maintenance TOYOTA RAV4 EV 2014 1.G Warranty And Maintenance Guide

WARRANT Y &
MAINTENANCE GUIDE
www.toyota.com
if your name or address has changed
or you purchased your toyota as a
used vehicle, please complete and
mail the attached card, even if your
warranty coverage has expired. this
will enable toyota to contact you with
important product or safety updates
concerning your vehicle. if the card
is no longer attached, please call the
toyota customer experience center
at (800) 331-4331.
0050 5-14WMG - RAV EV
Printed
in U.S.A . 8/13
13-TCS-06777
Check one:

Same owner, name and/or address has changed

New owner, purchased vehicle used

Same owner, additional driver who should receive product/safety updates
Mr.

Mrs.

Ms.

Miss

Dr.
First name M.I.Last name
Company name
Street address or P.O. Box Apt. or suite number
CityStateZip code
–
This information is obtained solely for the use of Toyota Motor Sales, U\
.S.A., Inc.
Toyota occasionally sends special promotional offers to registered owner\
s. Check here if you prefer not to receive these offers.
Vehicle Identification Number (required to process change) Mo. Day Year
/ /
Effective date of
this information
Primary phone number– –
Alternate phone number– –
E-mail address
EVV
oWner inforMation cHanGe forM
Check here if
address below
is for company
2 0 14
R AV4 E V

JOBNAME: 1491140-2014-r4eWG-E PAGE: 1 SESS: 11 OUTPUT: Thu Aug 1 07:50:38 2013
/tweddle/toyota/sched-maint/1491140-en-r4e/wg
T
hank you for purchasing a Toyota
vehicle.We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2014
(R4E) 2014(R4E)

JOBNAME: 1491140-2014-r4eWG-E PAGE: 2 SESS: 11 OUTPUT: Thu Aug 1 07:50:38 2013
/tweddle/toyota/sched-maint/1491140-en-r4e/wg
WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
If You Need Assistance5
The Immobilizer Key 7
Transportation Assistance9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty 13
Tire Limited Warranty17
Your Responsibilities
Operation and Maintenance18
Obtaining Warranty Service20
Table of Contents
2

JOBNAME: 1491140-2014-r4eWG-E PAGE: 3 SESS: 11 OUTPUT: Thu Aug 1 07:50:38 2013
/tweddle/toyota/sched-maint/1491140-en-r4e/wg
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 22
Maintaining Your Warranty23
Maintenance Log
Using the Maintenance Log Charts24
Maintenance Log26
Explanation of Maintenance Items 42
Vehicle Identification 46
Find It Online
You can also find scheduled maintenance information for your vehicle at \
toyota.com/owners. Toyota Owners has all the information you need for your
new vehicle in one place!
View Owner's Manuals online
Track your service history
Watch and learn with how-to-videos
Take advantage of service offer specials
•
•
•
•
Table of Contents
3

JOBNAME: 1491140-2014-r4eWG-E PAGE: 4 SESS: 11 OUTPUT: Thu Aug 1 07:50:38 2013
/tweddle/toyota/sched-maint/1491140-en-r4e/wg
A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
This booklet describes the terms of
Toyota warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s maintenance
requirements. Be sure to review this
information carefully, since proper
maintenance is required to ensure that
warranty coverage remains intact.
All information in this booklet is the latest
available at the time of publication and is
subject to change without notice.
Satisfaction Down the Road
INTRODUCTION
4Introduction

JOBNAME: 1491140-2014-r4eWG-E PAGE: 10 SESS: 11 OUTPUT: Thu Aug 1 07:50:38 2013
/tweddle/toyota/sched-maint/1491140-en-r4e/wg
Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), 19001 South Western Avenue,
Torrance, California 90509-2991, a
California corporation.
Which Vehicles Are Covered
These warranties apply to all 2014 model
year RAV4 EV vehicles distributed by
Toyota that are originally sold by an
authorized dealer in the United States and
normally operated or touring in the United
States, U.S. territories or Canada.
Warranty coverage is automatically
transferred at no cost to subsequent
vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and
conditions that may vary depending on the
part covered. A warranty for specific parts
or systems, such as the Powertrain
Warranty or Traction Battery Warranty, is
governed by the coverage set forth in that
warranty as well as the General Warranty
Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the first
date the vehicle is either delivered to an
ultimate purchaser, leased, or used as a
company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.
Important:You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not
created by the Act, you are not
required to use the Dispute Settlement
Program (CDSP). You may also be
required to use the Dispute Settlement
Program or CDSP before seeking
remedies under the “Lemon Laws” of
your state. Please check this booklet
and the appropriate page of the
Owner’s Warranty Rights Notification
booklet for additional information and
the requirements applicable to your
state.
General Warranty Provisions
WARRANTY
10Your Warranties in Detail

