service VOLKSWAGEN CC 2013 Owners Manual

Government regulations in the United States and Canada require that
automobiles meet specific emission regulations and safety standards.
Therefore, vehicles built for the U.S. and Canada differ from vehicles
sold in other countries.
If you plan to take your vehicle outside the continental limits of the
United States or Canada, there is the possibility that:
Unleaded fuels for vehicles with catalytic converters may not be
available.
Fuel may have a considerably lower octane rating and may cause
engine damage.
Service may be inadequate due to lack of proper service facilities,
tools or testing equipment.
Replacement parts may not be readily available.
DVD navigation systems for vehicles built for the United States and
Canada will not necessarily work in Europe, and may not work in oth-
er countries outside of North America.
NOTICE
Volkswagen is not responsible for mechanical damage that may
result from substandard fuel or service or the unavailability of
Genuine Volkswagen parts.
Volkswagen is not responsible if the vehicle does not meet the
respective legal requirements in other countries and continents.
Radio antenna and reception

NOTICE
Antennas installed on the insides of windows can be damaged
by abrasive objects or by corrosive or acidic cleaning agents or
other chemicals. Do not place any stickers on the windshield-
integrated antenna and never clean the antenna with corrosive
or acidic cleaning agents or other chemicals.
Operating electrical devices near the integrated windshield an-
tenna may interfere with AM radio reception.
Volkswagen service information

Practical tips
Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the
following advice before contacting an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility. You may also find help-
ful information under “Special considerations” or “Checklist” in the
index.

Description Possible causes,
among others Possible remedy
Engine does not
start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle
key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be
locked or un-
locked using ve-
hicle key.
– Battery in the re-
mote control vehicle
key is dead.
– Too far away from
the vehicle (out of
range).
– Buttons have been
pressed too many
times.
– Replace the battery in
the remote control vehicle
key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle
manually
Unusual noises.
Cold engine, braking
assist systems, elec-
tronic steering col-
umn lock.
Check the “Noises” entry
in the index.
Odd driving
behavior.
Assistance systems
activated.
Check the “Assistance
systems” entry in the in-
dex.

Description Possible causes,
among others Possible remedy
DSG® Direct Shift
Gearbox too hot.
Stop vehicle as soon as
you can safely do so.
Driver seat and
outside mirrors
move when vehi-
cle is unlocked.
Convenience
settings are stored.
Correct convenience
settings
Memory-seat set-
tings are stored.
– Reassign seat setting
– Clear memory-seat
memory
Front seats can-
not be adjusted
with power con-
trols.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if
necessary
No jack, spare
wheel, or com-
pact spare wheel
in the vehicle.
Equipment differs
depending on the
vehicle.
No direct corrective action
possible; depends on the
vehicle equipment. Con-
tact an authorized
Volkswagen dealer or an
authorized Volkswagen
Service Facility for assis-
tance.
Vehicle has run-flat
tires (mobility tires).
Features do not
work as de-
scribed in this
manual.
Settings were ad-
justed in the
Volkswagen Infor-
mation System.
Check and reset to factory
settings if necessary
Headlights do not
light up the road
as they should.
– Headlights incor-
rectly adjusted.
– Light bulbs burned
out.
– Low beams not
switched on.
– Have the headlight
range adjusted by an au-
thorized Volkswagen
dealer or an authorized
Volkswagen Service Fa-
cility.
– Change light bulbs
– Switch on low beams

