Under VOLKSWAGEN JETTA 2009 Owners Manual

Dear Owner,
This bookle t conta ins the warra nties applicable
to your new Vo lksw agen. Plea se read these war ­
ran ties caref ull y
to determ in e yo ur war ranty
righ ts and obligation s.
Yo ur Limit ed New Ve hicle Warra nty inclu des
vi rtually bumper to bump er coverage for 4
yea rs or
50, 000 mil es, w hich ever o ccurs and Limit ed po wertrain coverage for 5 years or 60 ,000 mil es, which ev er occ urs fir st. Your ve­
hicl e is also wa rrant ed against corrosion perfo­
r a ti on for a period of
12 years irrespect ive of
mil eage .
In addition, yo ur vehicle is covered by emi ssio ns
warra nties mandated b y Federal law. If you ar e
resident of Ca lifornia, Mass achuse tts, Ve rm ont,
or Main e and ha ve pur chase d a California emi s­
s ion s eq uipped vehicle, you may al so have right s
und er C ali fornia mandat ed emi ssio n s wa rran­
ti es . P lease consult these wa rranLie s when ev er
repair your em ission con trol system is qu ired to de te rmine whethe r it i s covered by
w arranty . Your satisfa ction in under standing the
wa rrant ies that ap ply to yo ur Volk swage n is im ­
po rtan t to us. Any q ues tion s concern ing war ­
ra nty covera ge s hould be di rected to:
Vo lkswagen Custom er
CA RE Center 3499 W es t Hamlin Road
Roc hes ter Hill s, Ml 48309 Tel.: l (80 0) 822-89 87
If y ou hav e a co nce rn or yo u are no t satisfie d
wit h the serv ice that you receive f rom your
d ea le r, we s ugges t th at you di scu ss it w it h th e
Serv ice Manage r at your dea le rs hip. If it i s not
resolved through your dea le rs hip , you may ca ll
or w rit e to the V olkswage n Custom er CA RE
Cen te r.
Volk swagen of Ameri ca, In c., provide s a m edi a­
t io n and arbitra tion service for th e res olu tion of
di sp ute s ari sin g un der t his Lim ited New Vehicle
Warranty. This serv ice is ca lle d
AUT O LINE
a nd is condu cted throu gh local o ffices of the
l3etcer Business Bur eau. If you w is h to u se t his
se rvice, call the follow ing toll -free number:
I (8 00) 955 -5 100
Co uncil of B etter Busin ess Bu rea us, In c. 420 0 Wilson Boul eva rd
Ar lin gto n, VA 22203 -1804
Not ice of Addres s C hange
N oti ce of Use d Ca r Pur ch ase
The "Nationa l
& Moto r Vehicle Safety Act
o f 1966 " req uire s manufacturer s 10 be in a posi­
t ion veh icle owner s if a co rrection of a
product defe ct be comes necess ary. If yo u
c h ange your addres s or bu y a used Volkswagen ,
co mpl ete one of the postc ard s in 1 he m iddle of
t h is booklet. You need not use t his ca rd if you
purc hase d yo ur Volk swage n through an autho­
rize d Vo lksw agen d eal er.

@ Booklet 1.2 USA Warranty
Limited New Vehicle Warranty
What is covered
Warranty period
The New Ve hicle Warranty peri od is 4 yea rs or 50 ,000 mile s, whicheve r occ urs fir st.
Any impli ed wa rranty, includin g an y im pli ed
warran ty of merc h ant ab ilit y or wa rra nty of fit­
ne ss for a part icu la r purp ose, is limit ed in dura -
Coverage
Thi s wa rranty cove rs any re p air 10 co rrect a
manuf acturer's defec t in mate ria l or wor kman­
s hip exce pt whee l a lignmen t,
ba la n ce, a nd re pair or rep laceme nt of tir es. The repair or
r e p lacemen t of wear an d item s, suc h as
m anu al trans missio n clu tch frict ion material ,
b rake pad s wo rn below manufac tu re r sp ec ifica -
1ions, ligh1 bulb s (ex cludin g H aloge n head lights,
ins trum ent pane l bu lbs, and Xenon head lig ht s,
un less damaged by outsid e influ ence), sea t
cove rs. c arp eting and re p la ce men t of rubb er
w iper blad e ins erts, re pl ace d for wea r and tea r,
Where to go for warra nty service
T hi s war rant y will b e honored by any authorized
Vo lkswage n dea ler in t he Unit ed Sta tes . in ­
cl ud in g
ter rito ries, or Ca nad a.
I f yo ur Volk swage n is brou ght t o an autho rize d
Volkswag en deale r out sid e th e
Sta tes, in-
When the warranty period begins
Th e warranty period begins on elate th e ve­
hicl e is delive red to eith er th e ori gin al pur ch ase r
o r th e or ig in al lessee; or i f th e ve hicle is firs t
pl ace d in serv ice as a "de monstrato r" or "co m­
pany" car, on th e elate s uch ve hicle is fir st plac ed
in service.
2 Limit ed N ew Vehicl e Warranty
tion 1 0 th e pe riod of thi s wriuen warranty. So me
s tat es do not allow limitatio ns on how lo ng an
implied warrant y last s, so
limil ali on may
n ol appl y lo yo u.
are cove red up to one yea r or 12,00 0 miles,
w hich eve r occ urs firs t.
13aueries are c ove re d
100 % and l ab or fo r 4
yea rs o r 50 ,000 mi les, w hic h ever occ urs firs t, for
defec ts in ma te ri al o r work mans hip.
Mec hanica l adjus tm ent s 1101 associa ted
a
defe ct in ma te ria l and w ork m ansh ip, are no t
covered a fter th e first year or
12,000 m iles,
w hichever occurs fir st (i. e. hea dli ght
adjustment).
eluding t e rritorie s, or C anada, wa rran ty
w ill 1101 a pply. De fects in or workma n­
s hip will be corrected under the terms of th e
wa rranty for new Vo lksw age n ve hicl es in effec t
in tha t
Thi s Li mit e d New Ve hicl e Wa rrant y is automa ti­
ca lly tra nsfe rr ed with out cos t if the ow ners h ip of
th e ve hicl e changes with in the Warra nty

Booklet 1.2 USA Warran ty
What is not covered
Tires
Tires are not covered by this warranty, but are
separate ly wa rrant ed by the tire manufacturer .
To ass ist you in obtaining related Wa rranty in­
fo rm ation, a list of tire manufacturers and ad- dresses
is provided th e e nd of thi s booklet.
Ve rify wit h the tire manufacturer what is covered
under their war ra nt y
Maintenance services and mechanical adjustments
This warra nty does not cover the cost of part s
and labor involve d in any sched uled maint e­
nance service .
T his warranty does not cove r th e re placem ent of
fi lters, o il, lubrica nts, fluid s, or air co nditioner
refr ige ra nt char ge, unless their re pla cement i s a
n ecessa ry part of warra nty serv ice o n a covere d
compo nent. Me
chan ica l ad justm encs not associate d with a
d efec t in mate rial or wo rkm ansh ip are not cov­
e red afte r the firs t yea r o r 12, 000 miles, which­
ever occ urs fir st (i. e. hea dlight adj ust m ent ). T his
wa rranty does not cove r wheel ali gnm ent or tire
balan cin g
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
T hi s warranty does not cover:
• damage or malfunction s which are the res ult
of improp er repair of the ve hicle, installation of
any non Genu ine Vo lkswagen parts that will
a lter t he ve hicl e pe rfo rm ance s pecifi catio ns
from th ose set by the veh icle manufacturer,
mod ification s to the vehicle (i ncluding th e e n­
gine manageme nt sys te m ), accesso ries suc h as
a larm sys te m s, remo te sta rters, roof racks or
co mmun ications e quip ment , defects or fa ilur es
res ultin g from the use of new parts not so ld or
a pproved b y Vo lkswage n, or use d p art s, or the
resultant damage to assoc iated parts or systems;
or
• dama ge or ma lfunctio ns which were ca used
by the alteration of the ve hicle, in particu lar any
m ajor or stru ctura l a lt era tions su ch as t he con­
versio n of the ve hicle to a convertib le o r th e
modification of the roof to accommodate a glass
r oof st ructure or ot her similar stru ctural alter­
ation s; or
4 Limited New Vehicle Warranty
• damag e or malf un ction s cause d b y in ten­
tiona l o r unint enti onal mi sfuelin g, c ollision or
modifications of the vehicl e, includ in g, but n ot
li m it ed to t he in sta llat ion of en gin e mana ge­
m en t co mpon ents not app rove d by Volkswagen:
or
• dama ge or malfun ctions re sulting from the
use of th e vehicle in co mp etitive even ts or
ca used
accide nt or fire; or
• damage or malfunctions res ulting from con­
tinued operation of the vehicl e afte r a wa rning
li g ht , ga uge readin g or oth er warni ngs indi cate a
mechanica l or ope ra tional proble m ; o r
• damage or malfun ctions due to s usp ension
m odifi cation s, suc h as the in sta llati on of afte r­
m ark et sp ri ng s, s hock absorbe rs, or lowe ring
k its .
