flat tire TOYOTA RAV4 PRIME 2021 Owners Manual (in English)

1
2
3
4
5
6
7
8
9
10
Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Plug-in hybrid
systemPlug-in hybrid system features, charging method,
etc.
(Main topics: Driving tips, charging methods)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt and SRS airbag instructions for Canadian
owners
IndexSearch by symptom
Search alphabetically

4TABLE OF CONTENTS
Utility vehicle precautions.................................... 390
6-1. Using the air conditioning
system and defogger
Automatic air conditioning system ......................... 396
Remote Air Conditioning Sys- tem .............................. 405
Heated steering wheel/Front seat heaters/Front seat
heaters and ventilators/Rear
seat heaters ................ 407
6-2. Using the interior lights Interior lights list ............ 410
6-3. Using the storage features List of storage features . 413
Luggage compartment fea- tures ............................ 417
6-4. Using the other interior fea- tures
Other interior features ... 420
Garage door opener...... 435
7-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 444
Cleaning and protecting the vehicle interior ............. 447
7-2. Maintenance Maintenance requirements.................................... 450
General maintenance.... 451Emission inspection and
maintenance (I/M) programs
.................................... 454
7-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ............................. 455
Hood .............................. 457
Positioning a floor jack .. 458
Engine compartment ..... 460
12-volt battery................ 466
Tires .............................. 468
Tire inflation pressure .... 480
Wheels .......................... 482
Air conditioning filter ...... 483
Cleaning the DC/DC Con- verter air intake vent and fil-
ter ............................... 486
Wiper insert replacement .................................... 489
Electronic key battery .... 493
Checking and replacing fuses .................................... 495
Light bulbs ..................... 497
8-1. Essential information Emergency flashers....... 504
If your vehicle has to be stopped in an emergency
.................................... 505
If the vehicle is trapped in ris- ing water ...................... 506
8-2. Steps to take in an emer- gency
If your vehicle needs to be towed ........................... 507
6Interior features
7Maintenance and care
8When trouble arises

5TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
If you think something is wrong .......................... 509
If a warning light turns on or a warning buzzer sounds 511
If a warning message is dis- played.......................... 523
If you have a flat tire...... 527
If the hybrid system will not start ............................. 534
If you lose your keys ..... 536
If the fuel filler door cannot be opened ........................ 536
If the electronic key does not operate properly .......... 537
If the 12-volt battery is dis- charged ....................... 539
If your vehicle overheats 544
If the vehicle becomes stuck .................................... 548
9-1. Specifications Maintenance data (fuel, oil level, etc.) .................... 550
Fuel information ............ 557
Tire information ............. 559
9-2. Customization Customizable features .. 569
9-3. Initialization Items to initialize ........... 582
10-1.For owners Reporting safety defects for U.S. owners................. 584Seat belt instructions for
Canadian owners (in
French) ........................ 585
SRS airbag instructions for Canadian owners (in
French) ........................ 586
What to do if... (Trouble- shooting) ..................... 596
Alphabetical Index ........ 599
9Vehicle specifications
10For owners
Index

15Pictorial index
Precautions against winter season ......................................P.387
To prevent freezing (windshield wiper de-icer)
*...................P.403
Precautions against car wash
(Rain-sensing windshield wipers)
*.......................................P.445
Replacing the wiper insert .................................... ...............P.489
Fuel filler door ............................................... .....................P.306
Refueling method ............................................... ..................P.306
Fuel type/fuel tan k capacity .................................................P.551
Charging port .................................................. .....................P.99
Charging method ................................................ .................P.114
Tires ....................................................................................P.468
Tire size/inflation pressure ................................... ................P.555
Winter tires/tire chain ........................................ ...................P.387
Checking/rotation/tire pressur e warning system ..................P.468
Coping with flat tires......................................... ....................P.527
Hood ....................................................................................P.457
Opening ........................................................ .......................P.457
Engine oil ..................................................... ........................P.552
Coping with overheat ........................................... ................P.544
Warning messages ..............................................................P.523
Headlights/side marker lights .................................. .........P.295
Turn signal lights ...............................................................P.289
Parking lights/dayt ime running lights .......................... ....P.295
LED accessory lights
*........................................................P.295
Tail lights/side marker lights ............................................P.295
Tail lights .................................................... ........................P.295
Back-up lights
Light bulbs of the exterior lights for driving
(Replacing method: P .497, Watts: P.556)
E
F
G
H
I
J
K
L
M
N

701-3. Emergency assistance
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.

