service VOLKSWAGEN GOLF PLUS 2004 Repair Manual

Warranty
Owner's information
Dear
Th is booklet contains the limited warranties appli­
cable to yo ur new Volkswagen model. Please read
these limited warranties carefully to determine your
warranty rights and obligatio ns.
Your New Vehicle Limited Warranty includes virtually bumper to bumper coverage for 3 years or miles, whichever occurs first and Powertrai n Limite d W arranty coverage for 5 years or miles, whichever occurs first. Your vehicle has a Limited Warranty Against Corros ion Perforation for a period of 12 years irrespective of mileage.
you are a reside nt of the
New Mexico , Rhode
Customer CARE
3499 West Hamlin R oad
Ro chester
addition to and separa te from the above com­
pre he nsive warranty package, Volkswage n of America, an ope rating unit of Volkswagen
U
SA Warranty and Maintenance Group
of America
, (" Volkswagen ") also offers
you complimentary participation in the Volkswagen
Carefree Maintenance Program described in this
booklet.
you have a concern or you are not satisfied with
the serv ice that you receive from your dealer , we
suggest that yo u discuss it with the Service Man­
ager at you r deale rs h ip .
or wri te to the Volks­
wagen Customer CARE Center.
a program administe red through the
Council of Better Business Bureaus . T h e BBB AU­
16.
you change your address or buy a used Volkswagen model, comple te one of the postcards in the middle of th is booklet. You need not use this card if you purchased your
Vo lkswagen through an author ized Volkswagen
dealer .

New
limitations on how long an implied warranty lasts, so this limitation may not apply to you.
You are req
uired to u se the BBB procedure before pursuing any legal remedy under 15 with respect to the New Vehicle Limited Warranty. You may also be quired to use the BBB procedure before pursuing legal remedies under your state lemon law. Please refer to the Consumer Protection section of this booklet for more information.
Coverage
This limited warranty covers an y repair to correct a
manufacturer's defect in material or workmanship except wheel alignment, tire balance, and the
miles, whichever occurs first.
Original Equipment Battery
Original equipment batteries are covered
miles, whic hever occurs firs t
( i.e. headlight adjustment).
Towing I Jump start
Towing service to the nearest authorized gen deale r and/o r a jump start are covered for 3
years or
rant able .
Refe r to the 24-Hour Roadside Assis tance Owner's
Guide for speci
fic details on the services provided.
Where to go for warranty service
This limited warranty w ill be hono red by any
including it s territories.
your Volkswagen model is brought to an
including its territories , this limited warranty will not
apply. Defects in material or workmanship
try (except Canada).
Warranty re pairs while traveling in
Warra nty repairs while traveling in Canada should
be performed by an authorized Volkswagen dealer .
New Vehicle Limited Warran ty, Canadian
dea le rs can submit a claim . Proof of U nited residence is requi red. not submit your claim, you may be asked to pay for
t he repair.
please present the invoice to your United
hicle changes within the Warranty period.
Free-of-charge repair
Repairs under this li mited warranty are free of charge. Your authorized Volkswagen dealer will pair the defective part or replace it with a new or remanufacture d genuine Volkswagen part.
bulbs damaged by outside are not covered .
Warranty 3