This warrant y do es not cove r ve hicles severe ly
dama ged and
I or declared to be a to tal loss by
a n insurer or ve hicles sub stantiall y re -assem­
bl ed fr om o r repair ed with p art s obtai ned from
another used vehicl e

Booklet 1.2 USA Warranty
Limited Powertrain Warranty
What is covered
Warranty p eriod
Th e coverage under this wa rra nt y lasts fo r 5
yea rs or 60,000 miles wh ichever occ urs fir st,
from the date th e ve hicl e was first placed in ser­
vice .
Thi s warrant y does not apply to vehicl es use d
for commercia l purp oses s uch as tax i, lim ou­
s in e and re nta l veh icles.
Coverag e
The Limit ed Powertra in Warra nty covers any re ­
p ai r t o correc t a manufacturer 's defec t in mate­
rial or work mans hip for the followi ng Vo lk­
swagen parts and comp onent s:
E ngine
Cy lind er b lock and a ll internal part s, cy linder
h ea d and all int ern al p arts, valve train, spu r be lt,
Whe re to go for warranty service
Th is warranty will b e hon ore d by any autho rized
Volkswagen dealer in th e Un ited Sta tes, in­
cluding its te rri to ries, or Ca nada.
lfyour Volksw age n is brought to an au thori zed
Vo lk swage n dea ler outs ide th e Uni ted States. in -
When the warranty period begins
The warranty peri od beg in s o n the dat e the ve­
hicl e is d eli ve re d to e ither th e original purcha ser
o r the origin al lessee ; or if th e ve hicle is first
p laced in service as a "demonstrator" or ·· co m­
pan y car". on the date su ch ve hicle is firs t p laced
in ser vice. I
f a commercia l ve hicle is so ld t o a sub seq uent
r e tail own er, this warranty
does not appl y.
A ny impli ed wa rranty , includin g an y imp lied
wa rra nty of merc h antabilit y or warranty of fit­
n ess for a particu lar purpo se, is limit ed in dura­
t ion to the period of thi s wr itten warra nty. Some
s tat es do not allo w limit ations on how long an
implied warranty lasts , so this limitati on m ay
not ap ply to
flywhee l, oil pump, water pump, m ani folds, all
re la te d sea ls a nd gaske ts .
Transmission
Case and all interna l part s, torque conve rter, all
relat ed sea ls and gaskets.
