VOLKSWAGEN JETTA 2010 Owners Manual

Booklet 1.2 USA Warranty
What is not covered
Tires
Tires are 110 1 cove re d b y thi s but are
separate ly war ran te d by the ti re manu fac turer.
T o ass ist yo u in ob taini ng re lated Wa rra nty in ­
form ation, a list of tire man ufact ure rs and ad- d
resses is prov ided at the en d of this book le t.
Ver ify with th e tir e m anu fac tur er w hat i s cove re d
un der th eir wa rra nty.
Main tenance services and mechanical adjus tmen ts
Thi s w arrant y does no t c o ver cos t of pa rts
a nd la b or in vo lve d in an y sc hedul ed m ain te­
na nce servi ce.
Th is warra nty does not cover
rep lace ment of
fi lters, oil, l ub rican ts, fluid s, or air co ndi tioner
re fri gera nt ch arge, u nless t heir rep lace men t is a
n ecessary part of warra nty se rvice o n a cove re d
co mp onent. Mec
hani cal adju stment s not associate d wit h a
d efec t in mate ri al or wo rkman ship are no t cov­
e red af te r th e firs t year or 12, 000 m iles, whi ch ­
everocc urs firs t (i.e. headli ght adju stm ent ). Thi s
warranty does no t cove r w hee l a lignm ent or tir e
b ala n ci ng.
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
Thi s warra nty does not cover:
• d am age or malfun cti ons w hic h are th e res ult
of imp roper re pair of the v ehi cle, insta ll at io n of
an y
110 11 Ge nuin e Volksw agen parts that w ill
a lter th e ve hicle performan ce spe cifi cation s
fr om th ose se t by th e ve hicle m anufa ctur er,
modi fications
th e ve hicle (including the e n­
g in e m anage men t sys te m ), accessor ies suc h as
ala rm sys te m s, remo te s tarters, roof racks o r
co mm unicat io ns eq uip me nt, d efec ts or failu res
r es ultin g from the use of new parts not sold o r
a pp roved by Vo lkswage n, o r use d p art s, or th e
r es ult ant d am age to assoc iate d part s or sys te m s;
o r
• d ama ge o r malfunct io ns wh ic h we re ca used
by th e altera tion of th e ve hicl e, in
an y
m ajor or stru ctural alt erat ions s uch as the con ­
v er sio n of the ve hicle to a c on verti ble or the
m odifi catio n of th e ro of to acco mm odate a glass
roo f st ru ctur e o r ot her si m ila r stru ctur al a lt er­
a tions; o r
4 Limited New V ehicle Warranty
• damage or m alfun ctio ns caused by int en ­
ti onal or unint ent io nal misf uelin g, co llision or
m od ifica tions of th e ve hicle , includin g, but not
limi ted
th e in staUatio n of e ngin e m anage­
ment comp onen ts no t a ppro ved b y Vo lksw agen ;
o r
• damage or m alfun cti ons res ulting from the
u se of the ve hicle in co mp etiti ve eve nts or
ca used by acci dent or fi re; o r
• d am age or m alfun cti ons resu lting from con­
t inu ed op era tion of t he ve hicle af te r a w arnin g
li gh t, ga uge rea din g o r oth er w arnin gs indi cate a
me ch ani ca l o r op erat ional p roblem; o r
• d am ag e o r m alfun ctio ns due to su sp ensio n
m odifi cati ons, s u ch as th e in sta lla tio n of af te r­
m arke t spr ings, sh oc k ab so rb ers, or lowe ring
kit s.
T his w arranty does no t co ve r ve hicl es seve re ly
damage d and
I o r decl are d to be a to ta l loss by
a n in sur er o r veh icles s ubsta nti all y re-asse m­
bl ed from or r ep air ed
p an s obta in ed from
an other ve hicle .

