audio TOYOTA SEQUOIA 2020 Accessories, Audio & Navigation (in English)
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Page 245 of 310

2478-1. Phone operation (Hands-free system for cellular phones)
8
Phone
■Steering switch
By pressing the phone switch, a 
call can be received or ended 
without taking your hands off the 
steering wheel.
Volume control switch
• Press the “+” side to increase the volume.
• Press the “-” side to decrease the  volume.
Off hook switch
• If the switch is pressed when an Apple CarPlay/Android Auto con-
nection is established, the Apple 
CarPlay/Android Auto phone 
application will be  displayed on 
the system screen.
On hook switch
■Microphone
The microphone is used when 
talking on the phone.
●The other party’s voice will be 
heard from the front speakers. 
The audio/vis ual system will be 
muted during phone calls or when 
hands-free voice commands are 
used.
●Talk alternately with the other 
party on the phone. If both parties 
speak at the same time, the other 
party may not hear what has been 
said. (This is not a malfunction.)
●Keep call volume down. Other-
wise, the other party’s voice may 
be audible outside the vehicle and 
voice echo may increase. When 
talking on the phone, speak 
clearly towards the microphone.
●The other party may not hear you 
clearly when:
• Driving on an  unpaved road. 
(Making excessive traffic noise.)
• Driving at high speeds.
• The roof or windows are open.
• The air conditioning vents are  pointed towards the microphone.
• The sound of the air conditioning  fan is loud.
• There is a negative effect on 
sound quality due to the phone 
and/or network being used.
Using the phone 
switch/microphone
A
B
C
NOTICE
●Do not touch and put a sharp 
object to the microphone. It may 
cause failure. 
Page 247 of 310

2498-1. Phone operation (Hands-free system for cellular phones)
8
Phone
1Display the phone top 
screen. ( P.244)
2 Select the desired method to 
call from.
■Calling methods from 
phone screen
 By call history ( P.249)
 By favorites ( P.250)
 By contacts ( P.250)
 By keypad ( P.251)
 By message ( P.259)
■Also the following lists are 
available from each func-
tion’s screen
 By POI call
* ( P. 7 9 )
 By voice command system 
( P.234)
 By home screen ( P.252)
*: Premium Audio only
Up to 30 of the latest call history 
items (missed, incoming and 
outgoing) can be selected.
1Display the phone top 
screen. ( P.244)
2 Select “History” and select 
the desired contact.
 If the contact which is not reg-
istered on the contact list is 
selected, the name is dis-
played as “Unknown Con-
tact”. In this case, select the 
number to make a call prop-
erly.
3 Check that the dialing screen 
is displayed.
●The icons of call type are dis-
played.
: Missed call
: Incoming call
: Outgoing call
●When making a call to the same 
number continuously, only the 
most recent call is listed in call his-
tory.
Placing a call using 
the Bluetooth® hands-
free system
After a Bluetooth® phone 
has been registered, a call 
can be made using the 
hands-free system. There 
are several methods by 
which a call can be made, 
as described below.
Calling methods on the 
Bluetooth® phone
By call history 
Page 252 of 310

2548-1. Phone operation (Hands-free system for cellular phones)
modes between hands-free 
and cellular phone.
Select to hang up the phone.
*: Premium Audio only
●Changing from hands-free call to 
cellular phone call is not possible 
while driving.
●Only when the vehicle is not mov-
ing, the contact image can be dis-
played.
●When cellular phone call is 
changed to hands-free call, the 
hands-free screen will be dis-
played and its functions can be 
operated on the screen.
●Changing between cellular phone 
call and hands-free call can be 
performed by operating the cellu-
lar phone directly.
●Transferring methods and opera-
tions will be diffe rent depending 
on the type of cellular phone you 
have.
●For the operation of the cellular 
phone, see the manual that 
comes with it.
■By keypad
This operation cannot be per-
formed while driving.
1 Select “0-9”.
2 Enter the desired number.
■By selecting “Release 
Tones”
“Release Tones” appear when a 
continuous tone signal(s) con-
taining a (w) is registered in the 
contact list.
This operation can be per- formed while driving.
1
Select “Release Tones”.
●A continuous tone signal is a char-
acter string that consists of num-
bers and the characters “p” or “w”. 
(e.g. 056133w0123p#1)
●When the “p” pause tone is used, 
the tone data up until the next 
pause tone will be  automatically 
sent after 2 seconds have 
elapsed. When the “w” pause tone 
is used, the tone d ata up until the 
next pause tone  will be automati-
cally sent after a user operation is 
performed.
●Release tones can be used when 
automated operation of a phone 
based service such as an answer-
ing machine or bank phone ser-
vice is desired. A phone number 
with continuous tone signals can 
be registered in the contact list.
●Tone data after a “w” pause tone 
can be operated by voice com-
mand during a call.
1 Select “Transmit Volume”.
2 Select the desired level for 
the transmit volume.
3 Select   to display previ-
ous screen.
●The sound quality of the voice 
heard from the other party’s 
speaker may be negatively 
impacted.
●“Transmit Volume” is dimmed 
when mute is on.
Sending tones
G
 7 U D Q V P L W  Y R O X P H \
 V H W W L Q J 
Page 257 of 310

2598-1. Phone operation (Hands-free system for cellular phones)
8
Phone
tooth® phone, reply function is not 
available.
■Editing quick reply mes-
sages
This operation cannot be per-
formed while driving.
1 Select   corresponding to 
the desired message to edit.
2 Select “OK” when editing is 
completed.
●To reset the edited quick reply 
messages, select “Default”.
●Quick message 1 ( “I am driving 
and will arrive in approximately 
[##] minutes.”)
*: 
This message cannot be edited 
and will automatica lly fill in [##] 
with the navigation calculated esti-
mated time of arrival on the con-
firm message screen.
If there are waypoints set, [##] to 
the next waypoint will be shown.
If there is no route  currently set in 
the navigation system, quick mes-
sage 1 cannot be selected.
*: Premium Audio only
Calls can be made to an e-
mail/SMS/MMS message 
sender’s phone number.
This operation can be per-
formed while driving.
■Calling from e-
mail/SMS/MMS message 
display
1 Display the message screen. 
( P.256)
2 Select the desired message.
3 Select  , or press the   
switch on the steering wheel.
 If there are 2 or more phone 
numbers, select the desired 
number.
4 Check that the dialing screen 
is displayed.
■Calling from a number 
within a message
Calls can be made to a number 
identified in a message’s text 
area.
This operation cannot be per-
formed while driving.
1 Display the message screen. 
( P.256)
2 Select the desired message.
3 Select the text area.
 Identified phone numbers 
contained in the message are 
displayed in blue text.
4 Select the desired number.
Calling the message 
sender 
Page 269 of 310

2718-3. What to do if...
8
Phone
8-3.What to do if...
■When using the hands-free 
system with a Bluetooth
® 
device
The hands-free system or Blue-
tooth
® device does not work.
Troubleshooting
If there is a problem with 
the hands-free system or a 
Bluetooth
® device, first 
check the table below.
Troubleshooting
Likely causeSolution
The connected 
device may not 
be a compatible
Bluetooth
® cellu-
lar phone.
For a list of spe-
cific devices 
which operation 
has been con-
firmed on this 
system, check 
with your Toyota 
dealer or the fol-
lowing website:
https://
www.toy-
ota.com/audio-
multimedia in the 
United States, 
https://
www.toyota.ca/
connected in 
Canada, and 
http://www.
toyotapr.com/
audio-multimedia 
in Puerto Rico
The Bluetooth® 
version of the 
connected cellu-
lar phone may 
be older than the 
specified ver-
sion.Use a cellular 
phone with Blue-
tooth
® version 
2.0 or higher 
(recommended: 
Ve r.   4 . 2 ) .  
(  P. 3 9 ) 
Page 271 of 310