Drivetrai n
and all inte rnal d ri ve s hafts
and consta nt velocity (CV) joints . '4
el uding its terr itories, or Ca nada, this wa rrant y will not apply. D efe cts in ma te ri al or wo rkman­
s hi p wiU be correc te d only under the t erm s of
t h e warra nty for n ew Volkswage n ve hicle s in ef­
fec t in th at
Th e Limit ed Pow en ra in Wa rrant y is au to m ati­
ca lly tran sferred wi thout cos t if th e owners h ip of
th e ve hicle chan ges w ithin th e Warranty
Limited Powertrain Warranty 7

Bookle t 1.2 USA Warranty
Free-of-charge repair
Repair s under this warranty are made free of
charge. Your au thori zed Volk swag en dea ler w ill
What is not covered
Maintenance services
Thi s warrant y does not cove r the cos t of part s
a nd labor in volve d in any sc hedul ed m aint e­
nanc e serv ice. Sc hed uled m ainte nance serv ices
a re described in your Volkswagen Maintenanc e
Bookl et. repair th
e defecti ve part or rep lace
it with a new
or rema nufa ctur ed g enuin e Volk swagen part.
Thi s wa rranty does not cove r the rep la ce ment of
filt ers , oil, lubri cants o r fluid s unle ss their re­
p lace ment i s a nece ssa ry pan of warranty ser­
vice o n a cover ed co mp one nt.
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
Thi s warr anty does not cove r:
• dama ge or malfun ctio ns w hich are the resul t
of imp roper r epair of th e ve hicle, insta llation of
any non Genu ine Volkswagen parts that will
a lt er the vehicl e per fo rmanc e specifi cation s
fro m tho se se t by the ve hicl e manufa cturer,
modifi cations to the veh icle ( includ ing t he e n­
g in e m anage ment sys te m). accessor ies su ch
ala rm systems, re mot e star te rs, roof racks or
co mmuni cation s equipm ent , d efects or fa ilur es
r es ultin g from th e use o f new part s not sold or
approv ed by Volk swagen , or used parts, o r th e
r es ultant damage to asso ciated part s or sys te m s;
• dam age or malfun ctions wh ich were cause d
by the alterat ion o f the vehicle, in particu lar a ny
major or structura l alterations su ch as the co n­
ve rs ion of
veh icle to a conv ertibl e or th e
modifi cation of th e roof to accommoda te a gla ss
roof struc ture or other simil ar structural alt er­
a ti ons;
Wear and tear items
Thi s wa rran ty do es not co ve r th e repla cement of
any powert ra in compon ent s th at wear as a re­
s ult of normal use or dete riorat io n.
8 Limited Powertrain War ranty
• d am age or mal functio ns ca use d by int en­
tional or unint enrional misfu eli ng, collisio n or
mod ifica tion s of the veh icl e, includ in g, but not
li m ired
rh e or en gin e manage­
m ent com ponents not ap prove d by Volkswage n;
• d am age o r m alf un cti on s res ult in g from the
u se of t he ve hicle in co mp etit ive eve nts or
caus ed by accid ent or fire ; or
• damag e or m alfun ction s res ultin g from co n­
t inued operation of the ve hicle after a warn ing
light, gauge rea din g or other wa rnings ind ica te a
mechanical or operatio nal probl em ; or
• damag e or malfunction s du e to su sp en sion
m odifications, such as the ins ta llation of after­
market spr ing s, s hock absorbe rs, or lowering
kit s.
Th is warranty does not cove r ve hicles severe ly
dama ged and
I or decla re d to be a total los s by
an in sur er o r ve hicle s substant ia lly re-asse m­
bled
or repaired wit h part s obtai ned from
a not her use d vehicle.

Booklet 1.2 USA Warranty
Limited Warranty Against Corrosion
Perforation
What is covered
Warranty period
Th e coverag e und er Lhi s wa rrant y lasts for 12 yea rs wilhou t mileag e limit atio n .
Any impli ed warrant y, including any implied
wa rranty of merc hantability or warran ty of
ness for a particular purpos e, is limit ed in dura ­
tion to the period of this written warrant y. Some
Coverage
Th is warranty cove rs any repair or replacem ent
o f body sh ee t m etal pan els th at ha ve bee n perfo­
rated by rust.
Where to go for warranty service
T hi s warranty w ill be honored by any authori zed
Vo lk swage n dea le r in th e Unit ed Stat es, in ­
clud ing its territories, or Ca nada.
