting up the display
To prevent 12-volt battery dis-
charge, ensure that the hybrid
system is operating while setting
up the display features.
Warning message display
()
Suggestion function

1964-1. Before driving
HIGHLANDER HV_U
NOTICE
■When parking the vehicle
Always set the parking brake and
shift the shift lever to P. Failure to
do so may cause the vehicle to
move or the vehi cle may acceler-
ate suddenly if the accelerator
pedal is accidentally depressed.
■Avoiding damage to vehicle
parts
●Do not turn the steering wheel
fully in either direction and hold
it there for an extended period
of time.
Doing so may damage the
power steering motor.
●When driving over bumps on
the road, drive as slowly as pos-
sible to avoid damaging the
wheels, underside of the vehi-
cle, etc.
■If you get a flat tire while driv-
ing
A flat or damaged tire may cause
the following situations. Hold the
steering wheel firmly and gradu-
ally depress the brake pedal to
slow down the vehicle.
●It may be difficult to control your
vehicle.
●The vehicle will make abnormal
sounds or vibrations.
●The vehicle will lean abnor-
mally.
Information on what to do in case
of a flat tire (
P.481)
■When encountering flooded
roads
Do not drive on a road that has
flooded after heavy rain etc.
Doing so may cause the following
serious damage to the vehicle:
●Engine stalling
●Short in electrical components
●Engine damage caused by
water immersion
In the event that you drive on a
flooded road and the vehicle is
flooded, be sure to have your Toy-
ota dealer check the following:
●Brake function
●Changes in quantity and quality
of oil and fluid used for the
engine, hybrid transaxle (front
and rear [AWD models]), etc.
●Lubricant condition for bearings
and suspension joints (where
possible), and the function of all
joints, bearings, etc.

2024-1. Before driving
HIGHLANDER HV_U
●All trailer lights work as required
by law.
●All lights work each time you con-
nect them.
●The trailer ball is set at the proper
height for the coupler on the
trailer.
●The trailer is level when it is
hitched.
Do not drive if the trailer is not
level, and check for improper
tongue weight, overloading, worn
suspension, or other possible
causes.
●The trailer cargo is securely
loaded.
●The rear view mirrors conform to
all applicable federal, state/provin-
cial or local regulations. If they do
not, install rear view mirrors
appropriate for towing purposes.
■Break-in schedule
If your vehicle is new or equipped
with any new power train compo-
nents (such as an engine, hybrid
transmission, rear differential or
wheel bearing), Toyota recommends
that you do not tow a trailer until the
vehicle has been driven for over 500
miles (800 km).
After the vehicle has been driven for
over 500 miles (800 km), you can
start towing. However, for the next
500 miles (800 km), drive the vehi-
cle at a speed of less than 50 mph
(80 km/h) when towing a trailer, and
avoid full throttle acceleration.
■Maintenance
●If you tow a trailer, your vehicle
will require more fr equent mainte-
nance due to the additional load.
(See “Scheduled Maintenance
Guide” or “Owner’s Manual Sup-
plement”.)
●Retighten the fixing bolts of the
towing ball and bracket after
approximately 600 miles (1000
km) of trailer towing.
■If trailer sway occurs
One or more factors (crosswinds,
passing vehicles, rough roads, etc.)
can adversely affect handling of
your vehicle and trailer, causing
instability.
●If trailer swaying occurs:
• Firmly grip the steering wheel. Steer straight ahead.
Do not try to control trailer sway-
ing by turning the steering wheel.
• Begin releasing the accelerator pedal immediately but very gradu-
ally to reduce speed.
Do not increase speed. Do not
apply vehicle brakes.
If you make no extreme correction
with the steering or brakes, your
vehicle and trailer should stabilize.
(if enabled, Trailer Sway Control can
also help to stabilize the vehicle and
trailer.)
●After the trailer swaying has
stopped:
• Stop in a safe pl ace. Get all occu-
pants out of the vehicle.
• Check the tires of the vehicle and the trailer.
• Check the load in the trailer.
Make sure the load has not
shifted.
Make sure the tongue weight is
appropriate, if possible.
• Check the load in the vehicle. Make sure the vehicle is not over-
loaded after occupants get in.
If you cannot find any problems, the
speed at which trailer swaying
occurred is beyond the limit of your
particular vehicle-trailer combina-
tion. Drive at a lower speed to pre-
vent instability. Remember that
swaying of the towing vehicle-trailer
increases as speed increases.