WARNING
Improper replacement of burned out headlights and other light
bulbs can cause serious personal injury.
Stop! Always read and heed the WARNINGS before doing any
work in the engine compartment ⇒  Working in the engine com-
partment. The engine compartment of any motor vehicle is a
potentially dangerous area, and work in this area can lead to
serious personal injury.
HID – High Intensity Discharge (Xenon) headlights get power
from a high voltage source that can cause severe personal inju-
ry and even death if handled improperly.
H7 bulbs and HID – High Intensity Discharge (Xenon) head-
lights are under high pressure and can explode if handled im-
properly.
Always let a burned out light bulb cool down before replacing
it.
Never replace a light bulb unless you are familiar with all of
the necessary procedures. In particular, never remove a head-
light unless you know exactly how to carry out the job and have
the correct tools and light bulbs.
If you are uncertain about what to do, have the work per-
formed by an authorized Volkswagen dealer, an authorized
Volkswagen Service Facility, or another qualified workshop.
Serious personal injury may result from improperly performed
work.
We strongly recommend that you always have HID – High In-
tensity Discharge (Xenon) headlights and H7 bulbs replaced by
a qualified technician.
Do not touch the glass of light bulbs with your bare hands.
Fingerprints left on the bulb evaporate due to the heat when the
bulb is switched on and cause the reflector to “cloud.”
There are sharp edges on and around the headlight housing
in the engine compartment and the rear light housing. Wear
hand protection if you replace bulbs.

4. Press downward to remove the bulb holder ⇒ fig. 201 (5) with
the bulb and pull it toward the rear out of the headlight hous-
ing.
5. Pull the bulb straight out of the bulb holder.
6. Replace burned out bulbs with new bulbs that are identical to
the ones being replaced.
7. Insert the bulb holder with the new bulb in the original position
in the headlight housing (5) and press upward.
8. Install the rubber cover ⇒ fig. 200 (1).

Replacing the HID bulb
See your authorized Volkswagen dealer or authorized Volkswagen
Service Facility for assistance in replacing the HID bulb (2).
The illustrations show the right headlight from behind. The left
headlight is arranged as a mirror image of the right.
Failure of a single LED within a headlight is not indicated. How-
ever, the  indicator light will appear if all LEDs fail.
Different models may have different lights, and the location and
design of covers, bulb holders, and bulbs may be in a different loca-
tion than shown in the illustrations.
You cannot replace the LEDs in LED daytime running lights. Con-
tact your authorized Volkswagen dealer or an authorized Volkswagen
Service Facility for assistance.

Please carry out each step only in the order specified:
5. Replace burned out bulbs with new bulbs that are identical to
the ones being replaced.
6. Insert the bulb holder in the taillight and turn it approximately
30° clockwise. The bulb holder must click into place.
7. Insert the cover. The cover must lock into place and be se-
cure.

LEDs in the taillights in the luggage compartment lid
LEDs cannot be replaced. Contact your authorized Volkswagen deal-
er or authorized Volkswagen Service Facility for assistance.
Different models may have different lights, and the location and
design of covers, bulb holders, and bulbs may be in a different loca-
tion than shown in the illustrations.
Replacing taillight bulbs in the vehicle body

WARNING
Never tow a vehicle without any electrical power.
Never remove the remote control vehicle key from the igni-
tion switch or turn off the ignition with the starter button while
the vehicle is moving. The electronic steering column lock
could suddenly engage, and you would not be able to steer or
control the vehicle. You can lose control of the vehicle, crash,
and seriously injure yourself and others.
If the vehicle loses power while it is being towed, stop towing
the vehicle immediately and contact your authorized
Volkswagen dealer or authorized Volkswagen Service Facility
for assistance.
WARNING
Towing a vehicle changes the way it handles and brakes. To
help reduce the risk of an accident and serious personal injury,
note the following:
The driver of the vehicle that is being towed:
– Since the brake booster also does not work when the en-
gine is stopped, you will need to press harder on the brake
pedal to slow down or stop. Always be alert so as not to rear-
end the towing vehicle.
– Will have to use considerably more force to turn the steer-
ing wheel because the power steering is not working.
The driver of the vehicle that is doing the towing:
– Must accelerate gradually and gently and avoid jerking
movements.
– Must not brake hard or steer sharply.
– Must brake earlier and more gently than in normal driving.
NOTICE
Be careful not to damage the paint when installing and remov-
ing the towing eye and the cover for the threaded hole behind
the bumper.