If yo ur Vo lkswage n is bro ught to an auth ori ze d
Vo lkswage n dea ler outside th e Unit ed Sta tes, in-
When the warranty period begins
The w arran ty period beg in s on the da te Lh e ve­
hi cle is d elivere d to e ither orig inal purchas er
o r th e o rigin al lessee; or if the ve hicl e is firs t
p lace d in service as a "d emon stra tor" or '·co m­
pany •· ca r, on the da te s uch ve hicle is first p laced
in serv ice. s
lates do not allow limit ation s on how long an
implied warranty lasts, so this limitation ma y
not app ly
yo u.
Ne ither Vo lkswagen nor the manufactur er as­
s um es, o r authoriz es any p erson to assum e, any
otJ 1e r ob ligatio n or liabi lity on its behalf
eludin g its te rrit ories, or Canada, this will n ot app ly. Defec ts in mate rial or work man­
s hip will be co rrected under th e terms of the
warra nty for new Vo lksw agen vehicl es in eff ec t
in that countr y
Thi s Limi ted Wa rranty Aga inst C orro sio n Perfo­
ration is a utom atica lly tran sferred w ith out cost
if the owners hip of th e ve hicle ch an ges w ith in
th e warra nty peri od
10 Limited Warranty Against Corrosion Perforation

Free-of-charge repair
Repairs und er thi s warrant y ar e mad e fre e o f
c h arge. T he author ize d Vo lksw agen deal er will
r e pa ir th e defe ctive part or rep lace it wit h a new
or rema nufac turcd genuine Volkswage n pan.
What is not covered
Booklet 1.2 USA Warranty
Tip s
Yo ur Volk swagen i s corro sion protec ted at th e
fa ctory. Y ou do not need
purcha se rust­
proofing when you b uy yo ur Volksw age n in
o rder to k eep th is wa rranty in effe ct.
Surface corrosion without perforation
Repa irs are c ove re d und er this warranty only if
t h ere is rust-throu gh co nd iti on in the body sh eet
m etal not caused by outs ide influ enc es.
Perforation of sheet metal due to accident, lack of care, or failure to
repair or modifications to the paint/pa inted surface
T hi s wa rranty do es not cover corrosio n pe rfora­
ti on resu lting from the f ailur e to prompt ly re pa ir
paint damage. d amaged undercoating, or sur ­
fa ce cor rosion . It does no t cover damage du e to failur e to wash
o r otherw ise regul arly care for the vehicl e as de­
sc rib ed in t he Volkswage n Owner's Manual.
T hi s
do es no t cover corros io n perfora­
tion result ing from unrepa ired colli sio n dama ge
or impr oper co llision repair.
<4
Special exclusion for any aluminum portions that may be part of your
Volkswagen vehicle
Thi s warra nty do cs not cove r corrosio n perfo ra­
t io n du e to failure to perform bod y re pair s in ac ­
cordance with Volk sw age n's s pec ified re pa ir
pro cedure s, includ ing use of non-aluminum
alloy part s.
It do es not cove r co rro sion perfora tion re sultin g
f rom th e use o f an y in ferio r ru stproofin g age nr
or meth od.
Environmental damage
Thi s warranty do es not cover damage cau sed b y
a irborn e indu stria l poll utant s (e .g . acid rain), Y
o ur authori zed Volksw age n deal ersh ip will do
it s bes t to mat ch yo ur veh icles origin al fin is h ,
but th is warranty does not cove r th e cost of
pai ntin g the entir e vehicle so le ly for pain t
m atc hin g.
<4
bird dropping s, sto nes , fl ood water, w ind
sto rm s. tr ee s ap or other simil ar occurrences.
Limited Warranty Against Corro sion Perforation 11

Booklet 1.2 USA Warranty
24 Hour Roadside Assistance
The Volkswagen 24 Hour Roadside Assistance
program
The Vo lkswagen 24 Hour Roadside Assistance
program is you r assuranc e help will be th ere
s hould your Vo lkswa gen have a m ec hanical
breakdo wn under norma J
3l drivin g condition s.
