service VOLKSWAGEN ID.4 2020 Owner´s Manual

and symbols can vary depending on the ver-
sion of the instrument cluster.
Priority 1 warning
The red central warning lamp flashes or lights
up, in some cases together with acoustic
warnings or additional symbols. Do not
driv
e on! Danger. Check the fault. Seek expert
assistance if necessary. Priority 2 warning
The yellow central warning lamp flashes or
lights up, in some cases together with acous-
tic warnings or additional symbols. Malfunc-
tions and insufficient service fluids can dam-
age the v

ehicle and cause it to break down.
Check the fault as soon as possible. Seek ex-
pert assistance if necessary. Reference to information in the own-
er

Service interval display
Please refer to at the start of the chap-
ter on page 18.
Service e
vents are displayed on the instru-
ment cluster and in the Infotainment system.
Service notification
When an inspection is due, a service an-
nouncement will appear on the instrument
cluster display when the ignition is switched
on.
The number of kilometres or amount of time
shown correspond to the maximum number
of kilometres or maximum time that can still
be driven before the next inspection.
Service event
For a scheduled inspection, an acoustic signal
will be given when the ignition is switched on
and the spanner symbol will be displayed
f

or several seconds on the instrument cluster
display. One of the following displays will al-
so appear:

q
If necessary, remo ve all persons from
the hazard area and provide first aid.
q Report the accident to the fire service.
Inform the fire service that the vehicle in
question has an electric drive.
q Wait for the emergency services at the
scene of the accident.
q Inform the emergency services and the
persons involved at the scene of the ac-
cident that it is an electric vehicle. Checklist of what to do in the event of a fire
To ensure your own safety and that of your
passengers in the e

vent of a vehicle fire, ob-
serve the following actions in the specified
order

ous situations. A voice connection is estab-
lished with a public emergency call centre.
The call centre communicates in the lan-
guage of the country in which the v
ehicle is
located. In addition, legally required data rel-
evant for the emergency call are transmitted
automatically to the public emergency call
centre, such as the current vehicle position.
The legal basis for data processing by the le-
gally required eCall Emergency System corre-
sponds to the country-specific legislation
such as the EU Regulation 2015/758. Please
also observe the information on data storage
and services

vary from country to country and depend on
the v
ehicle and vehicle equipment.
Service description
Read and observe the service description be-
fore using Volkswagen We Connect Start
services. Service descriptions are updated
from time to time and made available online
at www.connect.volkswagen-we.com.

Volkswagen AG and processing of vehicle-re-
lated and personal data.
Deactivating We Connect
Start services
The f
ollowing functions are available for de-
activating and activating the We Connect
Start services:

E-mail: [email protected]
We will gladly answer your questions about
digital services.
Europe-wide. 24 hours a day. 7 days a week.
If your telephone pro
vider does not support
the number 00800-43347328, please call
+49 5361 3790510. The costs depend on the
applicable tariff of your provider. Roaming
charges may apply for calls made from out-
side Germany. Privacy settings
Introduction to the topic
The “Priv
acy settings” function enables you
to permit or prevent data transmission be-
tween the vehicle and the Internet.
The required mode can be set in the vehicle
settings in the Infotainment system.
The “Privacy settings” function cannot pre-
vent data transmission from external devices
and their communication with the vehicle.
Legally required services and their data trans-
missions cannot be switched off and cannot
be deactivated, e.g. “eCall Emergency Sys-
tem”.
Please note that every vehicle user can
adjust individual privacy function set-
tings. These settings may be different from
those preferred by the vehicle owner. Privacy settings
In order to permit or pre
vent data transmis-
sion, activate or deactivate offline mode in
the Infotainment system. Offline mode activated
The f

ollowing happens in this mode:

Grey globe: it is not currently possi-
ble to establish a connection to the
Internet or a connection is currently
being set up. Signal strength display of the
eSIM with a
vailable mobile com-
munication standard.
Legally required services can influence the
status display for data transmission inde-
pendently of activated offline mode.
Even if offline mode is activated, on-
line mode can be activated briefly by
safety-relevant and legally required services.
No We Connect Start services are activated
and no data of these services is transmitted
during this time. Offline mode will be reacti-
vated and the eSIM deactivated again after
successful transfer of the safety-relevant or
legally required data. Signal strength display of the eSIM
The signal strength display shows in online
mode whether the eSIM of the factory-instal-
led OCU can transmit and receiv

e data at the
current vehicle location and how good the
signal strength is.
The more bars that are highlighted in colour,
the stronger the signal and the larger the
amount of data that can be transferred. Ex-
ample: one or two highlighted bars indicate
a low signal strength. There may be restric-
tions in this case for the high data transfer
rates for streaming services.
The signal strength display functions inde-
pendently of the mobile communication
standard display.
There is no signal strength display in offline
mode and in the event of faults in the eSIM.
The signal strength display of the eSIM
does not show the signal strength of
a mobile device paired with the Infotainment
system.
The signal strength display of the eSIM does
not show whether a Wi-Fi device connected
to the Infotainment system is connected to
the Internet. Effects on online vehicle func-
tions
If data transf

er is restricted, the following
online function cannot be executed, for ex-
ample.
Online vehicle functions

always using WPA2 encryption. Observe
country-specific requirements.
The necessary data transf
er may be
subject to charges. Due to the poten-
tially high volume of data in use, Volkswagen
recommends using a mobile phone tariff
which includes a data flat rate. For more in-
formation contact your mobile telephone
provider.
Depending on your mobile telephone
tariff, additional costs (such as roam-
ing charges) may be charged for loading and
using online data packages, especially if you
use these services abroad. Setting up a data connection
Wi-Fi

Configuring a Wi-Fi client
The Inf otainment system can use the WLAN
hotspot of an external Wi-Fi device, such as
a mobile telephone, to establish an Internet
connection to use online services.
Setting up the Wi-Fi connection
1. Activate the Wi-Fi hotspot on the Wi-Fi device; refer to the manufacturer