service TOYOTA VENZA HYBRID 2021 Owners Manual (in English)

4TABLE OF CONTENTS
Luggage compartment fea-tures ............................ 341
5-4. Using the other interior fea- tures
Toyota multi-operation touch
(vehicle with the 12.3-inch
display) ........................ 345
Panoramic fixed moon roof with one-touch frosted glass
control ......................... 347
Other interior features ... 349
Garage door opener...... 361
6-1. Maintenance and care Cleaning and protecting the vehicle exterior ............ 370
Cleaning and protecting the vehicle interior ............. 373
6-2. Maintenance Maintenance requirements.................................... 377
General maintenance.... 379
Emission inspection and maintenance (I/M) programs.................................... 381
6-3. Do-it-yourself maintenance Do-it-yourself service precau-tions............................. 383
Hood ............................. 385
Positioning a floor jack .. 386
Engine compartment ..... 388
12-volt battery ............... 394
Tires .............................. 397
Tire inflation pressure ... 412
Wheels ......... .................414 Air conditioning filter ......
415
Cleaning the hybrid battery (traction battery) air intake
vent and filter ............... 417
Wiper insert replacement .................................... 421
Electronic key battery .... 425
Checking and replacing fuses .................................... 427
Headlight aim ................ 430
Exterior lights................. 431
7-1. Essential information Emergency flashers....... 434
If your vehicle has to be stopped in an emergency.................................... 435
If the vehicle is trapped in ris- ing water ...................... 436
7-2. Steps to take in an emer- gency
If your vehicle needs to be towed ........................... 437
If you think something is wrong........................... 440
If a warning light turns on or a warning buzzer sounds 442
If a warning message is dis- played .......................... 453
If you have a flat tire ...... 457
If the hybrid system will not start ............................. 464
If you lose your keys...... 466
If the fuel filler door cannot be open ed

........................ 466
6Maintenance and care
7When trouble arises

8
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
If your Toyota has Safety Con-
nect and if you have subscribed
to those services, please refer to
the Safety Connect Telematics
Subscription Service Agreement
for information on data collected
and its usage.
 To learn more about the vehi-
cle data collected, used and
shared by Toyota, please visit
www.toyota.com/privacyvts/
.
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an
air bag deployment or hitting a
road obstacle, data that will
assist in understanding how a
vehicle’s systems performed.
The EDR is designed to record
data related to vehicle dynamics
and safety systems for a short
period of time, typically 30 sec-
onds or less.
The EDR in this vehicle is
designed to record such data
as: 
How various systems in your
vehicle were operating;
 Whether or not the driver and
passenger safety belts were
buckled/fastened;
 How far (if at all) the driver
was depressing the accelera-
tor and/or brake pedal; and,
 How fast the vehicle was trav-
eling.
These data can help provide a
better understanding of the cir-
cumstances in which crashes
and injuries occur.
NOTE: EDR data are recorded
by your vehicle only if a non-triv-
ial crash situation occurs; no
data are recorded by the EDR
under normal driving conditions
and no personal data (e.g.,
name, gender, age, and crash
location) are recorded. How-
ever, other parties, such as law
enforcement, could combine the
EDR data with the type of per-
sonally identifying data rou-
tinely acquired during a crash
investigation.
To read data recorded by an
EDR, special equipment is
required, and access to the
vehicle or the EDR is needed. In
addition to the vehicle manufac-
turer, other parties, such as law
enforcement, that have the spe-
cial equipment, can read the
information if they have access
to the vehicle or the EDR.
Usage of data collected
through Safety Connect
(U.S.mainland only)
Event data recorder