Whether t his happ en s thousand s of mil es from
hom e (anyw her e in
U. S. or Canada), o r in
you r own dri veway, you only have ca ll one
t o ll-fr ee number and help will be on way.
I (80 0) 411-6688
To identif y yourse lf as a memb er, simpl y quot e
y our Veh icle ldemifi ca rion Numb er (VIN ). Thi s
numb er can be found on your 24 I-lour Road sid e
Ass ista nce member ship card , or you can find it
on the dri ver's s ide of
dashb oard visibl e
th rough th e windshie ld. 24 Hour Roa dside Ass is- ta
nce is available
10 yo u for first four years of
your new vehicle owner ship.
Th e Vo lksw agen 24 I-lour Roadside Ass is tance
Pro gram includ es
following emer gen cy
road sid e serv ices: emerge ncy tow ing, ball ery
jump sta n, flat tire c hang e, em ergency fuel se r­
v ice, loc k-o ut se rvice a nd ex tricat ion /winch ser­
v ic e.
Oth er se rvice s and benefit s include: trip routing
ser vices and trip in te rrupt io n ben efit s
t h roug hout the U. S. and Canad a.
Pleas e refe r to yo ur 24 Hour Roadside Assis­
tance Owner's Guide for
details on the
services prov ided.
Coverage do es not inclu de se rvice an y ve hicle wi llfully driven n on -reg ularl y trav elled are as su ch as
unu sed roa ds, ope n fields. con stru ctio n sit es. beache s, mud -lili ed driv cways/ lan eways/ concessio n
ro ad s,
lot s, o r an y o ther area that is ina ccess ible or haza rdous fo r th e Serv ice Op erato r's ve hicle to
re ach .
24 Hour Roadside Assistance 13

Booklet 1.2 USA Warranty
Federal Emissions Warranties
General
The Emis sio ns Wa rranties se t o ut on th e fol ­
l o wi ng pag es are warra nties w hic h th e m anu fac­
t ur er is re qui re d by law to furni sh to yo u
lhe
l im e y ou tak e delivery o f your new v ehicl e.
Th ese c overag es ma y al so be includ ed in 1he
V olk swag en 4 ye ars
I 5 0,00 0 mil es Limit ed New
V ehi cle Warra nty.
Th e wa rranti es re qu ired by fe deral law s app ly to
all new Volk sw age n vehicl es imp orted and di s­
l rib uted b y Volk s w ag en o f America, In c. (V olk­
s wagen ) for sa le in the Unil ed Sta tes, includi ng
it s le rri tori es, and Ca nada. Th e warra nties re ­
quir ed by the State of Calif ornia law apply to all
Volks wag en ve hicles import ed and di strib­
u1 ed by Vo lk swage n for sale and r egistrat ion i n
1he State of Cali forn ia.
Th e C omm onw ealt h of Ma ssachu sett s and the
S 1a 1es ofV erm olll and
h ave adop1 ed war­re q uir e m ent s th at a re id entica l to lh e Cali­
fo rnia w arranti es.
Th e ow ner of a ve hiclecertil1ed for sale and reg­
i stere d in California , Massac husetts, Vermo nt
or Ma ine may, there fore , ha ve wa rran ty rights
under b oth Federal and Sta te mandat ed emi s­
s io n s warranti es. The sta te of New York has
14 Federal Emis sions Warrantie s
adopted emi ssio ns wa rranty req uir em ent s
id enti cal to California manda1ed em iss io ns
warra nties ONLY for vehicles equipped to m eet
Ca lifornia's Par tial Ze ro Em issio n Veh icle (P­
ZEV) e missions requiremen ts, as iden tified on
th e Ve hicle Em is s io n Control Informat io n Labe l
l ocate d on the hood.
Th e owne r ofa n ew Volkswag en ve hicl e im­
p oned and dislrib ut ed by V olk sw agen for sale i n
s lat es oth er than Californi a, Mass achu sen s, V er­
Ma ine or New York (a s se t fort h in th e
ab ove paragra ph) has righ1 s on ly un der 1h e Fe d­
e ra l Emis sion s Warra 11ty.