2614-5. Using the driving support systems
4
Driving
HIGHLANDER HV_U
WARNING
■Before using LTA system
●Do not rely solely upon the LTA
system. The LTA system does
not automatically drive the vehi-
cle or reduce the amount of
attention that must be paid to
the area in front of the vehicle.
The driver must always assume
full responsibility for driving
safely by paying careful atten-
tion to the surrounding condi-
tions and operating the steering
wheel to correct the path of the
vehicle. Also, the driver must
take adequate breaks when
fatigued, such as from driving
for a long period of time.
●Failure to perform appropriate
driving operations and pay care-
ful attention may lead to an
accident, resulting in death or
serious injury.
■Situations unsuitable for LTA
system
In the following situations, use the
LTA switch to turn the system off.
Failure to do so may lead to an
accident, resulting in death or
serious injury.
●Vehicle is driven on a road sur-
face which is slippery due to
rainy weather, fallen snow,
freezing, etc.
●Vehicle is driven on a snow-cov-
ered road.
●White (yellow) lines are difficult
to see due to rain, snow, fog,
dust, etc.
●Vehicle is driven in a temporary
lane or restricted lane due to
construction work.
●Vehicle is driven in a construc-
tion zone.
●A spare tire, tire chains, etc. are
equipped.
●When the tires have been
excessively worn , or when the
tire inflation pressure is low.
●When your vehicle is towing a
trailer or during emergency tow-
ing.
■Preventing LTA system mal-
functions and operations per-
formed by mistake
●Do not modify the headlights or
place stickers, etc. on the sur-
face of the lights.
●Do not modify the suspension
etc. If the suspension etc. needs
to be replaced, contact your
Toyota dealer.
●Do not install or place anything
on the hood or grille. Also, do
not install a grille guard (bull
bars, kangaroo bar, etc.).
●If your windshield needs
repairs, contact your Toyota
dealer.
■Conditions in which functions
may not operate properly
In the following situations, the
functions may not operate prop-
erly and the vehicle may depart
from its lane. Drive safely by
always paying careful attention to
your surroundings and operate
the steering wheel to correct the
path of the vehicle without relying
solely on the functions.

2944-5. Using the driving support systems
HIGHLANDER HV_U
WARNING
■When using the intuitive park-
ing assist
Observe the following precau-
tions.
Failing to do so ma y result in the
vehicle being unable to be driven
safely and possibly cause an acci-
dent.
●Do not use the sensor at
speeds in excess of 6 mph (10
km/h).
●The sensors’ detection areas
and reaction times are limited.
When moving forward or revers-
ing, check the areas surround-
ing the vehicle (especially the
sides of the vehicle) for safety,
and drive slowly, using the
brake to control the vehicle’s
speed.
●Do not install accessories within
the sensors’ detection areas.
●The area directly under the
bumpers is not detected.
Thin posts or objects lower than
the sensor may not be detected
when approached, even if they
have been detected once.
■When to disable the function
In the following situations, disable
the function as it may operate
even though there is no possibility
of a collision.
●The vehicle is equipped with a
fender pole, wireless antenna or
fog lights.
●The front or rear bumper or a
sensor receives a strong
impact.
●A non-genuine Toyota suspen-
sion (lowered suspension, etc.)
is installed.
●Towing eyelets are installed.
●A backlit licence plate is
installed.
■When using intuitive parking
assist
In the following situations, the
system may not function correctly
due to a sensor malfunction, etc.
Have the vehicle checked by your
Toyota dealer.
●The intuitive parking assist
operation display flashes or
shows continuously, and a
buzzer sounds when no objects
are detected.
●If the area around a sensor col-
lides with something, or is sub-
jected to strong impact.
●If the bumper or grille collides
with something.
●If the display flashes or is dis-
played continuously and a
buzzer does not sound, except
when the mute function has
been turned on.
●If a display error occurs, first
check the sensor.
If the error occurs even when
there is no ice, snow or mud on
the sensor, it is likely that the
sensor is malfunctioning.
■Notes when washing the vehi-
cle
Do not apply intensive bursts of
water or steam to the sensor
area.
Doing so may result in the sensor
malfunctioning.
●When using a high pressure
washer to wash the vehicle, do
not spray the sensors directly,
as doing so may cause a sensor
to malfunction.

