reset VOLKSWAGEN PASSAT CC 2013 1.G User Guide

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among
others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key .
– Lock or unlock vehicle manually
Unusual noises.
Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Driver seat and outside
mirrors move when
vehicle is unlocked.
Convenience settings are
stored. Correct convenience settings
Memory-seat settings are
stored.
– Reassign seat setting.
– Clear memory-seat memory
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
No jack, spare wheel, or
compact spare wheel in
the vehicle.
Equipment differs depending
on the vehicle.
No direct corrective action possible;
depends on the vehicle equipment.
Contact an authorized Volkswagen
dealer or an authorized Volkswagen
Service Facility for assistance.
Vehicle has run-flat tires
(mobility tires).
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs
– Switch on low beams
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel