key VOLKSWAGEN E-GOLF 2019 User Guide

Canadian customers can contact an authorized Volkswagen dealer or Volkswagen Service Facility or call the Volkswagen Canada Customer CARE Center at 1-800-822-8987.
NOTICE
The remote control vehicle keys contain electrical components. Protect them from damage, moisture and rough handling.
Do not press the buttons on the remote control vehicle key unless you actually want to use the function in question. Since terrain and conditions vary, pressing a button on the remote control vehicle key when it is not necessary may unlock the vehicle or set off the panic alarm, even if you think you are out of range.
Remote control vehicle key functions can be temporarily disrupted by interference from transmit-ters near the vehicle that use the same frequency range (such as radio equipment or mobile phones).
Things between the remote control vehicle key and vehicle, bad weather, as well as a weak battery can reduce the operating range.
If the remote control vehicle key buttons ⇒  Unlocking or locking the vehicle from the outside or
the power locking buttons ⇒  Unlocking or locking the vehicle from the inside are pushed repeatedly in quick succession, the power locking system is switched off for a brief period to help keep it from being overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the rear hatch is opened in this span of time, the vehicle is automatically locked afterwards.
Indicator light in the remote control vehicle key

Fig. 18 Indicator light in the remote control vehicle key.

Replacing the remote control vehicle key battery

Fig. 19 Remote control vehicle key: Open battery compartment cover.

Fig. 20 Remote control vehicle key: Remove old battery.

x Using the wrong battery can damage the remote control vehicle key. Replace a dead battery with a new one that has the same voltage, size, and specifications.
x Make sure the plus and minus poles of the battery are correctly positioned.
Dispose of old batteries in an environmentally responsible manner and keep them out of the reach of children.
Batteries of the type used in your remote control vehicle key may contain Perchlorate Material. Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all legal requirements regarding handling and disposal of these batteries. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend that you have them perform this service for you.
Synchronizing the remote control vehicle key

Function Using the buttons on the remote con-
trol vehicle key ⇒ fig. 21
Unlock the vehicle. Press the

Fig. 24 Keyless Access system: Sensor for unlocking A on the inside of the front door handles. Sensor for locking B on the outside of the front door handles.

Unlocking and locking the rear hatch
If the vehicle is locked and a valid remote control vehicle key is within range ⇒ fig. 23 of the rear hatch, it unlocks automatically when opened.
Open and close the rear hatch as you would a standard rear hatch ⇒Rear hatch.
The rear hatch locks automatically when it is closed except in the following situations:
x The vehicle is completely unlocked.
x The most recently used vehicle key is inside the vehicle. All turn signals flash four times.
Locking with a second vehicle key
If the vehicle is locked from the outside with a second valid vehicle key, any key located inside the
vehicle cannot start the electric motor ⇒  Starting and stopping the electric drive. A key that was inside the vehicle when it was locked from the outside can be reactivated by pressing the

A driver message appears in the instrument cluster display if there is no remote control vehicle key inside the vehicle or if the system does not recognize the remote control vehicle key. The key may not be recognized, for example, if it is covered by something that interferes with the signal (such as a briefcase), or if the remote control vehicle key battery is weak. Electronic devices such as mobile phones can also interfere with the signal.
Dirt on the door handles that contains a lot of salt (especially in winter) can affect the way the
door handle sensors work. Cleaning the door handles can help with this problem ⇒ page 334, Exterior care and cleaning.
If the automatic transmission is not in Park (P) position, the electronic steering column lock will not lock and the vehicle will not lock via sensors in the front door handles or the remote control vehicle key.
Anti-theft alarm system

When the ignition is switched on, several warning and indicator lights come on briefly for a function check. They go out after a few seconds.
If a door is not closed properly, the vehicle icon appears in the instrument cluster display showing an
open door ⇒ fig. 10.
Depending on your vehicle's equipment and options, the icon may still be displayed even after the ignition is switched off as long as the key has not been taken out of the ignition. The icon in the in-strument cluster display goes out about 15 seconds after the vehicle has been locked.
Child safety lock

Fig. 25 In the left rear door: Child safety lock A deactivated, B activated.

Fig. 26 In the right rear door: Child safety lock A deactivated, B activated.

x Using the key bit, move the slot into the desired position.
Slot position ⇒ fig. 25 or ⇒ fig. 26:
(A) Child safety lock disengaged.
(B) Child safety lock engaged.
WARNING
When the child safety lock is engaged, that rear door cannot be opened from the inside.
x Never leave children, disabled persons, or anyone who cannot help themselves, in the vehicle when locking the doors. This could result in people being locked in the vehicle. This could result in people being trapped in the vehicle in an emergency. Depending on the time of year, people trapped in the vehicle can be exposed to very high or very low temperatures.
x A closed vehicle can become very hot or very cold, depending on the season. Particularly in the summer, heat buildup in the passenger and luggage compartment of a parked vehicle can result in temperatures in the vehicle that are much higher than the outside temperatures. Temperatures can quickly reach levels that can cause unconsciousness and death, particu-larly to small children.

Opening the rear hatch

Fig. 27 In the remote control vehicle key: Button to unlock the rear hatch.

Fig. 28 Opening rear hatch from the outside.