3144-5. Using the driving support systems
HIGHLANDER HV_U
WARNING
■To ensure the Parking Sup-
port Brake can operate prop-
erly
Observe the following precautions
regarding the sensors (
P.292).
Failure to do so may cause a sen-
sor to not operate properly, and
may cause an accident.
●Do not modify, disassemble or
paint the sensors.
●Do not replace a sensor with a
part other than a genuine part.
●Do not subject a sensor or its
surrounding area to a strong
impact.
●Do not damage the sensors,
and always keep them clean.
●If the area around a radar sen-
sor is subjected to an impact,
the system may not operate
properly due to a sensor mal-
function. Have the vehicle
inspected by your Toyota
dealer.
■Handling the suspension
Do not modify the suspension, as
changes to the height or inclina-
tion of the vehicle may prevent
the sensors from detecting
objects correctly or cause the sys-
tem to not operate or operate
unnecessarily.
■If the Parking Support Brake
function (static objects) oper-
ates unnecessarily, such as
at a railroad crossing
In the event that the Parking Sup-
port Brake function (static objects)
operates unnecessarily, such as
at a railroad crossing, brake con-
trol will be canceled after approxi-
mately 2 seconds, allowing you to
proceed forward and leave the
area, brake control can also be
canceled by depressing the brake
pedal. Depressing the accelera-
tor pedal after brake control is
canceled will allow you to proceed
forward and leave the area.
■Notes when washing the vehi-
cle
Do not apply intensive bursts of
water or steam to the sensor
area.
Doing so may result in the sensor
malfunctioning.
●When using a high pressure
washer to wash the vehicle, do
not spray the sensors directly,
as doing so may cause a sensor
to malfunction.
●When using steam to clean the
vehicle, do not direct steam too
close to the sensors as doing so
may cause a sensor to malfunc-
tion.
■When to disable the Parking
Support Brake
In the following situations, disable
the Parking Support Brake as the
system may operate even though
there is no possibility of a colli-
sion.
●When inspecting the vehicle
using a chassis roller, chassis
dynamo or free roller
●When loading the vehicle onto a
boat, truck or other transport
vessel