2738-3. What to do if...
8
Phone
■When using the phonebook
Phonebook data cannot be 
transferred manually/automati-
cally.
Phonebook data cannot be 
edited.
■When using the Bluetooth® 
message function
Messages cannot be viewed.
Likely causeSolution
The profile ver-
sion of the con-
nected cellular 
phone may not 
be compatible 
with transferring 
phonebook data.
For a list of spe-
cific devices 
which operation 
has been con-
firmed on this 
system, check 
with your Toyota 
dealer or the fol-
lowing website:
https://
www.toy-
ota.com/audio-
multimedia in the 
United States, 
https://
www.toyota.ca/
connected in 
Canada, and 
http://www.
toyotapr.com/
audio-multimedia 
in Puerto Rico
Automatic con-
tact transfer 
function on this 
system is set to 
off.Set automatic 
contact transfer 
function on this 
system to on. 
(  P.264)
Passcode has 
not been entered 
on the cellular 
phone.
Enter the pass-
code on the cel-
lular phone if 
requested 
(default pass-
code: 1234).
Transfer opera-
tion on the cellu-
lar phone has 
not completed.
Complete trans-
fer operation on 
the cellular 
phone (approve 
transfer opera-
tion on the 
phone).
Likely causeSolution
Automatic con-
tact transfer 
function on this 
system is set to 
on.Set automatic 
contact transfer 
function on this 
system to off. 
( P.264)
Likely causeSolution
Message trans-
f e r  i s  n o t  e n a b l e d  
on the cellular 
phone.
Enable mes-
sage transfer on 
the cellular 
phone (approve 
message trans-
fer on the 
phone).
Automatic trans-
fer function on 
this system is set 
to off.Set automatic 
transfer function 
on this system to 
on. ( P.264)
Likely causeSolution 
Page 277 of 310

2799-1. Connected services overview
9
Connected services
Content provider
Provides contents to the application server.
Type A: Function achieved by using a smar tphone 
or DCM
Of the functions included with connected services, the Toyota 
apps rely on the use of a smartphone or DCM.
Using a smartphone
• Toyota audio multimedia system enables applicable apps  installed on a smartphone to be displayed on and operated from 
the screen via Bluetooth
®.
 Via DCM
• Toyota audio multimedia system enables applicable apps  installed on the system to be displayed on and operated from 
the screen.
A few settings must be performed before Toyota apps can be 
used. ( P.281)
By using a smartphone or DCM
A 
Page 279 of 310

2819-1. Connected services overview
9
Connected services
connected-services
in the United States,
https://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-servicesin Puerto Rico.
●These functions are not made 
available in some countries or 
areas. Availability of functions of 
the Toyota apps is dependent on 
network reception level.
■Initializing personal data
The personal data used in appli-
cations can be reset. ( P.63)
 The following personal data 
can be deleted and returned 
to their default settings:
• Downloaded contents
• Radio stations that were listened 
to
●Once initialized, the data and set-
tings will be erased. Pay much 
attention when initializing the data.
■Settings required to use 
Toyota mobile application
Perform the settings in the fol-
lowing order.
1 Download the Toyota mobile 
application to your smart-
phone.
2 Open the Toyota mobile 
application on your smart 
phone and follow instruc-
tions. Bluetooth
® Pairing is 
required.
In order to use Toyota mobile appli-
cation, the following must first be 
performed:
 Register a Bluetooth® phone 
with the hands-free system. 
( P.36)
●Applications can only be used 
when the Toyota mobile applica-
tion has been downloaded to your 
smartphone, and the application is 
running.
●Toyota mobile application opera-
tional procedures can also be con-
firmed by visiting
https://www.toyota.com/
connected-services
in the United States,
https://www.toyota.ca/connected
in Canada, and
http://www.toyotapr.com/
connected-services
in Puerto Rico.
●If a Toyota mobile application is 
used while iPod audio/video is 
being played back, system opera-
tion may become unstable.
Preparation before using 
Toyota mobile application 
Page 281 of 310