331-1. For safe use
1
For safety and security
Front passenger occupant classification sensors
Knee airbag
SRS warning light
Airbag sensor assembly
Your vehicle is equipped with ADVANCED AIRBAGS designed
based on the US motor vehicle safety standards (FMVSS208). The
airbag sensor assembly (ECU) cont rols airbag deployment based on
information obtained from the sensors etc. shown in the system
components diagram above. This in formation includes crash sever-
ity and occupant information. As the airbags deploy, a chemical
reaction in the inflators quickly fills the airbags with non-toxic gas to
help restrain the motion of the occupants.
■If the SRS airbags deploy
(inflate)
●Slight abrasions, burns, bruising
etc., may be sustained from SRS
airbags, due to the extremely high
speed deployment (inflation) by
hot gases.
●A loud noise and white powder will
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and
inflator) as well as the front seats,
parts of the front and rear pillars,
and roof side rails, may be hot for
several minutes. T he airbag itself
may also be hot.
●The windshield may crack.
●The hybrid system will be stopped
and fuel supply to the engine will
be stopped. ( P.76)
●All of the doors will be unlocked.
( P.132)
●The brakes and st op lights will be
controlled automatically.
(  P.299)
●The interior lights will turn on auto-
matically. ( P.335)
●The emergency flashers will turn
on automatically. ( P.434)
●For Safety Connect subscribers, if any of the following situations
occur, the system is designed to
send an emergency call to the
response center, notifying them of
the vehicle’s location (without
needing to push the “SOS” button)
and an agent will attempt to speak
with the occupants to ascertain
the level of emergency and assis-
tance required. If the occupants
are unable to communicate, the
agent automatically treats the call
as an emergency and helps to dis-
patch the necessary emergency
services. (
P.63)
• An SRS airbag is deployed.
• A seat belt pretensioner is acti- vated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy
in the event of an impact that
exceeds the set threshold level
(the level of forc e corresponding
to an approximately 12-18 mph
[20-30 km/h] frontal collision with
a fixed wall that does not move or
deform).
However, this threshold velocity will
be considerably higher in the follow-
ing situations:
N
O
P
Q

631-3. Emergency assistance
1
For safety and security
1-3.Emergency assistance
*: If equipped
Microphone
“SOS” button
LED light indicators
Safety Connect*
Safety Connect is a sub-
scription-based telematics
service that uses Global
Positioning System (GPS)
data and embedded cellular
technology to provide
safety and security features
to subscribers. Safety Con-
nect is supported by
Toyota’s designated
response center, which
operates 24 hours per day, 7
days per week.
Safety Connect service is
available by subscription on
select, telematics hardware-
equipped vehicles.
By using the Safety Connect
service, you are agreeing to
be bound by the Telematics
Subscription Service Agree-
ment and its Terms and
Conditions, as in effect and
amended from time to time,
a current copy of which is
available at Toyota.com in
the United States,
Toyotapr.com in Puerto
Rico and Toyota.ca in Can-
ada. All use of the Safety
Connect service is subject
to such then-applicable
Terms and Conditions.
System components
A
B
C

641-3. Emergency assistance
■Certification for the Safety Connect
Subscribers have the following
Safety Connect services avail-
able:
Automatic Collision Notifica-
tion
*
Helps drivers receive necessary
response from emergency service
providers. ( 
P.66)
*: U.S. Patent No. 7,508,298 B2
Stolen Vehicle Location
Helps drivers in the event of vehicle
theft. (
P.66)
Emergency Assistance Button
Services

651-3. Emergency assistance
1
For safety and security
(“SOS”)
Connects drivers to response-cen-
ter support. (
P.66)
Enhanced Roadside Assis-
tance
Provides drivers various on-road
assistance. ( 
P.67)
After you have signed the
Telematics Subscription Ser-
vice Agreement and are
enrolled, you can begin receiv-
ing services.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following appropriate Customer
Experience Center or push the
“SOS” button in your vehicle for
further subscription details.
The United States
1-800-331-4331
Canada
1-888-869-6828
Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicle’s
Bluetooth® technology will not be
possible when Safety Connect is
active and in use.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota
models (in the contiguous United
States only). Contact with the
Safety Connect response center is dependent upon
the telematics
device being in operative condi-
tion, cellular connection availabil-
ity, and GPS satellite signal
reception, which can limit the abil-
ity to reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agreement
are required. A variety of subscrip-
tion terms are available; charges
vary by subscription term selected
and location.
●Automatic Collision Notification,
Emergency Assistance and Stolen
Vehicle Location are available in
the United States, including
Hawaii and Alaska , Puerto Rico
and Canada, and Enhanced
Roadside Assistance are avail-
able in the United States, Puerto
Rico and Canada.
●Automatic Collision Notification,
Emergency Assistance, Stolen
Vehicle and Enhanced Road
Assistance are not available in the
U.S. Virgin Islands.
For vehicles first sold in the U.S.
Virgin Islands, no Safety Connect
services will function in or outside
the U.S. Virgin Islands.
●Safety Connect services are not
subject to section 255 of the Tele-
communications Act and the
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer suppor t in multiple lan-
guages. The Safety Connect system
will offer voice prompts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
Subscription