3154-5. Using the driving support systems
4
Driving
HIGHLANDER HV_U
■The Parking Support Brake
function (static object) will
operate when
The function will operate when the
PKSB OFF indicator is not illumi-
nated or flashing ( P.85, 86) and all
of the following conditions are met:
●Hybrid system output restriction
control
• The Parking Support Brake is
enabled.
• The vehicle speed is 9 mph (15 km/h) or less.
• There is a static object in the trav-
eling direction of the vehicle and 6
to 13 ft. (2 to 4 m) away.
• The Parking Support Brake deter- mines that a stronger-than-nor-
mal brake operation is necessary
to avoid a collision.
●Brake control
• Hybrid system output restriction control is operating.
• The Parking Support Brake deter-
mines that an immediate brake
operation is necessary to avoid a
collision.
■The Parking Support Brake
function (static objects) will
stop operating when
The function will stop operating if any of the following conditions are
met:
●Hybrid system output restriction
control
• The Parking Support Brake is dis-
abled.
• The system determines that the collision has become avoidable
with normal brake operation.
• The static object is no longer 6 to 13 ft. (2 to 4 m) away from the
vehicle or in the traveling direction
of the vehicle.
●Brake control
• The Parking Support Brake is dis- abled.
• Approximately 2 seconds have elapsed since the vehicle was
stopped by brake control.
• The brake pedal is depressed after the vehicle is stopped by
brake control.
• The static object is no longer 6 to 13 ft. (2 to 4 m) away from the
vehicle or in the traveling direction
of the vehicle.
■Re-enabling the Parking Sup-
port Brake function (static
objects)
 P.310
■Detection range of the Parking
Support Brake function (static
objects)
The detection range of the Parking
Support Brake function (static
objects) differs from the detection
range of the intuitive parking assist.
(  P.297) Therefore, even if the intu-
itive parking assist detects an object
and provides a warning, the Parking
Support Brake function (static
objects) may not start operating.
■Objects that the Parking Sup-
port Brake function (static
objects) may not detect
The sensors may not be able to
detect certain objects, such as the
following:
●Pedestrian
●Cotton cloth, snow, and other
WARNING
●If the suspension has been
modified or tires of a size other
than specified are installed
●If the front of the vehicle is
raised or lowered due to the
carried load
●When equipment that may
obstruct a sensor is installed,
such as a towing eyelet, bumper
protector (an additional trim
strip, etc.), bicycle carrier, or
snow plow
●When using an automatic car
wash

3174-5. Using the driving support systems
4
Driving
HIGHLANDER HV_Uother devices which produce ultra-
sonic waves are near the vehicle
• If a sticker or an electronic compo-
nent, such as a backlit license
plate (especially fluorescent type),
fog lights, fender pole or wireless
antenna is installed near a sensor
●Changes in the vehicle posture
• If the vehicle is significantly tilted
• If the front of the vehicle is raised or lowered due to the carried load
• If the orientation of a sensor has been changed due to a collision or
other impact
• If a sensor has been painted or covered with a sticker, etc.
■Situations in which the Parking
Support Brake function (static
objects) may not operate prop-
erly
In some situations, such as the fol-
lowing, this function may not oper-
ate properly.
●Weather
• When a sensor or the area around
a sensor is extremely hot or cold
• When strong winds are blowing
• If a sensor is covered with ice, snow, dirt, etc. (when cleared, the
system will return to normal)
• If heavy rain or water strikes a sensor
• When driving in inclement weather such as fog, snow or a sandstorm
• When the sensor is frozen (Once the sensor thaws, the system will
return to normal)
●Vehicle surroundings
• When an object that cannot be detected is between the vehicle
and a detected object
• If an object such as a vehicle, motorcycle, bicycle or pedestrian
cuts in front of the vehicle or runs
out from the side of the vehicle
• The vehicle is approaching a tall or curved curb.
• On an extremely bumpy road, on an incline, on gravel, or on grass.
• If objects draw too close to the
sensor.
●Other ultrasonic waves sources
• When vehicle horns, vehicle detectors, motorcycle engines, air
brakes of large vehicles, the clear-
ance sonar of other vehicles or
other devices which produce ultra-
sonic waves are near the vehicle
• If a sticker or an electronic compo- nent, such as a backlit license
plate (especially fluorescent type),
fog lights, fender pole or wireless
antenna is installed near a sensor
●Changes in the vehicle posture
• If the vehicle is significantly tilted
• If the front of the vehicle is raised or lowered due to the carried load
• If the orientation of a sensor has been changed due to a collision or
other impact
• When equipment that may obstruct a sensor is installed, such
as a bumper protector (an addi-
tional trim strip, etc.), bicycle car-
rier, or snow plow
• If the suspension has been modi- fied or tires of a size other than
specified ar e installed
• If a sensor has been painted or
covered with a sticker, etc.