TOYOTA TACOMA 2009 Warranties & Maintenance Guides (in English)

If your name
or
address has
changed
or you
purchased
your
Toyota
as a used
vehicle,
please
complete
and
mail
the attached
card,
even if your
warranty
coverage
has
expired. This
will
enable Toyota
to
contact you
with
important
product
or safety
updates
concern-
ing
your vehicle.
If
the card is no
longer
attached,
please
call the
Toyota
Customer
Experience
Center
at (800) 331-4331.
Check one:Same owner, name and/or address has changedNew owner, purchased vehicle used
Same owner, additional driver who should receive product/safety updates
Mr.Mrs.Ms.MissDr.
OWNER INFORMATION CHANGE FORM
EVV
First name M.I. Last name
Company name
Street address or P.O. Box Apt. or suite number
City State Zip code
Vehicle Identification Number (required to process change) Mo. Day Year
–
/ /
Check
here if
address
below
is
for company 
This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc.
Toyota
occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers.

Effective date of
this
information
Primary phone number Alternate phone number
–– – –
E-mail address
00505-09TWB-TAC Printed in U.S.A. 5/08

s
n
www.toyota.com

09 Tacoma OWI-cvr.cgla 4/9/08 9:34 PM Page COV1

INTRODUCTION
Satisfaction Down the Road2
Transportation Assistance3
If You Need Assistance4
Warranty Coverages at a Glance6
YOUR WARRANTIES IN DETAIL
General Warranty Provisions7
New Vehicle Limited Warranty9
Federal Emission Control Warranty14
California Emission Control Warranty20
Tire Limited Warranty26
YOUR RESPONSIBILITIES
Operation and Maintenance27
Obtaining Warranty Service29
1
TABLE OF CONTENTS
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t Toyota, our top priority is always our customers. We know
your Toyota is an important part of your life and something you
depend on every day. That’s why we’re dedicated to building
products of the highest quality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We’re confident — as you should be — that
your Toyota will provide you with many years of enjoyable driving.
To further demonstrate our commitment to our customers’ satisfaction,
occasionally we may establish a special policy adjustment to pay for
specific repairs that are no longer covered by warranty. When we estab-
lish such a policy adjustment, we mail details to all applicable owners
we have on record. That’s why it’s important to send in the card at the
back of this booklet if you change your address or if you’ve purchased
this vehicle from a previous owner.
To provide you with added protection against unexpected service costs,
we offer Toyota Extra Care vehicle service agreements and Toyota Auto
Care pre-paid maintenance programs. Both offer plans to meet a wide variety of needs. Your dealership can help you select the plan that’s
best for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependability and peace of mind throughout their ownership experi-
ence. We want you to be a satisfied member of the Toyota family for
many miles to come.
This booklet describes the terms of Toyota warranty coverage
as well as general owner responsibilities. A separate publication
found in your glove box, the
Scheduled Maintenance Guide,
describes your vehicle’s maintenance requirements. Be sure to
review this publication carefully, since proper maintenance is
required to ensure that warranty coverage remains intact.
All information in this booklet is the latest available at the time of pub-
lication and, with the exception of the emission control warranties, is
subject to change without notice.
Introduction2
SATISFACTION DOWN THE ROAD
A
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e realize that your confidence in the quality and reliability
of our products was a key factor in your decision to buy a
Toyota. We also know how disruptive the loss of transporta-
tion can be to your daily routine. That’s why we’re pleased to offer you
the benefits of our Transportation Assistance Policy.
Under this policy, you are eligible for transportation assistance if your
Toyota must be kept overnight for warranty-covered repairs. The policy
applies when your vehicle must be kept overnight for any of the follow-
ing reasons:
•The warranty repairs will take longer than one day to complete.
•The warrantable condition requires extensive diagnosis.
•The parts needed for the warranty repairs are not readily available
and your vehicle is inoperative or unsafe to drive.
The policy does not apply when warranty repairs can be completed
in one day but the vehicle must be kept overnight due to dealer or
owner scheduling conflicts. The Transportation Assistance Policy applies for the duration of the
New Vehicle Limited Warranty. The policy applies to all 2009 model-
year Toyotas sold and serviced by authorized Toyota dealerships in
the mainland United States and Alaska.
For further details, please consult your Toyota dealer.
Introduction3
TRANSPORTATION ASSISTANCE
W
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Both Toyota and your Toyota dealer are dedicated to serving your
automotive needs. Your complete satisfaction is our first priority.
Should you have a problem or concern — either during or after the
warranty period — please take the following steps to ensure the
quickest possible response:
Step 1
Discuss the situation with a dealership manager, such as the service
manager or customer relations manager. In most cases, a satisfactory
solution can be reached at this step.
Step 2
If the dealership does not address your concern to your satisfaction,
call the Toyota Customer Experience Center at (800) 331-4331. If you
are hearing- or speech-impaired, call (800) 443-4999 (TDD). Please have the following information ready when you call:
•Your Toyota’s vehicle identification number (located on the
driver’s side corner of the dashboard, under the window)
•Current mileage on your vehicle
•Name of your Toyota dealership
A Toyota customer relations representative will assist you in
