TOYOTA PRIUS PRIME 2021 Warranties & Maintenance Guides (in English)
Manufacturer: TOYOTA, Model Year: 2021, Model line: PRIUS PRIME, Model: TOYOTA PRIUS PRIME 2021Pages: 68, PDF Size: 1.13 MB
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2021 WARRANT Y &
MAINTENANCE
GUIDE
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SAFETY PRECAUTIONS
Your Prius has both high-voltage DC and AC systems as well as a 12-volt system. Both
DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts.
Do not touch or attempt to remove or replace any high-voltage (orange-colored) wiring
and connectors. Do not touch the service plug located in the driver’s side trim of the trunk.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as the
inverter unit or hybrid vehicle battery assembly.
Do not touch the potassium hydroxide electrolyte that might spill or leak from the hybrid
vehicle battery as the result of an accident. If potassium hydroxide electrolyte gets on
your skin or in your eyes, neutralize it immediately with a saturated boric acid solution
(ratio: 80 grams boric acid to two liters water). Seek immediate medical attention.
If a vehicle re occurs, extinguish it with a Class D powder-type re extinguisher.
Toyota recommends having maintenance and repairs for your Prius performed
by an authorized Toyota dealership. To locate your nearest authorized Toyota
dealership, contact the Toyota Customer Experience Center at (800) 331-4331
or log on to www.toyota.com .
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1
WELCOME TO THE TOYOTA FAMILY
T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your
Toyota as much as you enjoy driving
it. This booklet is designed to help.
Here you’ll nd information on Toyota’s
warranty coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The
tab on the side of each page identi es
the section you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit Toyota’s
of cial website, www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
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2
TABLE OF CONTENTS
WARRANTY INFORMATION
INTRODUCTION
Satisfaction Down the Road 4
If You Need Assistance
5
The Immobilizer Key
7
Transportation Assistance
9
YOUR WARRANTIES IN DETAIL
General Warranty Provisions 10
New Vehicle Limited Warranty
14
Federal Emission Control Warranty
18
California Emission Control Warranty
24
Tire Limited Warranty
31
YOUR RESPONSIBILITIES
Operation and Maintenance 32
Obtaining Warranty Service
34
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3
TABLE OF CONTENTS
MAINTENANCE INFORMATION
INTRODUCTION
The Importance of Scheduled Maintenance 36
Maintaining Your Warranty
37
MAINTENANCE LOG
Using the Maintenance Log Charts 38
Maintenance Log
40
Explanation of Maintenance Items
56
Vehicle Identi cation
60
FIND IT ONLINE
To update your contact information and vehicle ownership status, please visit
www.toyota.com/recall/update-info-toyota. Your vehicle’s VIN will be
required to start the update process.
You may also enroll to receive the following useful information and bene ts at
toyota.com/owners:
• Access to Owner’s Manuals and
Maintenance Guides
• View Your Vehicle’s Service History
• Explore How-to videos and more
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4Introduction
INTRODUCTION
A
t Toyota, our top priority is always
our customers. We know your Toyota
is an important part of your life and
something you depend on every day. That’s
why we’re dedicated to building products of
the highest quality and reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re con dent — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for speci c repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record.
To provide you with added protection
against unexpected service costs, we offer
Toyota Financial Services vehicle service
agreements and Toyota Auto Care and
Toyota Care Plus prepaid maintenance
programs. Each offers plans to meet a
wide variety of needs. Your dealership can
help you select the plan that’s best for you. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satis ed member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
SATISFACTION DOWN THE ROAD
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