JOBNAME: 1491140-2014-r4eWG-E PAGE: 14 SESS: 11 OUTPUT: Thu Aug 1 07:50:38 2013
/tweddle/toyota/sched-maint/1491140-en-r4e/wg
Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14-15.
Coverage is for 60 months, regardless of
mileage.
For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.
WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
•Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing or
overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine Toyota
Accessories
• Lack of or improper maintenance,
including use of fluids other than
those specified in the
Owner’s Manual
•Installation of non-Genuine Toyota
Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
• Water contamination
• Use of incompatible charging device
• Neglecting to follow correct charging
procedure
This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 17.
New Vehicle Limited Warranty
WARRANTY
14Your Warranties in Detail

JOBNAME: 1491140-2014-r4eWG-E PAGE: 15 SESS: 11 OUTPUT: Thu Aug 1 07:50:38 2013
/tweddle/toyota/sched-maint/1491140-en-r4e/wg
Gradual Capacity Reduction of
Traction Battery
Traction battery capacity (the ability to
hold a charge) gradually reduces with time
and use. This is a natural characteristic of
lithium-ion batteries. The extent at which
capacity is reduced changes drastically
depending on the environment (ambient
temperature, etc.) and usage conditions
such as how the vehicle is driven and how
the traction battery is charged. Reduction
of traction battery capacity isNOTcovered
under warranty. In order to lessen the
possibility of capacity reduction, follow the
directions listed in the
Owner’s Manual
under “Capacity Reduction of the Traction
Battery.”
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
Maintenance Expense
Normal maintenance services such as:
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of worn wiper blades
and brake pads/linings
Vehicles With Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra Expenses and
Damages
The performance of necessary repairs
and adjustments is the exclusive
remedy under this warranty or any
implied warranty. Toyota does not
authorize any person to create for it
any other obligation or liability in
connection with this vehicle. Toyota
shall not be liable for incidental or
consequential damages resulting from
breach of this written warranty or any
implied warranty. Any implied warranty
of merchantability or fitness for a
particular purpose is limited to the
duration of this written warranty,
except in states where this limitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail15

JOBNAME: 1491140-2014-r4eWG-E PAGE: 18 SESS: 11 OUTPUT: Thu Aug 1 07:50:38 2013
/tweddle/toyota/sched-maint/1491140-en-r4e/wg
GENERAL INFORMATION
You are responsible for ensuring that your
Toyota is operated and maintained
according to the instructions in the
Owner’s Manualand this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time of
service and a description of service
performed and/or parts installed. For your
convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records to
show that you maintained your vehicle.
However, damage or failures caused by
lack of proper maintenance are not
covered under warranty.
WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed on
your vehicle by any qualified person or
facility. However, Toyota recommends
having maintenance performed by an
authorized RAV4 EV Toyota dealership.
Powertrain and high voltage component
service or repairs should be performed by
an authorized RAV4 EV Toyota dealership
in accordance with the safety precautions
discussed at the beginning of this booklet.
In addition, software updates may be
available during your scheduled
maintenance visit and can only be installed
by an authorized RAV4 EV Toyota
dealership.
RAV4 EV authorized Toyota dealerships
have technicians who are specially trained
to maintain and repair Toyota RAV4 EV
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. They are also
certified through the Toyota Certification
Program, which involves a series of
rigorous written examinations. Feel free to
ask the Toyota dealership to show you
their technicians’ credentials.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to an authorized RAV4
EV Toyota dealership.
Operation and Maintenance
WARRANTY
18Your Responsibilities

JOBNAME: 1491140-2014-r4eWG-E PAGE: 19 SESS: 11 OUTPUT: Thu Aug 1 07:50:38 2013
/tweddle/toyota/sched-maint/1491140-en-r4e/wg
REPLACEMENT PARTS
Warranty coverage is not dependent upon
the use of any particular brand of
replacement parts. However, Toyota
recommends using only Genuine Toyota
Parts when you need to replace a part on
your vehicle. Like all Toyota products,
Genuine Toyota Parts are built to the
highest standards of quality, durability and
performance. They are also designed to fit
your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Genuine Toyota
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts it
may not have in stock.Genuine Toyota Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer.
Non-Genuine Toyota Parts, or any
damage or failures resulting from their
use, are not covered by any Toyota
warranty.
Operation and Maintenance
WARRANTY
Your Responsibilities19