661-3. Emergency assistance
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your
Toyota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu- pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States, 1-877-855-
8377 in Puerto Rico or 1-888-
869-6828 in Canada, and follow
the prompts for Safety Connect
to initiate this service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Connect-
equipped vehicle location data
may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
Safety Connect LED light
Indicators
Safety Connect services

671-3. Emergency assistance
1
For safety and security
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low-
power radio transmitter and receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect

721-4. Hybrid system
The illustration is an example for explanation and may differ from the actual
item.
Warning label
Service plug
Rear electric motor (traction motor)
Hybrid battery (traction battery)
High voltage cables (orange)
Front electric motor (traction motor)
Power control unit
Air conditioning compressor
Hybrid system precautions
Take care when handling the hybrid system, as it is a high
voltage system (about 650V at maximum) as well as contains
parts that become extremely hot when the hybrid system is
operating. Obey the warning labels attached to the vehicle.
System components
A
B
C
D
E
F
G
H

731-4. Hybrid system
1
For safety and security
■Running out of fuel
When the vehicle has run out of fuel
and the hybrid system cannot be
started, refuel th e vehicle with at
least enough gasoline to make the
low fuel level warning light ( P.448)
go off. If there is only a small
amount of fuel, th e hybrid system
may not be able to start. (The stan-
dard amount of fuel is about 2.3 gal.
[8.8 L, 1.9 Imp.gal.], when the vehi-
cle is on a level surface. This value
may vary when the vehicle is on a
slope. Add extra fuel when the vehi-
cle is inclined.)
■Electromagnetic waves
●High voltage parts and cables on
hybrid vehicles incorporate elec-
tromagnetic shielding, and there-
fore emit approximately the same
amount of electromagnetic waves
as conventional gasoline pow-
ered vehicles or home electronic
appliances.
●Your vehicle may cause sound
interference in so me third party-
produced radio parts.
■Hybrid battery (tr action battery)
The hybrid battery (traction battery)
has a limited service life. The lifes-
pan of the hybrid battery (traction
battery) can change in accordance
with driving style and driving condi-
tions.
■Starting the hybrid system in an
extremely cold environment
When the hybrid battery (traction
battery) is extremely cold (below
approximately -22°F [-30°C]) under
the influence of t he outside tem-
perature, it may no t be possible to
start the hybrid system. In this case,
try to start the hyb rid system again
after the temperature of the hybrid
battery increases due to the outside
temperature increase etc.
WARNING
■High voltage precautions
This vehicle has high voltage DC
and AC systems as well as a 12-
volt system. DC and AC high volt-
age is very dangerous and can
cause severe burns and electric
shock that may result in death or
serious injury.
●Never touch, disassemble,
remove or replace the high volt-
age parts, cables or their con-
nectors.
●The hybrid system will become
hot after starting as the system
uses high voltage. Be careful of
both the high voltage and the
high temperature, and always
obey the warning labels
attached to the vehicle.
●Never try to open the service
plug access hole located under-
neath the rear seats. The ser-
vice plug is used only when the
vehicle is serviced and is sub-
ject to high voltage.
■Road accident cautions
Observe the following precautions
to reduce the risk of death or seri-
ous injury:
●Pull your vehicle off the road,
shift the shift le ver to P, apply
the parking brake, and turn the
hybrid system off.
●Do not touch the high voltage
parts, cables and connectors.