Booklet 1.2 USA Warranty
follow reco mm ended
m aint enan ce and u se re quirem ent s as se t forth
in the V olkswa gen Ow ner's Manu al a nd th e
Main te nance Yo ur deale r will den y wa rranty co verage u nless
yo u pr ese nt dea le r p roof in the fo rm o f
Serv ic e or R ep air Ord ers that a ll sc hedul ed
m aint enan ce w as perform ed in a tim ely
a d efe ct in manufactur er's mat erial or
out­
of -pocke t expen ses for sub stitut e tran spo rta­
tion or lod ging
1>.
bird dropping s, s ton es, floo dwat er, wind sto rm s,
tr ee sa p or oth er sim ilar
ff the speedom eter unit replac ed , "S pee d­
om eter Rep lac em ent R ecord" mu st b e fill ed out
b y a n auth ori ze d Vo lkswage n
Thi s wa rranty gives yo u sp eci fic le ga l rig ht s a nd
yo u m ay a lso have oth er rig ht s, w hic h vary fro m
to sra te .
I) So me s tates do allow excl usio n or limitati on of or conseq uential damag e, so li mi­or excl usio n appl y lo you. This war rant y yo u sp ec ific lega l rig hts and you may a lso oth er ri ght s, w hich va ry from sta te.
Limited New V ehicle Warranty 5

Booklet 1.2 USA Warranty
Other terms
T his warranty is i ssued by Volkswagen of
Ame rica, Inc. (VWoA). Th is warranty does not
app ly to Vo lksw agen ve hicles or part s and acces­
so ries not imported or dis tributed by Volk­
swage n.
Th is wa rra nt y, the Li m ited Warra nty Aga inst
Corros io n P erfor atio n, t he Li mited Powe rtr a in
Warra nty an d th e Emissio ns War ra nti es are th e
on ly exp ress warra nties made in conn ection
w ith th e sal e o f thi s Vo lkswagen. Any im pli ed
wa rra nty, i ncludi ng any war ran ty of merc h an t­
a bilit y or wa rra nty o ffitn ess for a par tic ul ar
6 Limited New Vehicle Warranty
pur pose, is limit ed in dura tion to th e sta te d p e­
r io d of t hese w rillen wa rrant ies.
So me sta tes do not allo w lim itatio ns on how
l o n g an impl ie d warranty lasts, so , the above
li m ita tio n ma y not ap ply
to yo u.
Vo lkswag en of Amer ica, Inc. r eserves the righ t to
m ake im pro vement s or ch ange the des ign of any
Vo lk swage n model at any tim e wit h no obliga­
tio n to make sim ilar c han ges o n ve hicl es previ­
ous ly so ld.
Ne ith er Vo lkswagen no r th e m anu fac turer as­
s u mes, o r auth orizes a ny pe rs o n to ass ume, a ny
o th er ob liga tion or li ability o n its

Booklet 1.2 USA Warranty
Limited Powertrain Warranty
What is covered
Warranty period
The coverage under rhi s warranry lasts fo r 5
yea rs or 60,000 mil es whicheve r occurs first,
fro m the date the ve hicle wa s firs t pla ced in ser­
v ice.
Thi s warranty does not app ly to vehicl es used
for comme rcial purp oses s uch a s taxi, limou­
s ine and renta l ve hicle s.
Coverage
The Lim ited Pow ertrain Wa rra nty cove rs an y pa ir to correc t a manufacturer 's defec t in mate­
ria l or wo rkman shi p for the following Volk­
swage n pa rts an d co mpon ent s:
Engin e
Cy linder block and all int ernal pa rts, cy linde r
h ead and all internal parts, valve tra in, sp ur belt,
Where to go fo r wa rranty service
This war ra n rywi ll be hono re d by any aut horized
Vo lkswage n dealer in the Unit ed State s, in­
cl udin g its ter ritori es. or Canada.
lf yo ur Vo lkswage n is bro ught
to an au thorized
Vo lkswagen dealer out sid e th e Un ite d Sta tes, in-
When th e war ranty per iod begins
Th e warra nty period begin s on the date the ve­
hicle i s delive re d t o eith er original purch aser
or the ori gi nal l essee; or if the vehicle is fir st
p laced i n se rvice as a "dem onst rator" or "com­
pany car" , o n the d ate s uch ve hicle i s fir st placed
in serv ice.
I f a comm erci al vehicl e is so ld to a subsequent
ret ail ow ner, wa rrant y still do es not appl y.
Any implied warranry, including any impli ed
warranty of merch antabilit y or warrant y of fit­
n ess for a particular purpose, is limit ed in dur a­
tion t o th e pe riod of thi s wri tten war ranty. Some
sta tes do not allow limitati ons on how long an
impli ed wa rrant y las ts , so this limit ation may
not app ly to you .
flywheel, o il pump , wa te r pump , m anifo lds, a ll
related seals and gaskets.
Tran smi ssion
Case and a ll int erna l parts, to rque cu nvcrter, all
re lated seals and gas kets.
Drivelrain
Diff ere nt ial and all int ern al parts, drive s hafts
a nd constant veloci ty (CV) joints .
eluding its territori es, or Canada. thi s will no t app ly. Defe cts in m ate ri al o r workma n­
s hip will be correcte d onl y und er th e te rms of
r h e warra nry for new Volkswage n vehicles in ef­
f ect in that co untry.
The Limi ted Powe rtra in Warranty is a utoma ti­
ca lly tra nsfer red wit h cos t if the ow ners hi p of
th e ve hicle changes w it hin th e W ar ranty
pe riod.
Limited Powertrain Warranty 7

