tow VOLKSWAGEN E-GOLF 2019 Owner's Manual

WARNING
After the vehicle has been washed, the wet brakes or, in winter, brake discs or pads coated with ice, react slower and need longer stopping distances.
x Always dry the brakes and clean off any ice coatings with a few careful applications of the brake. Make sure not to endanger other motorists or cyclists or disobey legal requirements.
CAUTION
Sharp edges under the vehicle can cut exposed skin.
x Always protect your hands and arms from cuts on sharp metal edges when cleaning the underbody, the inside of the wheel housings, etc.
NOTICE
x The water temperature must not be more than +140 °F (+60 °C).
x To help prevent damage to the paint, do not wash the vehicle in direct sunlight.
x Do not use insect sponges, abrasive kitchen sponges or similar things to clean the vehicle. These can damage the paint finish.
x Never clean headlights with a dry cloth or sponge. Always use a wet cloth or sponge. For best results use soapy water.
x When washing or rinsing the vehicle in cold weather, do not let water get into the lock cylinders or point the hose at gaps around the doors, hood, or rear hatch. The water could freeze on the locks and seals and make it difficult to open the vehicle!
x When outside temperatures are low, wipe the rubber seals and their contact surfaces dry to help prevent freezing.
NOTICE
To help prevent vehicle damage in a car wash:
x Compare the vehicle track width with the dimensions of the guide rails in the car wash to help prevent damage to wheel rims and tires!
x Switch off the rain sensor before driving the vehicle through a car wash ⇒ page 127, Rain sensor.
x Make sure there is enough clearance for the height and width of the vehicle.
x To help prevent paint damage to the electric motor hood, place wiper blades against the windshield after they have dried. Do not let them snap back into place.
x Fold the outside mirrors toward the vehicle body.
x Lock the rear hatch to help prevent unintentional opening in the car wash.
Washing with a power washer

WARNING
Leaving the optional safety belt extender attached to the safety belt buckle on the front pas-senger seat when the safety belt is not being used will prevent the Advanced Airbag System from working properly and can increase the risk of serious personal injury in a collision.
x Leaving the extender attached to the safety belt buckle when the front seat is occupied and the safety belt is not being used will signal to the airbag control unit that the front pas-senger seat is occupied and that the safety belt is being used. The electronic control unit for the airbag system will then receive incorrect information that will
– cause the safety belt pretensioner to deploy unnecessarily in collisions and
– cause the front passenger airbag to deploy later in collisions in which the front airbag would otherwise be triggered earlier to help protect an unrestrained front seat passenger.
x Always remove the safety belt extender when it is not needed and stow it safely.
x Never use the safety belt extender to secure a child restraint.
WARNING
Items stored between the safety belt buckle and the center console can cause safety belt buckle to send the wrong information to the airbag control unit and prevent the Advanced Airbag System from working properly.
x Always make sure that nothing can interfere with the safety belt buckles and that they are not obstructed.
WARNING
Improper care and servicing, and improper modification and repair work, can increase the risk of personal injury and death by preventing an airbag from deploying when needed or deploying an airbag unexpectedly:
x Never repair, adjust, or change any parts of the airbag system.
x All work on the airbag system, steering wheel, instrument panel, front seats or electrical system (including the installation of audio equipment, mobile telephones and CB radios, etc.) should be performed by authorized Volkswagen dealers or authorized Volkswagen Service Facilities. They have the necessary manuals, training, and special equipment.
x The airbag system can be activated only once. After an airbag has inflated, it must be replaced.
x Use only original equipment airbags approved by Volkswagen. Have them installed by a trained technician who has the necessary tools and diagnostic equipment to properly replace any airbag in your vehicle and assure system effectiveness in a crash.
x Never permit salvaged or recycled airbags to be installed in your vehicle.
Undeployed airbag modules and safety belt pretensioners are classified as Perchlorate Materi-al. Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all applicable legal requirements regarding handling and disposal of the vehicle or parts of its restraint system, including airbag modules and safety belts with pretensioners. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend that you have them perform this service for you.

