service VOLKSWAGEN E-GOLF 2019 Repair Manual

Treating stains
When treating stains, it may be necessary to clean the entire surface and not just the stain itself. This is especially true if the entire surface has become dirty from normal use. Otherwise, the area that is treated may become lighter than the untreated area. If you have questions or concerns, consult a professional cleaner.

Type of stain Recommended cleaning for fabric and uphol-
stery
Water-based stains,
such as coffee or
fruit juice.
– Moisten a sponge with water and rub the stain
gently with a circular motion.
– Wipe dry with an absorbent cloth.
Persistent stains,
such as chocolate
or make-up.
– Use only Volkswagen-approved cleaning products.
– If necessary, have the fabric or upholstery profes-
sionally cleaned.
Grease-based
stains, such as oil,
lipstick, etc.
– Use only Volkswagen-approved cleaning products.
– If necessary, have the fabric or upholstery profes-
sionally cleaned.

WARNING
If there is a malfunction in the airbag system, the airbag may not deploy correctly or at all, or it may deploy unexpectedly. This could cause fatal injuries.
x Have the airbag system inspected immediately by your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
If the upholstery on power seats, heated seats, or seats with airbag components is wet, electri-cal components and the vehicle electrical system could be damaged.
x If the seating surface becomes soaked, have it dried and the system components checked immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
x Do not use steam cleaners because the steam could cause the dirt to penetrate deeper into the fabric and make it impossible to remove.
x Power washers and cooling sprays can damage the upholstery.
NOTICE
x Clean only the carpet and floor mats with brushes. Other textile surfaces can be damaged by brushes.
x If detergent pastes or mild detergent solutions are applied with a damp cloth or sponge, the surfactants in the detergent may cause visible lines to form at the edges of the area where the detergent was applied. These lines are generally difficult or impossible to remove.

If a safety belt is dirty, this can prevent the belt from working properly. Keep safety belts clean and regularly check all safety belts for damage.
Safety belts must never be taken apart for cleaning.
x Remove coarse dirt with a soft brush ⇒ .
x Carefully pull the dirty safety belt out of the retractor and keep it out.
x Clean the safety belt with a mild soap solution.
x After cleaning, always give the safety belts time to dry thoroughly before letting them retract. This helps prevent damage to the retractor.
x Do not let the safety belts retract until they are completely dry.
WARNING
Damage to safety belts reduces their overall effectiveness and increases the risk of serious personal injury and death whenever the vehicle is being used.
x Check the condition of all safety belts regularly. If you notice that the safety belt webbing, hardware, retractor, buckle, or any other part of the safety belts is damaged, immediately have an authorized Volkswagen dealer or authorized Volkswagen Service Facility replace the safety belt with the correct replacement belt for your vehicle model and model year.
x Never use chemical cleaning agents, solvents, or any substance that may damage or weaken the safety belt webbing or any other parts of the safety belt. Never let the belts come into contact with corrosive fluids or sharp objects. Otherwise, the safety belt webbing will be significantly weakened.
x After cleaning, always give the safety belts time to dry completely before letting them retract. The moisture can damage the retractor and keep it from working properly.
x Never let foreign objects or liquids get into the safety belt latch. This could prevent the belt buckles and safety belts from working properly.
x Damaged safety belts must be replaced; they cannot be repaired.
x Never try to repair a damaged safety belt yourself. Never remove or modify the safety belts in any way.
x Safety belts that were subject to stress in an accident and stretched must be replaced with a correct, new safety belt, preferably by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
x Replacement after a crash may be necessary even if a safety belt shows no visible dam-age. Anchorages that have been loaded must also be inspected.

WARNING
Inappropriate spare parts and accessories as well as improperly performed work, modifica-tions and repairs can cause vehicle damage, accidents and serious personal injuries.
x Volkswagen strongly recommends to only use accessories approved by Volkswagen and Genuine Volkswagen Parts®. These parts and accessories have been evaluated by Volkswagen for their suitability, reliability and safety.
x Have repairs and vehicle modifications performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities have the required tools, diagnostic equipment, repair infor-mation, and trained personnel to properly replace any airbag in your vehicle and assure sys-tem effectiveness in a crash.
x Only install parts on the vehicle that are consistent with factory-installed parts with re-spect to design and characteristics.
x Never store, mount, or attach objects, such as cup holders or phone cradles, on or next to the airbag module covers or within the airbags deployment zones.
x Only use wheel rim/tire combinations approved by Volkswagen for the respective vehicle type.
Break-in period