Booklet 1.2 USA Warranty
Free -of -charge repair
R epairs under are made free of
c harge. Your auth orized Vo lkswage n dealer will
What is not covered
Maintenance services
T his warranty does not cover the cost of parts
and labor invo lved in any scheduled main te­
nance service. Sched uled maint enan ce serv ices
are desc ribed in your Vo lkswagen Maintenance
13ook le l. repair
defective pa
rt o r r epla ce it wi th a or re manu fac turcd genuine Volkswagen
Thi s wa rranty d oes not cover replacemem of o il, lub rica ms or fluids unless th eir re­
p lac em en t is a nec essary of wa rranty ser­
v ice on a covered
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
This warranty does not cover:
• damage or malfunctions which are the result
of improper repair of the vehicle, insta llation of
any non Genuin e Vo lkswag en parts
will
alter the vehicl e performance specilication s
fr o m tho se set by the vehicle manufa ctur er,
m odilicati ons
the vehicle (includi ng the en ­
g in e management system), accessories su ch as
ala rm syste ms, remote starters, roof racks or
co mmunication s equipmelll, defects or failur es
r es ulling from
use of new part s not sold or
a pp rove d by Volkswage n, or used parts, or the
re sultant damage to as socia ted parts or sys te m s:
• damage or malfunctio n s which were ca use d
by the alteration of the vehicle, in particular any
major or st ru ctu ral al tera1ions su ch as
th e con ­
vers ion of the vehic le
10 a co nve rtib le or t he
modilication of1h e roof10 accom modate a gla ss
roo f s1ru ctur e or o ther sim ila r alt er­
a li ons;
Wear and tear items
Th is wa rran ty does not cove r re pl ace men1 of
a n y powertra in comp on ent s that wear a re­
s ult of no rma l use o r
8 Limited Pow ertrain Warranty
• damage or ma lf u nct ions caused by in1cn -
1i on al o r unint e111i ona l mi sfue ling, collision or
modilications of the vehicl e, including, but not
limit ed t o th e installatio n of eng ine m anage ­
m ent co mpon ent s not approv ed b y Vo lkswagen;
• damage or malfunc tio ns res ult ing from the
u se o f the veh icle in comp etitive events or
cause d by accide111 or fire; or
• damage or malfunctions resulting from con­
tinue d operat ion of th e vehicle
a warning
li g h t, gauge reading or ot her warnings indicate a
m ec hani cal or opera tional problem; or
• damage or ma lfunctions due to s uspens io n
su ch as the ins1aUa1ion of af te r­
m arke t sp rings, s hock absorbe rs, or lowe ring
kits.
This warranty does not cover vehicles severely
dam aged a nd
I or d eclared 10 be a to tal l oss by
an i nsure r or vehicles re- asse m­
b le d from or rep aired wit h parts obta ined from
a noth er used