942-1. Plug-in hybrid system
HV mode while on the free-
way and change to EV mode
or AUTO EV/HV mode after
leaving the freeway. (P.78)
 Turn the “A/C” switch off
when it is not needed. Doing
so can help reduce excessive
electricity and fuel consump-
tion.
In summer: When the ambient tem-
perature is high, use the recircu-
lated air mode. Doing so will help to
reduce the burden on the air condi-
tioning system and reduce electric-
ity and fuel consumption as well.
In winter: Avoid excessive and
unnecessary use o f the heater.
Usage of the heated steering wheel
(if equipped) ( P.407) and seat
heaters ( P.408) are effective.
 Using the Remote Air Condi-
tioning System ( P.405)
while the AC charging cable is
connected to the vehicle can
reduce electricity consump-
tion immediately after starting
off by operating air condition-
ing mainly using electricity
from an external power
source.
 When setting the charging
schedule, setting the charging
mode to “Departure” and “Cli-
mate Prep” to on can reduce
electricity consumption imme-
diately after starting off by
operating air conditioning before charging is completed.
(
P.130)
Make sure to check the tire infla-
tion pressure frequently. If there
is improper tire inflation pres-
sure in the tires, the EV driving
range will become shorter, and
fuel consumption when in HV
mode will increase.
Also, as snow tires can cause
large amounts of friction, their
use on dry roads can lead to
increased fuel and electricity
consumption.
Carrying heavy luggage will lead
to poor fuel economy. Avoid car-
rying unnecessary luggage.
Installing a large roof rack will
also cause poor fuel economy.
Since the gasoline engine starts
up and cuts out automatically,
warming up is not necessary.
Air conditioning
Checking tire inflation
pressure
Luggage
Warming up before driv-
ing

2645-1. Before driving
NOTICE
●Do not use the accelerator
pedal or depress the accelera-
tor and brake pedals at the
same time to hold the vehicle on
a hill.
■Avoiding damage to vehicle
parts
●Do not turn the steering wheel
fully in either direction and hold
it there for an extended period
of time.
Doing so may damage the
power steering motor.
●When driving over bumps in the
road, drive as slowly as possible
to avoid damagi ng the wheels,
underside of the vehicle, etc.
■If you get a flat tire while driv-
ing
A flat or damaged tire may cause
the following situations.
●It may be difficult to control your
vehicle.
●The vehicle will make abnormal
sounds or vibrations.
●The vehicle will lean abnor-
mally.
Hold the steering wheel firmly and
gradually depress the brake pedal
to slow down the vehicle.
Information on what to do in case
of a flat tire ( P.527)
■When encountering flooded
roads
Do not drive on a road that has
flooded after heavy rain, etc.
Doing so may cause the following
serious damage to the vehicle:
●Engine stalling
●Short in electrical components
●Engine damage caused by
water immersion
In the event that you drive on a
flooded road and the vehicle is
flooded, be sure to have your
Toyota dealer check the following:
●Brake function
●Changes in quantity and quality
of oil and fluid used for the
engine, hybrid transaxle (front
and rear), etc.
●Lubricant condition for the bear-
ings and suspension joints
(where possible), and the func-
tion of all joints, bearings, etc.
■When parking the vehicle
Always set the parking brake, and
shift the shift lever to P. Failure to
do so may cause the vehicle to
move or the vehicle may acceler-
ate suddenly if t he accelerator
pedal is accidentally depressed.

2695-1. Before driving
5
Driving
■Before towing
Check that the fo llowing conditions
are met:
●Ensure that your vehicle’s tires
are properly inflated. ( P.555)
●Trailer tires are inflated according
to the trailer manufacturer’s rec-
ommendation.
●All trailer lights work as required
by law.
●All lights work each time you con-
nect them.
●The trailer ball is set at the proper
height for the coupler on the
trailer.
●The trailer is level when it is
hitched.
Do not drive if th e trailer is not
level, and check for improper
tongue weight, overloading, worn
suspension, or other possible
causes.
●The trailer cargo is securely
loaded.
●The rear view mirr ors conform to
all applicable fede ral, state/provin-
cial or local regulations. If they do
not, install rear view mirrors
appropriate for towing purposes.
Trailer towing
Your vehicle is designed
primarily as a passenger-
and-load-carrying vehicle.
Towing a trailer can have an
adverse impact on handling,
performance, braking, dura-
bility, and fuel consump-
tion. For your safety and the
safety of others, you must
not overload your vehicle or
trailer. You must also
ensure that you are using
appropriate towing equip-
ment, that the towing equip-
ment has been installed
correctly and used properly,
and that you employ the
requisite driving habits.
Vehicle-trailer stability and
braking performance are
affected by trailer stability,
brake performance and set-
ting, trailer brakes, the hitch
and hitch systems (if
equipped).
To tow a trailer safely, use
extreme care and drive the
vehicle in accordance with
your trailer’s characteris-
tics and operating condi-
tions.
Toyota warranties do not
apply to damage or mal-
function caused by towing a
trailer for commercial pur-
poses.
Contact your Toyota dealer for
further information about addi-
tional requirements such as a
towing kit, etc.

2755-1. Before driving
5
Driving
Please consult your dealer
when installing trailer lights, as
incorrect installation may cause
damage to the vehicle’s lights.
Please take care to comply with
your state’s laws when installing
trailer lights.
Your vehicle will handle differ-
ently when towing a trailer. Help
to avoid an accident, death or
serious injury, keep the follow-
ing in mind when towing:
Speed limits for towing a
trailer vary by state or prov-
ince. Do not exceed the
posted towing speed limit.
 Toyota recommends that the
vehicle-trailer speed limit is 65
mph (104 km/h) on a flat,
straight, dry road. Do not
exceed this limit, the posted
towing speed limit or the
speed limit for your trailer as
set forth in your trailer owner’s
manual, whichever is lowest.
Instability of the towing vehi-
cle-trailer combination (trailer
sway) increases as speed increases. Exceeding speed
limits may cause loss of con-
trol.
 Before starting out, check the
trailer lights, tires and the
vehicle-trailer connections.
Recheck after driving a short
distance.
 Practice turning, stopping and
reversing with the trailer
attached in an area away
from traffic until you become
accustomed to the feel of the
vehicle-trailer combination.
 Reversing with a trailer
attached is difficult and
requires practice. Grip the
bottom of the steering wheel
and move your hand to the
left to move the trailer to the
left. Move your hand to the
right to move the trailer to
right. (This is generally oppo-
site to reversing without a
trailer attached.) Avoid sharp
or prolonged turning. Have
someone guide you when
reversing to reduce the risk of
an accident.
 As stopping distance is
increased when towing a
trailer, vehicle-to vehicle dis-
tance should be increased.
For each 10 mph (16 km/h) of
speed, allow at least one
vehicle and trailer length.
 Avoid sudden braking as you
may skid, resulting in the
trailer jackknifing and a loss of
Connecting trailer lights
NOTICE
■Do not directly splice trailer
lights
Do not directly splice trailer lights.
Directly splicing trailer lights may
damage your vehicle’s electrical
system and cause a malfunction.
Trailer towing tips

2995-3. Operating the lights and wipers
5
Driving
by another vehicle
• When vehicles ahead are hidden from sight due to repeated curves,
road dividers or roadside trees
• When vehicles ahead appear from the faraway lane on a wide road
• When vehicles ahead have no
lights
●The high beams may be turned off
if a vehicle ahead that is using fog
lights without using the headlights
is detected.
●House lights, street lights, traffic
signals, and illumi nated billboards
or signs may cause the high
beams to switch to the low beams,
or the low beams to remain on.
●The following factors may affect
the amount of time taken to turn
the high beams on or off:
• The brightness of headlights, fog lights, and tail lig hts of vehicles
ahead
• The movement and direction of vehicles ahead
• When a vehicle ahead only has
operational lights on one side
• When a vehicle ahead is a two- wheeled vehicle
• The condition of the road (gradi-
ent, curve, condi tion of the road
surface etc.)
• The number of passengers and amount of luggage
●The high beams may be turned on
or off when the driver does not
expect it.
●Bicycles or similar objects may not
be detected.
●In the situations shown below, the
system may not be able to accu-
rately detect surrounding bright-
ness levels. This may cause the
low beams to remain on or the
high beams to cause problems for
pedestrians, vehicles ahead or
other parties. In these cases,
manually switch between the high
and low beams.
• In bad weather (rain, snow, fog,
sandstorms, etc.)
• The windshield is obscured by fog, mist, i
ce, dirt, etc.
• The windshield is cracked or dam- aged
• The front camera is deformed or
dirty
• When the temperature of the front camera is extremely high
• Surrounding brightness levels are equal to those of headlights, tail
lights or fog lights
• When headlights or tail lights of vehicles ahead are turned off,
dirty, changing color, or not aimed
properly
• When the vehicle is hit by water,
snow, dust, etc. from a preceding
vehicle
• When driving through an area of intermittently changing brightness
and darkness
• When frequently and repeatedly driving ascending/descending
roads, or roads with rough, bumpy
or uneven surfaces (such as
stone-paved roads, gravel roads,
etc.)
• When frequently and repeatedly taking curves or driving on a wind-
ing road
• There is a highly reflective object ahead of the vehicle, such as a
sign or mirror
• The back of a vehicle ahead is highly reflective, such as a con-
tainer on a truck
• The vehicle’s headlights are dam- aged or dirty, or are not aimed
properly
• The vehicle is listing or titling due to a flat tire, a trailer being towed,
etc.
• The high beams and low beams are repeatedly being switched
between in an abnormal manner
• The driver believes that the high beams may be causing problems
or distress to other drivers or
pedestrians nearby
■If “Headlight System Malfunc-
tion Visit Your Dealer” is dis-
played on the multi-information
display
The system may be malfunctioning.