Damage that is caused by improper repairs or unapproved technical modifications will not be covered by any Volkswagen Limited Warranty.
WARNING
Improperly performed repairs and modifications can cause vehicle damage and malfunctions, and can impair the efficiency of driver assistance systems. This can lead to accidents and severe personal injuries.
x Have repairs and vehicle modifications done by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
NOTICE
Improperly performed repairs and modifications can cause increased component wear and result in vehicle emissions that no longer meet applicable requirements.
Repairs and other things that can affect Advanced Airbag performance

WARNING
Leaving the optional safety belt extender attached to the safety belt buckle on the front pas-senger seat when the safety belt is not being used will prevent the Advanced Airbag System from working properly and can increase the risk of serious personal injury in a collision.
x Leaving the extender attached to the safety belt buckle when the front seat is occupied and the safety belt is not being used will signal to the airbag control unit that the front pas-senger seat is occupied and that the safety belt is being used. The electronic control unit for the airbag system will then receive incorrect information that will
– cause the safety belt pretensioner to deploy unnecessarily in collisions and
– cause the front passenger airbag to deploy later in collisions in which the front airbag would otherwise be triggered earlier to help protect an unrestrained front seat passenger.
x Always remove the safety belt extender when it is not needed and stow it safely.
x Never use the safety belt extender to secure a child restraint.
WARNING
Items stored between the safety belt buckle and the center console can cause safety belt buckle to send the wrong information to the airbag control unit and prevent the Advanced Airbag System from working properly.
x Always make sure that nothing can interfere with the safety belt buckles and that they are not obstructed.
WARNING
Improper care and servicing, and improper modification and repair work, can increase the risk of personal injury and death by preventing an airbag from deploying when needed or deploying an airbag unexpectedly:
x Never repair, adjust, or change any parts of the airbag system.
x All work on the airbag system, steering wheel, instrument panel, front seats or electrical system (including the installation of audio equipment, mobile telephones and CB radios, etc.) should be performed by authorized Volkswagen dealers or authorized Volkswagen Service Facilities. They have the necessary manuals, training, and special equipment.
x The airbag system can be activated only once. After an airbag has inflated, it must be replaced.
x Use only original equipment airbags approved by Volkswagen. Have them installed by a trained technician who has the necessary tools and diagnostic equipment to properly replace any airbag in your vehicle and assure system effectiveness in a crash.
x Never permit salvaged or recycled airbags to be installed in your vehicle.
Undeployed airbag modules and safety belt pretensioners are classified as Perchlorate Materi-al. Special handling may apply – see http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Obey all applicable legal requirements regarding handling and disposal of the vehicle or parts of its restraint system, including airbag modules and safety belts with pretensioners. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities are familiar with the requirements, and we recommend that you have them perform this service for you.

If you plan to take your vehicle outside the continental limits of the United States or Canada, there is the possibility that:
x Service may be inadequate due to lack of proper service facilities, tools or testing equipment.
x Replacement parts may not be readily available.
x DVD navigation systems for vehicles built for the United States and Canada will not necessarily work in Europe, and may not work in other countries outside of North America.
NOTICE
Volkswagen is not responsible for mechanical damage that may result from service or the unavailability of Genuine Volkswagen parts.
x Volkswagen is not responsible if the vehicle does not meet the respective legal require-ments in other countries and continents.
Radio antenna and reception

Component protection is a protective feature that helps to:
x Prevent any factory-installed parts from functioning fully if they are installed into other vehicles (for example, after theft),
x Prevent full function of components outside of the vehicle,
x Allow legitimate installation or exchange of parts and control units by a professional should they require service.

Where What appears Possible solution
The instrument
cluster display
SAFE CP See an authorized
Volkswagen dealer or an
authorized Volkswagen Ser-
vice Facility for assistance.
Radio or naviga-
tion system dis-
play
Component theft
protection: the
Infotainment sys-
tem is not fully
available at pre-
sent. Please
switch on the ig-
nition.
Switch on the ignition.
If this does not deactivate
component protection, see
an authorized Volkswagen
dealer or an authorized
Volkswagen Service Facility
for assistance.

