page 48 TOYOTA RAV4 2020 Warranties & Maintenance Guides (in English)

1
WELCOME TO THE TOYOTA FAMILY
T
hank you for purchasing a Toyota
vehicle. We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your
Toyota as much as you enjoy driving
it. This booklet is designed to help.
Here you’ll find information on Toyota’s
warranty coverage and maintenance
recommendations for your vehicle. There
are two easy-to-follow sections: one for
warranty and one for maintenance. The
tab on the side of each page identifies
the section you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit Toyota’s
official Web site, www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward

to serving you in the years ahead.
Welcome to the Toyota family!
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10Your Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P.O.
Box 259001, Plano, Texas 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2020 model-
year R AV4 vehicles distributed by Toyota
that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specific
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the first date the
vehicle is either delivered to an ultimate
purchaser, leased, or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.
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13Your Warranties in Detail
WARRANTY

WHAT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyota, subject to the
exceptions indicated under “What
Is Not Covered” on pages 14–15.
Coverage is for 36 months or 36,000 miles,
whichever occurs first, with the exception of
wheel alignment and wheel balancing, which
are covered for 12 months or 12,000 miles,
whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and in the
next column and supplied by Toyota, subject
to the exceptions indicated under “What Is
Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and cover, flywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal parts,
supercharger housing and all internal
parts, engine control computer, water
pump, fuel pump, seals and gaskets.


Transmission and Transaxle
Case and all internal parts, torque
converter, clutch cover, transmission
mounts, transfer case and all internal
parts, engine control computer, seals
and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals
and gaskets.
Rear-Wheel-Drive System
A xle housing and all internal parts,
propeller shafts, U-joints, axle shafts,
drive shafts, bearings, supports, seals
and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or air bag system supplied by
Toyota, subject to the exceptions indicated
under “What Is Not Covered” on pages 14–15.
Coverage is for 60 months or 60,000 miles,
whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
NEW VEHICLE LIMITED WARRANTY
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14Your Warranties in Detail
WARRANTY


Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14–15.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.


WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
or overloading
• Improper repairs
•
Alteration or tampering, including
installation of non-Genuine
Toyota Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
•
Installation of non-Genuine Toyota Parts
•
Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 29.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
NEW VEHICLE LIMITED WARRANTY
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16Your Warranties in Detail
WARRANTY


DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on page 5. Please note that you must use
the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the Owner’s Warranty Rights
Notification booklet (located in your glove
box) for the requirements applicable to
your state.
NEW VEHICLE LIMITED WARRANTY
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17Your Warranties in Detail
WARRANTY

WHAT IS COVERED
AND HOW LONG
Emission Defect Warranty
Toyota warrants that your vehicle:
• Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions standards.
• Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. However,
under the terms of the Basic Warranty,
Toyota provides coverage of three years or
36,000 miles, whichever occurs first.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 18–19 have coverage of
eight years or 80,000 miles, whichever
occurs first.


Emission Performance Warranty
Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Toyota will make all necessary
repairs if both of the following occur:
• Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.
• This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state or
federal law.
This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 18–19 have coverage of
eight years or 80,000 miles, whichever
occurs first.
FEDERAL EMISSION CONTROL WARRANTY
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20Your Warranties in Detail
WARRANTY


REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyota recommends the use of Genuine
Toyota Parts when servicing or repairing
the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use non-Genuine Toyota Parts for
maintenance and repairs. However,
use of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of
the emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.

IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance Warranty.
To do so, take your vehicle to an authorized
Toyota dealership and present a copy
of the emissions test report. Also, take
your maintenance records in case they
are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 32, “Obtaining Warranty Service.”
FEDERAL EMISSION CONTROL WARRANTY
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21Your Warranties in Detail
WARRANTY


IF YOU HAVE QUESTIONS
If you have questions or concerns about
your federal emission warranty coverage,
please refer to “If You Need Assistance”
on page 5. In the case of the Emission
Performance Warranty, you may also
request information from or report
complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division
(6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460


Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are also covered by the California
Emission Control Warranty (see page 23).
Currentl y, Connecticut, Delaware,
Maine, Maryland, Massachusetts,
New Jerse y, New Y ork, Oregon,
Pennsylvania, Rhode Island , Vermont
and Washington are the other states to
which the California Emission Control
Warranty applies.
FEDERAL EMISSION CONTROL WARRANTY
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23Your Warranties in Detail
WARRANTY
CALIFORNIA EMISSION CONTROL WARRANTY


Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty
applies. Vehicles covered by this
warranty are also covered by the
Federal Emission Control Warranty
(see page 17).

YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyota are pleased to explain the
emission control system warranty for your
2020 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyota must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyota will repair your vehicle at no cost
to you, including diagnosis, parts and labor.
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24Your Warranties in Detail
WARRANTY

MANUFACTURER’S
WARRANTY COVERAGE
1) For three years or 50,000 miles,
whichever occurs first:
– If your vehicle fails a smog-check test,
all necessary repairs and adjustments
will be made by Toyota to ensure
that your vehicle passes the test.
This is your Emission Control System
PERFORMANCE WARRANTY.
– If an emissions-related part listed on
pages 18–19 is defective, the part will
be repaired or replaced by Toyota.
This is your SHORT-TERM Emission
Control System DEFECT WARR ANT Y.
Specific components may have
longer coverage under the terms of
the Powertrain Warranty.
2) For seven years or 70,000 miles,
whichever occurs first:
– If an emissions-related part listed on
page 25 is defective, the part will be
repaired or replaced by Toyota. This
is your LONG-TERM Emission
Control System DEFECT WARR ANT Y.

OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyota
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyota cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyota dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyota
may deny you warranty coverage if your
vehicle or a part has failed due to abuse,
neglect, improper maintenance or
unapproved modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyota Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Telstar
Avenue, Suite 4, El Monte, CA 91731,
(800) 242-4450.
CALIFORNIA EMISSION CONTROL WARRANTY
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