Emergency repairs
Volkswagen service receipts , repa ir
orders , and parts removed from your Volkswagen
model.
performed and it was impossib le
or unreasonab le under the circumstances to tow or
dr ive you r
Volkswage n model to the nearest thorized Volkswagen dealer.
What is not covered
Tires
Tires are not covered by this limit ed warra nty, but
a re se para tely warranted by th e tir e ma nufacturer.
T o ass ist you in ob ta ining re lated Warra nt y m atio n, a l ist of tire manufactur ers a nd add resses
i s provided at the e nd of this book let. Verify with
t h e
tire m anu facturer what is cove red unde r thei r
war ran ty .
Maintenance services l and mechanic al adjustments
This limited warranty does not cover the cost of
parts and labor involved in any scheduled
oil ,
the ir replacement is a necessary part of warran ty serv ice on a covered component.
Mechanical adjustments not associated with a
ter th e firs t year or
ing.
Damage or malfunctions due to misuse, negligence, alteration, accident or fire
Th is
lim it ed war ra nt y does not cover : A
sta tement
of th e circu mstances that prevented
you from getting to an authorized Volkswagen
dea ler. toge ther with th e paid receipts , repai r
tem), accessories
age to associated parts or systems; or
non -Genuine Volkswagen parts (referred to as
Aftermarke t parts) , crash parts repaired due to
damage in a collision (re ferred to as
parts ), parts obtained from another
used vehicle (referred to as
tioned parts; or
damage or malfunctions which were caused by
the of th e veh icle, in particular any m ajor or structu ral alterations including but not limited to
th e conve rsio n of th e vehicle to a co nve rtible or the
m odi fica tion of t he roo f to accom modate a glass
r
oof str u cture o r oth er str uctu ra l a lte rations ;
o r
ta m in ate d or im prope r fu el , in tentional or
damage or malfunctions caused by coll ision or
modificatio ns of the veh icle , including but not
in t he mainte nance sectio n o f thi s boo klet.
2) spe cific m ainten ance services are cove red by the Vol kswag en C are free M aint enance Prog ra m . P lease consult the Mainten a nce Program
Warranty and Maintenance

Powertrain Limited Warrant y
What is covered
Warranty pe rio d
The coverage under this warranty lasts for 5 years
or whichever occurs first, from the
date the vehicle was first placed in service .
Thi s
limited warranty does not apply to v ehi· cl es used for com merci al purposes includi ng
b ut not limite d t o tax i, couri er o r d elivery serv­ice, or limous ine.
warra nty, including a ny implied
war ranty of merch an tabi lity or warranty of fit·
ness f o r a particular purp ose, is limited in dura­
t ion to the period of this written warranty. Som e
s ta tes do not
internal parts, inder head and
related seals an d gaskets.
Tr an s
mission: Case and in ternal parts, torqu e
converter, related seals and gaskets .
Dri ve
train : Diffe re nt ia l and interna l part s, drive
shafts and consta nt velocity (CV) joints.
Where to go for warranty s ervice
This
warranty be honored by any au­
thorized Volkswagen dealer in the Unit ed
not apply.
Defects in materia l o r workmanship
subm it a claim on you r behalf and obtain reim­
bursement for you.
When the warranty p eriod begins
Th e warranty period begins on the date the vehicle
is delivered to either the original purchaser or the
or ig i
nal lessee; or if the veh icle is first placed in service as a "demonstrator " or car, on
the date such vehicle is first placed in service.
Th e Powertra in Limited Warranty is automatica lly
t ran sfe rred withou t cost if the
ownership of the ve­
hic le changes wi thin the Warranty period.
Free-of-charge repair
Repai rs under this warranty are made free of
charge. Your authorized Volkswagen dealer re­
pair the defective part or replace it w ith a new or
re manufactured genuine Volkswagen part.

What is not covered
Maintenance services
This

Limited Warranty Against Corrosion Perforation
What is covered
Warranty period
The coverage under this limited warranty lasts for 12 years without mileage limitation.
Any warranty, including any warranty of merchantability or warranty of
tion to the period of this written warranty. Some
states do not a n implied wa rranty lasts, so this limitation may not
sumes, or authorizes any person to assume,
any other obligation or on its behalf.
Coverage
This limited warranty covers any repair or ment of body sheet
including its territ ories .
your Vo lkswagen
including its territories, th is limited warran ty
Lim ited Warranty Against Corrosion ration , Canadian dealers can submit a warran ty
claim . Proof of Unit ed residence is required .
your return to the United please presen t
the invoice to your United Volkswagen er, who subm it a tain reimbursement for you.
When the warranty period begins
The limited warranty period begins on the date the
vehic le is del ivered to either the origina l purchaser
or the origina l l essee ; o r if the vehicle is first placed
in service as a or "company " car . o n
the date such vehicle is fir st placed in service .
This Limited Warranty Against Corrosion Perfora­
tion is automatically transferred without cost
if the
owne rship of the vehicle changes within the ranty period .
Free-of-charge repair
Repairs under this limited warranty are made free of charge . An authorized Volkswagen dealer
Your Volkswagen model is cor rosion protect­ed a t the factory . do not need to

see or, if th e veh icle is first placed in service as a
demo nstr ator or company demonstrator or compa­
ny car prior to del ivery , on the date it is firs t placed
i n service .
P r
oper maintenance and use
Ins tructions for proper main te nance are contained
i n the maintenance section of this booklet. Time
and mileage intervals , at which maintenance is to
be perfo rmed, may vary from model to model.
Vo lkswagen recom mends you keep a record
of scheduled maintenance by having your mainte­
nance booklet validated at the approx imate time or
m ileage in terva ls by the
authorized Volkswagen
dea ler or other service facil ity tha t performed the
maintenance . you perform the maintenance
yourse lf , keep
not deny a warran ty solely on the basis of your failure to mainta in
the vehic le accord ing to the instructions or failure
to keep a reco rd
of m aintenance.
Instru ctions for proper use
of the vehicle are con­
tained in you r Volkswagen Owner's Manual.
U
se of Genuine Volksw ag en Parts
Volkswagen recommends that Genuine Volkswa­
gen parts be u
sed as replacement parts for the
maintena nce, repair or replacemen t of emission
con tro l systems . Use of replacement parts which
a re not equiva lent to Genuine Volkswagen parts in
emission performance and durabi lity may impa ir
t h e effec tivenes s
of emission control syste ms. th ough use of parts other than Genuine Volkswa­
gen parts does not inva lida te these warranties ,
Volkswagen assumes no
lia bility under these war­
r ant ies for failu re of s uch parts and damage to oth­
e r parts caused by such failure .
EPA certified replacem ent parts
Maintenance , repai r, or rep lacemen t
of emission
control devices and systems may be perform ed by
any aut omot iv e service and repair establishment
or qualified in dividua l using Environm enta l Protection
Agency ce rtified replacement parts.
Maintenance and repairs performed by indep endent service shops
Withou t in val ida ting these warranties , you may
choose to have maintenance , repai r
or replace­
ment of emission control components performed
by any automotive service establishment or individ­
ua l qualified to perfo rm such services. However,
the cost
of such services is no t cove red by these
warrant ies except in emergencies.
"Em ergency Repairs" for
further details.
Parts not scheduled for ins pection or replace m ents
Any part, wh ich is no t scheduled for inspec tion or replacement at ma intenance intervals specified in the main tenance section of this bookle t, is covere d
by this warran ty for the warranty period.
S ch e
duled p art insp ection or replace m ent
A part schedul ed only for inspection in accordance
wi th Volkswagen 's instructions or requ ired sched ­
u led maintenance is cov ered for the dura tion
of these warrant ies .
A part insta
lled in accordance with Volkswagen's
inst ru ctio ns or required scheduled mainte nance is
warranted until th e nex t sc heduled repla cement in­
terva l o r fo r the durat ion of these warranties.
Damage to non-warranty parts
failure of a warranted part causes dam age to a
part not cove red by warranty , the non-w arr anted
part
you r Vol kswage n mod el is with in the United Federa l Emissions Warra nties, Canadian
F ed era l Emissio ns W arranties 13

Kansas
to vehicles
years,
from the vehicle's origina l in-service date, rega rd­
fading , spotting, or othe r cosmetic
problems when the safety is otherw ise func­
tioning properly.
Due to
fading , spotting , or other cosmetic
problems when the safety is otherwise func-
tioning properly . Kansas
Safety Limited War ran ty

