glove box TOYOTA xB 2012 Warranties & Maintenance Guides (in English)

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B
oth Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
WARRANTY
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California residents:Scion offers you
assistance through an arbitration
program called the California Dispute
Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional
information, call Scion Customer
Experience at (866) 70-SCION, or (866)
707-2466. You may also contact the
CDSP directly at (888) 300-6237. Failure
to use the CDSP may affect your rights
and remedies under California’s
“Lemon Laws.”
Important: You must use the
Dispute Settlement Program (or, in
California, the CDSP) before
seeking remedies through a court
action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or
CDSP before seeking remedies
under the “Lemon Laws” of your
state. Please see the
Owner’s
Warranty Rights Notification
booklet
for the requirements that apply to
your state.
This information about the Dispute
Settlement Programs is correct as of
the date of printing. However, the
programs may be changed without
notice. For the most current
information about the programs, call
Scion Customer Experience at (866)
70-SCION, or (866) 707-2466.
IF YOU NEED ASSISTANCE
WARRANTY
8

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DISPUTE RESOLUTION
If a dispute arises regarding your
warranty coverage, please follow the
steps described under “If You Need
Assistance” on pages 7-8. Please note
that you must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You may
also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon
Laws” of your state. Please check the
appropriate page of the
Owner’s
Warranty Rights Notification
booklet
(located in your glove box) for the
requirements applicable to your state.
NEW VEHICLE LIMITED WARRANTY
WARRANTY
Your Warranties in Detail15

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OBTAINING WARRANTY
SERVICE
The tires that come as original
equipment on your vehicle are
warranted by their manufacturer and
not Scion. A separate warranty
statement for the tires is in your glove
box.
To obtain service for a tire defect, take
the tire to an authorized dealer of the
tire manufacturer. (Refer to your local
phone directory for dealer locations.)
Your Scion dealer may also be able to
assist you in obtaining warranty service
from the manufacturer.
For additional warranty information or
service assistance, contact the tire
manufacturer directly.
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
Bridgestone/Firestone
One Bridgestone Park
Nashville, TN 37214
(800) 847-3272
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321-2136
TIRE LIMITED WARRANTY
WARRANTY
Your Warranties in Detail27

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N
ow that you’ve got your Scion
on the road, you want to make
sure it keeps going. That’s
where scheduled maintenance comes
in. Taking your car in for regular service
will help your ride run better and last
longer. It will keep your repair bills
down too.
This booklet makes it easy to keep your
Scion running smoothly. It lists all the
factory-recommended services and
tells you when your vehicle needs
them. Be sure to look this booklet over
carefully and keep it in your glove box.
Do what it says and your Scion should
be happy for many miles to come.Put it In Writing
To help you keep track of your Scion’s
service history, each maintenance
chart in this booklet includes:
>Boxes to check for each service
item performed
>Space for the maintenance provider
to include a service verification
stamp
>Space to write the date and mileage
that service is performed
Documenting your service history may
make your car worth more when you’re
ready to sell. There’s a reason smart
people write things down.
In addition to scheduled
maintenance, your vehicle requires
general maintenance such as fluid
checks and visual inspections.
These procedures are explained in
the “Vehicle Maintenance and Care”
section of the
Owner’s Manual.To
help keep your Scion out of trouble,
be sure to perform these
procedures regularly.
Scion is a marque of Toyota Motor
Sales, U.S.A., Inc.
KEEP YOUR RIDE RUNNING
Maintenance Log33
MAINTENANCE