Booklet 1.2 USA Warranty
Your dealer w ill deny war- ramy
coverage un less you present
the deale r
proo f in th e form of se1vice or r ep air ord ers that
al l sc hedul ed maint en ance was perform ed in a
tim ely
Damage caused by the environment
This warranty does not cover damage caused by
a irb orne indu st rial pollutant s (e.g . ac id rai n),
Other expenses
This warrant y docs not cove r any incid ent al or
c onsequ ential damag e, including lo ss value the vehicl e, lost profits or earnin gs, or o ut-of­
p oc ket ex pense s for substitu te tran sportation
or
bird dro ppin gs, tree sap , sto nes, flood wate r,
w ind storm o r ot her simil ar occ urren ces.
The "Oth er Terms " Presented in Th e Limited
New Vehicl e Warranty Al so to Thi s
Some d o not all ow the exclus ion or limitation of incident al or consequent ia l dam age. so thi s limi ­
tation or ex clu sion may not to yo u.
Limited Powertrain Warranty 9

Booklet 1.2 USA Warranty
Limited Warranty Against Corrosion
Perforation
What is covered
Warranty period
T he covera ge und er thi s wa rra nty la s ts fo r 12
ye ars w ithou t m il ea ge limitati on.
An y impli ed warranty , includin g an y impli ed
w arrant y of m erc h ant abilit y or wa rra nt y of fit­
n ess for a particular purpose, is limit ed in dura­
tion to the period o f thi s w ritten w arr anty. So m e
Coverage
This wa rranty cove rs a ny re p air or r ep lace ment
o f bod y sh eet panel s that have p erfo ­
rat ed by ru st. •
Where to go for warranty service
T his w arrant y will b e honore d b y an y a uth orize d
Vo lk swag en d eale r in th e U nit ed Sta tes , in­
clu din g its te rri tori es, o r Ca nad a.
I f you r Vo lk swag en i s br ought to a n au thor ize d
V olk sw age n d eal er out sid e th e Unit ed Star es, in-
When the warran ty period begins
Th e wa rrant y perio d b egin s on the d ate the ve­
hi cle is delivere d to e ith er t he origi nal purc hase r
o r th e ori ginal l essee; or if the vehicl e is fir st
p la ced in servic e as a "d e mo nstrator " or " co m­
pan y" ca r, o n th e date su ch ve hicl e is fir st pl ace d
in servic e. s
tat es do not allow limitations on how lo ng an
impli ed war rant y las ts , so thi s limitati on m ay
not apply to y ou.
N eith er Vo lkswage n nor th e
as­
s um es, o r authori zes any pers on to a ssume, an y
oth er o bli gation or liabilit y on its be haH.
eludin g its te rri tori es, or Canada, th is warran ty
w ill n ot ap ply. De fec ts in ma te ria l or wor kman­
s h ip w ill be corr ecte d und er th e te rm s of the
wa rranty for new Vo lkswag en vehi cle s in effec t
in that co un try. •
Th is Lim ited War ranty Ag ainst Co rro sio n Perfo ­
ra tion is au to m ati call y tra nsferr ed wi tho ut co st
i f th e o wn ers h ip of t he ve hicle ch ang es w ithin
th e wa rranty p eriod. •
10 Limited Warranty Against Corrosion Perforation

