TOYOTA PRIUS PRIME 2022 Owners Manual

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PRIUS PRIME_OM_OM47E74U_(U)
8
When trouble arises
8-1. Essential information
If your vehicle has to be stopped in an
emergency
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase th e effort
required to slow the vehicle.
Shift the shift position to N.
If the shift positi on is shifted to N
After slowing down, stop the vehi cle in a safe place by the road.
Stop the hybrid system.
If the shift position c annot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicl e
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a s afe place by the road.
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, st op the vehicle using the follow-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or
more, or press briefly 3 times or
more
4
WARNING
■ If the hybrid system has to be turned off while driving
Power assist for the steering wheel will be lost, making the steering wheel
heavier to turn. Decelerate as m uch as possible before turning off the hybrid
system.
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PRIUS PRIME_OM_OM47E74U_(U)
8-1. Essential information
If the vehicle is submerged or water on the
road is rising
●If the door can be opened, open the door and exit the vehicle.
● If the door can not be opened, open the window using the power
window switch and ens ure an escape route.
● If the window can be opened, exit the vehicle through the window.
● If the door and window cannot be opened due to the rising water ,
remain calm, wait until the water level inside the vehicle rise s to the
point that the water pressure i nside of the vehicle equals the water
pressure outside of the vehicle and then open the door after wa iting
for the rising water to enter the vehicle, and exit the vehicle . When
the outside water level exc eeds half the height of the door, th e door
cannot be opened from the in side due to water pressure.
■Water level exceeds the floor
When the water level exceeds the floor and time has passed, the electrical
equipment will get damaged, the power windows will not operate, the engine
and motor stop, and the vehicle may not be able to get moving.
■ Using an emergency escape hammer
*1
Laminated glass*2 is used in the windshield and the windows on this vehicle.
Laminated glass cannot be shattered with an emergency hammer
*1.
*1: Contact your Toyota dealer or aftermarket accessory manufactur er for fur-
ther information about an emergency hammer.
*2: If equipped
This vehicle is not designed to be able to drive on roads that are
deeply flooded with water. Do not drive on roads where the
roads may be submerged or the water may be rising. It is dan-
gerous to remain in the vehicle, if it anticipated that the veh icle
will be flooded or set a drift. Re main calm and follow the follow-
ing.

6638-1. Essential information
PRIUS PRIME_OM_OM47E74U_(U)
8
When trouble arises
■How to distinguish laminated glass
When looking from the cross-sectional
view point, laminated glass is two sheets
of glass pasted together.
Laminated glass
Tempered glass
WARNING
■Caution while driving
Do not drive on roads where the roads may be submerged or the w ater may
be rising. Otherwise the vehicle may be damaged and cannot move, as well
as become flooded and set a drift, which may lead to death.
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2

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PRIUS PRIME_OM_OM47E74U_(U)
8-2. Steps to take in an emergency
If your vehicle needs to be towed
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be lock ed due
to the parking lock. Contact your Toyota dealer or commercial towing
service.
● There is a malfunction in t he shift control system. (P. 336, 688)
● There is a malfunction in the immobilizer system. ( P. 83)
● There is a malfunction in the smart key system. (P. 708)
● The 12-volt battery is discharged. ( P. 7 1 2 )
The following may indicate a problem with your hybrid transmiss ion.
Contact your Toyota dealer or commercial towing service before tow-
ing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer o r commercial towing service,
using a wheel-lift type t ruck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is not possibl e to be towed by another vehicle
Situations when it is necessary to contact dealers before towing

6658-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47E74U_(U)
8
When trouble arises
When using a flatbed truck to transport the vehicle, use tire strapping
belts. Refer to the owner’s manual of the flatbed truck for the tire
strapping method.
In order to suppress vehicle movement during transportation, se t the
parking brake and turn the power switch off.
If a tow truck is not available in an emergency, your vehicle m ay be
temporarily towed using cables or chains secured to the emergen cy
towing eyelets. This should only be attempted on hard surfaced roads
for short distances at under 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drive train, a xles, steering and brakes must be in
good condition.
Towing with a wheel-lift type truck
From the front From the rear
Release the parking brake. Us e a towing dolly under the
front wheels.
Using a flatbed truck
Emergency towing

6668-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47E74U_(U)
To have your vehicle towed by another vehicle, the towing eyelet must
be installed to your vehicle. Install the towing eyelet using t he follow-
ing procedure.
Take out the wheel nut wre nch and towing eyelet. (P. 627)
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
When tightening with a wheel nut
wrench or hard metal bar, make
sure not to damage the vehicle
body.
Securely attach cables or c hains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to O N mode.
Turn off the Parking Support Brake function. (if equipped): P. 453
Emergency towing procedure
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2
3
4
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6678-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47E74U_(U)
8
When trouble arises
Shift the shift position to N* and release the parking brake.
*: If the shift position cannot be changed or the current shift position can
not be confirmed, contact your Toyota dealer or commercial towing ser-
vice before towing.
■ While towing
If the hybrid system is off, the power assist for the brakes an d steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Wheel nut wrench is installed in luggage compartment. (P. 627)
■ Towing eyelet installation hole on the rear of the vehicle
The hole is equipped for fastening the
vehicle while shipping. Your vehicle can-
not tow another vehicle.
7

6688-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47E74U_(U)
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. w hich place
excessive stress on the towing eyelets, cables or chains. The t owing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Do not turn the power switch off.
This may lead to an accident as the front wheels will be locked by the
parking lock.
■ Installing towing eyelets to the vehicle
● The towing eyelets are only for the vehicle equipped with them. Do not use
the towing eyelets for another vehicle, and do not use the towi ng eyelets
for this vehicle on another vehicle.
● Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.

6698-2. Steps to take in an emergency
PRIUS PRIME_OM_OM47E74U_(U)
8
When trouble arises
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or re a r.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
■Towing with a sling-type truck
Do not tow with a sling-type truck to pre-
vent body damage.

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PRIUS PRIME_OM_OM47E74U_(U)
8-2. Steps to take in an emergency
If you think something is wrong
●Fluid leaks un der the vehicle
(Water dripping from the air conditioning a fter use is normal.)
● Flat-looking tires or uneven tire wear
● High coolant temperature warni ng light flashes or comes on
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
● Engine missing, stumb ling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one s ide when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touch es
the floor
If you notice any of the followi ng symptoms, your vehicle proba -
bly needs adjustment or repair. Contact your Toyota dealer as
soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms