key battery TOYOTA RAV4 PRIME 2021 Owner's Manual

4667-3. Do-it-yourself maintenance
The 12-volt battery is located in
the right-hand side of luggage
compartment.
■Before recharging
When recharging, the 12-volt bat-
tery produces hydrogen gas which
is flammable and explosive. There-
fore, observe the following precau-
tions before recharging:
●If recharging with the 12-volt bat-
tery installed on the vehicle, be
sure to disconnect the ground
cable.
●Make sure the power switch on
the charger is off when connecting
and disconnecting the charger
cables to the 12-volt battery.
■After recharging/reconnecting
the 12-volt battery
●The hybrid system may not start.
Follow the procedure below to ini-
tialize the system.
1 Shift the shift lever to P.
2 Open and close any of the doors.
3 Restart the hybrid system.
●Unlocking the doors using the
smart key system may not be pos-
sible immediately after reconnect-
ing the 12-volt battery. If this
happens, use the wireless remote
control or the mechanical key to lock/unlock the doors.
●Start the hybrid system with the
power switch in
ACC. The hybrid
system may not start with the
power switch turned off. How-
ever, the hybrid system will oper-
ate normally from the second
attempt.
●The power switch mode is
recorded by the vehicle. If the 12-
volt battery is reconnected, the
vehicle will return the power
switch mode to the status it was in
before the 1 2-volt battery was dis-
connected. Make sure to turn off
the power switch before discon-
nect the 12-volt battery. Take
extra care when connecting the
12-volt battery if the power switch
mode prior to discharge is
unknown.
If the hybrid sys tem will not start
even after multiple attempts at all
methods above, contact your
Toyota dealer.
12-volt battery
Location
WARNING
■Chemicals in the 12-volt bat-
tery
The 12-volt battery contains poi-
sonous and corrosive sulfuric acid
and may produce hydrogen gas
which is flammable and explosive.
To reduce the risk of death or
serious injury, take the following
precautions while working on or
near the 12-volt battery:
●Do not cause sparks by touch-
ing the 12-volt battery terminals
with tools.
●Do not smoke or light a match
near the 12-volt battery.
●Avoid contact with eyes, skin
and clothes.
●Never inhale or swallow electro-
lyte.

4937-3. Do-it-yourself maintenance
7
Maintenance and care
■If the key battery is depleted
The following symptoms may occur:
●The smart key system and wire-
less remote contr ol will not func-
tion properly.
●The operational range will be
reduced.
Prepare the following before
replacing the battery:
 Flathead screwdriver
 Small flathead screwdriver
 Lithium battery CR2450
■Use a CR2450 lithium battery
●Batteries can be purchased at
your Toyota dealer, local electrical
appliance shops or camera stores.
●Replace only with the same or
equivalent type recommended by
the manufacturer.
●Dispose of used ba tteries accord-
ing to the local laws.
1 Release the lock and remove
the mechanical key.
2 Remove the key cover.
Use a screwdriver of an appropriate
size. Forcedly prying may cause
the cover damaged.
To prevent damage to the key,
cover the tip of the flathead screw-
driver with a rag.
3Remove the depleted battery
using a small flathead screw-
driver.
When removing the cover, the elec-
tronic key module may stick to the
cover and the batt ery may not be
visible. In this case, remove the
electronic key module in order to
remove the battery.
Insert a new battery with the “+” ter-
Electronic key battery
Replace the battery with a
new one if it is depleted.
Items to prepare
Replacing the battery

4947-3. Do-it-yourself maintenance
minal facing up.
4When installing, reverse the
steps listed.
WARNING
■Battery precautions
Observe the following precau-
tions.
Failure to do so m ay result in
death or serious injury.
●Do not swallow the battery.
Doing so may cause chemical
burns.
●A coin battery or button battery
is used in the electronic key. If a
battery is swallowed, it may
cause severe chemical burns in
as little as 2 hours and may
result in death or serious injury.
●Keep away new and removed
batteries from children.
●If the cover cannot be firmly
closed, stop using the electronic
key and stow the key in the
place where children cannot
reach, and then contact your
Toyota dealer.
●If you accidentally swallow a
battery or put a b attery into a
part of your body, get emer-
gency medical attention imme-
diately.
■To prevent battery explosion
or leakage of flammable liq-
uid or gas
●Replace the batt ery with a new
battery of the same type. If a
wrong type of ba ttery is used, it
may explode.
●Do not expose batteries to
extremely low pr essure due to
high altitude or extremely high
temperatures.
●Do not burn, bre ak or cut a bat-
tery.
NOTICE
■When replacing the battery
Use a flathead screwdriver of
appropriate size. Applying exces-
sive force may deform or damage
the cover.
■For normal operation after
replacing the battery
Observe the following precautions
to prevent accidents:
●Always work with dry hands.
Moisture may cause the battery
to rust.
●Do not touch or move any other
component inside the remote
control.
●Do not bend either of the battery
terminals.

503
8
8
When trouble arises
When trouble arises
8-1. Essential informationEmergency flashers .... 504
If your vehicle has to be stopped in an emergency.................................. 505
If the vehicle is trapped in rising water ................ 506
8-2. Steps to take in an emer- gency
If your vehicle needs to be towed......................... 507
If you think something is wrong ........................ 509
If a warning light turns on or a warning buzzer sounds.................................. 511
If a warning message is dis- played........................ 523
If you have a flat tire.... 527
If the hybrid system will not start ........................... 534
If you lose your keys ... 536
If the fuel filler door cannot be opened ................. 536
If the electronic key does not operate properly .. 537
If the 12-volt battery is dis- charged ..................... 539
If your vehicle overheats .................................. 544
If the vehicle becomes stuck .................................. 548

5238-2. Steps to take in an emergency
8
When trouble arises
pedal is shown
A warning message about an opera-
tion of the brake pedal may be
shown while the dr iving support sys-
tems such as PCS (Pre-Collision
system) or the dynamic radar cruise
control with full-speed range is oper-
ating. If a warning message is
shown, be sure to decelerate the
vehicle or follow an instruction
shown on the multi -information dis-
play.
• A warning message is shown when Brake Override System
operates. ( P.259, 517)
• A warning message is shown
when Drive-Start Control or Park-
ing Support Brake function (if
equipped) operates ( P.259,
363). Follow the instructions on
the multi-inform ation display.
●If a message about an operation
of the power switch is shown
An instruction for operation of the
power switch is shown when the
incorrect procedure for starting the
hybrid system is performed or the
power switch is operated incorrectly.
Follow the instructions shown on the
multi-information display to operate
the power switch again.
●If a message abou t a shift lever
operation is shown
To prevent the shift lever from being
operated incorrectly or the vehicle
from moving unexpectedly, a mes-
sage that requires shifting the shift
lever may be sho wn on the multi-
information display. In that case, fol-
low the instruction of the message
and shift the shift lever.
●If a message or image about an
open/close state of a part or
replenishment of a consumable is
shown
Confirm the part indicated by the multi-information
display or a warn-
ing light, and then perform the cop-
ing method such as closing the
open door or replenishing a con-
sumable.
■If a message that indicates the
need for visiting your Toyota
dealer is displayed
The system or part shown on the
multi-information di splay is malfunc-
tioning. Have the vehicle inspected
by your Toyota dea ler immediately.
■If a message that indicates the
need for referring to Owner’s
Manual is displayed
●If the following messages are
shown, follow the instructions,
accordingly.
• “Blind Spot Monitor Unavailable” ( P.348, 523)
• “Rear Cross Traffic Alert Unavail- able”( P.348, 523)
• “Engine Coolant Temp High”
( P.544)
●If the following messages are
shown, there may be a malfunc-
tion. Immediately stop the vehicle
in a safe place and contact your
Toyota dealer. Continuing to drive
the vehicle may be dangerous.
• “Plug-in charging system malfunc-
tion”
• “Hybrid System Malfunction”
• “Charging System Malfunction”
• “Check Engine”
• “Hybrid Battery System Malfunc-
tion”
• “Accelerator System Malfunction”
• “Smart Key System Malfunction”
●If the following messages are
shown, there may be a malfunc-
tion. Immediately have the vehi-
cle inspected by your Toyota
dealer.
• “Oil Pressure Low”
• “Braking Power Low”
●If any of the following messages
are shown on the multi-informa-
tion display, the vehicle may have
run out of fuel. Stop the vehicle in

