towing TOYOTA PRIUS 2012 3.G User Guide

378 3-5. Other interior features
Stowing the luggage cover (vehicles with center auxiliary box
type B only)
Remove the side deck board and
open the center deck board.
Adjust the cover so that “TOP” is
facing up.
Replace the side deck board an d the center deck board.
STEP 1
STEP 2
STEP 3

392 3-5. Other interior features
■Stolen Vehicle Location
If your vehicle is stolen, Safety Connect can work with local author-
ities to assist them in locating and recovering the vehicle. After fil-
ing a police report, call the Safety Connect response center at 1-
800-25-TOYOTA (1-800-255-3987) and follow the prompts for
Safety Connect to initiate this service.
In addition to assisting law enforc ement with recovery of a stolen
vehicle, Safety-Connect-equipped vehicle location data may, under
certain circumstances, be shared with third parties to locate your
vehicle. Further information is available at Toyota.com.
■ Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button
to reach the Safety Connect response center. The answering
agent will determine your vehicl e’s location, assess the emer-
gency, and dispatch the necessary assistance required.
If you accidentally press the “SOS” button, tell the response-center agent
that you are not experiencing an emergency.
■ Enhanced Roadside Assistance
Enhanced Roadside Assistance adds GPS data to the already
included warranty-based Toyota roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs,
such as: towing, flat tire, fuel deliv ery, etc. For a description of the
Roadside Assistance services and their limitations, please see the
Safety Connect Terms and Conditions, which are available at
To y o t a . c o m .

5
When trouble arises
485
5-1. Essential information
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your hybrid transmission.
Contact your Toyota dealer before towing.
● The hybrid system is operating but the vehicle will not move.
● The vehicle makes an abnormal sound.
If there is a malfunction in the P position control system, the smart
key system or the immobilizer system , or if the 12-volt battery is dis-
charged, the vehicle cannot be tow ed with the front wheels on the
ground, as the front wheels may be locked. In this case, transport the
vehicle with both front wheels or all four wheels lifted.
If towing is necessary, we recommend having your vehicle towed by
your Toyota dealer or a commerci al towing service, using a lift-type
truck or flat bed truck.
Use a safety chain system for all to wing, and abide by all state/pro-
vincial and local laws.

486 5-1. Essential information
Emergency towingIf a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using a
cable or chain secured to the
emergency towing eyelet(s).
This should only be attempted
on hard surfaced roads for short
distances at under 18 mph
(30 km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive train,
axles, steering and brakes must
be in good condition.

5
When trouble arises
487
5-1. Essential information
Installing towing eyelets
Remove the eyelet cover using a
flathead screwdriver.
To prevent damage, cover the tip
of the screwdriver with a rag.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench.
STEP 1
STEP 2
STEP 3

488 5-1. Essential information
Towing with a sling-type truckDo not tow with a sling-type truck
to prevent body damage.
Towing with a wheel-lift type truckFrom the front Release the parking brake.
From the rear Use a towing dolly under the
front wheels.
ITO51P103
ITO51P104
ITO51P105

5
When trouble arises
489
5-1. Essential information
Using a flat bed truck
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45.
Do not overly tighten the tie
downs or the vehicle may be
damaged.
ITO51P106
■ Before emergency towing
Turn the “POWER” switch to ON mode.
Do not turn the “POWER” switch to ACCESSORY mode.
Shift the shift position to N.
Release the parking brake.
■ Emergency towing eyelet location
P. 523
STEP 1
STEP 2
STEP 3

490 5-1. Essential information
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelets and the cables or chains. Always
be cautious of the surroundings and other vehicles while towing.
● Do not turn the “POWER” switch off.
This may lead to an accident as the front wheels will be locked by the
parking lock.
● If the hybrid system is off, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing. This
may lead to accidents that cause serious injury or even death.

5
When trouble arises
491
5-1. Essential information
NOTICE
■
To prevent damaging the vehicle
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent causing serious damage to the hybrid transmission when
towing using a wheel-lift type truck
Never tow this vehicle from the front with the rear wheels on the ground.
■ To prevent body damage when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent causing serious damage to the hybrid transmission in
emergency towing
Never tow a vehicle from the rear with four wheels on the ground. This may
cause serious damage to the hybrid transmission.

5
When trouble arises
523
5-2. Steps to take in an emergency
If you have a flat tire
Remove the flat tire and replace it with the spare provided.
■Before jacking up the vehicle
●Stop the vehicle on a hard, flat surface.
● Set the parking brake.
● Shift the shift position to P.
● Stop the hybrid system.
● Turn on the emergency flashers.
■ Location of the spare tire, jack and tools
*: The shape may differ depending on the grade, etc.
Center deck board*
Wheel nut wrench
Jack handle
Spare tire Towing
eyelet
Jack
Center
auxiliary box
*