2839-1. Connected services overview
9
Connected services
*: Vehicles equipped with DCM
●Free/Open Source Software Infor-
mation
This product contains Free/Open 
Source Software (FOSS).
The license information and/or the 
source code of such FOSS can be 
found at the following URL.
https://www.denso.com/global/en/
opensource/dcm/toyota/
●Exposure to radio frequency sig-
nals:
The Toyota audio multimedia sys-
tem installed in your vehicle 
includes a low power radio trans-
mitter and receiver. The system 
receives and also sends out radio 
frequency (RF) signals.
●In August 1996, the Federal Com-
munications Commission (FCC) 
adopted RF exposure guidelines 
with safety levels for mobile wire-
less phones. Those guidelines are 
consistent with  the safety stan-
dards previously set by both U.S. 
and international standards bod-
ies.
• ANSI (American National Stan- dards Institute) C95.1 [1992]
• NCRP (National Council on Radi- ation Protection and Measure-
ment) Report 86 [1986]
• ICNIRP (Intern ational Commis-
sion on Non-Ionizing Radiation 
Protection) [1996]
●These standards are based on 
comprehensive and periodic eval- uations of the relevant scientific lit-
erature. Over 120 scientists, 
engineers, and physicians from 
universities, government health 
agencies, and industry reviewed 
the available body of research to 
develop the ANSI Standard 
(C95.1).
●The design of Toyota audio multi-
media system co
mplies with the 
FCC guidelines in addition to 
those standards.
●Contact with the Toyota response 
center is dependent upon the 
telematics device being in opera-
tive condition, cellular connection 
availability, navigation map data, 
and GPS satellite signal recep-
tion, which can lim it the ability to 
reach the Toyota response center 
or receive support. Enrollment and 
Telematics Subscription Service 
Agreement required. A variety of 
subscription terms are available; 
charges vary by subscription term 
selected.
●The Toyota response center offers 
support in multiple languages.
●Select Safety Connect-sub-
scribed vehicles are capable of 
communicating vehicle informa-
tion. Please see the terms and 
conditions for additional details.
Owners who do not wish to have 
their vehicle transmit this informa-
tion can opt out at the time of 
enrollment or b y calling 1-800-
331-4331 in the United States, 1-
888-869-6828 in Canada, and 1-
877-855-8377 in Puerto Rico, and 
following the prompts for Safety 
Connect.
●For further details  about the ser-
vice, contact your Toyota dealer.
●Toyota audio mu ltimedia func-
tions are not subject to section 
255 of the Telecommunications 
Act and the system is not TTY 
compatible.
Type C: Function 
achieved by using 
DCM
*
The functionality of Safety 
Connect is made possible 
by the use of a DCM.
For details, refer to 
“OWNER’S MANUAL”. 
Page 288 of 310

2909-2. Connected services operation
1Display the application 
screen. ( P.287)
2 Select the desired application 
screen button.
3 Select the character entering 
space.
4 Enter a search term, and 
then select “OK”.
5 Entering characters will be 
reflected on the character 
entering space.
 For details on operating the 
keyboard:  P. 3 0
1 Display the application 
screen. ( P.287)
2 Select the desired application 
screen button.
3 Press the talk switch. 
( P.218)
4 Say the desired keyword.
 Completion of the keyword 
will be detected automatically.
5 Search results will be dis-
played on the screen.
*: Premium Audio only
●The hands-free system cannot be 
used while Destination Assist is 
being used.
■From the map screen
1 Press the “MAP” button.
2 Select  .
Entering a keyword using 
the software keyboard
Entering a keyword using 
the voice recognition func-
tion
Destination Assist*
Destination Assist provides 
you with live assistance for 
finding destinations via the 
Toyota response center. You 
can request either a specific 
business, address, or ask 
for help locating your 
desired destination by cate-
gory, such as restaurants, 
gas stations, shopping cen-
ters or other Points of Inter-
est (POI).
After you tell the agent your 
choice of destination, its 
coordinates are sent wire-
lessly to your vehicle’s navi-
gation system.
Make a call with Destina-
tion Assist