Free-of-charge repair
Repair s un der th is wa rrant y are m ad e free of
c h arge . T he a uth ori zed Volkswage n dealer w ill
r e p air th e defec tive part ur r ep lace it with a new
o r r cm anu fact urcd genu in e Volksw age n p art.
What is not covered
Booklet 1.2 USA Warranty
Tip s
Y o ur Volk swagen is co rro sion prot ecte d at the
You d o not nee d to pu rc h ase rust­
pro ofi ng w hen you bu y your Volk swage n in
o rd er t o keep t his
in eff ect.
Surface corrosion without perforation
Repa irs arc covered und er thi s w arran ty only if
th ere is ru st-throu gh c onditio n in th e body s hee t
m eta l n ot ca use d by o utsi de infl uen ces .
Perforation of sheet metal due to accident, lack of care, or failure to
repair or modifications to the paint/painted surface
This warra nty does not cove r corrosion p erfo ra­
t ion resultin g from t he to p rom ptly repa ir
p aint da mage , damag ed u nder coa tin g, ur sur ­
fa ce c orrosio n. I
t d oes no t cove r dam age due
to fa il ure to wash
or o therw ise reg ular ly ca re fo r th e ve hicle as de­
s crib ed in th e V olk swagen Own er's Ma nual.
Thi s warran ty does no t co ve r cor ros io n p erfo ra ­
t io n r esultin g fro m unr epa ired co llis io n dam age
o r i mprop er co llisio n re pa ir .
Special exclusion for any aluminum portions that may be part of your
Volkswagen vehicle
T hi s wa rran ty does not cove r cor rosion perfo ra­
ti on due to fa ilur e to pe rfo rm body re p air s in ac­
co rda nce w ith Vol kswag en's sp ec ifie d re pa ir
p roce dures, i nclud ing use of no n-a lumin um
a lloy part s.
I t d oes not cove r co rros io n p erfora ti on re sult ing
fro m t he u se of a ny in ferio r ru stp roofi ng age nt
o r m eth od.
Environmental damage
Thi s war ranty does not cover da mage cause d by
a irb orn e in du str ia l p ollut ants (e.g . ac id rain ), Y
our au thori zed Vo lkswage n dea le rs h ip w ill do
i ts best
to ma tc h yo ur ve hicles o rig ina l fin ish,
b ut th is wa rran ty does not co ve r th e cost o f
p ain tin g th e
ve hicle so lely for pa int
bird d ropp in gs, stones, floo d wa te r. wi nd
s to rm s, tr ee sa p or other sim ilar o ccurre nces .
Limited Warranty Again st Corro sio n Pe rforation 11

Bookle t 1 .2 USA Wa rranty
Corrosion perforation because of failure to rustproof when collision
damage is repaired
Body parts that hav e been re paired or newly in­after a collision must b e treate d with a
ru stproo fing ag en t is co m pat ibl e with Volk­
swagen's factory corro sio n p rotec tion. If
yo u to have your vehicle treated in this way
after co llis io n , Volk swage n wi ll not be respo n­
s ibl e th e repair any resulting rust- throug h.
Tips
The "Othe r Te rms" pre sented in th e Li m ited
New Ve hicle Warranty also app ly
to thi s
12 Limit ed Warranty Against Corro sion P erforation

Booklet 1.2 USA Warranty
24 Hour Roadside Assistance
The Volkswagen 24 Hour Roadside Assistance program
T he Vo lk sw age n 24 Hour Road sid e Assistance
p rogram is you r assurance that help will be ther e
s hould your Volk swagen have a m echani cal
breakdown under
dri vin g condit ions.
Whe ther thi s happens thousand s of mil es fro m
hom e (anyw here in th e U.S . or
or in
yo ur ow n dr iveway , yo u onl y have to call one
toll-fr ee numb er and help will be on the w ay.
l (8 00 ) 411-6688
To identify you rse lf as a m emb er, simp ly quo te
y our V ehi cle Identific atio n Number (VIN ). T his
number can be fo und on your 24 Hour R oadsid e
Ass is tan ce mem ber ship card , o r you ca n find it
on t he driver's sid e of th e dashboard vis ibl e
t h rough the wind shi eld. 24 Hour Roa dside Ass is- tan
ce is availabl e
to you for the first four years of
your new ve hicle ow ners hip.
T he Volkswage n 24 Hou r Ro ad sid e Ass is tan ce
Program includ es th e fo llow ing em ergency
roa dside services: emergency towing, battery
jump start, flat tire chan ge, emergency fuel ser­
vice, loc k-o ut ser vice and extr ica tion/ winch ser­
v ice.
Other services and b en efit s includ e: trip routing
an d trip interruption b enefits
th roughout the U.S . a nd Canada.
Please refer to you r 24 Hour Roads ide A ss is­
tanc e Owner's Guide for
details on the
serv ices provided.
Coverage does not incl ude service 10 an y ve hicle willfully dr ive n no n-regularly travelled areas suc h as
unu sed roads, open field s, construct ion sit es, beac hes , mud -filled dr ivcw ays/lan cways/co nces sion
road s, vacan t lo ts, or any other
1h a1 is inacces sible o r hazardo us fo r th e Se rv ice Operator's vehicl e 10 reach .
24 Hour Roadside Assistance 13