5348-2. Steps to take in an emergency
One of the following may be the
cause of the problem:
The AC charging cable may
be attached to the vehicle.
( P.123)
 The electronic key may not be
functioning properly.
( P.537)
 There may not be sufficient
fuel in the vehicle’s tank.
Refuel the vehicle. ( P.306)
 There may be a malfunction
in the immobilizer system.
( P.72)
 There may be a malfunction
in the steering lock system.
 The hybrid system may be
malfunctioning due to an elec-
trical problem such as elec-
tronic key battery depletion or
a blown fuse. However,
depending on the type of mal-
NOTICE
■Be careful when driving over
bumps with the compact
spare tire installed on the
vehicle
The vehicle height may become
lower when driving with the com-
pact spare tire compared to when
driving with standard tires. Be
careful when driving over uneven
road surfaces.
■Driving with tire chains and
the compact spare tire
Do not fit tire chains to the com-
pact spare tire.
Tire chains may damage the vehi-
cle body and adversely affect driv-
ing performance.
■When replacing the tires
When removing or fitting the
wheels, tires or the tire pressure
warning valve and transmitter,
contact your Toyota dealer as the
tire pressure warning valve and
transmitter may be damaged if not
handled correctly.
If the hybrid system
will not start
Reasons for the hybrid sys-
tem not starting vary
depending on the situation.
Check the following and
perform the appropriate
procedure:
The hybrid system will not
start even though the cor-
rect starting procedure is
being followed ( P.279)

5378-2. Steps to take in an emergency
8
When trouble arises
carefully and slowly.
■When the electronic key does
not work properly
●Make sure that the smart key sys-
tem has not been deactivated in
the customization setting. If it is
off, turn the function on.
(Customizable features: P.574)
●Check if battery-saving mode is
set. If it is set, cancel the function.
( P.218)
Use the mechanical key
( P.196) in order to perform the
If the electronic key
does not operate prop-
erly
If communication between
the electronic key and vehi-
cle is interrupted ( P.218)
or the electronic key cannot
be used because the battery
is depleted, the smart key
system and wireless remote
control cannot be used. In
such cases, the doors can
be opened and the hybrid
system can be started by
following the procedure
below.
NOTICE
■In case of a smart key system
malfunction, o r other key
related problems
Take your vehicle with all the
electronic keys provided with your
vehicle to your Toyota dealer.
Locking and unlocking
the doors

5398-2. Steps to take in an emergency
8
When trouble arises
3Firmly depress the brake
pedal and check that
is displayed on the multi-
information display.
4 Press the power switch
shortly and firmly.
In the event that the hybrid system
still cannot be started, contact your
Toyota dealer.
■Stopping the hybrid system
Shift the shift lever to P, set the
parking brake and press the power
switch as you no rmally do when
stopping the hybrid system.
■Replacing the key battery
As the above proc edure is a tempo-
rary measure, it is recommended
that the electronic key battery be
replaced immediate ly when the bat-
tery is depleted. ( P.493)
■Changing power switch modes
Release the brake pedal and press
the power switch in step 3 above.
The hybrid system does not start
and modes will be changed each
time the switch is pressed.
(  P.283)
If you have a set of jumper (or
booster) cables and a second
vehicle with a 12-volt battery,
you can jump start your vehicle
by following the steps below.
1 Vehicles with alarm: Confirm
that the electronic key is
being carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and the doors locked. ( P.74)
2 Open the hood ( P.457) and
fuse box cover.
Push claw and to com-
pletely release the lock, and then lift
If the 12-volt battery is
discharged
The following procedures
may be used to start the
hybrid system if the vehi-
cle’s 12-volt battery is dis-
charged.
You can also call your
Toyota dealer or a qualified
repair shop.
Restarting the hybrid sys-
tem
AB