x When being towed.
Always obey traffic laws that govern the use of emergency flashers where you are driving.
If the emergency flashers are not working, a different method – as permitted by law – must be used to alert other motorists and cyclists to the breakdown.
WARNING
Disregarding the safety-related checklist may lead to accidents and serious personal injuries.
x Always review and follow the checklist. Follow accepted safety practices and use common sense.
WARNING
The vehicle exhaust system and the catalytic converter or diesel particulate filter get very hot. They can cause fires and serious personal injury.
x Never park where parts of the hot exhaust system or catalytic converter could ignite flammable materials, such as dry grass, brush, leaves, spilled fuel, etc.
NOTICE
To help prevent damage to the vehicle if you should have to push it a short distance by hand, never push against spoilers, lights, body panels, windows, or similar parts. Concentrating force on these parts of the vehicle can cause expensive damage that may not always be obvi-ous right away.
The vehicle battery will be drained if the emergency flashers are on for a long time – even if the ignition is switched off.

x Slip the cover up and over the selector lever ⇒ .
Emergency release for the selector lever (version A)
x With the screwdriver from the vehicle tool kit, carefully push the release lever ⇒ fig. 166 A in the direction of the arrow and hold it in this position.
x Press the release button in the selector lever handle and shift the selector lever to Neutral (N).
x Carefully press the selector gate cover back in place, making sure that the electrical wiring stays in the correct position and is not pinched or damaged.
Emergency release for the selector lever (version B)
x Push the colored release lever ⇒ fig. 166 B in the direction of the arrow and hold it in this position.
x Press the release button in the selector lever handle and shift the selector lever to Neutral (N).
x Carefully press the selector gate cover back in place, making sure that the electrical wiring stays in the correct position and is not pinched or damaged.
WARNING
Never shift the transmission out of Park (P) without first firmly applying the parking brake. Otherwise, the vehicle can start to roll unexpectedly, especially on hills or inclines, and cause an accident and serious injuries.
NOTICE
Even with the selector lever is in Neutral (N), the automatic transmission will be damaged if the vehicle is towed (or you let it coast) for an extended period or at high speed with the electric motor shut off.
Emergency release for the charging connector

The vehicle tool kit, spare wheel or compact spare wheel may be in one of several places under the floor covering in the luggage compartment.
x If necessary, detach the luggage net.
x Lift the floor covering and secure it in the stops on either side of the luggage compartment
⇒ fig. 167 (small arrows).
NOTICE
Always guide the luggage compartment floor covering back down carefully. Dropping the floor covering could damage the vehicle trim and the floor covering itself.
Completely retract the jack after use. Otherwise it will not fit in its compartment and cannot be stowed safely.
Contents

Fig. 168 Contents of the vehicle tool kit.

x Start the electric motor and let it run.
x Insert the cable plug ⇒ fig. 177 (9) into a 12 Volt socket of the vehicle
x Switch the air compressor on using the ON /OFF switch ⇒ fig. 177 (8),
x Let the air compressor run until a pressure of 29 – 36 psi (200 – 250 kPa) is reached ⇒ . Max-
imum run time 8 minutes ⇒ .
x Switch off the air compressor.
x If an air pressure of 29 – 36 psi (200 – 250 kPa) cannot be reached, unscrew the tire inflation hose from the tire valve.
x Drive about 30 feet (10 meters) backwards or forwards so that the sealant can be distributed inside the tire.
x Connect the tire inflation hose of the air compressor again to the tire valve and repeat the inflation process.
x If the required tire pressure still cannot be reached, the tire is too badly damaged. The tire cannot be sealed using the tire mobility set. Do not drive the vehicle. Contact an authorized Volkswagen
dealer or Volkswagen service facility for assistance ⇒ .
x Disconnect the air compressor and unscrew the tire inflation hose from the tire valve.
x If a tire pressure of 29 – 36 psi (200 – 250 kPa) is reached, continue driving right away and drive at a speed of no more than 50 mph (80 km/h).
x Check tire pressure after 10 minutes of driving
WARNING
The tire inflation hose and air compressor can get hot during inflation.
x Protect hands and skin from hot parts.
x Do not place the hot tire inflation hose or hot air compressor on flammable material.
x Let the equipment cool off almost completely before stowing it.
x If the tire cannot be inflated to at least 36 psi (250 kPa), the damage is too great to be re-paired with the tire mobility set. The sealant is not able to seal the tire. Do not drive the vehi-cle. Contact an authorized Volkswagen dealer or Volkswagen service facility for assistance.
NOTICE
Do not let the compressor run for more than 8 minutes to help prevent overheating and dam-age. Let the compressor cool down for a few minutes before switching it on again. Let it cool down almost completely before stowing it in the repair kit.
Check after 10 minutes of driving