working with the dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved to your satisfaction, Toyota
offers additional assistance through the Dispute Settlement Program,
a dispute resolution program administered by the National Center for
Dispute Settlement. The purpose of the Dispute Settlement Program
is to resolve disputes through arbitration — a process by which two
parties authorize an independent third party to hear and resolve a dis-
pute. The program is informal and free of charge. To request that your
Introduction4
IF YOU NEED ASSISTANCE
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case be reviewed through the program, complete the customer claim
form in the
Owner's Warranty Rights Notificationbooklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer claim form, call the Toyota
Customer Experience Center at (800) 331-4331. When you call, please
have your vehicle identification number, the current mileage on your
Toyota and the names of your selling and servicing dealerships.
California residents: Toyota offers you assistance through an arbitra-
tion program called the California Dispute Settlement Program (CDSP).
A brochure about the program is found in your glove box. For addition-
al information, call the Toyota Customer Experience Center at (800)
331-4331. You may also contact the CDSP directly at (888) 300-6237.
Failure to use the CDSP may affect your rights and remedies under
California’s “Lemon Laws.” Important:
You must use the Dispute Settlement Program (or, in
California, the CDSP) before seeking remedies through a court
action pursuant to the Magnuson-Moss Warranty Act. You may
also be required to use the Dispute Settlement Program or CDSP
before seeking remedies under the “Lemon Laws” of your state.
Please check the appropriate page of the
Owner’s Warranty Rights
Notification
booklet for the requirements applicable to your state.
This information about the Dispute Settlement Programs is correct as
of the date of printing. However, the programs may be changed without
notice. For the most current information about the programs, call the
Toyota Customer Experience Center at (800) 331-4331.
Introduction5
IF YOU NEED ASSISTANCE
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Introduction6
WARRANTY COVERAGES AT A GLANCE
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Who Is the Warrantor
The warrantor for these limited warranties is Toyota Motor Sales,
U.S.A., Inc. (“Toyota”), 19001 South Western Avenue, Torrance,
California 90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to all 2009 model-year Tacoma vehicles distrib-
uted by Toyota that are originally sold by an authorized dealer in the
United States and normally operated or touring in the United States,
U.S. territories or Canada. Warranty coverage is automatically trans-
ferred at no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and conditions that may vary
depending on the part covered. A warranty for specific parts or sys-
tems, such as the Powertrain Warranty or Emission Performance
Warranty, is governed by the coverage set forth in that warranty as
well as the General Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s in-service date, which is
the first date the vehicle is either delivered to an ultimate purchaser,
leased, or used as a company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will be made using new or remanufac-
tured parts. The decision whether a part should be repaired or replaced
will be made by the servicing Toyota dealership and/or Toyota. Parts
scheduled to be replaced as required maintenance are warranted until
their first replacement only.
Your Warranties in Detail7
GENERAL WARRANTY PROVISIONS
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Limitations
The performance of necessary repairs and adjustments is the exclusive
remedy under these warranties or any implied warranties. Toyota does
not authorize any person to create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability or fitness for a particular
purpose is limited to the duration of these written warranties. Some
states do not allow restrictions on how long an implied warranty lasts,
so this limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific legal rights. You may also have
other rights that vary from state to state.
Your Warranties in Detail8
GENERAL WARRANTY PROVISIONS
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Basic Warranty
This warranty covers repairs and adjustments needed to correct defects
in materials or workmanship of any part supplied by Toyota, subject to
the exceptions indicated under “What Is Not Covered” on pages 11–12.
Coverage is for 36 months or 36,000 miles, whichever occurs first,
with the exception of wheel alignment and wheel balancing, which are
covered for 12 months or 20,000 miles, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to correct defects in materials or
workmanship of any component listed in the next column and supplied
by Toyota, subject to the exceptions indicated under “What Is Not
Covered” on pages 11–12.
Coverage is for 60 months or 60,000 miles, whichever occurs first. Engine
Cylinder block and head and all internal parts, timing gears and gas-
kets, timing chain/belt and cover, flywheel, valve covers, oil pan, oil
pump, engine mounts, turbocharger housing and all internal parts,
supercharger housing and all internal parts, engine control computer,
water pump, fuel pump, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque converter, clutch cover, transmission
mounts, transfer case and all internal parts, engine control computer,
seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts, axle shafts, drive shafts,
constant velocity joints, front hub and bearings, seals and gaskets.
Rear-Wheel-Drive System
Axle housing and all internal parts, propeller shafts, U-joints, axle
shafts, drive shafts, bearings, supports, seals and gaskets.
WHAT IS COVERED AND HOW LONG
Your Warranties in Detail9
NEW VEHICLE LIMITED WARRANTY
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