5418-2. Steps to take in an emergency
8
When trouble arises
recharge the 12-volt battery
of your vehicle.
6 Open and close any of the
doors of your vehicle with the
power switch off.
7 Maintain the engine speed of
the second vehicle and start
the hybrid system of your
vehicle by turning the power
switch to ON.
8 Make sure the “READY” indi-
cator comes on. If the indica-
tor light does not come on,
contact your Toyota dealer.
9 Once the hybrid system has
started, remove the jumper
cables in the exact reverse
order from which they were
connected.
10 Close the exclusive jump
starting terminal cover, and
reinstall the fuse box cover to
its original position.
Once the hybrid system starts,
have the vehicle inspected at
your Toyota dealer as soon as
possible.
■Starting the hybrid system
when the 12-volt battery is dis-
charged
The hybrid system cannot be
started by push-starting.
■To prevent 12-vol t battery dis-
charge
●Turn off the headlights and the
audio system while the hybrid sys-
tem is off.
●Turn off any unnec essary electri-
cal components when the vehicle is running at a low speed for an
extended period, such as in heavy
traffic.
■When the 12-volt battery is
removed or discharged
●Information stored in the ECU is
cleared. When the 12-volt battery
is depleted, have the vehicle
inspected at you
r Toyota dealer.
●Some systems may require initial-
ization. (P.582)
■When removing the 12-volt bat-
tery terminals
When the 12-volt battery terminals
are removed, the information stored
in the ECU is cleared. Before
removing the 12-vo lt battery termi-
nals, contact your Toyota dealer.
■Charging the 12-volt battery
The electricity stored in the 12-volt
battery will discha rge gradually even
when the vehicle i s not in use, due
to natural dischar ge and the drain-
ing effects of certain electrical appli-
ances. If the vehicle is left for a long
time, the 12-volt battery may dis-
charge, and the hybrid system may
be unable to start. (The 12-volt bat-
tery recharges automatically while
the hybrid system is operating.)
■When recharging or replacing
the 12-volt battery
●In some cases, it may not be pos-
sible to unlock the doors using the
smart key system when the 12-
volt battery is discharged. Use the
wireless remote c ontrol or the
mechanical key to lock or unlock
the doors.
●The hybrid syste m may not start
on the first attemp t after reinstall-
ing the 12-volt battery. In that
case, start the hybrid system in
the same manner as when the
electronic key does not operate
properly ( P.538). This is not a
malfunction, as the hybrid system
will start normally on the second
attempt.

596What to do if... (Troubleshooting)
1-1.What to do if... (Troubleshooting)What to do if... (Troubleshooting)
If you lose your keys or
mechanical keys, new genu-
ine keys or mechanical keys
can be made by your Toyota
dealer. ( P.536)
 If you lose your electronic
keys, the risk of vehicle theft
increases significantly. Con-
tact your Toyota dealer imme-
diately. ( P.536)
 Is the key battery weak or
depleted? ( P.493)
 Is the power switch in ON?
When locking the doors, turn
the power switch off.
( P.283)
 Is the electronic key left inside
the vehicle?
When locking the doors,
make sure that you have the electronic key on your person.
 The function may not operate
properly due to the condition
of the radio wave. ( P.218)
 Is the child-protector lock set?
The rear door cannot be
opened from inside the vehi-
cle when the lock is set. Open
the rear door from outside
and then unlock the child-pro-
tector lock. ( P.202)
 Did you press the power
switch while firmly depress-
ing the brake pedal?
( P.279)
 Is the shift lever in P?
( P.279)
 Is the electronic key any-
where detectable inside the
vehicle? ( P.217)
 Is the steering wheel
unlocked? ( P.280)
 Is the electronic key battery
weak or depleted?
In this case, the hybrid sys-
If you have a problem,
check the following before
contacting your Toyota
dealer.
The doors cannot be
locked, unlocked, opened
or closed
You lose your keys
The doors cannot be
locked or unlocked
The rear door cannot be
opened
If you think something is
wrong
The hybrid system does
not start