Color Current strength in
amps
(ATO® /MINI®)
Current strength in
amps
(JCASE®)
Light
brown
5 —
Brown 7.5 —
Red 10 50
Blue 15 20
Yellow 20 60
White or
clear
25 —
Green 30 40
Orange 40 —
Pink 30 30

Opening the fuse box in the instrument panel
x Pull the lower part of the cover toward the steering wheel (in the direction of the arrow ⇒ fig. 178) and remove the cover from the bottom. This action may require moderate force.
x To install, guide the cover from the bottom into the instrument panel and push in the direction
opposite to the arrow ⇒ fig. 178 until you can hear it latch into place.
Opening the fuse box in the electric motor compartment
x Open the electric motor hood

The procedure for attaching and for removing the jumper cables is described below. Perform each of the following steps only in the order described, which follow the letters shown in the illustration
⇒ fig. 183 A – B – C – D.
Attaching jumper cables
1. Switch off the ignition in both vehicles ⇒ page 205, Starting and stopping the electric drive.
2. Open the battery cover in the electric motor compartment if the battery has a cover ⇒  12 Volt vehicle battery.
3. Attach one end of the red jumper cable to the positive terminal (+) of the dead battery: (1) ⇒ .
4. Attach the other end of the red jumper cable to the positive terminal (+) of the good battery (booster battery): (2).
5. Attach one end of the black jumper cable to the negative jump-start terminal ⇒  Jump-start termi-nal, or if that is not available, to the negative terminal (-) of the battery in the vehicle providing
assistance (2) ⇒ fig. 183.
6. Attach the other end of the black jumper cable (3) to the negative jump-start terminal ⇒  Jump-start terminal, or if that is not available, a bare metal part of the vehicle with the dead battery. This part should be connected directly to the electric motor block. You may also attach the cable to the
electric motor block itself or to the towing eye installed on the front of the vehicle ⇒ page 408, Tow-
ing. Attach the clamp to a point that is as far away as possible from the dead battery (1) ⇒ .
7. Route the jumper cables so that they cannot get caught in any moving parts in the electric motor compartment of either vehicle.
Starting the electric motor
x Start the engine of the vehicle with the good battery that is providing help and let it run at idle speed.
x Turn on the ignition of your vehicle with the dead battery. If the electric motor can be activated, wait
2 to 3 minutes before removing the jumper cables as described below ⇒ . If the electric motor cannot be activated within about 10 seconds, turn off the ignition and wait at least 1 minute; then try again.
Before removing the jumper cables
x Switch off the headlights (if they are on).
x In the vehicle with the dead battery, switch on the heater fan and the rear window defroster. This helps to minimize voltage spikes when the cables are disconnected.
Removing jumper cables
With the electric motor activated, remove the jumper cables in reverse order to the way they were connected.
1. Disconnect the black (-) cable from the vehicle with the dead battery.
2. Disconnect the black (-) cable from the other vehicle (vehicle with the good battery).
3. Disconnect the red (+) cable from the other vehicle (vehicle with the good battery).
4. Disconnect the red (+) cable from the vehicle with the dead battery.
5. Close the battery cover.
6. If necessary, unscrew the towing eye on the front of the vehicle ⇒  Installing the front towing eye.

Towing

WARNING
Towing a vehicle changes the way it handles and brakes. To help reduce the risk of an acci-dent and serious personal injury, note the following:
x The driver of the vehicle that is being towed:
– Since the brake booster also does not work when the electric motor is stopped, you will need to press harder on the brake pedal to slow down or stop. Always be alert so as not to rear-end the towing vehicle.
– Will have to use considerably more force to turn the steering wheel because the power steering is not working.
x The driver of the vehicle that is doing the towing:
– Must accelerate gradually and gently and avoid jerking movements.
– Must not brake hard or steer sharply.
– Must brake earlier and more gently than in normal driving.
NOTICE
x Be careful not to damage the paint when installing and removing the towing eye and the cover for the threaded hole behind the bumper.
Text messages