Pl ease read th ese w arr anti es ca re full y. If yo u
h ave a ny questio ns c on cerni ng th e app lica bili ty
of each w arrant y
yo ur veh icle or want t o kn ow
w heth er a parli cu la r re pai r will be perform ed
fr ee of charg e pur suant to 1hese warram ies,
pl ease w rite to o r tele ph on e:
C uslo mer CARE
Vo lkswagen of A meri ca, Inc.
3 800 Hamlin Ro ad
Auburn Hills, M l 48326
T el. : I (800)

Boo klet 1.2 U SA War ran ty
Performance Warranty claim approval
You may raise a claim under this warran ty im­
mediat ely afte r your vehicle has fail ed a Ca li­
fornia 1/M test if, as a res ult of that failure , you
a re re qui re d by law to r epair th e vehicle to avoid
imposition of a penalt y or cance llation of your
right
u se the vehi cle. You need actua lly
s uff er the loss or lose the right to use ve­
hicle or pay for the r epair before prese ntin g your
cla im.
C laim s ma y be pre sented only by bringing your
ve hicle to any authoriz ed Volkswagen dea ler in
th e Un it ed State s, incl uding it s te rritor ies, and
Ca nada. The dea le r wi ll honor or den y yo ur
claim within a reasona ble tim e, not t o exceed
thirt y (30) days, from the time at which yo ur ve­
hicl e is pres ented for repair o r w ithi n any tim e
peri od spe cified by local, state o r fede ral law,
whichev er is short er, exce pt when
delay is
ca use d b y eve nts not a ttributabl e to Volkswagen
o r the dealer. If the dea ler d eni es your cla im, you
w ill be notified in writing of the rea sons fo r r e­
j ec tin g th e claim. If you do not r ece ive no tice of
denial of your claim within the above time pe­
riod, Vo lk sw agen is requir ed by law to honor the
claim.
Und er ce rtain circum stan ces, your claim may be
denied because yo u ha ve fa iled t o comply with
in structions for schedul ed maint enan ce con­
tain ed in your Volkswagen Ma intenance
bookl et. In d eterminin g w heth er you have co m­
p li ed w ith the in stru ctio ns for scheduled main- t
e nan ce and prop er u se, Volkswagen may re­
qu ire yo u to furni sh proof of complianc e onl y
with t hose maintenan ce instru ctions whi ch
Volkswage n has r ea so n to believe we re not per­
for med and which could be th e ca use of th e 1/M
T es t fa ilure.
Vo lkswagen may deny an emi ssion performan ce
war ra nt y claim on the basis that a non-EPA cer­
tifi ed r eplace ment part was use d in th e mainte­
n an ce or re pa ir of the ve hicle if Volk swage n ca n
pro ve t hat the non -cert ified part i s eith er d efec­
tiv e in mat eria ls o r wo rkman sh ip, or no t equiva­
l e nt fr om an emi ssio n sta ndpoint to th e or iginal
part, and you are no t able to offe r inform atio n
that th e part is e ith er not d efective o r equivalent
t o th e o riginal part with respect to its em ission
p erforman ce.
Volk swage n wi ll not deny a claim re lat in g to:
• warra nty work or p re-de livery serv ice per­
fo rmed by an authorize d Vo lkswa gen dea le r, o r
• work performed in an em erg ency to rect ify
a n un safe co nditi on
ro Vo lkswag en,
provided you have taken ste ps in a tim ely
mann er t o put th e vehi cle back into a co n­
form ing co nditi on , o r
• the use of an uncertifi ed part or to non com­
plian ce with the in struction s for proper maint e­
nan ce and use, whic h is not re lated to th e 1/ M
Te st
Additional Information About Your California Emissions Warranties
Warranty period
The warranty period beg ins on the elate th e ve­
h icl e is delivered to th e original r eta il pur cha ser
or o riginal l essee, a nd any sub seq uent pur­
c ha ser or l essee or, if the vehicle is fir st plac ed in
24 Californi a Emi ss ion s Warra nti es
se rv ice as a demon strator or company car prior deli very , on the elate is fir st placed in