air condition TOYOTA PRIUS PRIME 2021 Warranties & Maintenance Guides (in English)

9Introduction
INTRODUCTION
W
e realize that your condence
in the quality and reliability
of our products was a key
factor in your decision to buy a Toyota.
We also know how disruptive the loss
of transportation can be to your daily
routine. That’s why we’re pleased
to offer you the benets of our
Transportation Assistance Policy.
Under this policy, you are eligible
for transportation assistance if your
Toyota must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive. The policy does not apply when warranty
repairs can be completed in one day but

the vehicle must be kept overnight due to
dealer or owner scheduling conicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2021 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
TRANSPORTATION ASSISTANCE
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10Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P.O.
Box 259001, Plano, Texas 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2021 model-
year Prius Prime vehicles distributed
by Toyota that are originally sold by an
authorized dealer in the United States and
normally operated or touring in the United
States, U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specic
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the rst date the
vehicle is either delivered to an ultimate
purchaser, leased or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their rst
replacement only.
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14Your Warranties in Detail
WARRANTY
WHAT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyota, subject to the
exceptions indicated under “What
Is Not Covered” on pages 15–16.
Coverage is for 36 months or 36,000 miles,
whichever occurs rst, with the exception of
air conditioning recharge, wheel alignment
and wheel balancing, which are covered for
12 months or 12,000 miles, whichever
occurs rst.
Hybrid System Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 15–16.
The Toyota Hybrid Warranty is in effect for
8 years or 100,000 miles from the vehicle’s
in-service date, whichever occurs rst, for
the following components:
• Hybrid battery control module
(battery voltage sensor)
• Hybrid control module
(power management control module)
• Inverter with converter




Hybrid Battery Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 15–16.
The Toyota Hybrid Battery Warranty is in
effect for 10 years or 150,000 miles from
the vehicle’s in-service date, whichever
occurs rst.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and supplied
by Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 15–16.
Coverage is for 60 months or 60,000 miles,
whichever occurs rst.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, valve covers, oil pan,
oil pump, engine mounts, engine control
computer, water pump, fuel pump, seals
and gaskets.
Transaxle/Motor/Generator
Case and all internal parts, transaxle
mounts, seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals
and gaskets.
NEW VEHICLE LIMITED WARRANTY
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15Your Warranties in Detail
WARRANTY
NEW VEHICLE LIMITED WARRANTY
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or airbag system supplied by
Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 15–16.
Coverage is for 60 months or 60,000 miles,
whichever occurs rst.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 15–16.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.


WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyota Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of parts that are not
Toyota Genuine Parts
•
Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 31.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
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16Your Warranties in Detail
WARRANTY
Gradual Capacity Reduction
of Traction Battery
(Lithium-ion Battery)
Lithium-ion battery capacity (the ability to
hold a charge) gradually reduces with time
and use. This is a natural characteristic of
lithium-ion batteries. The extent at which
capacity is reduced changes drastically
depending on the environment (ambient
temperature, etc.) and usage conditions such
as how the vehicle is driven and how the
lithium-ion battery is charged. Reduction of
lithium-ion battery capacity is NOT covered
under warranty. In order to lessen the
possibility of capacity reduction, follow the
directions listed in the Owner’s Manual under
“Capacity Reduction of the Hybrid Battery
(Traction Battery).”
Maintenance Expense
Normal maintenance services such as:
• Engine tune-ups
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of spark plugs and fuses
• Replacement of worn wiper blades, brake
pads/linings and clutch linings
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.



Salvage or Total-Loss Vehicles
Any vehicle that has ever been branded as
salvage, total loss, true mileage unknown or
similar title under any state’s law or has ever
been declared a “total loss” or equivalent by
a nancial institution or insurer, such as by
payment for a claim in lieu of repairs because
the cost of repairs exceeded the cash value
of the vehicle. This exclusion does not apply
to the emission control warranties, including
Emission Control Warranty Enhancements or
any open Safety Recalls/SSCs/LSCs.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra
Expenses and Damages
The performance of necessary repairs
and adjustments is the exclusive remedy
under this warranty or any implied
warranty. Toyota does not authorize
any person to create for it any other
obligation or liability in connection with
this vehicle. Toyota shall not be liable
for incidental or consequential damages
resulting from breach of this written
warranty or any implied warranty. Any
implied warranty of merchantability or
tness for a particular purpose is limited
to the duration of this written warranty,
except in states where this limitation
is not allowed.
NEW VEHICLE LIMITED WARRANTY
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24Your Warranties in Detail
WARRANTY
Vehicles equipped with a California
Certied Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty
applies. Vehicles covered by this
warranty are also covered by the
Federal Emission Control Warranty
(see page 18).

YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyota are pleased to explain the
emission control system warranty for your
2021 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyota must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and labor.
CALIFORNIA EMISSION CONTROL WARRANTY
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40Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect HV battery cooling intake lter5
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter2

10,000 miles or 12 months)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect HV battery cooling intake lter5
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
Tighten nuts and bolts on chassis
and body



DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
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41Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect HV battery cooling intake filter5
■Inspect wiper blades
■Rotate tires
■ Visually inspect brake linings/drums and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following: _
B
all joints and dust covers _
E

xhaust pipes and mountings
_B

rake lines and hoses
_ R
adiator, condenser and/or intercooler
_C

abin air filter
_

S

teering gear
_D

rive shaft boots
_ S
teering linkage and boots
_E

ngine/Inverter coolant
4





Additional Maintenance Items for Special Operating Conditions3

Driving on dirt roads or dusty roads: ■Inspect engine air filter
■Replace engine oil and oil filter2
■Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
■Replace engine oil and oil filter2
■Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
■Replace engine oil and oil filter2

Dealer Service verification:
D
ate: Mileage:
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 R eset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 P erform these service items only if you drive primarily under the conditions indicated.4 R efer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more inf ormation.
5 Visually check the HV battery cooling intake filter for dirt or dust every 5,000 miles and clean if necessary. Clean every
20,000 miles.
6 N
ot all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced airflow from the air conditioner and heater or if the windows fog easily
when you use the Fresh mode. Consult your dealer if any of these conditions occur.
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42Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
Check installation of driver’s floor mat
Clean HV battery cooling intake lter6
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Tighten nuts and bolts on chassis
and body



25,000 miles or 30 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect HV battery cooling intake lter6
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Replace engine oil and oil filter2
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
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43Maintenance Log
MAINTENANCE LOG
MAINTENANCE
30,000 miles or 36 months
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect HV battery cooling intake lter6
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter2
Rotate tires
Inspect the following:
_
Automatic transmission for signs of leakage
_ Ball joints and dust covers
_ Brake lines and hoses
_ Brake linings/drums and
brake pads/discs
4
_ Drive shaft boots
_ Engine/Inverter coolant
5
_Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:7
Tighten nuts and bolts on chassis and body




_ Exhaust pipes and mountings
_ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_ Fuel tank cap gasket
_ Radiator, condenser and/or intercooler
_ Steering gear
_ Steering linkage and boots
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyo t a dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2

Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3
Perform these service items only if you drive primarily under the conditions indicated. 4 Inspect thickness measurement and disc runout.5

Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
6 Visually check the HV battery cooling intake lter for dirt or dust every 5,000 miles and clean if necessary. Clean every
20,000 miles.
7
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
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