Volkswagen service information

WARNING
Using the tire mobility set on the side of the road can be dangerous. To help reduce the risk of serious personal injury:
x Always stop the vehicle as soon as it is safe to do so and move the vehicle a safe distance off the road where it is safe to use the tire mobility set.
x Always make sure that the ground is level and firm.
x All passengers and especially children must stay a safe distance away from you while you are working and keep out of the area you are working in.
x Turn on the emergency flashers and set up another warning device about 25 yards (25 meters) behind the vehicle to warn approaching traffic.
x Use the tire mobility set only if you are familiar with the necessary steps. Otherwise, con-tact an authorized Volkswagen dealer or Volkswagen service facility for assistance.
x Use the tire mobility set only in emergencies and only until you can get professional help.
x Immediately replace a tire repaired with the tire mobility set.
x Sealant is harmful and must immediately be removed in case of skin contact.
x Always store the tire mobility set out of reach of children.
x Never use a vehicle jack, even if the jack is approved for use with your vehicle.
x Always apply the parking brake and shift the automatic transmission into Park (P) to help prevent the vehicle from moving suddenly.
WARNING
Improper use of the tire mobility set can cause a temporary tire to fail and lead to loss of vehicle control and serious personal injuries.
x Always remember that a tire filled with sealant does not handle as well as an undamaged tire without sealant.
x Never drive faster than 50 mph (80 km/h) with a sealed tire.
x Never use the tire mobility set if the outside temperature is below –4 °F (–20 °C).
x Never drive with a tire that has cuts or punctures, especially when they are larger than 3/16 in (4 mm).
x Use the tire mobility set only for emergencies until you can get professional help.
x If the tire cannot be inflated to at least 36 psi (250 kPa), do not drive the vehicle. Contact an authorized Volkswagen dealer or Volkswagen service facility for assistance.
x If the tire inflation pressure drops below 26 psi (180 kPa) after driving for 10 minutes, do not drive the vehicle any farther. Contact your an authorized Volkswagen dealer or Volkswagen service facility for assistance.
x Always replace a tire repaired with the tire mobility set immediately. Do not drive a tire that has been repaired with the tire mobility set longer or farther than is absolutely necessary.
x Avoid full throttle acceleration, hard braking, and fast cornering.
x Drive at slow speed for 10 minutes. Then get out and check the air pressure and condition of the sealed tire.
Obey all legal requirements when disposing of used or expired sealant.
Replacement tire inflation cylinders for the tire mobility set are available if you have used the one supplied with the vehicle. Please contact an authorized Volkswagen dealer or Volkswagen service facility for assistance.

x Start the electric motor and let it run.
x Insert the cable plug ⇒ fig. 177 (9) into a 12 Volt socket of the vehicle
x Switch the air compressor on using the ON /OFF switch ⇒ fig. 177 (8),
x Let the air compressor run until a pressure of 29 – 36 psi (200 – 250 kPa) is reached ⇒ . Max-
imum run time 8 minutes ⇒ .
x Switch off the air compressor.
x If an air pressure of 29 – 36 psi (200 – 250 kPa) cannot be reached, unscrew the tire inflation hose from the tire valve.
x Drive about 30 feet (10 meters) backwards or forwards so that the sealant can be distributed inside the tire.
x Connect the tire inflation hose of the air compressor again to the tire valve and repeat the inflation process.
x If the required tire pressure still cannot be reached, the tire is too badly damaged. The tire cannot be sealed using the tire mobility set. Do not drive the vehicle. Contact an authorized Volkswagen
dealer or Volkswagen service facility for assistance ⇒ .
x Disconnect the air compressor and unscrew the tire inflation hose from the tire valve.
x If a tire pressure of 29 – 36 psi (200 – 250 kPa) is reached, continue driving right away and drive at a speed of no more than 50 mph (80 km/h).
x Check tire pressure after 10 minutes of driving
WARNING
The tire inflation hose and air compressor can get hot during inflation.
x Protect hands and skin from hot parts.
x Do not place the hot tire inflation hose or hot air compressor on flammable material.
x Let the equipment cool off almost completely before stowing it.
x If the tire cannot be inflated to at least 36 psi (250 kPa), the damage is too great to be re-paired with the tire mobility set. The sealant is not able to seal the tire. Do not drive the vehi-cle. Contact an authorized Volkswagen dealer or Volkswagen service facility for assistance.
NOTICE
Do not let the compressor run for more than 8 minutes to help prevent overheating and dam-age. Let the compressor cool down for a few minutes before switching it on again. Let it cool down almost completely before stowing it in the repair kit.
Check after 10 minutes of driving

20 psi (140 kPa) and more:
x Correct the tire pressure again to the proper value
x Carefully drive on to the nearest authorized Volkswagen dealer or Volkswagen service facility at a speed of not more than 50 mph (80 km/h) or call an authorized Volkswagen dealer or Volkswagen service facility .
WARNING
Driving with a tire that cannot be sealed is dangerous and can cause accidents and serious injuries.
x Do not continue driving if the tire pressure is 19 psi (130 kPa) or less.
x Contact an authorized Volkswagen dealer or Volkswagen service facility for assistance.