Consumer Protection
BBB AUTO LINE Dispute Resolution
your authorized Volkswagen dealer or Volkswa­
gen Customer CARE Representativ e has been un­
able to satis factori ly address your concern , Volks­
wagen offers additiona l assistance through BBB
LINE, a dispute resolution program adminis­
tered by t he Council of Better Business Bureaus .
The BBB
program is free of cha rge to you but there are some veh icle age and mileage
l im ita tio ns, so please for
mor e
1
you BBB
Your name and address
The Vehic le Ident ific ation Number
The make , m odel, and model year of your vehi ­
cle
o f you r vehicle
A desc ription of the con cern with your vehicle
Th e BBB
fa cilitate neg otia tio ns between the parties in an effo rt to bring your cla im to a m u-
may attend
the hearing in person, be represented by an attor­
ney , bring witnesses, and give supporting evi­
dence .
make every effort to obtain
a final resolution of your claim within 5 business
days of t he hearing (that is, within days of when
your claim was unless sta te or Fede ral law
provides otherwise . then have the opport un ity
t o accept or rejec t the decision .
be bound by the de cisio n and it s ob ligation within the timeframe specified by
th e arbi trato r.
you re ject the decision, you are free to pur sue
o th er lega l remedies available under state or feder­
al law , a nd the man ufa cturer not be requir ed to comply with any part of th e decision . State-Specific Warranty Enforcement Laws
Each state has enacted warranty enforcement
laws (commonly re fe rred to as "lemon laws") that
permit owners to obtain a replacement vehicle o r a
refund of the pur chase price under certain circum­
stances. Althou gh the provisio ns o f th ese laws
vary from state to s tate, their inten t is to provide
owne rs wi th certain rights if they experience signifi­
cant service-related difficulties with their
new vehi­
cle .
Volks-
18
required by state law, Volkswage n re­
ques ts that the owner provide the writt en notifica­
tion) . The owner should send writt en notification to:
Volkswagen
Group of America, Customer
Ml
Depending on the sta te's
law , the owner may also be req uir e d t o submi t the ir
complain t to BBB be fo re seeki ng other
remedies. Please refe r to the BBB

Dispute Resolution section of this for more
informa tion about the BBB AUTO disp ute
resolution program . Because
each state has enacted specific sions as part of its the in their state.
Volkswagen participates in BBB AUTO a
media tion/a rbitration program administered by the
Boulevard. A rlington , Virginia 22203).
BBB AUTO and Volkswagen have been
you have a arising under any gen written warranty, we request that you bring it
Volkswagen's attention . we are to it, you may with BBB AUTO with BBB AUT O within
six (6) months after the expiration of the warranty .
To a claim with BBB AUTO
1
There is no charge for the
orde r to
of your and a sta tement of the ture of your problem or comp lai nt. also be
asked to provide: the approxima te date of your quisi tion of the veh icle, the vehicle's current age, the approximate date and mileage at the time any problem(s) were first brought to the att ention of Volkswage n or one of our dealers, and a ment of the relief you are seek ing.
BBB AUTO
staff may try to help your dispute through mediation . mediation is no t
ord inarily be
issued within days f rom the time your complain t
is t here may be a delay of 7 days if you did
not first contact Volkswage n about your problem,
or a delay of up to
pert or furth er investigation and report by BBB
before
asserting in court any rights or remed ies confer red by California Code 1 793.22. a re
not required to use BBB AUTO ing rights and remedies under any othe r state or law . California
Code
to
conform to the
able number of attempts, Volkswagen may be quired to repla ce or repurchase the vehic le. fornia Code 1793.22(b) creates a sumption that Volkswagen has had a reasonable
number of attempts to conform th e vehicle to its
appl icabl e express warranties if, within 18 months
from to the buyer or miles on the
The same nonconformity (a
to cause death or serious bodily injury if the vehicle is driven AND the conformity has been s ubject to repair two or more
times by Volkswagen or its agents AND the buyer
o r h as directly notified Volkswagen of the
need for the repair of the nonconformity ;
The vehicle is out of service by reaso n of the
r epai r of non- confo rmiti es by Volkswage n or its
agen ts for a cum ulative
e nd ar days afte r of the vehicle to th e er.
ABOVE
Volkswagen Group of America, Customer CARE
3 499 West Hamlin Road Rochester
remedies may be sought in BBB repai rs, reimbu rsement for money paid
t o repair a vehicle or othe r expe nses incur red as a of a vehicle nonconformity , repurc hase or pla cemen t of your vehicle , and compe nsation for
damages and remedies under Volkswa-
gen 's written warranty or app licab le law.
Con sume r Protec tion Information